Ratings based on 447 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller

Posted 14-Oct-2017 on Hotels
Comment from Hotel Management
20-Oct-2017
Dear value guest, thank you for choosing hotel Suite Home and sharing your experience with us. Kind regards, Sarka Traubova, Guest Relations Manager
2 out of 5
by A verified traveller

Run down and not very clean

Posted 07-Sep-2017
The hotel's location is great. It's situated in a very beautiful old building (if I had to guess built around 1910 or so). But unless you get their more expensive rooms, everything seems old, dirty and run down. I was disappointed.
Comment from Hotel Management
11-Sep-2017 by Martina Lazarova, GM, Hotel Management
Dear valued guest, thank you very much for your feedback. We are happy that you like hotel location just few steps from Wenceslas square. Our hotel was build 1892. Today's appearance hotel gained due to a sensitive reconstruction and architectural design. Now 20 out of our 28 rooms are after the reconstruction made 2017 and the rest should be done till the end of this year. I fully agree with you it was necessary . We hope you can give us second chance and we will be happy to welcome you back one day. Best Regards,
1 out of 5
by A verified traveller

A risky & night mare stay at the hotel

Posted 07-Sep-2017 on Hotels
My booking number was 8057756789260.I had a horrible stay at the hotel. The hotel was antique type in a very old fashioned building.Though we are not very about this all we were managing stay. The real shock came at next day morning when I had a fall from the chair in breakfast room just when I was about to seat. Afterward I saw the nut bolt which fixed the leg of the chair with seat had given up. I had a shock due to the fall and found my back is paining. This shows how inferior quality furniture they use keeping safety of the guest at stake. I was lucky that I didn't get a hit on my head. I have the report of the incident given by the hotel. Further they tried to console me by saying they will give me one night charge free. But to my utter surprise they charged more per night then the rate was promised during booking 97.49 per night but the hotel changed me 140 euro per night including taxes.They said this was the rate for 2 nights as per booking but to console me they had changed me for 1 night. Therefore I request your comment & further suitable action on this.I had attached the photo of accident report with this on your option of uploading photo of stay for your reference
Comment from Hotel Management
09-Sep-2017 by Sarka, Hotel Management
Dear Mr. Mitra, Greetings to India and once again thank you for your feedback. I am sorry to read your stay was not up to your expectation. As I told you already we would like to apologise that you fall from the chair in our breakfast room. The reconstruction of the entire breakfast room was done January 2017 and the chairs are brand new and made upon our special request by Czech company with long tradition. We always prefer to support local companies and we also take products mostly from local farmers. My colleagues in the breakfast offered to you immediately to call the ambulance which you refused. You also refused to visit hospital in the evening when the doctor proposed that you should go to x-ray. As per your health&safety procedure we filled the accident report. We offered you 1st night free as a compensation for this accident which you kindly accepted. It is our fault and we should check the chair better. You also speak with Expedia customer care line to explain you that the rate for the rest of the nights is correct. There cant be made further discount from already discounted rate. I really wish you have better experience from Prague and you will come back to our beautiful city. Best Regards, Martina Lazarova, GM
3 out of 5
by A verified traveller

Ok hotel clean, room was creepy.

Posted 02-Sep-2017
Clean rooms, good location. Room felt a bit creepy. Wasn't comfortable. I left my necklace in the room on the dresser and called after we checked out, but housekeeping said they didn't find it. Disappointed. Also beware of high car service fees. Don't believe what reception tells you about car prices.
Comment from Hotel Management
09-Sep-2017 by Martina Lazarova, GM, Hotel Management
Dear Valued guest, thank you for your feedback and positive comment about the location and cleanliness. The rest of our rooms should be refurbished till the end of the year. Can you please share with me your room number and name, we have the housekeepers working with us long time and lost&found procedure is followed but I would like to follow up. Regarding our car services these are definatelly more expensive than Uber and other sharing taxi services. We have no problem to assist you arranging these services also. Best Regards
5 out of 5
by Wilma M

very goog hotel for a family

Posted 21-Aug-2017 on Hotels
Very good to stay with a family. The breakfast was excellent and the atention service much better. The people that work in the front desk are fantastic.
Comment from Hotel Management
27-Aug-2017 by Sarka, Hotel Management
Dear Mrs. Wilma M, Thank you for taking the time and writing kind words about our hotel. I am glad to hear that you liked the attitude of our Customer-care trained staff. We are always trying our best to satisfy our guest as much as we can. Our hotel is primarily oriented on families and ti pleases us to see that families enjoy staying with us. We hope to see you back in our hotel again soon. Sincerely, Sebastian Armentano Reception Supervisor
3 out of 5
by Emmanuel

OK - but not great.

Posted 14-Aug-2017 on Hotels
Very noisy -- very loud airco - old accommodations - but spacious and great breakfast.
Comment from Hotel Management
31-Aug-2017 by Sarka, Hotel Management
Dear Mr. Emanuel, First of all let me thank you for taking the time and reaching to us regarding this issue by writing this review. I would like to inform you that we will be reconstructing the windows during this fall improving the noise isolation from the street. Furthermore, we will be reconstructing and reinforcing the AC system and therefore it will not be as noisy as it used to be. I strongly believe that your next visit of our hotel will be much better. Kind regards, Sebastian Armentano Reception Supervisor
5 out of 5
by Pamela

Great place to stay

Posted 01-Aug-2017 on Hotels
We had a large suite with three bedrooms and a rooftop patio. It had lots and lots of space. Staff were friendly, helpful and courteous. Best breakfast we have had in Europe!
Comment from Hotel Management
31-Aug-2017 by Sarka, Hotel Management
Dear Pamela, Let me start by thanking you for taking the time and writing this review on our hotel. We are flattered by your compliment on our breakfasts. It makes us very satisfied to see that our work pays off by giving such an amazing experience. Our Suites are made mostly for families. That is why we designed them spacious so that they give a homelike feeling. We all hope to see you soon in our hotel. Best wishes, Sebastian Armentano Reception Supervisor
5 out of 5
by Aparna

Amazing hotel good value for money.

Posted 30-Jul-2017 on Hotels
We stayed in this hotel from 24th July till 29th July. The room which we booked were Superior Suite with free breakfast. The hotel is 30 mins away from the Praha airport. We reached very late due to our flight delayed. The staff were very warm & friendly.The room is very secure they gave us two cards one for me and another for my husband. Use the card to enter the room. On entering the room once you close the door you can lock the door securely by pressing the button which locks the door. We tested this by accident one day when my husband had gone down and we had locked the door and he was trying to enter the room with his card. But he couldn't. This is how we came to know that doors are very secure. The room are very spacious and beds were made daily. The rooms were cleaned daily as well. Bathrooms and toilet were cleaned and kept in good condition. For the first time we thought this hotel is very good and has maintained its standards. The room had kitchen which included sink and dish washer and dishwasher tablet or cleaning liquid to clean any pots or pans used although we didn't use anything. Breakfast is served from 07:30 - 10:30. We usually use to go down around half 9. The cooked breakfast is fantastic you can ask for scrambled eggs or fried eggs or poached eggs or even an omelette. There was selection of cereals, fruits and vegetables as well. Children have option of waffles or pancakes. The breakfast room was busy but staff were very helpful. highly recommended
Comment from Hotel Management
27-Aug-2017 by Sarka, Hotel Management
Dear Mrs. Aparna, Thank you for taking the time and writing such detailed and comprehensive review. It means the world to us as well as the happiness of our guests. We are glad to hear that we were wlcoming and useful during your stay. It is our priority to make our guests feel welcome in our hotel. You have mentioned our door lock. Safety of our guests also belongs to our priorities and that is why we have fitted these new locks onto the doors of the apartments. To ensure our guests a good start of the day, our team prepares the brakfasts fresh and from local produce to ensure the quality of the food. We are looking forward to welcome you back soon in our hotel. Sincerely, Sebastian Armentano Reception Supervisor
4 out of 5
by Rajiv

Location and service

Posted 12-Jul-2017 on Hotels
Great hotel, great location, excellent service, but the only negative thing was there was not A/C unit for the front second room in which we slept in and had the kids sleep in our portable Air conditioned room.
Comment from Hotel Management
26-Jul-2017 by Sarka, Hotel Management
Dear Rajiv, thank you for choosing hotel Suite Home during your recent trip to Prague and sharing your experience with us. We are happy to read you truly enjoyed our hotel, especially mentioning location and excellent service. We are sorry to read you had troubles with the A/C. We are planning to renovate it. I sincerely hope you still had a nice holidays in Prague and we are hoping to welcome you back in the nearest future. Kind regards, Sarka Traubova, Guest Relations Manager/Front office
4 out of 5
Recommended
for Everyone
by A verified traveller from Malaysia

Rest and go

Posted 09-Jul-2017
I was out mostly on day 2, while was resting on first day. Have to take Uber to nearby shopping and not expensive. Staffs were helpful. Didn't like the breakfast as both days similar food, and not apetizing. Luckily did not take breakfast option. Lots of choices around the corner.
Comment from Hotel Management
26-Jul-2017 by Sarka Traubova, Hotel Management
Dear Gobinsk, thank you for choosing hotel Suite Home and sharing your experience with other travellers. We are delighted to read you found our staff helpful. I am sorry to read you did not enjoy our breakfast selection. We appretiate your feedback. Kind regards,