Title: Casa Lisa by Villa Vera Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=179991&destination=Acapulco%2C+Guerrero%2C+Mexico&selected=607968&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire home # Casa Lisa by Villa Vera ## Photo gallery for Casa Lisa by Villa Vera ![Front of property - Casa Lisa by Villa Vera (Acapulco)](https://images.trvl-media.com/lodging/1000000/610000/608000/607968/8b3e692e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/3694c9aa-aa24-45ca-a006-710107761f16-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![In-room safe, individually decorated, individually furnished, desk - Casa Lisa by Villa Vera (Acapulco)](https://images.trvl-media.com/lodging/1000000/610000/608000/607968/e228d0f2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail - Casa Lisa by Villa Vera (Acapulco)](https://images.trvl-media.com/lodging/1000000/610000/608000/607968/04787d94.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Casa Lisa by Villa Vera (Acapulco)](https://images.trvl-media.com/lodging/1000000/610000/608000/607968/18b5ea47.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Casa Lisa by Villa Vera provides amenities, such as a terrace and a garden. Stay connected with free WiFi in public areas. ## Reviews 7.0 Good ## Popular amenities - Pool - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning - Outdoor space ## Room options ### Check availability for these dates Tonight [Mar 20 - Mar 21](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=607968&PinnedHotelID=607968&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=607968&PinnedHotelID=607968&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 21 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=607968&PinnedHotelID=607968&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=607968&PinnedHotelID=607968&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=607968&PinnedHotelID=607968&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=607968&PinnedHotelID=607968&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=607968&PinnedHotelID=607968&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=607968&PinnedHotelID=607968&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Full House ![In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/1000000/610000/608000/607968/416e81dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Full House - Garden view - 7 bedrooms - Sleeps 16 - 6 King Beds and 2 Double Beds ### View all photos for Deluxe Room ![Deluxe Room | In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/1000000/610000/608000/607968/03c17414.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - City view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room | In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/1000000/610000/608000/607968/b2690788.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room - City view - Sleeps 4 - 1 King Bed and 1 Large Single Bed ### View all photos for Suite King ![In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/1000000/610000/608000/607968/bff1903d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite King - City view - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Master Suite ![In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/1000000/610000/608000/607968/e7f3dced.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite - City view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Casa-Lisa-By-Villa-Vera.h607968.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Casa-Lisa-By-Villa-Vera.h607968.Hotel-Information) ## About the area Located near the beach, Casa Lisa by Villa Vera is in Costera Acapulco, a neighbourhood in Acapulco. Acapulco Golf Club and Club de Yates de Acapulco are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Diana Galleries Mall and Plaza Bahia. Looking to enjoy an event or a game while in town? See what's happening at Acapulco Convention Center or Arena GNP Seguros. [Visit our Acapulco travel guide](https://www.expedia.co.uk/Acapulco.dx179991) [View more Holiday homes in Acapulco](https://www.expedia.co.uk/Acapulco-Private-Holiday-Homes.d179991-aaPrivateHolidayHomes.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.85909%2C-99.85960&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=BKyiS_5_iIHuC_aMziXtwB1hKLI=) Lomas del Mar No. 35, Fracc. Club Deportivo, Acapulco, GRO, 39690 ### What's nearby - ![Icacos Beach showing general coastal views, a city and tropical scenes](https://images.trvl-media.com/place/6075595/6d4ceb0b-3017-40ab-8a79-4549cd4ee9cb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Icacos Beach 8 min walk \- 0.5 miles - ![Diana Cazadora al atardecer Ciudad de México](https://images.trvl-media.com/place/6166954/6c9ad7a3-8b84-4e62-96d9-a3d883f1f791.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Diana the Huntress 19 min walk \- 1.0 mile - ![Condesa Beach which includes a coastal town and a beach](https://images.trvl-media.com/place/6075581/f44605f8-322b-4eb9-a1af-29cfbb368148.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Condesa Beach 5 min drive \- 1.2 miles - Acapulco Golf Club 10 min walk \- 0.6 miles - Acapulco Convention Center 14 min walk \- 0.7 miles ### Getting around - Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) 30 min drive ### Restaurants - Starbucks 7 min walk - Sushi Factor 8 min walk - Terra Luna 9 min walk - Pizza Hut 7 min walk - El Jaguar 8 min walk ## About this property ### Entire place You'll have the entire home to yourself and will only share it with other guests in your party. ### Casa Lisa by Villa Vera Along with an outdoor pool, this holiday home has a garden and barbecues. WiFi in public areas is free. Other amenities include a picnic area and a front desk safe. All homes are individually decorated and offer safes and desks. 7 bathrooms and flat-screen TVs with cable channels are among the other amenities that guests will find. Housekeeping is available on request. Casa Lisa by Villa Vera offers 7 air-conditioned accommodations with a safe and blackout curtains. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers. Business-friendly amenities include desks and desk chairs. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis. Recreational amenities at the holiday home include an outdoor pool. ## Similar properties ![Children’s play area – outdoor](https://images.trvl-media.com/lodging/1000000/930000/920700/920648/eda76521.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Emporio Acapulco Costera Acapulco - On private beach - Pool - Spa - Kids’ pool 8.4 Very good 1,665 reviews £74 includes taxes & fees 16 Apr - 17 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-16&endDate=2026-04-17&selected=920648&PinnedHotelID=920648&HadPinnedHotel=true®ionId=-1&adults=2) ![Poolside bar](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/ebc3812b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HS HOTSSON Hotel Acapulco Costera Acapulco - Pool - All-inclusive - Kids’ pool - Free Wi-Fi 8.6 Excellent 1,002 reviews £85 includes taxes & fees 13 Apr - 14 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=480772&PinnedHotelID=480772&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/30000/23300/23260/226b2f0b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Brisas Acapulco Las Brisas - Pool - Spa - Parking included - Free Wi-Fi 9.4 Exceptional 1,289 reviews £149 includes taxes & fees 24 Mar - 25 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=23260&PinnedHotelID=23260&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/2000000/1140000/1139600/1139576/00074fd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Torres Gemelas Acapulco Costera Acapulco - Pool - Kids’ pool - Free Wi-Fi - Restaurant 7.6 Good 1,008 reviews £48 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=1139576&PinnedHotelID=1139576&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/1000000/70000/67400/67303/bda57c1f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Beach Acapulco Costera Acapulco - Pool - Hot tub - All-inclusive - Kids’ pool 7.0 Good 1,003 reviews £77 includes taxes & fees 14 Apr - 15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-03-23&selected=67303&PinnedHotelID=67303&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/13000000/12610000/12605400/12605366/2fd5e88f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pierre Mundo Imperial Granjas del Marqués - Pool - All-inclusive - Pet-friendly - Restaurant 8.4 Very good 1,001 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=12605366&PinnedHotelID=12605366&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; Mexican cuisine ](https://images.trvl-media.com/lodging/1000000/10000/5600/5544/d9236ade.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Camino Real Acapulco Diamante Pichilingue - On private beach - Pool - Spa - Kids’ pool 9.0 Wonderful 1,002 reviews £128 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=5544&PinnedHotelID=5544&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/1000000/30000/26600/26560/166b7a36.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Americana Acapulco Villas Costera Acapulco - Pool - Spa - Pet-friendly - Kids’ pool 9.2 Wonderful 1,050 reviews £118 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=26560&PinnedHotelID=26560&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/54000000/53900000/53890100/53890054/9c00e14f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copacabana Beach Hotel Acapulco Costera Acapulco - Pool - All-inclusive - Free Wi-Fi - Restaurant 8.0 Very good 1,000 reviews £87 includes taxes & fees 19 Apr - 20 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-19&endDate=2026-04-20&selected=53890054&PinnedHotelID=53890054&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/3000000/2790000/2787300/2787250/75759cd8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Breeze Acapulco Playa Diamante - Pool - Parking included - Free Wi-Fi - Restaurant 8.2 Very good 802 reviews £168 includes taxes & fees 18 Apr - 19 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=2787250&PinnedHotelID=2787250&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=607968&PinnedHotelID=607968&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=607968,920648,480772,23260,1139576) ## Property amenities ### Beach - Sandy beach nearby ### Pool/Spa - Outdoor pool - Rooftop pool ### Internet - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Water dispenser ### Bedrooms - Bedsheets provided ### Bathroom - 7 private bathrooms - Bathtub or shower - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 43-inch flat-screen TV with cable channels ### Outdoor areas - Barbecue grill - Garden - Picnic area - Terrace ### Work spaces - Desk - Desk chair ### Comfort - Air conditioning ### Pets - Pet friendly - Fee: MXN 500 per pet per night - Deposit: MXN 1,000 per stay ### Suitability/Accessibility - No lift - Designated smoking areas ### Services and conveniences - Blackout drapes - Change of bedsheets (on request) - Change of towels on request - Daily housekeeping - Iron/ironing board on request - Limited-hour front desk - Luggage storage - Safe - Safe at front desk ### Things to do - Rooftop pool ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - First aid kit - Fire extinguisher ### General - 7 units - At least 10% of profits reinvested in community and sustainability - At least 80% of food locally-sourced - Bed sheets changed on request - Colonial architecture - Garden - Housekeeping (on request) - Humane treatment of captive wild animals - Individual decor - Individual furnishings - No plastic coffee stirrers - No plastic drinking straws - No plastic water bottles - Towels (changed on request) - Water dispenser ## Policies ### Check-in Check-in time starts at 4:00 PM Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions The front desk is open daily from 9:00 AM - 6:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets are allowed for an extra charge of MXN 500, per pet, per night, plus a deposit of MXN 1000 per stay ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 1300.00 per stay We have included all charges provided to us by the property. ### Optional extras - Pet deposit: MXN 1000 per stay - Pet fee: MXN 500 per pet, per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cots/infant beds This property accepts credit cards and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Safety features at this property include a fire extinguisher and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Acapulco Villa Vera Raintrees Villa Vera Raintrees Villa Vera Acapulco Raintrees Villa Vera Hotel Raintrees Villa Vera Hotel Acapulco Villa Vera Acapulco Casa Lisa Villa Vera Hotel Acapulco Casa Lisa Villa Vera Hotel Casa Lisa Villa Vera Acapulco Casa Lisa Villa Vera Casa Lisa By Vera Acapulco Casa Lisa by Villa Vera Acapulco Casa Lisa by Villa Vera Private vacation home Casa Lisa by Villa Vera Private vacation home Acapulco ## Frequently asked questions ### Does Casa Lisa by Villa Vera have a pool? ### Is Casa Lisa by Villa Vera pet-friendly? ### How much is parking at Casa Lisa by Villa Vera? ### What time is check-in at Casa Lisa by Villa Vera? ### What time is check-out at Casa Lisa by Villa Vera? ### Where is Casa Lisa by Villa Vera located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Casa Lisa by Villa Vera Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.8 Location ### 7.2 Staff & service ### 7.0 Property conditions & facilities 10 - Excellent 7 8 - Good 7 6 - Okay 2 4 - Poor 4 2 - Terrible 3 ## Reviews Verified ### 10/10 Excellent #### Alan 19 Oct 2025 Liked: Cleanliness, property conditions & facilities, communication Todo muy bien muy limpio, igual la atención muy bien ##### Alan Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### jairo 20 Apr 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Muy limpia en buenas condiciones, y muy buena atención de parte de la casa ., ##### jairo Stayed 2 nights in Apr 2023 Verified ### 2/10 Terrible #### Verified traveller 17 Sept 2019 Liked: Cleanliness, staff & service Villa Vera dejó de ser ese lugar donde cuidaban el descanso de sus huéspedes. Permitieron que un borracho estuviera hasta las 5am con su música a todo volumen. Quieren que Villa Verá regrese a la exclusividad de antes, pero permiten este tipo de huéspedes y la gerencia no hace nada al respeto. ##### Verified traveller Stayed 1 night in Sep 2019 Verified ### 10/10 Excellent #### Verified traveller 1 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Bonito hotel excelente servicio ##### Verified traveller Stayed 3 nights in Jan 2019 Verified ### 6/10 Okay #### Judith 19 Dec 2018 Liked: Cleanliness, staff & service, room comfort #### Atención excelente Tuvimos problemas con el agua. A veces no había fría, a veces no había caliente. La atención fue excelente ##### Judith Stayed 3 nights in Dec 2018 Verified ### 8/10 Good #### Carolina 12 Nov 2018 Liked: Staff & service, property conditions & facilities La habitación muy bien, el restaurante es malo. La comida llegó fría. ##### Carolina Stayed 1 night in Nov 2018 Verified ### 4/10 Poor #### Verified traveller 25 Nov 2017 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Not as advertised The hotel as advertised in photos and room description on Expedia did not match in any way the property in person. Quite disappointing after a long drive. Expedia should investigate the property and update their content accordingly. ##### Verified traveller Stayed 1 night in Nov 2017 Verified ### 8/10 Good #### Marco 25 Mar 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Satisfecho. Muy bien. Todo tranquilo. ##### Marco Verified ### 8/10 Good #### Karina 11 Feb 2017 Liked: Cleanliness Las habitaciones están muy cómodas, el hotel está muy bonito ##### Karina Verified ### 4/10 Poor #### Verified traveller 10 Nov 2016 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### el hotel no estaba listo el hotel seguía en remodelación pero el personal del villa vera nos acomodo en una sección del hotel muy confortable y agradable entonces no puedo evaluar la casa lisa ##### Verified traveller Verified ### 10/10 Excellent #### manuel 31 Jul 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ojalá regrese a su gloria casa Lisa del Viĺa Vera. Super atento todo el personal en especial el Sr. Pedro Maza 6 José Luis. Les deseamos mucho éxito ##### manuel Verified ### 2/10 Terrible #### Verified traveller 13 May 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort MAL ##### Verified traveller Verified ### 2/10 Terrible #### José 12 May 2016 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### Terrible experiencia en Hotel Casa Lisa Acapulco Desde mi llegada al hotel fue un martirio, esperé casi una hora a que algún encargado llegara a atenderme, pues el personal que estaba no tenía la facultad para hacerlo. Llegó el gerente y no tenía ni idea de que había una reservación pues alega que Expedia no se la informó, con esto se cumple la primera mala información por parte de expedia al poner en su página que en dicho hotel había alguien para atenderme las 24 horas. En general las instalaciones están en remodelación, cosa que expedia tampoco informa, tornandose molesto ya que lo que menos esperas ver son instalaciones en obra gris. La habitación es bastante amplia por ende el aire acondicionado debería ser del tamaño a la misma pues el que tiene la habitación resulta insuficiente, provocando calor en el ya muy caliente clima de Acapulco. La habitación NO cuenta con televisión, el baño está en regulares condiciones, la alberca jamás la limpiaron ni llenaron, tenía el minimo nivel de agua. Dos de las lamparas de mi cuarto NO tenían foco, la secadora de pelo despedía un horrible olor al encenderla, NO cambian las bolsas de basura de los cestos, solo vacían la basura y dejan la misma bolsa no importando que esté sucia. De mis dos noches contratadas, solo soporté una, tuve que HUIR de ese lugar, de verdad es espantoso, NADA es como lo anuncian, es un FRAUDE. ##### José Verified ### 4/10 Poor #### carlos v 30 Apr 2016 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### CasaLisa Villavera, un lugar agradable. el hotel esta en remodelacion, cosa que no nos dijeron.Casa lisa villavera esta muy bonita, la alberca lo mejor y lo unico habilitado en el hotel.La publicidad es engañosa, ya que ofrecen cuartos de tres precios, pero los mas baratos no estan en casa lisa, sino en el hotel, lo cual sugiere un ENGAÑO al publico.Ojala HOTELES.COM lo corrija cuanto antes. ##### carlos v Verified ### 8/10 Good #### Mauricio Alan 29 Feb 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### detalles El único problema que tuvimos fue que de Hoteles.com no avisaron de nuestra llegada lo que genero varios inconvenientes el primer día. ##### Mauricio Alan Verified ### 10/10 Excellent #### Verified traveller 6 Feb 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### hotel muy tranquilo y agradable cerca de la zona el lugar es muy bonito a la vista tiene excelente instalaciones y una gran estructura arquitectonica. es un lugar para poder relajarse ya que el ambiente es muy calamado y tiene una excelente vista desde la pscina ##### Verified traveller Verified ### 4/10 Poor #### Verified traveller 5 Jan 2016 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Deficiencias Deberían checar los servicios del hotel porque este era un reapertura y el primer día no había agua en el baño de la habitación, tampoco había televisión que por el apagón analógico y algunas instalaciones de energía eléctrica no servían ##### Verified traveller Verified ### 8/10 Good #### Roland 16 Nov 2019 ##### Roland Stayed 5 nights in Nov 2019 Verified ### 6/10 Okay #### Edwin Jose 16 Sept 2019 ##### Edwin Jose Stayed 1 night in Sep 2019 Verified ### 8/10 Good #### jose 5 Nov 2018 Liked: Cleanliness, property conditions & facilities, room comfort ##### jose Stayed 3 nights in Nov 2018 Verified ### 10/10 Excellent #### Verified traveller 27 Sept 2018 Liked: Cleanliness, property conditions & facilities, room comfort ##### Verified traveller Stayed 2 nights in Sep 2018 Verified ### 10/10 Excellent #### Jose Luis 27 May 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Jose Luis Verified ### 8/10 Good #### Catherine 23 May 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Catherine ### Expedia's Latest Trends ### Hotels > - 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