Habitación Superior Cama King Size | Premium bedding, minibar, in-room safe, desk

Reviews of Quinta Real Puebla

4 out of 5
Quinta Real Puebla
7 Poniente 105 Centro Historico, Puebla, PUE

Reviews

8.6

Excellent

Rating 10 - Excellent. 570 out of 1009 reviews" "
Rating 8 - Good. 231 out of 1009 reviews" "
Rating 6 - Okay. 115 out of 1009 reviews" "
Rating 4 - Poor. 55 out of 1009 reviews" "
Rating 2 - Terrible. 38 out of 1009 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rodolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option. Beautiful original hotel and great location.
Stayed 3 nights in May 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The historic property was amazingly BEAUTIFUL. Every staff member we interacted with provided great service with a smile and many understood and spoke English. A special Cinco De Mayo birthday meal was made very special by the kitchen staff and we would like to specifically thanks Victor and Pedro. We would highly recommend this wonderful place and if ever again in Puebla would come back. So impressed that we would consider other Quinta Real’s as well. Thank you very much ! Sean & Josephine Kane
Stayed 5 nights in May 2024
Response from Anaid Pozos. DOS on 10 May 2024
Dear Sean & Josephine Kane:Its a pleasure to know that everything was great duryng your stay at Quinta Real Puebla. One of our main objectives is create a great memories in our guests. We are going to share it with oir staff specially to Victor and Pedro. It will be an honor to have the opportunity to see you in a nearly future.

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Missing swimming pool
Stayed 1 night in Apr 2024
Response from Flavio Miranda on 22 Apr 2024
Dear Guest good morning.Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Best Regards.

10/10 Excellent

Ted, KENT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff were very helpful and went out of their way to make us feel special. The hotel itself is very beautiful and airy. The bathroom which was done in marble was very slippery when wet although they did include a rubber mat for the shower - just be careful when stepping out of the shower.
Stayed 5 nights in Apr 2024
Response from Anaid Pozos. DOS on 24 Apr 2024
Dear Guest: Thank you so much for sharing your valuation and comments about your stay with us. They are very important and help us to improve. One of our goals is to create great memories for you. We hope to see you again in this emblematic hotel.Best regards

10/10 Excellent

Mariela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024
Response from Anaid Pozos. DOS on 4 Apr 2024
Dear Guest: Thank you for share with us your valoration and comments. One of our goals is to creat a great experiences. Its a pleasure to know that you enjoyed your stay in this emblematic hotel.

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding
Stayed 1 night in Mar 2024
Response from Anaid Pozos. DOS on 2 Apr 2024
Dear Guest: Thank you for your preference with Quinta Real Puebla. One of our objectives is creat great experiences. Its glad to know that we did it! It will be a pleasure to have the opportunity to see you again in a nearly future.

8/10 Good

Igal

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
No amenities for Kids, Excellent location, very well preserved historical place
Stayed 1 night in Mar 2024
Response from Anaid Pozos. DOS on 2 Apr 2024
Dear Guest: First at all, thank you so much for your preference, we appreciate your comments and we are going to work on it in order to continue creating excellents memories.Its a pleasure to now you enjoyed this emblematic hotel full of history.

10/10 Excellent

MARIA DE GUADALUPE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been visiting Quinta Real hotels for years and they never disappoint us.
Stayed 4 nights in Mar 2024
Response from Anaid Pozos. DOS on 27 Mar 2024
Dear Guest: Thank you so much for share with us your experience in this emblematic hotel. One of our main objectives is to creat great memories. I t will be a pleasure to have the opportunity to see you in a nearly future.Best regards

10/10 Excellent

Ludmila

Travelled with partner
Disliked: Cleanliness, staff & service
Somewhat disappointing. The price is rather high (I booked the best so to say room) but the room is not very clean I do not think they vacuum every day, the description on Expedia mentioned bath robes but they were not present and it took two requests to get them. The fridge is not really cold it is only somewhat cold. The common areas are nice but tables are missing in seating areas where you would enjoy a drink or a book or both, The food is only average.
Stayed 2 nights in Mar 2024
Response from Anaid Pozos. DOS on 21 Mar 2024
Dear Guest: Thank you for share with us your comments We are going to check them in order to continue improving our service and your experience at Quinta Real Puebla. It will be an honor if we have the opportunity to see you in a nearly future. Besrt regards

6/10 Okay

Karina

Travelled with family
Lovely historic property although the reception staff could benefit from training on how best to address guests. Unfortunately upon arrival at the hotel at 1pm we were told there was no electricity due to maintenance and it was scheduled to come back at 3pm (check in time). The hotel reception charged our credit card in full for the stay for two rooms at 1pm. They were not overly polite or accommodating. At 3pm, upon our return for checkin, there was still no electricity and one of the rooms was not ready. For such a highly reputable property, we did not understand how the second room was not ready when checkin was 3pm and the hotel had fully charged us for the two rooms 2 hours earlier. The reception staff again advised it was due to maintenance issues and not overly accommodating. We waited 30 min and again returned to news that there was no electricity and second room still not ready. 4pm the second room was finally ready. Electricity however still had not returned. We requested further explanation. Finally reception gave us the full back story and delays were due to the local electrical govt agency. Electricity was finally restored at about 5pm. The general manager did call us later to apologize for the inconvenience and sent us a plate of fresh fruit.
Stayed 1 night in Mar 2024
Response from Flavio Miranda on 13 Mar 2024
Dear Customer.I am infinitely grateful for the time you have taken to send us your review of your stay and update us on what happened.I regret this and sincerely apologize to you.I am taking the necessary measures so that what you tell us does not happen again.We will work harder in order to avoid this .I reiterate our commitment to you and again accept my apologies.Greetings.Flavio Miranda,General Manager,

8/10 Good

Jesus Garza

Stayed 4 nights in Feb 2024
Response from Anaid Pozos. DOS on 21 Mar 2024
Estimado Huésped: Quinta Real Puebla le agradece el que nos haya compartido su valoración sobre su estancia con nosotros. Continuaremos trabajando para seguir brindando un excelente servicio. Es un placer saber que disfrutó su estancia con nosotros, nos dará mucho gusto velo nuevamente.

10/10 Excellent

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Anaid Pozos. DOS on 6 Mar 2024
Dear Guest: Its a pleasute to know that everything was ok duryng your stay in this emblematic hotel. It will be a pleasure to have the opportunity to see you again in a nearly future. Best regards

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding
Stayed 5 nights in Feb 2024
Response from Anaid Pozos. DOS on 26 Feb 2024
Dear Guest: Thank you for share with us your valoration and comments about your stay in this emblematic hotel. Its a pleasure to know that you enjoyed your stay with us.

10/10 Excellent

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 3 nights in Feb 2024
Response from Anaid Pozos. DOS on 20 Feb 2024
Dear Guest: Thank you for share with us your valoration and comment. Its a pleasure to know that you enjoyed Quinta Real Puebla. Il will be excelent to have the opportunity to see you again in a nearly future.Best regards

10/10 Excellent

christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located a block away from the Catedral and Zocalo. Many restaurants to chose from. Staff was great and property is beautiful
Stayed 3 nights in Feb 2024
Response from Anaid Pozos. DOS on 20 Feb 2024
Dear Guest: Thank you so much for share with us your comments and valoration. We are pleasure to know that everything was great during your stay at this emblematic hotel. Also, we hope you enjoyed the city with its full of history. We will glad to see you again ina nearly futureBest regards

10/10 Excellent

Ana

Stayed 1 night in Feb 2024
Response from Anaid Pozos. DOS on 21 Mar 2024
Estimada Huésped: Primero que nada, muchas gracias por compartir con nosotros su valoración. Nos da mucho gusto saber que cumplimos con sus expectativas y que disfrutó de Quinta Real Puebla. Será un placer verla nuevamente en esta ¡Su Casa Lejos de Casa!

8/10 Good

Carly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We received no info at check in. We didn’t even know how to get to our room. Minimal staff any where but the restaurant. Quiet but almost too quiet.
Stayed 2 nights in Feb 2024
Response from Anaid Pozos. DOS on 3 Feb 2024
Dear Guest: Thank you so much for your valoration and comments. We are taking note in order to continue bring a great service. We hope you enjoyed this emblematic hotel, it will be a pleasure to have the oportunity to see you in a nearly future.Best regards

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Place to stay , Rooms a little too small
Stayed 3 nights in Jan 2024
Response from Anaid Pozos. DOS on 1 Feb 2024
Dear Guest: Than you for choose Quinta Real Puebla. We are glad to know that you enjoyed this emblematic hotel. It will be a pleasure to see you again in a nearly future.Best regards,

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was a great experience, great place
Stayed 2 nights in Jan 2024
Response from Anaid Pozos. DOS on 1 Feb 2024
Dear Guest: Thank you so mucho for taking the time to share with us your valoration and comments. It is glad to know that you enjoy this emblematic hotel, it will be a pleasure to see you again in a nearly future.

2/10 Terrible

Robert

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old ,shower was terrible. If you like old and run down, stay here.
Stayed 1 night in Jan 2024
Response from Anaid Pozos. DOS on 26 Jan 2024
Dear Guest: Thank you for your valoration and comments. We apreceit them in order to bring a better experiencie. We hope to see you againBest regards

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Anaid Pozos. DOS on 25 Jan 2024
Estimado Huésped: Muchas gracias por su valoración la cuál es muy importante para nosotros. Nos da gusto saber que disfrutó de este emblemático hotel. Esperamos tener oportunidad de verlo nuevamente en esta ¡Su Casa Lejos de Casa!

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
¡Me fascinó la bellísima estancia!!
Stayed 3 nights in Jan 2024
Response from Anaid Pozos. DOS on 22 Jan 2024
Estimada Huésped: Muchas gracias por sus comentarios y valoración. Es un placer saber que disfrutó de este emblemático hotel. Nos dará mucho gusto verla nuevamente en un futuro cercano.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel- highly recommended!
This is an excellent hotel. It is beautiful and well equipped. The rooms are very comfortable. Good fast internet. The bed was very comfortable with nice linen. The tv is good with Chomecast so we could watch Netflix on the tv from our phones. It is well located for exploring the historic center of Puebla.
Stayed 4 nights in Jan 2024
Response from Anaid Pozos. DOS on 17 Jan 2024
Dear Guest: First al all, thank you for taking the time to share with us your valoration and comments. For us are very important. It's a pleasure to know that you enjoyed this emblematic hotel. We hope to have the opportunity to see you again in a nearly future.Best regards

10/10 Excellent

Noel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Anaid Pozos. DOS on 16 Jan 2024
Estimado Huésped: Muchas gracias por hacernos llegar su valoración. La cuál es para nosotros muy importante, Continuaremos trabajando para seguir brindando un excelente servicio en este emblemático hotel. Será un placer tener la oportunidad de verlo nuevamente en esta ¡Su Casa Lejos de Casa!

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful building. Restaurant excellent for breakfast but cold and empty for dinner. Food was excellent
Stayed 4 nights in Jan 2024
Response from Anaid Pozos. DOS on 16 Jan 2024
Dear Guest: Thank you for share with us your valoration and commentes. They help us to improve in order to give you a better experience. Its a pleasure to you enjoyed your stay with us. We hope to see you again in a nearly future.Best regards

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Anaid Pozos. DOS on 11 Jan 2024
Estimado Huésped: Es para nosotros un placer saber que durante si estancia en este emblemático hotel, logramos cumplir con sus expectativas, Muchas gracias por tomarse el tiempo para hacernos llegar su valoración. Nos dará mucho gusto poder verlo próximamente en Quinta Real Puebla

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Anaid Pozos. DOS on 11 Jan 2024
Estimado Huésped: Muchas gracias por compartirnos su valoración. Continuaremos trabajando para hacer de su estancia con nosotros aún más placentera. Será un placer verlo nuevamente en este emblemático hotel.Muchas gracias

8/10 Good

Maria, SURREY

Stayed 1 night in Jan 2024
Response from Anaid Pozos. DOS on 8 Jan 2024
Estimada Huésped: Muchas gracias por compartir con nosotros su valoración sobre su estancia en este emblemático hotel. Es para nosotros un placer saber que disfruto de la misma. Esperamos verla nuevamente en esta ¡Su Casa Lejos de Casa!

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Anaid Pozos. DOS on 8 Jan 2024
Estimada Huésped: Primero que nada, muchas gracias por tomarse el tiempo para compartirnos su valoración. Es un placer saber que disfrutó su estancia en Quinta Real Puebla. Continuaremos trabajando para mantener y mejorar la experiencia de nuestros huéspedes. Esperamos tener la oportunidad de verla nuevamente en este emblemático hotel.Atte.

2/10 Terrible

barbara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
THE HOTEL IS DECEIVING WHEN ENTERING, IT IS SO BEAUTIFUL IN LOBBY. THE ROOM IS SHABBY, DIRTY CARPET. VERY VERY NOISY HOTEL. ESPECIALLY NEW YEARS EVE. MUSIC BLASTING UNTILL 2A,. DONT EVER THINK YOU GET SLEEP IN THIS HOTEL, THEY OFTEN HAVE WEDDINGS AND BIG PARTIES.
Stayed 6 nights in Dec 2023
Response from Anaid Pozos. DOS on 9 Jan 2024
Dear Guest: Thank you for share with us your valoration and comments. We will work in order to achive give you a better experience. Best regards

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous former 16th century convent and they have done an excellent job of retaining that atmosphere while still keeping everything up to today's modern requirements. We have stayed twice at this hotel and loved our stay both times.
Stayed 3 nights in Dec 2023
Response from Anaid Pozos. DOS on 9 Jan 2024
Dear Guest: Its a pleasure to know that you enjoyed your stay in this emblematic hotel. Our mission is giving to our guest a great experience. It will be an honor to see you in a nearly future.Best regards

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
spectacular 16th century building. the room was depressingly boring for the price. a window facing a wall with people passing by looking in. weird bathroom ammenities, salvadore farragamo toiletries, he makes leather goods, why would I want to put that lotion on my face?
Stayed 4 nights in Dec 2023
Response from Anaid Pozos. DOS on 5 Jan 2024
Dear Guest: Thank you for your comments and valoration. We will continue to work in order to improve your experience in this emblematic hotel.Best regards

8/10 Good

Jessie, Newton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street noise was disruptive. Plumbing and water supply were inconsistent. Hotel staff, amenities and surroundings were amazing. Facility has tremendous character and beauty. Great experience.
Stayed 2 nights in Dec 2023
Response from Anaid Pozos. DOS on 5 Jan 2024
Dear Guest: Thank you for share with us your valoration and commnets, they are very important and help us to improve in order to achive give you a better experience in this emblematic hotel.Thank you four your preference and it will be a pleasure to see you in a neraly future.Best regards

6/10 Okay

Alejandrina

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel itself in nice. Great area near restaurants and other activities. We stayed 3 nights. BE WARNED They HAVE WEDDINGS AND THE MUSIC IS ON TILL 2am! LOUD! I called front desk all she said is “SORRY” over and over with no resolutions. I asked for compensation! The manager said NO! The only way they will change their policies is if people stop staying there. I ended up staying an extra night. I looked for another hotel.
Stayed 3 nights in Dec 2023
Response from Anaid Pozos. DOS on 11 Dec 2023
Dear Guest: We are sorry to notice that you didnt enjoyed at all your stay because of the event. Thank you for share with us your valoration and comments. We hope that you can give us the opportunity to see you again in a nearly future. Best regards

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Anaid Pozos. DOS on 11 Dec 2023
Estimada Huésped: Muchas gracias por hacernos llegar su valoración. Para nosotros es muy importante hacer que su estancia sea agradable y que logremos cumplir con sus expectativas. Será un placer verla nuevamente en este emblemático hotel.

8/10 Good

diana g

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great service, we got an upgrade, super kind staff, great room. Just a little more attention in the carpet cleaning
Stayed 1 night in Dec 2023
Response from Anaid Pozos. DOS on 9 Dec 2023
Dear Guest: Thank you so much for taking the time to give us your valoration and comments. They are very important for us. Its a pleasure to know that you enjoy this emblematic hotel. Hope to see you in a nearly futureBest regards

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very professional, I will be back to Puebla and stay in La Quinta Real for sure, thanks to all the staff for b so kind!!
Stayed 3 nights in Dec 2023
Response from Anaid Pozos. DOS on 11 Dec 2023
Dear Guest: Thank you so much for your valoration and your comments. It's a pleasure to know you enjoyed your stay with us and that we made you feel confortable. We hope to see you again in this emblematic hotel.Best regards

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with lots of history.
Stayed 4 nights in Nov 2023
Response from Anaid Pozos. DOS on 29 Nov 2023
Dear Guest: Thank you so much for your comments. For us are very important. Its a pleasure to know that you enjoyed your stay in this emblematic hotel, we hope to see you in a nearly future. Best regards

10/10 Excellent

zulema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was incredible, made us feel welcomed. I also enjoyed the location of this establishment as it offered walkable opportunities to explore different restaurants and food vendors. Not to mention very accessible to the different churches.
Response from Anaid Pozos. DOS on 29 Nov 2023
Dear Guest: Thank you for taking the time to share your valoration and comments. Its a pleasure to know that you enjoyed your stay with us. It has been wonderful to have the opportunity to assist you. We hope to see you again in a nearly future.Best regards

6/10 Okay

Lupita

Travelled with partner
Disliked: Amenities, property conditions & facilities
The building is very historical, but the rooms need to be updated. Limited # plugs. 1st room had maintenance issues. Drink charge at bar was over 3X for the same drink at restaurant. Unbelievable.
Stayed 2 nights in Nov 2023
Response from Anaid Pozos. DOS on 27 Nov 2023
Dear Guest: Thank you for your valoration and comments. For us, are very important. We will work with the departments involved in order to improve. It will be a pleasure to see you in a nearly future.

10/10 Excellent

Gisela Y

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me encanto al ir a desayunar escuchar al pianista y el lugar es hermoso
Stayed 1 night in Nov 2023
Response from Anaid Pozos. DOS on 16 Nov 2023
Estimada Huésped: Primero que nada, agradecemos el tiempo que se ha tomado para hacernos llegar sus comentarios. Son para nosotros muy importantes y es un placer saber que disfruta de los servicios que tenemos para ustedes. Esperamos verla nuevamente en este emblemático hotel lleno de historia. Muchas gracias por su preferencia. Atte.Anaid Pozos DoSQuinta Real Puebla

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The bed was too small. Didn’t get much sleep. Wedding Saturday night. Very noisy until 2am. Checked out Sunday evening. Could not stay another night
Stayed 3 nights in Nov 2023
Response from Anaid Pozos. DOS on 18 Nov 2023
Dear Guest: Thank you so much for your valoration and comments. We will check them in order to improve. We hope to see you again

10/10 Excellent

Patricia, McAllen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. Is walking distance from the Zocalo and Catedral. The rooms are very comfortable. The breakfast buffet is served in the main area, very good quality.
Response from Anaid Pozos. DOS on 16 Nov 2023
Dear Guest: Its a pleausure to hear that you enjoy your stay with us and enjoyed not only Puebla City, also you enjoyed this emblematic hotel. We hope to see you again in a nearly future.

10/10 Excellent

Manuel

Stayed 4 nights in Nov 2023
Response from Anaid Pozos. DOS on 4 Dec 2023
Estimado Huésped:Muchas gracias por averse tomado el tiempo para hacernos llegar su valoración. Es un placer saber que todo estuvo muy bien durante su estancia y que pudo disfruta, no sólo de este emblemático hotel lleno de historia, sino también de la ciudad de Puebla. Muchas gracias

10/10 Excellent

MONICA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location!!!
Stayed 3 nights in Aug 2023
Response from Anaid Pozos. DOS on 16 Nov 2023
Dear Guest: Thank you so much for your valoration and comments. they help us to be better. Its a pleasure to know that you enjoyed this emblematic hotel. Hope to see you again in a nearly future.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the place was beautiful, will go back again
Stayed 4 nights in Nov 2023
Response from Flavio Miranda on 8 Nov 2023
Thank you so much for taking the time to write us a nice review! We appreciate your feedback and hope to see you again soon!Flavio Miranda,General ManagerQuinta Real Puebla

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quinta Real is always comfortable and uses great historic buildings. This Quinta Real in Puebla is beautiful, but could have more plants and greenery to make it more appealing. The service was good, but it could be better. The beds were comfortable and the air conditioning was great. The food was ok, but for the prices could be better. It was so nice to be able to walk to all of the historic places in Puebla’s downtown.
Stayed 3 nights in Oct 2023
Response from Flavio Miranda on 8 Nov 2023
Dear Guest Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Best Regards.Flavio Miranda,Managing Director

2/10 Terrible

James

Stayed 1 night in Nov 2023
Response from Anaid Pozos. DOS on 27 Nov 2023
Dear Guest: We are very sorry to hear that you dont enjoy your stay with us. We will work in order to improve and we hope you can give us the opportunity to vist us Best regards

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This historical beauty is full of history. Take the time to wander the hallways and explore the courtyards and sitting areas. Located in the historical center of Puebla, the area is walkable and just a 7 minute walk to the square. Valet parking takes you off the street into a secure and monitored area.
Stayed 1 night in Nov 2023
Response from Flavio Miranda on 4 Nov 2023
Dear Guest.It was a pleasure to have you as our guest and we thank you for the lovely feedback. At this beautiful hotel, we pride ourselves on offering an elegant oasis for our guests with unmatched hospitality, and we're thrilled your visit reflected just that. We look forward to welcoming you for another outstanding stay in the future.Cordially. Flavio Miranda General Manager

2/10 Terrible

Alejandro

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run-down Hotel....
Stayed 2 nights in Oct 2023
Response from Flavio Miranda on 30 Oct 2023
Thank You very much for giving us your Review.Feedback like your its very important, it help us improve our standards and guest satisfaction.Would you be so kind to detail the matters youve been pointed out?I will give the proper follow out.Thank you again and hope to host you in a near future.Flavio Miranda,General Manager