Ratings based on 456 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Apr-2018
Spacious rooms and very fried friendly staff. Good for stay with infants and kids.
Comment from Hotel Management
10-Apr-2018 by Sarka Traubova, Hotel Management
Dear valued guest, thank you for choosing hotel Suite Home during your trip to Prague and sharing your experience with other travellers. We are delighted to read you enjoyed our spacious rooms and friendly staff. We are hoping to welcome you back in the nearest future. Kind regards, Sarka Traubova, Guest Relations Manager/Front office
5 out of 5
Recommended
for Families
by A verified traveller

In the centre

Posted 02-Apr-2018
Pros: Staff, Cleanliness
Cons: Nothing specific.
Nice Hotel; with Good amenities, and is right in the center with walk-able distance to major attractions . Bus and Tram stops are close by which is a plus. The staff was very helpful and courteous. Overall a satisfying experience.
Comment from Hotel Management
05-Apr-2018 by Sarka Traubova, Hotel Management
Dear valued guest, thank you for choosing hotel Suite Home during your recent trip to Prague and sharing your experience with other travellers. We are happy you enjoyed hotel with its amenities and central location. It is a great pleasure to read you found hotel staff helpful and courteous. We are hoping to welcome you back in the nearest future. Kind regards, Sarka Traubova, Guest Relations Manager/Front office
4 out of 5
by Kestutis

Unfriendly for drivers

Posted 06-Jan-2018 on Hotels
Very high ambitions. Overpriced. No place for temporal parking.
Comment from Hotel Management
13-Jan-2018 by Sebastian Armentano / Reception Supervisor, Hotel Management
Dear Mr. Kestutis, Thank you for taking the time and writing this feedback. I am sorry to hear that you were not satisfied with the parking. Unfortunately, as our hotel is in the historical centre of Prague, we cannot build an underground parking even if we had the possibility to do so. Because of this, regulations for incoming traffic in the form of parking zones had to take place. Therefore we offer a nearby underground secured parking which has a lower price than many other garages in the centre of Prague. We hope to welcome you soon back in our hotel. Regards, Sebastian Armentano Reception Supervisor
4 out of 5
by Alyson

Clean, comfortable hotel in a good location

Posted 16-Dec-2017 on Hotels
The hotel is on a main road which is busy and noisy so we moved to a room overlooking a side street after one sleepless night. This was much quieter. The whole place was clean and warm with very comfortable king size beds, adequate bathroom and functional kitchen. Breakfast offered a range of options including a variety of cooked eggs with bacon - no omelette, however. It is within walking distance of all the major attractions and there are some nice (cheap) local bars to have a drink in on the way back from a meal out. Staff were accommodating, smiley and with good English providing different pillows on request, booking taxi, etc. Our second room was an upgrade but charged at only €5 a night extra - well worth it for the additional space and better sleep. I would recommend this hotel to others but only if a side street facing room was available and guaranteed.
Comment from Hotel Management
19-Dec-2017
Dear Alyson, thank you for choosing hotel Suite Home during your recent trip to Prague and sharing your experience with us. We are delighted to read you enjoyed the upgrade to bigger and more quiet room for a very special price. We are happy you enjoyed our pillow menu, friendly staff and our concierge service. We regret to read you did not get your omelette. We offer only scrambled eggs and boiled eggs for breakfast. We still hope you had a nice holidays in Prague and we are hoping to welcome you back in the nearest future. We wish you a very merry Christmas and happy New Year. Kind regards, Sarka Traubova, Guest Relations Manager/Front office
5 out of 5
by Roderick

home suite Prague

Posted 09-Dec-2017 on Hotels
Upgraded to the deluxe suite and it was massive with a large bedroom, lounge, kitchen and bathroom, on fifth floor and had a great view of the Petrin tower, Cathedral and castle.very comfortable
Comment from Hotel Management
13-Dec-2017
Dear Roderick, thank you for choosing hotel Suite Home and sharing your generous review with other travellers. We are delighted to read you enjoyed your deluxe suite with its wonderful view. We are hoping to welcome you back in the nearest future. Kind regards, Sarka Traubova, Guest Relations Manager/Front office
4 out of 5
by A verified traveller

Posted 14-Oct-2017 on Hotels
Comment from Hotel Management
20-Oct-2017
Dear value guest, thank you for choosing hotel Suite Home and sharing your experience with us. Kind regards, Sarka Traubova, Guest Relations Manager
2 out of 5
by A verified traveller

Run down and not very clean

Posted 07-Sep-2017
The hotel's location is great. It's situated in a very beautiful old building (if I had to guess built around 1910 or so). But unless you get their more expensive rooms, everything seems old, dirty and run down. I was disappointed.
Comment from Hotel Management
11-Sep-2017 by Martina Lazarova, GM, Hotel Management
Dear valued guest, thank you very much for your feedback. We are happy that you like hotel location just few steps from Wenceslas square. Our hotel was build 1892. Today's appearance hotel gained due to a sensitive reconstruction and architectural design. Now 20 out of our 28 rooms are after the reconstruction made 2017 and the rest should be done till the end of this year. I fully agree with you it was necessary . We hope you can give us second chance and we will be happy to welcome you back one day. Best Regards,
1 out of 5
by A verified traveller

A risky & night mare stay at the hotel

Posted 07-Sep-2017 on Hotels
My booking number was 8057756789260.I had a horrible stay at the hotel. The hotel was antique type in a very old fashioned building.Though we are not very about this all we were managing stay. The real shock came at next day morning when I had a fall from the chair in breakfast room just when I was about to seat. Afterward I saw the nut bolt which fixed the leg of the chair with seat had given up. I had a shock due to the fall and found my back is paining. This shows how inferior quality furniture they use keeping safety of the guest at stake. I was lucky that I didn't get a hit on my head. I have the report of the incident given by the hotel. Further they tried to console me by saying they will give me one night charge free. But to my utter surprise they charged more per night then the rate was promised during booking 97.49 per night but the hotel changed me 140 euro per night including taxes.They said this was the rate for 2 nights as per booking but to console me they had changed me for 1 night. Therefore I request your comment & further suitable action on this.I had attached the photo of accident report with this on your option of uploading photo of stay for your reference
Comment from Hotel Management
09-Sep-2017 by Sarka, Hotel Management
Dear Mr. Mitra, Greetings to India and once again thank you for your feedback. I am sorry to read your stay was not up to your expectation. As I told you already we would like to apologise that you fall from the chair in our breakfast room. The reconstruction of the entire breakfast room was done January 2017 and the chairs are brand new and made upon our special request by Czech company with long tradition. We always prefer to support local companies and we also take products mostly from local farmers. My colleagues in the breakfast offered to you immediately to call the ambulance which you refused. You also refused to visit hospital in the evening when the doctor proposed that you should go to x-ray. As per your health&safety procedure we filled the accident report. We offered you 1st night free as a compensation for this accident which you kindly accepted. It is our fault and we should check the chair better. You also speak with Expedia customer care line to explain you that the rate for the rest of the nights is correct. There cant be made further discount from already discounted rate. I really wish you have better experience from Prague and you will come back to our beautiful city. Best Regards, Martina Lazarova, GM
3 out of 5
by A verified traveller

Ok hotel clean, room was creepy.

Posted 02-Sep-2017
Clean rooms, good location. Room felt a bit creepy. Wasn't comfortable. I left my necklace in the room on the dresser and called after we checked out, but housekeeping said they didn't find it. Disappointed. Also beware of high car service fees. Don't believe what reception tells you about car prices.
Comment from Hotel Management
09-Sep-2017 by Martina Lazarova, GM, Hotel Management
Dear Valued guest, thank you for your feedback and positive comment about the location and cleanliness. The rest of our rooms should be refurbished till the end of the year. Can you please share with me your room number and name, we have the housekeepers working with us long time and lost&found procedure is followed but I would like to follow up. Regarding our car services these are definatelly more expensive than Uber and other sharing taxi services. We have no problem to assist you arranging these services also. Best Regards
5 out of 5
by Wilma M

very goog hotel for a family

Posted 21-Aug-2017 on Hotels
Very good to stay with a family. The breakfast was excellent and the atention service much better. The people that work in the front desk are fantastic.
Comment from Hotel Management
27-Aug-2017 by Sarka, Hotel Management
Dear Mrs. Wilma M, Thank you for taking the time and writing kind words about our hotel. I am glad to hear that you liked the attitude of our Customer-care trained staff. We are always trying our best to satisfy our guest as much as we can. Our hotel is primarily oriented on families and ti pleases us to see that families enjoy staying with us. We hope to see you back in our hotel again soon. Sincerely, Sebastian Armentano Reception Supervisor