Progreso Holidays from £796

We arrived on a family reunion on 7/13. Checkin went extremely well. The young man who assisted us with our bags to our room was very pleasant and helpful. We couldn't sleep due to the noise every night. One evening the power went out and the generator was so loud and vibrating that you couldn't even think. Several nights the balcony door would not close we asked for a key to assure that our door would stay closed we were told no due to safety issues. We would come back to our room to find that the door had popped open again. It would then take hours for the room to cool back down because the temperature was in the high 80's to 90. We checked out on 7/20 the women who checked us out was very rude she acted as if we brothering her, poor customer service big difference from the young lady who checked us in. My family and I come every year, this year we made it into a family reunion. This property would not be my first, second or even third choice to stay at again.

Muy conveniente y agradable, excelente desayuno e instalaciones, excelente ubicación y personal de primera

Breakfast was excellent! Staff very attentive. Some minor issues with the in-room safe. Clean but somewhat dated hotel decor. Overall, I would recommend.

The hotel is a great location for a getaway from the busy city centre. Feels like you’re in an old quarters setting but with all the modern amenities and comfort.

The grounds and atmosphere were lovely. We had several issues with the room not being well equipped, i.e. the telephone did not work, light bulbs were out, requested face towels several times. The front desk attendants failed to let us know that our lost luggage had arrived at 11:00 am the day after we arrived. We found out at 4:00 pm after we inquired. I was told that they tried to call us, however the phones did not work in the room along with the radio and alarm. They could have simply knocked on the door. We were in the same clothes for two days.