Puerto Piña Holidays from £880

Great staff!! Room was clean.

Hotel was beautiful and in the most convenient location. LOts of food options as here were multiple restaurants on site. Breakfast was very good. Check-in was a bit lacking, however. We paid for a Queen Jr. Suite but were initially given a small interior room with 2 double beds, not realizing at first that this was not the room we booked. But then a family of 5 adults walked into our room about an hour later as they were also assigned to our room an given keys! How does this happen??? We were ultimately moved to our correct jr suite room (no assistance to move our belongings as a bellhop never arrived), nor any type of accommodation for being walked in on. Even a complimentary drink ticket would have been a nice offer. COnsidered a spa treatment but the spa was really nothing more than a couple of small uninspriring treatment rooms and a small hot sauna. No relaxation area. Rooftop pool was ok but always crowded with so many kids! Only about 10 lounge chairs available and was always taken (or at least had belongings on them). On the plus side, location was excellent. Water pressure and temperature in shower was also great. A/C worked really well, even with the high temps and humidity. Also loved the live music in the lobby which seemed to always be playing.

Please change the information associated with this Hotel. Deposit is $300.00, not $200.00. There is no laundry facility; only laundry service is available, which is quite inconvenient. Very few people are bilingual. The breakfast is the same every day. Toiletries and towels were supplied sparingly. The mini fridge did not work, and the replacement did not work as well. Room service is not an option if you want your food at least warm.

Nice from outsite but needs renovations in the toilets

The hotel is lovely, it’s a shame that the staff service doesn’t reflect. Our check in process by the check in staff was very cold. I had already messaged the hotel as we had stayed there a few days prior and non of my requests were met. There was a turn down service on our last night there which seemed quite odd as it was offered before. The breakfast was good for a city hotel. Staff have to promoted about hot drinks, the time your drinks arrive you’ve almost finished breakfast. Overall a good stay.