Deluxe Double Room, Balcony | Minibar, in-room safe, desk, laptop workspace

Reviews of Hotel Savoy

4 out of 5
Hotel Savoy
Keplerova 218/6, Prague

Reviews

9.0

Wonderful

Rating 10 - Excellent. 212 out of 363 reviews" "
Rating 8 - Good. 120 out of 363 reviews" "
Rating 6 - Okay. 22 out of 363 reviews" "
Rating 4 - Poor. 4 out of 363 reviews" "
Rating 2 - Terrible. 5 out of 363 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this quiet property, and would highly recommend it.
Stayed 6 nights in Mar 2024
Response from Hotel Savoy Prague on 24 Mar 2024
Dear Ms. Jenna, Thank you immensely for sharing your delightful feedback about your recent stay at Hotel Savoy Prague. We are genuinely thrilled to hear that you enjoyed the tranquil ambiance of our property. Your recommendation means the world to us!We strive to create an atmosphere where our guests can unwind and enjoy their time to the fullest, and it brings us great joy to know that we succeeded in providing you with a serene experience.Should your travels bring you back to Prague, we would be honored to welcome you once again for another memorable stay.With kind regards and best wishes, on behalf of the entire and dedicated Hotel Savoy Prague team, Nicole Doskarova, Marketing Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel excellent room. Breakfast service was a little to be desired staff were too abrupt . Very nice place to stay
Stayed 2 nights in Mar 2024
Response from Nicole Doskarova Hotel Savoy Prague on 18 Mar 2024
Dear Mr. David, Thank you for your recent stay at Hotel Savoy Prague and for taking the time to share your feedback with us. We are thrilled to hear that you found our hotel to be great with excellent rooms. Providing a comfortable and enjoyable experience for our guests is always our top priority.However, we are truly sorry to learn that your experience with our breakfast service did not meet your expectations and that you found some of our staff to be abrupt. Please accept our sincerest apologies for any inconvenience caused. Rest assured, we take your comments seriously and will address these issues with our team to ensure that all guests receive the warm and attentive service they deserve.Despite these challenges, we are delighted to hear that you still found Hotel Savoy Prague to be a very nice place to stay. Your feedback is incredibly valuable to us as we continuously strive to improve our services and exceed guest expectations.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.With kind regards and best wishes, on behalf of the entire and dedicated Hotel Savoy Prague team, Nicole Doskarova, Marketing Manager

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is very nice, the area was safe and in close proximity to transportation, restaurants, sites, etc. The rooms were large and comfortable. But beware you’ll be paying for EVERYTHING. No complimentary water on arrival, no water in the lobby, ice upon request...if you're lucky. I also didn't appreciate the poor communication and retraction of services provided. But I won't get into it...lesson learned.
Stayed 3 nights in Dec 2023
Response from Hotel Savoy Prague on 20 Dec 2023
Dear Mr. Robert, Thank you for sharing your thoughts about your recent stay with us at our 4-star hotel. We're delighted to hear that you found our property to be very nice and the location safe and convenient, appreciating the spacious and comfortable rooms.We'd like to highlight that as part of our commitment to environmental sustainability, we refrain from providing plastic bottles. Regarding the issue of charges, we're surprised to hear about the ice being charged, as this is typically a complimentary service. We will investigate this matter further to ensure that our policies are communicated clearly and consistently.Your feedback is invaluable to us as we continually strive to enhance our services. We look forward to the possibility of hosting you again and providing you with another enjoyable stay. With kind regards and best wishes, on behalf of the entire and dedicated Hotel Savoy Prague team, Nicole Doskarova, Marketing Manager

10/10 Excellent

Jiri, hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicole Doskarova Hotel Savoy Prague on 14 Dec 2023
Dear Mr. Jiri, Greetings from Hotel Savoy Prague!We are absolutely thrilled to receive your fantastic 5/5 rating following your recent stay with us. Thank you sincerely for taking the time to share your positive experience. It brings us immense joy to know that we met or exceeded your expectations.At Hotel Savoy Prague, our goal is to provide an exceptional and memorable experience for each guest, and it's heartening to hear that we succeeded in creating a stay that you enjoyed. Your feedback inspires and motivates our team to continue delivering the highest standards of service and hospitality.We genuinely appreciate your patronage and hope to have the pleasure of hosting you again in the future. Should you have any preferences or special requests for your next visit, please feel free to let us know. We are dedicated to ensuring that each stay with us is personalized and exceeds your expectations.Once again, thank you for choosing Hotel Savoy Prague. We look forward to welcoming you back for another outstanding stay.With kind regards and best wishes, on behalf of the entire and dedicated Hotel Savoy

10/10 Excellent

Oscar, Bethesda

Travelled with partner
Liked: Amenities
Location
Stayed 1 night in Aug 2023
Response from Hotel Savoy Prague on 19 Aug 2023
Dear Mr. Oscar, Thank you for your wonderful review and for choosing Hotel Savoy Prague for your stay. We're thrilled to see that you had such a positive experience and that our location met your expectations.It's truly heartening to know that you enjoyed all aspects of your accommodation. Our team takes great pride in providing exceptional service and creating a memorable stay for our guests. Your feedback serves as a great motivation for us to continue delivering top-notch experiences.If your travels bring you back to Prague, we would be absolutely delighted to welcome you again and provide you with another fantastic stay. Please don't hesitate to reach out if there's anything you need in the future.With kind regards and best wishes, on behalf of the entire and dedicated Hotel Savoy Prague team, Nicole Doskarova, Marketing Manager

10/10 Excellent

Iwao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nicole Doskarova Hotel Savoy Prague on 8 Aug 2023
Dear Mr. Osaka, Thank you so much for your recent stay and for taking the time to share your feedback! We are thrilled to hear that you had a fantastic experience and that you were fully satisfied with your stay. Your perfect score of 10/10 warms our hearts and motivates us to continue delivering exceptional service.We are committed to ensuring that every guest's stay is nothing short of wonderful, and it's wonderful to know that we were able to meet your expectations. Your satisfaction is our top priority, and we can't wait to welcome you back for another memorable stay in the future.If there's anything specific that made your stay exceptional, or if you have any suggestions for us to make your next stay even better, please don't hesitate to let us know. We're here to make your experiences with us truly unforgettable.Thank you once again for choosing to stay with us and for your glowing review. We're looking forward to serving you again soon!With kind regards and best wishes, on behalf of the entire Hotel Savoy Prague team, Nicole Doskarova, Marketing Manager

10/10 Excellent

Ranga Rao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a good mix of classic and contemporary decorations. Good location, close to attractions, friendly courteous staff.
Stayed 3 nights in Jul 2023
Response from Nicole Doskarova Hotel Savoy Prague on 3 Aug 2023
Dear Mr. Ranga Rao, Thank you so much for your wonderful review and for choosing to stay with us! We are thrilled to hear that you had a lovely experience during your time at our hotel.We take great pride in creating an ambiance that seamlessly blends classic and contemporary decorations, and we're delighted that you appreciated the mix. It's also fantastic to know that our location was convenient for you, allowing you to easily access nearby attractions.Our staff strives to provide exceptional service, and we're happy to hear that their friendliness and courtesy left a positive impression on you. Your kind words will be shared with the team, as they will undoubtedly be encouraged by your feedback.Thank you again for your five-star rating and for taking the time to share your experience. If your travels bring you back to this area, we would be absolutely thrilled to welcome you once more and provide you with another delightful stay.With kind regards and best wishes, on behalf of the entire and dedicated Hotel Savoy Prague team, Nicole Doskarova, Marketing Manager

10/10 Excellent

Shirley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location out of Prague but tram was so easy and frequent you had the benefit of being quiet out of the main city
Stayed 3 nights in May 2023
Response from Nicole Doskarova Hotel Savoy Prague on 19 May 2023
Dear Ms. Shirley, We hope you are doing well and had a safe journey home. We thank you for your recent visit to the Hotel Savoy Prague, your excellent rating, and your nice words. Your satisfaction was our top priority, and we are pleased we could meet your standards and expectations. It was a pleasure to have you as a guest and we hope to welcome you again soon! With kindest regards, on behalf of the Hotel Savoy Prague team, Nicole Doskarova, Marketing Manager

10/10 Excellent

james

Stayed 1 night in May 2023
Response from Nicole Doskarova Hotel Savoy Prague on 11 May 2023
Dear Mr. James, We hope you are doing well and had a pleasant journey home. We would like to thank you for such an excellent rating. Our guests satisfaction is our top priority; our incredible team goes above and beyond to ensure it. They will be glad to know they are doing great. It was a pleasure to have you as our guest, and we hope to have an opportunity to welcome you again soon. With kind regards, on behalf of the entire Hotel Savoy Prague team, Nicole Doskarova Marketing Manager

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Apr 2023
Response from Nicole Doskarova Hotel Savoy Prague on 11 May 2023
Dear Ms. Anna, We would like to take this opportunity to thank you for your recent visit to the Hotel Savoy Prague and such an excellent rating. We are pleased that your stay with us met your expectations and standards. It was a pleasure to have you as our guest, and we hope to have an opportunity to welcome you again soon. With kind regards, on behalf of the entire Hotel Savoy Prague team, Nicole Doskarova Marketing Manager

10/10 Excellent

Curt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Savoy is a great hotel. The staff were very friendly and helpful. It is close to transportaion and is very close to Prague Castle and the beautiful buildings around it. I would recommend it to anyone.
Stayed 7 nights in Mar 2023
Response from Nicole Doskarova Hotel Savoy Prague on 3 Apr 2023
Dear Mr. Kurt, we would like to express sincere thanks for choosing our hotel. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations. It was our pleasure to have you as a guest and we hope to have an opportunity to welcome you soon again. Thank you for sharing your experience and we are looking forward to your next visit. Best Wishes, on behalf of the Hotel Savoy Prague team Nicole Doskarova Marketing Manager

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel capitalizes on its old-time glory. The hardware is meticulously maintained and splendid - whether the pink marble bathroom or the silk wallpapers. But in a 4* hotel, i’d expect more premium toiletries or coffee-making facilities. Parking is onsite and paid, but needs to be booked ahead
Stayed 1 night in Dec 2022
Response from Nicole Doskarova, Marketing Manager on 27 Dec 2022
Dear Mr. Michal, thank you very much for such a great rating and lovely feedback. Both are highly valued. We are very pleased you enjoyed your stay and we hope to have an opportunity to welcome you soon again. Best season Wishes, on behalf of the Hotel Savoy Prague team, Nicole

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very quiet, close to the transportation, easily accessible and has one of the best breakfasts in Prague Other possibilities are -long walks around the castle and Petrin Hill Highly recommended
Stayed 5 nights in Dec 2019
Response from Jaromir on 28 Dec 2019
Dear Guest, thank you for taking your time to write us this nice review. Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet calm place very good location. Great brekfast super staff. Highly recommended
Stayed 4 nights in Nov 2019
Response from Jaromir on 15 Dec 2019
Dear Guest, thank you for taking your time to fill up review for our hotel. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from Jaromir on 6 Oct 2019
Dear Guest, thank you for taking your time to send us a review with full stars! Kind regards,

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Jaromir on 5 Oct 2019
Dear Sandra, thank you for you kind review. I really appreciate you share your good experience with others. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property near the castle and monastery. Rooms are big, especially the bathroom. Really great breakfast buffet and a small upscale restaurant. The property has a very relaxed and quiet feel to it. Staff very helpful and it is well priced. If you don't need to be in the busy downtown, this is a great place to stay. Public transport across the street and lots of Uber around for a quick ride to downtown.
Stayed 4 nights in Aug 2019
Response from Jaromir on 14 Sept 2019
Dear Guest, thank you for taking your time to share your experience with us and other guests. Im really glad you enjoyed your stay in our hotel. Comments like this one make us better and better. Will be my pleasure to welcome you at Savoy next time. Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a excellent stay at Savoy Prague. The tram 22 stops literally in front of the hotel and it's only 4 stops to downtown Charles bridge area. Jaromir and Anna at the front desk were truly outstanding and went above and beyond to help us. The breakfast was amazing and friendly staff. The hotel and rooms were very clean and we got outstanding service. I wish I can give more than 5 stars. Thank you so much!!
Stayed 4 nights in Aug 2019
Response from Jaromir - Front Office Manager on 14 Sept 2019
Dear guest, thank you for your AMAZING review. Guest like you filling us with positive mind and make us better in this kind of profesion. Thank you for your stay and once again for your review. Will be my pleasure to welcome you again at Savoy Prague. Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
good hotel, quiet area. Its a little to standard to be excellent hotel. Seems a little superficial.
Stayed 3 nights in Aug 2019
Response from Jaromir on 14 Sept 2019
Dear guest, thank you very much for your time to fill up review about your stay in our hotel Savoy. Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness
Interior design, service, night receptionist spoke pore English, improvements can be done
Stayed 1 night in Aug 2019
Response from Jaromir - Front Office Manager on 9 Aug 2019
Dear Guest, thank you for taking the time to fill up our guest review. Kind regards,

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Playing in Prague
One suggestion: put facecloths in the bathroom
Stayed 1 night in Jul 2019
Response from Jaromir on 5 Aug 2019
Dear Julie, thank you for this suggestion and for your time taking to fill up this review form. Kind regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to say bits a fabulous hotel. You can’t go wrong there.
Stayed 2 nights in Jul 2019
Response from Manager on 22 Jul 2019
Dear Guest, thank you very much for your nice feedback regarding your recent stay in the Hotel Savoy. We look forward to welcome you back With kind regards from Golden City Gabriela Palmeri

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Jaromir on 19 Jul 2019
Dear Mr. Anders, thank you for taking time to respond our guest service ledger. Kind regards,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel!! Staff very accommodating! Rooms spacious and very clean!! Only complaint and it’s minimal was no USB port in room, or easily accessible plug for charging!!
Stayed 9 nights in Jun 2019
Response from Jaromir on 15 Jul 2019
Dear Guest, Thank you for staying with us. We appreciate your feedback. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sound proof...Exquisite decor...Tram stop front door...Beer and liquor store close by...Beer garden very close
Stayed 4 nights in Jun 2019
Response from Jaromir on 15 Jul 2019
Dear Guest, Thank you for staying with us. We appreciate your feedback. Kind regards

10/10 Excellent

milos, Toronto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great location, very quiet, located just at the street car stop meaning 5 minutes from subway and from downtown. Excellent restaurant
Stayed 4 nights in Jun 2019
Response from Jaromir on 15 Jul 2019
Dear Milos, Thank you for staying with us. We appreciate your feedback. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Near tram station easy cabs. Not far from city centre or charles bridge. Staff mostly friendly and warm, barring few exception...
Stayed 4 nights in Jun 2019
Response from Jaromir on 15 Jul 2019
Dear Guest, Thank you for staying with us. We appreciate your feedback. Kind regards.

8/10 Good

Neil, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Jaromir on 15 Jul 2019
Dear Neil, Thank you for staying with us. We appreciate your feedback. Kind regards.

10/10 Excellent

Hayley, Dunchurch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, breakfast, location and accommodation!
Stayed 3 nights in Jun 2019
Response from Jaromir on 15 Jul 2019
Dear Hayley, Thank you for staying with us. We appreciate your feedback. Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Savoy Hotel, 5 star all the way!
Cleanest rooms I have ever seen, actually 5 star! Great breakfast. Old hotel that has been completely renovated like new but still kept the old style that suits the stay in the area. Superb hotel and fully recommended staying in this area also.
Stayed 2 nights in May 2019
Response from Jaromir on 15 Jul 2019
Dear Guest, Thank you for staying with us. We appreciate your feedback. Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel and I think it was renovated not too long ago. Very helpful staff and location was prefect. Not too far from the airport, and about 10 mins from Prague Castle. Tram stations right outside the hotel was also handy. 2 things I wasn't too keen on. (1) The shower bath had no shower divider of curtain so, when you had a shower, water ended up all on the floor. Had to clean that daily. (2) This isn't specific to this hotel as, I have experienced it at other hotels I have stayed at in Prague. I don't quite understand why the blankets or (duvets as we call them in the UK) are half. So rather than have 1 big blanket for a queen bed, you have 2 and so you end up having to use both which isn't really comfortable. After from that, nice hotel and would recommend.
Stayed 3 nights in May 2019
Response from Klara Hermankova - Guest Service Supervisor on 28 May 2019
Dear Guest, thank you for taking the time to provide such a wonderful review following your recent stay at hotel Savoy Prague. We always value feedback and I am so glad you enjoyed the exquisite surroundings of our beautiful hotel, as well as the individual ambience and were looked after so well by our outstanding team. I will have great pleasure in sharing your feedback with my colleagues and we all look forward to welcoming you back again very soon. Kind regards, Klara Hermankova - Guest Service Supervisor

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty hotel with good location. Lady at the restaurant for breakfast was the friendliest person we met in Czech
Stayed 3 nights in May 2019
Response from Klara Hermankova - Guest Service Supervisor on 22 May 2019
Dear Anonymous, Thank you very much for your review, we really appreciate individuals taking the time to leave us feedback. We are delighted that you enjoyed your stay with us. Thank you for your comments regarding the level of service at breakfast, which my attentive colleagues take great pride in delivering. I will ensure your comments are shared with them. I do hope to have an opportunity to welcome you back at hotel Savoy Prague in the future again. With kind regards, Klara Hermankova - Guest Service Supervisor

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019
Response from Klara Hermankova - Guest Service Supervisor on 25 Apr 2019
Dear Guest, I would like to thank you for your stay at hotel Savoy Prgaue and also for your high rating. We really appreciate that and it would be honour for us if you will stay at our hotel again. Best regards, Klara Hermankova - Guest Service Supervisor

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, rooms good. Receptionist even found where I could watch football and booked us a table. Spa very relaxing after waking on the cobblestone in Prague. Breakfast was superb. Would recommend 😀
Stayed 2 nights in Feb 2019
Response from Klara Hermankova - Guest Service Supervisor on 19 Feb 2019
Dear Anonymous, I was delighted to welcome you at hotel Savoy Prague and I would like to thank you for taking the time to review your experience with us too. I am thrilled to read your positive comments and to hear that you rated the experience highly. I do hope you will return to hotel Savoy again very soon. With best regards, Klara Hermankova - Guest Service Supervisor

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019
Response from Klara Hermankova - Guest Service Supervisor on 9 Apr 2019
Dear Guest, thank you very much for your feedback! We really appreciate it. Kind regards, Klara Hermankova - Guest Service Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect from check-in to check-out. They even gave me a take-out breakfast for my ride to the airport to catch an early flight. I didn't even ask. Can't image that in the U.S.!
Stayed 1 night in Jan 2019
Response from Klara Hermankova - Guest Service Supervisor on 3 Feb 2019
Dear Anonymous, we all were delighted to welcome you at hotel Savoy Prague and I would like to also thank you for taking the time to review your experience with us. I am thrilled to read your kind comments and to hear that you rated your stay so highly. I hope you will return to hotel Savoy again in the future. Best regards, Klara Hermankova - Guest Service Supervisor

10/10 Excellent

DE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Klara Hermankova - Guest Service Supervisor on 12 Jan 2019
Dear DE, I would like to thank you for taking the time to review your experience with us. I am thrilled to read that you rated your stay so highly. I hope you will return to hotel Savoy again in the future. Happy New year! Best regards, Klara Hermankova - Guest Service Supervisor

10/10 Excellent

michele, Wales

Liked: Cleanliness, staff & service, property conditions & facilities
So thrilled with this hotel. Amazing location, walking distance to most ofthe historical places and many restaurants and beautiful shops nearby. The hotel itself is immaculate, luxurious and classy. The staff honestly couldn't be more helpful and went out of their way to assist, advise and were so friendly. There was a huge selection of fresh and well presented food at breakfast, including champagne over the New Year period! The Library restaurant was superb. A really romantic setting with a real log fire. Rooms very plush, full of added extras. Spa waa clean and modern with a Jacuzzi and 2 saunas and you could book treatments if you desired. Loved our stay there and will def return in the summer. Thanks to all the wonderful staff there, including Petra in the breakfast restaurant!
Stayed 8 nights in Dec 2018
Response from Klara Hermankova - Guest Service Supervisor on 9 Jan 2019
Dear Michele, I would like to thank you for the time you spent for writing this review about your recent stay at hotel Savoy. I am so pleased that you found everything to your satisfaction and that you enjoyed your time in Prague. I will share your comments with all the Savoy team. I hope we could welcome you at our hotel again very soon. Kind regards, Klara Hermankova - Guest Service Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful hotel, staff were so helpful @ the front desk, the hotel was super clean , this was my fourth holiday this year & the food here was by far the best, restaurant was fabulous, breakfast is the best Display of food I have seen in a long time , this is one hotel I would love to revisit.
Stayed 3 nights in Dec 2018
Response from Klara Hermankova - Guest Service Supervisor on 7 Jan 2019
Dear Guest, I would like to thank you for your time to submit such a nice review regarding your recent stay at hotel Savoy Prague. It is always pleasure to read about our customer's experiences, especially when they are completely satisfied. I would be honored to welcome you back during your next Prague visit at hotel Savoy. I wish you happy new year 2019! Sincerely, Klara Hermankova - Guest Service Supervisor

8/10 Good

Kate, Aberdeen

Liked: Staff & service, property conditions & facilities
Beautiful hotel - only downside was not all spa treatments on offer - only massage .
Stayed 3 nights in Dec 2018
Response from Klara Hermankova - Guest Service Supervisor on 6 Dec 2018
Dear Kate, I would like to thank you very much for your kind review. I am thrilled that you enjoyed your stay at hotel Savoy Prague. We all look forward to welcome you back to enjoy another experience with us. Best regards, Klara Hermankova - Guest Service Supervisor

4/10 Poor

Angela

Disliked: Room comfort
I must stress Prague's beautiful and well worth a visit. when we arrived at the savoy, we expected the same service you would get at one of its London counterparts, this was not the case, no offer of taking our baggage to our room, rooms are dated, and need some maintenance, the paint was peeling in the bathroom etc the room also had a funny smell. the hair dryer wouldn't dry your hair if you had a skin head let alone long hair, room service was slow and very over priced, £20.00 for a burger. the location whilst quiet and near the castle wasn't the greatest it you wanted to access the old town which is where most things are located. the view was like a building site from all windows, only plus was the new jacuzzi and sauna was rather nice. all in all quite dissapointing
Stayed 3 nights in Nov 2018
Response from Klara Hermankova - Guest Service Supervisor on 29 Nov 2018
Dear Angela, first of all, I would like to thank you for your time to submit a review regarding your stay at hotel Savoy Prague. Please accept my sincere apologies. Your report certainly does not reflect our usual level of hospitality and we share disappointment for not receiving the level of service you expected. I have to mention that we are not part of Savoy hotel chain, we are an independent hotel. I would like to also inform you that you booked deluxe room so you stayed in deluxe room. Over all the facts, we would be honored to welcome you back during your next Prague visit and show you that your unhappy experience has been only an exception. I am really sorry for all inconveniences again. Kind regards, Klara Hermankova - Guest Service Supervisor

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best
The best hotel in Orague
Stayed 1 night in Nov 2018
Response from Klara Hermankova - Guest Service Supervisor on 19 Nov 2018
Dear Don, thank you for taking the time to review your visit at hotel Savoy Prague. It is always such a pleasure to read about our customer's experiences, especially when they had a wonderful time with us. I am so pleased that Savoy team made everything memorable about your stay. I hope I could welcome you at hotel Savoy Prague very soon and make your stay great again! Kindest regards, Klara Hermankova - Guest Service Supervisor

8/10 Good

Nikola, Bulgaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, not quite like a Savoy 5 star is expected though.
Stayed 3 nights in Oct 2018
Response from Klara Hermankova - Guest Service Supervisor on 14 Nov 2018
Dear Nikola, I would like to thank you for the time you spent for writing this review about your recent stay at hotel Savoy. I am so pleased that you found everything to your satisfaction and that you enjoyed your time in Prague. I hope we could welcome you at our hotel again soon. Kind regards, Klara Hermankova - Guest Service Supervisor

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Klara Hermankova - Guest Service Supervisor on 10 Nov 2018
Dear Donald, I would like to thank you for your positive review regarding your recent stay at hotel Savoy Prague. We are very proud of the high standards of service that we provide. We look forward to welcome you at hotel Savoy very soon again. Sincerely, Klara Hermankova - Guest Service Supervisor

8/10 Good

John, Gibraltar

Liked: Cleanliness, staff & service, property conditions & facilities
Not happy on special needs room allocated for handicap persons as opposed to a superior room booked. Toilet facilities and bathroom were for a handicap person
Stayed 5 nights in Oct 2018
Response from Klara Hermankova - Guest Service Supervisor on 6 Nov 2018
Dear John, first of all I would like to thank you for your time to submit a review regarding your stay at hotel Savoy Prague. It is always such a pleasure to read about our customer's experiences. I share disappointment for not receiving the level of hospitality you expected. Over all the facts, I would be honored to welcome you back during your next Prague visit at hotel Savoy. Sincerely, Klara Hermankova - Guest Service Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Klara Hermankova - Guest Service Supervisor on 27 Oct 2018
Dear Guest, thank you very much for your high rating. I am glad to hear that you were satisfied with our staff and service. Do not hesitate to visit us again. Hotel Savoy will look forward for your next stay. With kind regards, Klara Hermankova - Guest Service Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel experience in this price range anywhere in the world for me till now !
Stayed 3 nights in Oct 2018
Response from Klara Hermankova - Guest Service Supervisor on 23 Oct 2018
Dear Anonymous, Thank you for taking the time to review your recent stay at hotel Savoy Prague. I really appreciate our guests comments and I am so delighted that you enjoyed your visit. Our staff feel proud in providing excellent service to ensure all of our guests enjoy a fantastic and memorable time during their stay at hotel Savoy Prague and I am so pleased we achieved this during your time with us. I am really glad everything exceeded your expectations and I look forward to welcome you back at Hotel Savoy Prague very soon. With kindest regards, Klara Hermankova - Guest Service Supervisor

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Savoy
I stayed here a few years ago and it was going through a refurbishment period. I was pleasantly surprised at the outcome of the refurbishment and the decor can only be described as Excellent, compliments to whoever was in charge of the design and finish achieved.
Stayed 1 night in Oct 2018
Response from Klara Hermankova - Guest Service Supervisor on 18 Oct 2018
Dear Philip, thank you that you have chosen to stay again at the Hotel Savoy during your visit in Prague and especially for a few moments to share your experience. I appreciate your positive ratings regarding the refurbishment. I look forward to welcome you back next time at the hotel Savoy Prague! Kind regards, Klara Hermankova - Guest Service Supervisor

10/10 Excellent

Milos, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, great staff, fantastic location - just across the streetcar 10 minutes from downtown Prague Highly recommended
Stayed 3 nights in Sep 2018
Response from Klara Hermankova - Guest Service Supervisor on 14 Oct 2018
Dear Milos, we were delighted to welcome you at hotel Savoy Prague and I would like to also thank you for your kind comments and to hear that you rated the experience with us so highly. I hope you will return to hotel Savoy again very soon! Kind regards, Klara Hermankova - Guest Service Supervisor

6/10 Okay

Anas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
A lovely place with a walking distance to the castle, very nice area with a nearby greens and well connected with public transport, The room was spacious and very beautiful with mixed modern and ancient decorations, Staff are very friendly and the food is just wonderful, maybe a bit pricey but the experience is worth it, There is a little spa, very cosy and there is a little gym as well but not so many equipment (treadmill, bike and upper body workout) Nice running track (beware, steep uphills and downhills) in the castle, monastery and park areas
Stayed 2 nights in Oct 2018
Response from Klara Hermankova - Guest Service Supervisor on 14 Oct 2018
Dear Anas, thank you very much for taking the time to write a lovely review regarding your recent stay at hotel Savoy Prague. I am delighted to hear how much you enjoyed your visit. I sincerely appreciate your long feedback which is full of kind words. All team would like to thank you and sending you warm greetings from Prague. Sincerely, Klara Hermankova - Guest Service Supervisor