Pueblo Nuevo Holidays from £589

No hot water in the shower and sink on the first day. Mold around the shower. Restricted toiletry items. The TV remote has two fonctions turning it on and turning it off. No access to a pen, a scrap of paper and any information about places to visit, restaurants and others. What to see on the web is not what you get . How can a hotel like be rated four stars?

Excellent staff. Super friendly. And everyone recognized us in the hotel, including the fabulous manager. The food was top notch drinks were outstanding. We were there during the four days of Easter celebration. What a unique experience of the culture.

This is a very nice gated country club. It has great amenities and the apartment is in excellent condition and very comfortable. We only had one issue and that was with the dryer not working, which we didn’t discover until we had already washed a load of clothes. There isn’t a lobby that is staffed at this location, and it’s not clear who to contact with issues. The “check-in” occurred at the security gate as you arrive to the country club. But despite the lack of clear instructions you get when booking, I still recommend this place, especially if you have more than a one night stay, and would stay here again.

The breakfast was excellent, the staff was kind and friendly. Wish there were more restaurants. Overall my stay was great.

Mauricio and Edinson were the stars of the place... they were always extremely helpful... always cheerful and welling to get out of their way to make sure clients are content. 100% recommended.