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Reviews of The Ellery Hotel

4 out of 5
The Ellery Hotel
12-14 Johnson Street, Provincetown, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 163 out of 211 reviews" "
Rating 8 - Good. 26 out of 211 reviews" "
Rating 6 - Okay. 11 out of 211 reviews" "
Rating 4 - Poor. 7 out of 211 reviews" "
Rating 2 - Terrible. 4 out of 211 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ralph, East Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their state of the art key system didn't work, not even once in 3 days but their staff were great and very helpful. I didn't appreciate the way they charged my card immediately after I chose "Pay Expedia or Pay at the Hotel" I would have been nice to ask for a form of payment instead of deciding that the card on file is how I prefer to pay.
Stayed 2 nights in Mar 2024
Response from Amy on 19 Apr 2024
Hello Ralph, Thank you for your review! We are happy that you enjoyed your stay with us! We also appreciate you relaying your payment feedback, so we can address this. We hope to see you again the next time you

10/10 Excellent

Michael, Norwalk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Amy on 13 Mar 2024
Michael, Thank you for a great review! We are happy you enjoyed your stay with us, and hope to see you again the next time you are in town!

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amy on 7 Mar 2024
Hello Gregg! Thank you for your great review! We are happy you enjoyed your stay with us, and hope to see you again the next time you are in town!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
A very enjoyable stay. Helpful and friendly staff. Very nice and cheese and wine hour. Room was comfortable and well appointed.
Stayed 1 night in Nov 2023
Response from Courtney on 6 Nov 2023
Thank you for your feedback and we look forward to seeing you again!

8/10 Good

COURTNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Courtney on 6 Nov 2023
Thank you for your feedback and we have shared your feedback with our team.

10/10 Excellent

Carson

Liked: Cleanliness, staff & service, property conditions & facilities
Free wine and cheese in the lounge almost daily!!! Beautiful setting! Great fall decorations!
Stayed 3 nights in Oct 2023
Response from Denise - General Manager on 26 Oct 2023
Mr. Carson it was a pleasure meeting you last weekend! I'm glad you enjoyed the wine and cheese! Please return soon. I promise the beach will be right where you left it!

4/10 Poor

Madeleine

Travelled with partner
Misleading, read reviews, thought the would serve breakfast, also our room was much too small and shower as a large person was very old and small. We left!!☹️
Stayed 1 night in Oct 2023
Response from Denise - General Manager on 9 Oct 2023
Dear Madeleine thank you for the feedback. As a group it was decided to give vouchers coffee and lite breakfast edible as there are so many breakfast restaurants guests were looking to go local and experience the many different flavors

8/10 Good

Christophe

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Denise - General Manager on 4 Oct 2023
Christophe thank you rating us and taking time out of your busy schedule. Please return soon!

8/10 Good

Jonathan

Stayed 4 nights in Aug 2023
Response from Denise - General Manager on 4 Oct 2023
Jonathan thank you for taking the time to rate us! Please come back soon!

10/10 Excellent

patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor areas were amazing and private.
Stayed 3 nights in Aug 2023
Response from Denise - General Manager on 11 Sept 2023
Glad you enjoyed all!

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staff very helpful.
Stayed 3 nights in Aug 2023
Response from Denise - General Manager on 11 Sept 2023
The you for the great review! We hop to see you return soon!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay!
Stayed 1 night in Aug 2023
Response from Denise - General Manager on 11 Sept 2023
Thank you for the great score - please return soon!

6/10 Okay

Kim

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The reviews I read were for a different owner. NO BREAKFAST at all. We arrived and could not get in. There is an app for the doors but no one to explain the buildings or where your room is. I paid $30 more for an upgrade and had the same room as other people we traveled with. There was finally someone around the next morning, very weird experience. Clean room, nice areas to hang out but it’s a very expensive airbnb, without the concerned owners and not a hotel. Becoming rundown too
Response from Denise - General Manager on 9 Aug 2023
Thank you for the great feedback on the key experience.We are looking at some renovations in the future, so we hope you will return to see the ugrades

2/10 Terrible

Verified traveller

Disliked: Staff & service
Never again
First of all, when I booked this "hotel" it was listed as The Cambria. My card was charged when I booked it although the reservation was a "reserve now, pay later" reservation. I called the line multiple times only to be told it was the off season and no one would be there until AFTER the cancellation date listed on my reservation. I attempted to cancel with my bank and was told I had to talk to the hotel first, which never happened. This "hotel" is not your traditional hotel. It's a Bed and Breakfast WITHOUT the breakfast. It should honestly be called an Inn. The app they have you use to gain access to your room is very temperamental and isn't very user friendly. The room itself is small and cramped for two people. It does not have a microwave, refrigerator, or an iron. The air conditioning was loud when it would start and when it would stop causing me to wake up multiple times throughout the night. When you check in they provide a link to your amenities, etc. Well one of the "amenities" was a credit of $6 per person at the café up the street for each day you were there. We decided to use it one morning and were greeted with confused looks from the cashier. We spoke to the manager and he said the discount was not valid and he had no knowledge of any discount for The Ellery customers. I would not recommend this "hotel". The only thing going for it is the short walk to the main street. I will be following up with my credit card company to contest the charges.
Stayed 3 nights in Jul 2023
Response from Guest Services on 9 Aug 2023
We appreciate the feedback and will use this review as a coaching opportunity for the staff and management.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was fantastic. Starting with the accommodating staff. Our newly renovated room was spacious, clean and bright. The grounds were tranquil with many places to relax.
Stayed 3 nights in Jul 2023
Response from Denise - General Manager on 9 Aug 2023
Hello Ryan and thank very much for your kind words. Please return soon!

4/10 Poor

Brian

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed here in Sep 2022 and last weekend in July 2023. A Tale of Two Cities. I would NOT stay here again. 10 months ago - room was fine, nice guy to help with check in, smooth, answered questions, great breakfast served by really nice people. NOW - NO HUMAN on site, intentionally. Remote door-opening tech did not work. 4 as in FOUR parties milling around the building trying to figure it out. Nobody answered phone for multiple calls. Then on 3rd/4th try, some poor soul who said it was her first week did indeed help (she was very apologetic and sincere) and managed to resend the electronic keys and got it to finally work. I HELPED the other guests...not kidding. The breakfast you ask? well it's is now a whopping $4 coffee coupon at Joe's about 10 blocks away. That's it. The room - fine as before. Provincetown is an awesome place, but holy moly has this place gone downhill for what you pay ($900 for two nights weekdays). I don't know what these owners are thinking, but whatever cost savings they achieved will for sure stop this regular visitor from returning. Such a shame. Totally avoidable.
Response from Denise - General Manager on 9 Aug 2023
Brian thank you for the great feedback my apologies about the glitch in the key system. I will be sure to use your feedback for coaching and training

4/10 Poor

Nicole

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I had a very disappointing experience with the service at the hotel and my room was not clean- dirt and old lettuce behind sofa bed. Hard to communicate with staff via text. Website for emergencies did not work. No one answered text messages when I needed assistance. I paid a lot for the one night stay and was very disappointed.
Stayed 1 night in Jul 2023
Response from Denise - General Manager on 9 Aug 2023
Nicole my apologies for your experience please know we will be using your feedback as a training tool

6/10 Okay

Rowland P

Stayed 1 night in Jul 2023
Response from Denise - General Manager on 9 Aug 2023
Rowland thank you for the review please return soon!

8/10 Good

Jeffrey

Stayed 4 nights in Jul 2023
Response from Denise - General Manager on 9 Aug 2023
Jeffery thank you for taking the time out of your busy day to review us it is much appreciated.

6/10 Okay

Paul

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
Nice place. Great location. Misleading communication. No details of limitations until after the trip is booked. Limited or no on site staff. Poorly managed and uses technology to make their life easier not to make a stay better for guests.
Stayed 2 nights in Jun 2023

2/10 Terrible

Alexandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge overpriced disappointment
We Used to stay here all the time when it was the carpe diem bed and breakfast. Thai time was a huge disappointment Ants all over the room. My mother woke up at 3 am with bugs in the sheets. Didn't get any sleep. Only supplied enough coffee and coffee cups for one night. Air conditioner on the Fritz but after googling it we found a video and figured it out . No info in the room at the hotel at all about the hotel. No idea there was a wine and cheese happy hour which we happened to luckily come across but also nothing special in comparison to how nice it used to be. Also no where to put your glass and trash after in the common room. I can over look some things but for $1250 a weekend completely unacceptable. When i called the emergency number and texted pics of bugs this morning the only response was " we have a lot of coffee you should have asked" no real apology and this KAREN offered a discount for next time i come back to this nightmare . I called and got a similar response from this rude woman. I told her she should care about her business and do something NOW but clearly these type of people who run businesses like this don't care if you return. There will just be some other sucker who's willing to pay top dollar for this great location. I'm literally leaving with bugs walking in my bags and the owner thinks it's fine.
Stayed 2 nights in Jun 2023
Response from Guest Services - The Ellery on 19 Jun 2023
Dear Alexandra thank you for your response and we will investigate the situation.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The place was beautiful and the location convenient. The only flaw was that on arrival, I couldn't get in the front door using the OpenKey app, and texting the various phone numbers I'd been previously contacted from didn't help-- I had to call the number posted on the door. Probably that should have been obvious, but all previous communication was by text, I figured text was the way to go! Anyway, lovely stay otherwise. I was bummed the spa wasn't open after 8pm, but okay. Totally cute little place, would stay there again.
Stayed 1 night in Jun 2023
Response from Denise - General Manager on 13 Jun 2023
Hello and thank you for the great feedback. We are currently checking into why the Open Key did not work upon your entry. Please return soon!

4/10 Poor

rita

Travelled with partner
Disliked: Staff & service, property conditions & facilities
One staff member on-site, could not tell us where to find parking. Smoke detector in next guest room went off at 5:45am our last morning. Continued to go off for almost an hour. No staff onsite until after the police arrived. Called and texted hotel and only got voicemail. Never received a return call and text. Room was very small. Cable box was resting on top of the one garbage can in room. Extension cords and power strip was out in front of the tv armoire. Shutters would not stay closed or open. Hotel site said two breakfast vouchers would be provided for $6 each. Vouchers were for $4 each and were for a coffee shop about 15 minute walk away rather than one of the two coffee shops right down the street.
Stayed 2 nights in May 2023
Response from Denise - General Manager on 13 Jun 2023
Thank you for the great feedback. It is so very valuable to get feedback as what you have sent. It allows us to really correct deficiencies. Please reach out to me directly if you are planning to return.

6/10 Okay

Liza

So sadly disappointed
I searched high and low for a place to spend New Year’s Eve that specifically had a hot tub for a quiet, romantic, relaxing getaway weekend. I hadn’t been to the Carpe Diem in about 10 yrs but remembered it quite fondly, and loved using the spa and the hot tub. We went to find the hot tub not only in sad shape, but also not working at all. 😩 I know there has been a serious staffing problem everywhere and that it has been really hard on Provincetown so we were fine with no room straightening however, the fact that there was no coffee either morning was seriously upsetting. Additionally, I read many reviews about the fabulous breakfast. Apparently that no longer exists but instead a six dollar coupon to a local deli, where one could not even buy a coffee and muffin for that price was just not what we looked forward to or expected having been previous guests.
Stayed 2 nights in Dec 2022

8/10 Good

Madeleine

Stayed 1 night in Dec 2022
Response from Carpe Diem Guesthouse Management on 22 Dec 2022
Hi Madeleine,Thank you for giving us an 8 out of 10 rating! We are glad you enjoyed your stay and hope you stay with us again should your travels bring you back to the Ptown area!

4/10 Poor

Robert, Chicago

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overpriced. Outdated. Breakfast below par. No daily room cleaning. Not worth it
Stayed 2 nights in Oct 2022
Response from The Carpe Diem Guesthouse Team on 25 Oct 2022
Hello Robert,Thank you for taking the time to provide us with your feedback.It saddens me to hear that we did not meet your expectations during your stay. We take all guest feedback as a training opportunity. As we do offer daily housekeeping services, I am unsure why we fell short. Rest assured, I will review your feedback with our team so we can improve our services.Thank you for staying with us and we do hope you stay with us again in the future should your travels bring you back to the Provincetown area.

8/10 Good

John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Love this place and all it has to offer. My room had wet carpet, door knob to bathroom came off, lots of stains on rugs in hallway. Staff is great and LOVE the Spa. They should have list of masseuses on call to come there if their guy is booked
Stayed 1 night in Sep 2022
Response from JG on 21 Sept 2022
Thank you for your feedback, we will consider the thing mentioned and try to improve our services. Looking forward you to visit us again!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent higher end B&B with comfortable, well-appointed rooms, personal and friendly service, and with an excellent location fairly close to downtown but just one block off Commercial so a little quieter. We had a very nice stay and would highly recommend it.
Stayed 1 night in Sep 2022
Response from JG on 21 Sept 2022
Thank you so much for your feedback, looking forward you to visit us again.

10/10 Excellent

Angelica, Springfield

Liked: Cleanliness, staff & service, amenities
The entire experience was excellent
Stayed 1 night in Jul 2022
Response from JG on 6 Aug 2022
Thank you very much!

10/10 Excellent

Nick

Stayed 1 night in Jul 2022

6/10 Okay

joseph

Liked: Cleanliness
Disliked: Staff & service
The property was centrally located. The room was fairly clean though I did find a fair amount of hair in the bathroom in the shower and around the sink. I could easily hear walking and creaking of the floor in the room above mine. On the day of checkout I was in the room at 11 (it was 11:04) zipping up my bag about to walk out of the room when there was a loud bang on the door—the front desk clerk wanted to know when I was leaving. That didn’t need to happen.
Stayed 1 night in Jul 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Brett

Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful place to stay after completing the Pan Mass Challenge! My partner and I were able to enjoy the hot tub and I took a soothing bath in the large bath to melt away the pain. The Inn is within walking distance to many restaurants and shops as well as the beach, and free parking and a bike rack make the stay less stressful. The bed and linens were very comfortable and the room temperature was just right. There are lots of places to lounge in the garden area and a serene atmosphere to relax and rejuvenate. Breakfast in the morning was great—they offer a few egg selections, coffee, tea, juices, cake, and pastries as well as fruit and granola and there are seating options in and outdoors. I had a massage on site and the staff were quite generous allowing us to stay a little longer so we could gather our things to check out afterwords. My only suggestion is a few more racks or hooks in the bathroom so that all the towels and robes have places to dry!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and incredibly relaxing. The perfect place to spend a weekend.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class rooms, great staff and service, friendly atmosphere, breakfast and cocktails and spa onsite.
Stayed 5 nights in Jul 2021
Response from Stephen on 20 Jul 2021
Thanks for the review, we hope to see you again another time

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, room comfort
What a gem!! I take credit among my group of friends for finding Carpe Diem. I’ve traveled the world, in many luxury hotels, country cottages, etc (so I have perspective) —and I’m a snobby NY’er…. this is such a special place to stay. The location is perfect, the rooms are clean and fresh (the bed and pillows are so comfortable), the staff is friendly (present when you need them, and also perfectly in the background.) This is the most charming B&B in Ptown…. booking my spot for next year
Stayed 4 nights in Jul 2021
Response from Stephen on 20 Jul 2021
Many thanks for the great review! See you next year. The team at Carpe Diem

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, great staff and facilities. Would definitely recommend and stay again.
Stayed 5 nights in Jul 2021
Response from Stephen on 20 Jul 2021
Thanks for the review.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021
Response from Stephen on 11 Jul 2021
Thanks for the 5 stars we appreciate the review. Stephen, Paul and everyone at Carpe Diem

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great. Location is great, with direct access to Commercial St. Property is a bit outdated though, and the bathroom facilities in the rooms are extremely small and affect functionality.
Stayed 3 nights in Jun 2021
Response from Paul on 15 Jun 2021
Thank you for your review. I just need to point out you reserved one of our very smallest and cheapest rooms. These are in the historic building, and homes built 150 years ago were not generous with this space. We have 18 rooms across a variety of price points and room sizes, and would have been happy to discuss your requirements ahead of time rather than receive a less than perfect review. As to dated, all of our rooms have been painted/updated/given new furniture over the past five years, with some furniture exceptions. Just yesterday we received delivery of two new armchairs for a room. We are happy to be able to offer our guests low cost rooms by Provincetown standards as options, but we range from high luxury to standard and, in short, the more luxurious an accommodation you desire the more it will cost.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zen like garden in the back, very peaceful and relaxing. The breakfast was outstanding
Stayed 1 night in Apr 2021
Response from Stephen on 28 Apr 2021
Thank you for your review! We do love our gardens and hope you enjoyed them. And Sophie's breakfasts get rave reviews.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here and I will be back for sure! Staff is extremely friendly and helpful. The place is super cute and perfectly located.
Stayed 2 nights in Apr 2021
Response from Stephen on 28 Apr 2021
Thank you for your review. We do hope you enjoyed your stay. The inn is centrally located so everything is within reach, but our courtyards give a quiet respite from that when desired. We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
The hotel was beautiful and clean!
Stayed 2 nights in Oct 2020
Response from CD on 12 Oct 2020
Thank you for the review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from CD on 12 Oct 2020
Thank you

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from CD on 23 Sept 2020
Thanks or the 5 out of 5.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from CD on 16 Sept 2020
Thanks for the 10 out of 10 Laura. We hope to see you another time soon. Best Carpe Diem Guesthouse

10/10 Excellent

JimC, Woodbridge CT

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly clean and well appointed rooms. Courteous knowledgeable and friendly staff. One block off of commercial Street in the heart of Provincetown. highly recommended we will stay there again
Stayed 4 nights in Aug 2020
Response from CD on 1 Sept 2020
Thank you so much for your kind review! We are glad you had a good experience, and look forward to welcoming you back.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene stay
Although Carpe Diem was sold out, never would have known it! so many private areas to relax in the courtyard. Front desk staff were friendly and welcoming! Breakfast was great and handled well through covid guidelines. Spa extras were not available but both massages were wonderful! I would love to go back!
Stayed 2 nights in Aug 2020
Response from CD on 31 Aug 2020
Thanks for the review Sara. We can not wait to have you back here at Carpe Diem Guesthouse.