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Reviews of Hotel Suites La Hacienda

3 out of 5
Hotel Suites La Hacienda
15 Col tuna Rinconada, Puerto Escondido, OAX

Reviews

9.6

Exceptional

Rating 10 - Excellent. 109 out of 136 reviews" "
Rating 8 - Good. 21 out of 136 reviews" "
Rating 6 - Okay. 3 out of 136 reviews" "
Rating 4 - Poor. 2 out of 136 reviews" "
Rating 2 - Terrible. 1 out of 136 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ping

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a paradise of flowers and plants. Reminded me of Hearst Castle with the beautiful tiles, architecture details and the calming fountains. The well kept, clean beautiful pool was a haven when we came back from the near by beaches. Restaurants a few blocks down the road so we really did not need a car. Taxis are easy to get and inexpensive. Room is clean and spacious (we had the room with the King Size bed and windows that faced the pool ). The room had great air conditioning and a ceiling fan. A great place for our 10 day stay.
Stayed 10 nights in Apr 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. Would stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

LEE

Liked: Cleanliness, staff & service, property conditions & facilities
A home away from home. The property is authentic and beautiful. You can tell they put their heart and soul into it. The property looks like a botanical garden with a pool in the middle. The staff are courteous and professional. The rooms have all the amenities you need. Plus it’s a short walk to many amazing restaurants and swimmable beaches. I would ONLY stay here if I came back. It’s perfection.
Stayed 6 nights in Feb 2024

10/10 Excellent

Joseph, Hanoi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was an oasis in the neighborhood, a true artisan touch to the plants, shrubs and green areas around the property. The suite room was exceptional with a complete high quality kitchen with all supplies and equipment. Internet TV with great reception. Exceptional 5 Star service and hospitality.
Stayed 6 nights in Jan 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Stace

Liked: Amenities, property conditions & facilities
The check-in and check-out process was smooth. The suite, located on the second floor, was beautiful and spacious. The neighboring guests were quiet and it was extremely quiet on the property and surrounding area at night. The only things I did not like, was housekeeping came into my room even though I had the sign on the door knob stating do not disturb. The other thing was, the small cockroach I found under my pillow on my last night, and the spider in my bed the day of packing, both of which were disposed of.
Stayed 2 nights in Dec 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous!
Waw! What a gorgeous place! Can't say enough how beautiful it is! The people were very nice and there was purified water. We had a great time hear, it was hard to leave.
Stayed 2 nights in Dec 2023

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a gem. I had the best sleeps in months. Staff is caring and cares for the property. It looks BETTER in person than in the pics which says a lot because the pics are great. Nice strip of restaurants close by and quick walk down to the beach. GO!
Stayed 1 night in Nov 2023

10/10 Excellent

MacKenzie

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this hotel. Would recommend!
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen, SAN DIEGO

Stayed 1 night in Aug 2023

10/10 Excellent

Jesus A

Stayed 6 nights in Jul 2023

10/10 Excellent

Blefourie

Liked: Cleanliness, staff & service, property conditions & facilities
Luis, the hotel Manager was very helpful and easy to reach. The location of the hotel is nice and quiet but also walkable to restaurants and shops and the beaches. It's a beautiful property!
Stayed 3 nights in May 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. I was looking for more rest and relaxation than party. The hotel is away from the party zone but near nice beaches, so it was an oasis really. All the nightlife and attractions are a cheap taxi ride away. The area near the hotel is primarily residential.
Stayed 4 nights in Apr 2023

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a beautiful oasis in the middle of the Rinconada area of Puerto Escondido. Rooms are beautifully decorated. The gardens and pool area are beautiful. The entire facility and grounds are very well maintained and clean. Staff are friendly and hard working. There is always a manager or owner available to ensure guest satisfaction and smooth operation of this lovely hotel.
Stayed 8 nights in Mar 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Luis on 30 Mar 2023
Nos agrada saber que tuvo un excelente estancia en Suites Hacienda

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Luis on 30 Mar 2023
Gracias por todo estimada Sandra

10/10 Excellent

Joseph

10/10 Excellent

Eva Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and peaceful. Great if you want to avoid big tourist crowds. The staff were also very nice. There is a yoga studio and an amazing breakfast place right next to the hotel. Stores and restaurants are a few minutes away. Beaches are close by. Perfect place to stay!

10/10 Excellent

marco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great during our stay. Easy check in. Would stay there again
Stayed 2 nights in Dec 2022

10/10 Excellent

Marisol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Hacienda es un lugar muy agradable, en una zona muy bonita de Puerto Escondido. Tiene las playas más bonitas cerca del hotel y un área de restaurantes y cafés a unos cuantos pasos. Muy recomendable
Stayed 4 nights in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Puerto Escondido
La Hacienda is a beautiful small hotel in the Rinconada area of PE. The grounds are beautifully kept, the pool is a godsend in the hot and humid weather, and the staff is super friendly, helpful and professional. I had a room with no A/C but there was a good fan, and I had a private little garden/patio area. The room was bright, clean and really nicely designed. It was an easy walk to restaurants or a couple of beaches (including ones where you can actually swim). I have nothing bad to say about my stay there and would very happily come back!
Stayed 4 nights in Oct 2022

4/10 Poor

Gerardo

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible stay
This hotel ruined our Puerto Escondido stay. The hotel is currently under construction, something they don’t tell you about when doing reservations, and there are non stop very loud construction noises from 8am to 6pm. Also, after we scheduled the reservation we noticed the room didn’t have a/c so we wrote to the hotel via hotels.com and asked if they had a room as the one that we booked but with a/c. They responded that they had and said they could made the change for us if we paid an additional fee. We agreed to the fee and asked if the room was the same type of room as the one that we reserved and the replied that it was the same but with a/c. When we arrived to the hotel we were very surprised because the room was not only not the same room we reserved (we requested a room with a queen bed and we got a room with two separate full beds and very ugly and outdated, nothing like the pictures) but the manager seemed surprised that we had a problem with the room and couldn’t offer any solution besides canceling our reservation. We were a couple but had other friends staying at the hotel so we decided to stay even though we really disliked the place. Also wifi is terrible and for half of our stay we where complaining of a gas smell near some of the rooms, they finally fixed but not with the urgency you would expect given the seriousness of the issue.
Stayed 3 nights in Oct 2022

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super friendly and helpful staff. Luis answered questions and made suggestions for his favorite places to eat and beaches to visit. Lovely tropical hideaway.
Stayed 4 nights in Sep 2022

10/10 Excellent

Genevieve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was really nice and stayed up for us to check in late. The bed is comfortable and the shower works well which is not always the case in Mexico. The area is great for walking around and easy to catch a taxi to get to other farther areas. The hotel is also a quick 6 minute taxi ride to the airport and the owner is happy to arrange a taxi to pick you up at any time (5am for us). I would definitely stay again when I come back. If I have to think of something to improve the only thing I wish they had was screens for the windows, but that is all. This property is gorgeous.
Stayed 2 nights in Sep 2022

10/10 Excellent

Kiyomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible space
My partner and I stayed at La Hacienda for 9 days in July. The place is a lush oasis with many tropical plants and a peaceful atmosphere. The staff are helpful and friendly and kept the accomodation clean and welcoming. Luis is an exceptional hotel manager, always willing to help and engage with guests, and share his insights into Puerto Escondido. He helped us book a few tours and recommended several places to enjoy. We appreciate his hard work and recommendations. There is construction going on at the moment on the property so it can be a bit loud at times but never disrupts sleeping. The water pressure our shower was not consistent but was enough to get you clean. While there is no food available on sight, there are a variety of restaurants mere blocks away. There is a tasty place, Chill a Kill, just a few meters from La Hacienda. You can, however, get drinks in the reception area. Overall, Suites La Hacienda is a tranquil, clean space that will add to your vacation in Puerto Escondido. Thanks to the staff there for a wonderful time!
Stayed 6 nights in Jul 2022
Response from Luis on 17 Jul 2022
Thank you for your time dear Kiyomi. All the staff wish you the best for you. See you next time. Kind Regards Luis

8/10 Good

Maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Vijeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the Rinconada. Extremely friendly staff. Small minibar at the front desk was a great touch. Rooms were spacious and clean. I would definitely stay here again.
Stayed 6 nights in Mar 2022

10/10 Excellent

Osvaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and close to everything. I will definitely stay here again.
Stayed 3 nights in Mar 2022

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with thoughtful, kind staff. Highly recommend and will stay again!
Stayed 3 nights in Mar 2022

4/10 Poor

Cristina

Stayed 3 nights in Mar 2022

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can speak too highly of this place
Stayed 1 night in Feb 2022

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to stay again!
Such a wonderful stay. I will absolutely be back! Charming, quiet little oasis and garden with a stunning pool in Puerto Escondido, a 5 minute walk from the beach. Thanks to Luis and the owner!
Stayed 3 nights in Feb 2022

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The fabulous garden and pool area was outstanding. The staff and owner are like a family. Will definitely return here again later this year.
Stayed 14 nights in Jan 2022

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
We fell in love with this property and cannot wait to stay again! The whole vibe is very relaxed and a great respite from the bustling town. We visited over New Years and it was the calmest place we could imagine to be yet we could still see the fireworks from our window! Speaking of the windows, they were my favourite part of our room. So much light came in, the flowers and water feature are wonderful, and we didn’t miss air conditioning! Our room was one of the few without an ac unit but it was very clear when booking that this was the case. We acclimatized well and it cools down nicely at night. The owners are nearby but always discreet, and they have a very sweet and funny cat who does his rounds making sure everyone says hi to him. We were sad to leave and will be happy when we return!
Stayed 5 nights in Dec 2021

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the location
In a quiet residential neighborhood yet only a couple of minutes walk to great restaurants, bars and shops. Plus the beach. Lovely property with super friendly staff.
Stayed 3 nights in Oct 2021

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area in Puerto Escondido very peaceful and close to nice beaches
Stayed 2 nights in Oct 2021

10/10 Excellent

Mariana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel!
El hotel esta súper bien ubicado, limpio, el servicio es increíble, súper amables.
Stayed 1 night in Nov 2020
Response from Suites la Hacienda on 12 Nov 2020
Buenas tardes ! Gracias por su opinión, estamos para serviles. Excelente día

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Nancy, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful oasis, easy walk to the beach and restaurants, but far enough away for quiet sleeping.
Stayed 9 nights in Jan 2020
Response from Saludos on 6 Feb 2020
Agradecemos su comentario y esperamos que ud vuelva !

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever. Left and went to Huatulco for two days only to turn around and come back to La Hacienda.
Stayed 3 nights in Jan 2020

10/10 Excellent

BenPitt, Kelowna B.C Canada 🇨🇦

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful sanctuary
We truly loved staying at La Hacienda. A sanctuary away from the hustle and bustle, yet so close to the best little beach in Puerto Ensenada, as well as restaurants, laundry etc. . The manager Luis is exceptional—friendly, efficient and kind. We hope to stay here again.
Stayed 2 nights in Nov 2019
Response from Luis on 12 Nov 2019
we appreciaty your comments. Thanks. Excellent day. Suites Hacienda.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic coastal getaway
Beautifully furnished room with very comfortable pillow top bed. Five gallon water dispenser brought to our room when we asked about refilling disposable bottles. We were upgraded to apartment with stove, refrigerator and microwave, with king size four poster bed. Tres romantique! Large rooms, very quiet yet short walk to restaurant strip with international choices at good prices. Pool, practically a necessity given heat and humidity, was primo: crystal clear water, surrounded by plethora of mature tropical plants. We felt pampered. Room had ceiling fans and could get muggy when windows were closed to exclude mosquitoes. Screens would be nice! Air conditioning is an optional extra that would help.
Stayed 5 nights in Oct 2019

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel!!
I had a great time at La Hacienda. The hotel was amazing! It was Super close to a lot of shops, restaurants, and a few minute walk to beautiful Carrizalillo beach. It was also only a few minutes away from Coral beach as well. The pool and lounge area is very nice and the staff was great. The location was perfect and was very quiet at night so it is a great place for families or people looking for a relaxing vacation. Thank you so much for your hospitality!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, Louis was great. Comfortable bed Great garden and pool area! Also a very convenient location. Only bad was $10 extra per night for AC?
Stayed 3 nights in Oct 2019

10/10 Excellent

Frida, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is absolutely beautiful and from the moment you walk in, you can tell it is incredibly well-maintained. The hotel pool (complete with nearby hammock) was perfect for relaxing during the afternoons, and the rooms too (we did a basic suite) were spacious and inviting. The staff were super helpful with anything we needed, whether it was booking surfing lessons, recommending nearby beaches and restaurants, or dropping off our bags after our early morning flight. I would recommend staying at Hotel Suites La Hacienda to anyone visiting Puerto Escondido.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful and quite. Enjoyed our stay, thank you
Stayed 3 nights in Aug 2019
Response from Clara on 28 Aug 2019
Gracias por. Visitarnos

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019