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"The only problems are #1 , the a/c on the rooms are not adequate, I had to purchase a fan to make it bearable #2, the elevators, even though there are 4, many times one was out of service or there were so many guests that you wait for more than 10 minutes and still can't get on one, in 19 days I had to take the stairs to the tenth floor 5 times in sweltering heat, when you do get on one it stops on almost every floor and they are very hot inside. Other than that it was good"

"Asta mis tenia me robaron y los de mi novia"

"Great place! The shows they had at night were very entertaining and fun. "

"The staff was amazing, we had so many beautiful options for food and drinks and our rooms were clean. The only problem we had went out the first two that we stayed there We woke up with bug bites on our legs that we eventually had to ask them to change our room, but other than that, everything was amazing."

"El servicio es terrible, mas de dos horas para hacer el check in, el hotel esta demasiado viejo y descuidado, la limpieza es pesima."

"The property is poorly advertised and very difficult to locate, as it’s inside a residential area with no signs on the road. Even our taxi driver struggled to find it. It’s also not accessible for people with mobility issues, as there are many steps."

"El hotel es toda una experiencia desde la llegada (llegamos en coche) nos identificaron y trataron con una experiencia personal y única. Las instalaciones son top en México y las villas son exclusivas y de gran gusto y confort. La alberca privada, las vistas y lo que considera como sillones, hamaca, mesas son increíbles para una escapada romántica. Todo el staff es muy amable y profesional. El buffet vale toda la pena con detalles de alta calidad y excelente sabor y servicio para culminar una experiencia de alto nivel. Regresaré y muy pronto."

"Everything was clean"

"The hotel is beautiful and has a privileged view and location, unfortunately the hotel is a little bit run down, service is good as the staff is very friendly but it feels like they are missing more staff and sometimes things take to long to arrive. The only real issue I had was the food, the quality was terrible and taste was subpar. I had to return a ceviche trio because the fish was completely off, dry and smelly. On my last day I had the sopes with cecina and immediately had an upset stomach. Dinner at the star restaurant was far below my expectations also for a “renowned chef menu” "