Fireplace

Reviews of Sawmill Azores

3 out of 5
Sawmill Azores
Quinta da Serraria Caminho Novo, Praia da Vitoria

Reviews

9.2

Wonderful

Rating 10 - Excellent. 7 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 0 out of 9 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner is extremely friendly and helpful. Really great stay.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live the location. Seem sunnier in that part of the island. Clean rooms. Our host, Sergio is very nice and informative. Ate out the whole time we're there so didn't get to use the kitchen. There's a dog in the property that is adorable and very friendly. We're really enjoy our stay in Sawmill and will definitely be back
Stayed 3 nights in May 2019

10/10 Excellent

João

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sawmill Azores
Nos Açores o clima é muito instável por isso devemos adaptar-nos as suas condições tivemos nevoeiro serrado num dia e noutro tempo de praia. A estadia foi excelente, o hostel tem excelentes condições e numa próxima visita não excitarei em escolher novamente! Fica bem localizado muito perto do aeroporto.
Stayed 2 nights in May 2019

4/10 Poor

Ovidiu, Pennsylvania

Disliked: Staff & service, property conditions & facilities
no staff, no one to check us in, no instructions left. Very remote, the closest restaurant is 40 minutes away. Staff (never met anyone while on premises) occasionally responds to emails after a few days. 2 derelict buildings on the premises. Wifi not working
Stayed 3 nights in Jul 2018
Response from Sérgio on 17 Sept 2018
According to your review, we did not exceed your expectations, for which we deeply apologize. We will pay close attention to your comments, to improve our services. But in fact we had to refuse the proposal that you made to Expedia to offer you the 3 nights of your stay. The conditions we offer you are exactly the same as the ones we offer to other guests, who almost all love to stay in Sawmill Azores, where they are treated with total respect and family relationship. We are specialized in welcoming natural lovers, flexible people with positive energy, open minded and responsible, who find in the dialog solutions for the aspects to improve, where normally our team is fast to find the best solutions for the comfort and the facilities of our guests - usually after staying at the Sawmill Azores become our new friends. Terceira Island has excellent 4 and 5 star hotels prepared to accommodate non-tolerant people and with your degree of exegence. It's a bit more expensive.

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A big + on Terceira
Just amazing. I visited 5 Islands in few weeks. Stayed in mamy acomodations. Sawmill was far the best. Will book again for Febuary 2019 Hope I'm not too late. And they'll have a room for me?
Stayed 3 nights in May 2018
Response from Sérgio on 10 Jun 2018
Thank you for taking the time to post such a fantastic review regarding your recent stay at Sawmill Azores and share it with other travelers. We were delighted to learn you had a very enjoyable time with us! See you next year!

8/10 Good

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Only drawback was locating the accommodation. Only a road name was given - no number. There is no name plate on the premises. The old sawmill fronts onto the street with the accommodation behind. The owner was very welcoming, the room was very good value for money and there was off street parking. The location was very good for touring he island and for the airport.
Stayed 1 night in Apr 2018
Response from Nascimento on 2 May 2018
Thank you for your constructive and detailed feedback on your recent stay with us. We were delighted to read that you enjoyed your stay with us and loved the room and the location of the property. Needless to say it is very disappointing that the difficult to find the accommodation because not find the number or the name. We will try to resolve the necessary corrective action.

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On recommande
Très bon séjour à Samwill Azores. Hôte très sympathique et accueillant Il y a tous les ustensiles possibles dans la cuisine qui a été bien pensée Juste un peu d’humidité dans les chambres mais comme souvent aux Acores Les environs sont superbes.
Stayed 3 nights in Apr 2019
Response from Sérgio on 30 Apr 2019
Muito Obrigado Juliette! :)

10/10 Excellent

i

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect place to stay
wonderfull place, relaxed, and freedom. Nice big kitchen that you can use. Still in development but already looks great. Laybacked and the host sergio is really nice and willing to help you out. We really enjoyed it here. And dont forget Ramon the dog.....he is fantastic
Stayed 4 nights in Sep 2018
Response from Sérgio on 14 Oct 2018
Thank you so much for taking the time to post such a fantastic review regarding your recent stay at Sawmill Azores and share it with other travelers. We were delighted to learn you had a very enjoyable time with us! Thank you for your very kind comments regarding our place and our privileged location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Absolutely perfect. And nice friends dog :)
Response from Nascimento on 2 May 2018
We are delighted to read that you had an excellent stay and enjoyed your visit at our accommodation and loved Ramon - friendly hiking dog. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.