Title: Hotel Boutique Casona de Santa Clara Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Boutique Casona de Santa Clara Morning coffee in the café sets the stage for exploring historic Puebla, while afternoons bring spa relaxation or drinks with a view at SKY BAR SANTA CLARA ## Photo gallery for Hotel Boutique Casona de Santa Clara ![Luxury Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds - Hotel Boutique Casona de Santa Clara (Puebla)](https://images.trvl-media.com/lodging/76000000/75870000/75867400/75867326/f389cf4f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio - Hotel Boutique Casona de Santa Clara (Puebla)](https://images.trvl-media.com/lodging/76000000/75870000/75867400/75867326/a9383c2f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Hotel Boutique Casona de Santa Clara (Puebla)](https://images.trvl-media.com/lodging/76000000/75870000/75867400/75867326/9721c76f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Hotel Boutique Casona de Santa Clara (Puebla)](https://images.trvl-media.com/lodging/76000000/75870000/75867400/75867326/81655b34.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Hotel Boutique Casona de Santa Clara (Puebla)](https://images.trvl-media.com/lodging/76000000/75870000/75867400/75867326/af235f04.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers discover Puebla's essence at Hotel Boutique Casona de Santa Clara. Enjoy sports massages and reflexology at the spa. Start your day with a free continental breakfast and high-speed WiFi. Conveniently located near Main Theater, with a welcoming manager's reception. ## Reviews 9.6 Exceptional ## Popular amenities - Spa - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available - Bar £82 includes taxes & fees 16 Jan - 17 Jan ## Room options ### Check availability for these dates Tonight [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=75867326&PinnedHotelID=75867326&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=75867326&PinnedHotelID=75867326&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 16 - Jan 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=75867326&PinnedHotelID=75867326&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=75867326&PinnedHotelID=75867326&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=75867326&PinnedHotelID=75867326&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=75867326&PinnedHotelID=75867326&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=75867326&PinnedHotelID=75867326&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=75867326&PinnedHotelID=75867326&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Junior Room ![Junior Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/76000000/75870000/75867400/75867326/4b788f2a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Smart TV Renovated in 2022 Blackout curtains Premium bedding - 312 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Luxury Room ![Luxury Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/76000000/75870000/75867400/75867326/f389cf4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room 9.6 Exceptional 4 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Smart TV Renovated in 2022 Blackout curtains Premium bedding - 344 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Junior Room ![Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/76000000/75870000/75867400/75867326/b04cb14f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room 8.0 Very good 1 review ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Smart TV Renovated in 2022 Blackout curtains Premium bedding - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room ![Deluxe Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds](https://images.trvl-media.com/lodging/76000000/75870000/75867400/75867326/073ca824.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.6 Exceptional 4 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Smart TV Renovated in 2022 Blackout curtains Premium bedding - 398 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![Premier Suite | Premium bedding, down duvets, minibar, individually decorated](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/102000000/101950000/101942600/101942592/da2c81e8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### HOTEL BOUTIQUE CASONA 65 Puebla Historic Center - Spa - Free Wi-Fi - Restaurant - Bar 9.6 Exceptional 277 reviews £69 includes taxes & fees 20 Jan - 21 Jan [](https://www.expedia.co.uk/Puebla-Hotels-HOTEL-BOUTIQUE-CASONA-65.h101942592.Hotel-Information?chkin=2026-1-20&chkout=2026-1-21&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=8874b20e-04c1-453c-8b69-7615b51a79e9&top_cur=GBP) Ad ![Egyptian cotton sheets, premium bedding, down duvets, in-room safe](https://images.trvl-media.com/lodging/1000000/50000/46300/46231/78f73717.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Presidente Puebla by IHG Puebla - Pool - Spa - 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Pool - Pet-friendly - Parking included - Free Wi-Fi 9.4 Exceptional 1,213 reviews £50 includes taxes & fees 23 Jan - 24 Jan [](https://www.expedia.co.uk/Puebla-Hotels-Four-Points-By-Sheraton-Puebla.h21472355.Hotel-Information?chkin=2026-1-23&chkout=2026-1-24&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=8874b20e-04c1-453c-8b69-7615b51a79e9&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-Hotel-Boutique-Casona-De-Santa-Clara.h75867326.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-Hotel-Boutique-Casona-De-Santa-Clara.h75867326.Hotel-Information) ## About the area Located in Puebla, Hotel Boutique Casona de Santa Clara is in the city centre. Main Theater of Puebla and Metropolitan Auditorium are cultural highlights and Estrella de Puebla Observation Wheel is a popular local attraction. Looking to enjoy an event or a match while in town? See what's going on at Cuauhtemoc Stadium. [Visit our Puebla travel guide](https://www.expedia.co.uk/Puebla.dx2738) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.04561%2C-98.19469&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=e8Doqen4mhjLGW16JZjGu2cbL2o=) 212 Av 6 Ote Centro histórico de Puebla, Puebla, Pue., 72000 ### What's nearby - Santo Domingo Church \- 3 min walk \- 0.2 miles - Main Theater of Puebla \- 5 min walk \- 0.3 miles - Zócalo de Puebla \- 5 min walk \- 0.3 miles - Puebla Convention Center \- 7 min walk \- 0.4 miles - Puebla Cathedral \- 8 min walk \- 0.5 miles ### Getting around - Puebla–Cholula Tourist Train Terminal - 8 min drive - Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 40 min drive ### Restaurants - ‪Casa Real Poblana - ‬3 min walk - ‪El Anafre Rojo - ‬1 min walk - ‪Tacos Cambry - ‬2 min walk - ‪Flautlán - ‬3 min walk - ‪Cafe aroma - ‬2 min walk ## About this property ### Hotel Boutique Casona de Santa Clara Hotel remodelled in 2022 and located near Zócalo de Puebla Located close to Main Theater of Puebla and Puebla Convention Center, Hotel Boutique Casona de Santa Clara provides a free daily manager's reception, a coffee shop/cafe and a bar. Treat yourself to spa services, such as reflexology, a facial or a body treatment. Be sure to enjoy a meal at SKY BAR SANTA CLARA, the on-site restaurant. Stay connected with free WiFi in public areas. Additional perks include: - Cooked-to-order breakfast (surcharge), a front desk safe and concierge services - Tour/ticket information, a 24-hour front desk and smoke-free property Room features All guest rooms are individually furnished, and feature comforts, such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and bathrobes. Extra amenities include: - Egyptian cotton sheets, pillowtop mattresses and down duvets - Heated floors, rainfall showers and shower/bath combinations - 42-inch Smart TVs with streaming services and cable channels - Wardrobes/cupboards, a personal chef and free tea bags/instant coffee ## Similar properties ![Deluxe Room, 1 King Bed, Bathtub, City View | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds](https://images.trvl-media.com/lodging/36000000/35220000/35211000/35210940/fc4e9aa0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### L´Hotel Perla Boutique Puebla Historic Center - Pool - Breakfast included - Parking included - Free Wi-Fi 9.4 Exceptional 162 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=35210940&PinnedHotelID=35210940&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/77000000/76710000/76703100/76703053/673af432.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Azulai Puebla Hotel Boutique Puebla Historic Center - 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Free daily manager's reception - Snack bar/deli ### Restaurants on site - SKY BAR SANTA CLARA ### Family friendly - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Guidebooks - Safe at front desk - Shared microwave - Shared refrigerator ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Spa - Body scrubs - Deep-tissue massages - Facials - Hot stone massages - In-room massages - Reflexology - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Stair-free path to entrance - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 2 floors - Baroque architecture - Built in 1850 - Communal living room - Renovated entire property - January 2022 - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Egyptian cotton sheets - Pillowtop mattress ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Heated bathroom floor - Rainfall showerhead - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch smart TV with cable channels - Streaming services ### Food and drink - Chef service - Coffee/tea maker - Tea bags/instant coffee ### More - Air conditioning - Desk - Free local calls - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - Phone - Printer - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 100 to 195 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit Property Registration Number 75867326 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Casona Santa Clara Puebla Hotel Boutique Casona de Santa Clara Hotel Hotel Boutique Casona de Santa Clara Puebla Hotel Boutique Casona de Santa Clara Hotel Puebla ## Frequently asked questions ### Is Hotel Boutique Casona de Santa Clara pet-friendly? ### How much does it cost to stay at Hotel Boutique Casona de Santa Clara? ### How much is parking at Hotel Boutique Casona de Santa Clara? ### What time is check-in at Hotel Boutique Casona de Santa Clara? ### What time is check-out at Hotel Boutique Casona de Santa Clara? ### Where is Hotel Boutique Casona de Santa Clara located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Boutique Casona de Santa Clara Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.0 Amenities ### 9.6 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 56 8 - Good 10 6 - Okay 3 4 - Poor 0 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Jose 31 Dec 2025 Liked: Cleanliness, property conditions & facilities Great service I enjoyed my stay! ##### Jose Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Francisco 8 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The hotel is centrally located on a busy street but the rooms are completely quiet. The staff was wonderful assisting with restaurant and tour recommendations. Guadalupe helped us book our bus pass to Mexico City. The rooms are very spacious, clean and renovated. The only thing we don’t care for are those fancy bath tubs because they’re challenging to get in and out. The water pressure was excellent as was the temperature. We had a meal there and the food was good. We would definitely stay there again. Awesome hotel and city. ![Restaurant ](https://a.travel-assets.com/ugc/hotel-reviews/a78e1a61-4499-4b1c-a2b6-d1ac1b930d6a-1765218032557.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Hallway ](https://a.travel-assets.com/ugc/hotel-reviews/7a26ff58-10b5-4b49-827a-dd55b2149c5e-1765218033697.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Front of the building ](https://a.travel-assets.com/ugc/hotel-reviews/c1f39636-7d89-4980-9706-490c6065e982-1765218034323.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Francisco Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Mario 23 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Wonderful place to stay. Great location. ##### Mario Stayed 2 nights in Jun 2024 ### 8/10 Good #### Shannon 16 Feb 2023 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Very quiet and close to sights ##### Shannon Stayed 5 nights in Feb 2023 ### 10/10 Excellent #### Victor 13 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent place, super clean and friendly staff ##### Victor Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Verified traveller 29 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort hotel is very clean and staff is very polite, also is a very quite hotel. I would stay here again. ##### Verified traveller Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Amanda 16 Apr 2024 Liked: Property conditions & facilities People are nice and rooms are lovely ##### Amanda Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Richard 12 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Relaxing setting nicely situated five minutes south of the Zocalo area ##### Richard Stayed 2 nights in Jan 2023 ### 10/10 Excellent #### Stephanie 15 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options. ##### Stephanie Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Cynthia 17 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean and renovated, walkable and central to the zocalo (central plaza). Many restaurants and walkable activities. The room was beautiful and bed was very comfortable. ##### Cynthia Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Cecilia 7 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing stay It was the best experience ever, the staff was great in all departments, was welcomed every time we left and came back too hotel. I highly recommend, you will not be disappointed ![](https://a.travel-assets.com/ugc/hotel-reviews/BCF9B40051C3BC19A97052307939D9DB47E6CE181657177895417.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/AEE38B26D778F83EE5C8A5EC925224901FA161AA1657177895145.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8F3F3E61DA7AC3E1BF6AB6CDA9AAD6D31BEB86E81657177893705.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/472986DA57C54336302F23A7B0E06E60FE4567361657177894175.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cecilia Stayed 4 nights in Jun 2022 ### 10/10 Excellent #### Jeff 9 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a beautiful property, friendly and accommodating staff, good sized rooms, great location with lots of history. The area is very safe and easy access to all the historical attractions. Book with confidence, you won’t be disappointed. We’ve been traveling parts of Mexico for 6 weeks, this was our favourite stay. ##### Jeff Stayed 6 nights in Aug 2022 ### 10/10 Excellent #### nayeli 9 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was fine ##### nayeli Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Norma Lilia 19 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities I love the suites. They are big, the bathroom is awesome. I will provide a whole size mirror in the bathroom as a suggestion but other than that everything amazing ##### Norma Lilia Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Walter 8 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great property and beautiful rooms. The staff is helpful and everyone is nice. The location is perfect and you're in the middle of everything. I'll be back for sure! Some areas of improvement: Replace the safes or provide clearer instructions. Use better quality toiletries. The body lotion is useless and mostly water. Replace the robes. They only fit children. Thanks for a great stay! ##### Walter Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Marie 9 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The worst part about this hotel? No elevator. It's not a big deal since the hotel is only two levels. However, if you have heavy bags like we did, there is help. The place is very nice, and the breakfast was delicious. My husband really enjoyed their "Cafe de la olla" which is essentially brewed coffee, as we enjoy it here in the states. The part he enjoyed was that they flavored it with cinnamon sticks. The rooms are big and well maintained. The bed is super comfy and the bathroom is well equipped, and it even comes with a bathtub, a rarity in Mexico hotels. I highly recommend their hot stone massages. We enjoyed a couples massage. It was very relaxing. This hotel is only a few block from the city square and several businesses. ##### Marie Stayed 4 nights in Dec 2024 ### 6/10 Okay #### James 29 May 2024 Liked: Cleanliness, staff & service, amenities Water in sink in bathroom did not work. TV did not work. We were in the cathedral room and the room was beautiful ##### James Stayed 4 nights in Mar 2024 ### 8/10 Good #### Eric 23 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Excellent spot, customer service was great! They let us check in early due to our early arrival. CLEAN AND CONFORTABLE ROOM. The only thing I disliked was a large beeping sound emitting from smoke detector in the center of the room. It would beep every 2 minutes…..besides that, the location is great and in the center of everything. Would recommend and contemplate staying here again if they fix the loud beeping ##### Eric Stayed 2 nights in Jul 2023 ### 6/10 Okay #### Erica 2 Jan 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, room comfort #### Staff indifferent. No water, no hot water. Would absolutely NOT stay here again. The room allocated to us was in the back of the building, did not have functioning windows, and a bathroom with an odd with a half glass wall. The room was muggy, smelled of moisture. The only solution offered was to run the AC which did nothing to remedy the issue. The bathroom offered zero privacy. I shared the room w my husband and you could hear everything that happened on the other side of that pane of frosted glass. We asked to be moved to another room as this was not what was reserved on Hotels. The receptionist promised to look into it and never bothered. The bathroom sink did not work, water barely sputtered out but I managed. The next morning the sink was back to normal, but after running the shower for 15+ minutes I could not get hot water to run. Went to call the front desk and the phone wasn’t working. Quick google search I called the front desk via my cellphone. Receptionist that answered told me they would look into the hot water issue. When I told them about the sputtering sink, she let me know that the hotel had run out of water but not to worry as it had been refilled that morning. Hot water was never restored and I never did get my shower. Upon check out I reiterated my issues and the girl checking us out laughed and shrugged. I honestly feel that we should be refunded. I reached out to the Hotels.com live chat and found the experience fruitless. Overall terrible. ![](https://a.travel-assets.com/ugc/hotel-reviews/CBF53E181A7A2F171DCADC8F4BB5257CDA6185761735855532272.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/23F0F0B9A1CC6FB29368A2B06FF5CDC51FE6CD721735855532651.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/449E07BAABAEADA68D0B1C8E7D09CF47ABB852841735855532884.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Erica Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Sergio 12 Dec 2025 Excelente habitación y personal! ##### Sergio Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Ramon 2 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo excelente excepto por la señal del wifi. Pero lo paso por todo lo demás. Recomendado ##### Ramon Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### gilberto samuel 25 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Si ##### gilberto samuel Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Luis Gerardo 15 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La propiedad es muy bonita y bien cuidada ##### Luis Gerardo Stayed 1 night in Aug 2025 ### 8/10 Good #### Leonardo 3 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Un desperdicio terrible de agua. Algún problema con el agua caliente y tarda 7 minutos en salir, desperdiciandose toda esa agua. ##### Leonardo Stayed 1 night in Aug 2025 ### 10/10 Excellent #### adriana 31 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es una propiedad en una casona antigua pero en el interior la habitación era muy moderna y cómoda ##### adriana Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Careys Manor & Senspa](https://www.expedia.co.uk/Brockenhurst-Hotels-Careys-Manor-Senspa.h1199411.Hotel-Information) > > [Hotels in Carlingford](https://www.expedia.co.uk/Carlingford-Hotels.d6125673.Travel-Guide-Hotels) > > [Hotels near Ornos Beach](https://www.expedia.co.uk/Ornos-Beach-Hotels.0-l6062355-0.Travel-Guide-Filter-Hotels) > > [Hotels near Lake Trasimeno](https://www.expedia.co.uk/Lake-Trasimeno-Hotels.0-l6055082-0.Travel-Guide-Filter-Hotels) > > [Hotels in Newport-On-Tay](https://www.expedia.co.uk/Newport-On-Tay-Hotels.d3000010380.Travel-Guide-Hotels) > > [Clarion Hotel Post, Gothenburg](https://www.expedia.co.uk/Gothenburg-Hotels-Clarion-Hotel-Post.h4633718.Hotel-Information) > > [HardRockHotels Hotels in Las Vegas](https://www.expedia.co.uk/Las-Vegas-Hotels-Hard-Rock-Hotels.0-0-d178276--bHardRockHotels.Travel-Guide-Filter-Hotels) > > [Royal Hotel](https://www.expedia.co.uk/Great-Yarmouth-Hotels-Royal-Hotel.h11899581.Hotel-Information) > > [Ingoldale Holiday Park](https://www.expedia.co.uk/Skegness-Hotels-Ingoldale-Holiday-Park.h32599712.Hotel-Information) > > [Hotels in Playa Blanca](https://www.expedia.co.uk/Playa-Blanca-Hotels.d553248635976948700.Travel-Guide-Hotels) ### Flights > [Flights from Hounslow (LHR) to Tetouan (TTU)](https://www.expedia.co.uk/lp/flights/lhr/ttu/london-to-tetuan) > > [Flights from Manchester (MAN) to Las Vegas (LAS)](https://www.expedia.co.uk/lp/flights/man/las/manchester-to-las-vegas) > > [Flights from Paisley (GLA) to Mahón (MAH)](https://www.expedia.co.uk/lp/flights/gla/mah/glasgow-to-mahon) > > [Flights from Gatwick (LGW) to Kathmandu (KTM)](https://www.expedia.co.uk/lp/flights/lgw/ktm/london-to-kathmandu) > > [Flights from Hounslow (LHR) to Vila Real (VRL)](https://www.expedia.co.uk/lp/flights/lhr/vrl/london-to-vila-real) > > [Flights from Nairobi (NBO) to Accra (ACC)](https://www.expedia.co.uk/lp/flights/nbo/acc/nairobi-to-accra) ### Cars ### Packages > [New South Wales Holidays](https://www.expedia.co.uk/New-South-Wales.d11165.Holidays-City-Breaks) > > [Looe Holidays](https://www.expedia.co.uk/Looe.d4386.Holidays-City-Breaks) > > [Imperial College London](https://www.expedia.co.uk/Imperial-College-London-London-City-Centre.d6079005.Attraction) ### General > [Visit Lancashire](https://www.expedia.co.uk/Lancashire.dx6046220) ---