Ratings based on 1,062 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from CA

Gorgeous facility!

Posted 24-Sep-2016
Pros: Friendly, helpful staff. Beautiful interior.
Location: Easy walk to main square, and metro stop.
Very luxurious hotel. We had a bathtub AND a separate stall shower. Lovely decor. Breakfast was extensive, fresh, and well organized. Staff at front desk and restaurant were very friendly and efficient. My only suggestion would be to request a room in the interior. Our street side room, on the 4th floor, got quite a bit of streetcar noise.
5out of 5
by A verified traveller

Beautiful Hotel superbly located

Posted 15-Sep-2016
Pros: Proximity of hotel , just a 5-10 minute stroll to all the bouts of Prague you want to see the old square, and much more.
Cons: Nothing , it was wonderful.
Location: Charles bridge, the old square , the Jewish quarter,shops and restaurants and much more .
Lovely hotel centrally located, staff very efficient and helpful couldn't have asked for better service .
Comment from Hotel Management
18-Sep-2016 by Monika V., Front Office Manager, Hotel Management
Dear Guests, It's such a pleasure to receive your feedback! We're delighted to see that you enjoyed your stay with us, and found our location and facilities useful and convenient for your needs. Hope there will be an opportunity to welcome you again one day. Kind Regards,
2out of 5
by A verified traveller

Imperial Hotel Prague

Posted 14-Sep-2016
Was told we had a King sized bed, but was a full sized and basically felt like sleeping on the box-spring with no mattress. The room was extremely hot, even when asked for a fan, they agreed to call the manager to adjust our room temperature via computer. I didn't realize they had control over the minimum of what the temperature can be placed at. We woke up sweating every night.
Comment from Hotel Management
17-Sep-2016 by Monika V., Front Office Manager, Hotel Management
Dear Guests, thank you for taking the time to post a review of your stay at our hotel. I was concerned to read your feedback and please accept my apologies for the malfunction of the air conditioning system during your stay with us. I have since addressed the issue with our Engineering team to ensure all rooms are fully operational for our guests’ enjoyment. I am also very sorry to hear we did not meet your expectation regarding the comfort of our beds. I hope there will be an opportunity to welcome you again that we may restore your faith in our hotel. Kind Regards,
5out of 5
by A verified traveller from paradise valley, arizona

Wonderful location and charming hotel!

Posted 08-Sep-2016
From the moment you arrive to the moment you leave you are made extremely welcome. The hotel is beautiful and the restaurant is not only delicious but breathtaking! No detail is left undone. You get lost in the beauty! When I come back I will definitely stay here again!!!
Comment from Hotel Management
13-Sep-2016 by Monika V., Front Office Manager, Hotel Management
Dear chyrle, It is such a pleasure to read your review. It is always great to know about our guests' stays and how they have enjoyed the hotel areas with the service and the design. Hopefully we will have a chance to welcome you in our hotel again in the future. Kind regards,
5out of 5
by A verified traveller

Posted 04-Sep-2016
Great breakfast buffet. Very clean comfortable room and facilities. Helpful hotel staff.
Comment from Hotel Management
07-Sep-2016 by Monika V., Front Office Manager, Hotel Management
Dear Guests, thank you very much for your stay and high rating of our hotel. I am delighted that you have enjoyed your stay with us and we look forward to having you back one day. Kind Regards,
5out of 5
by A verified traveller from London

Excellent hotel in the heart of the city.

Posted 03-Sep-2016
Pros: location, cleanliness and large bathrooms
Cons: the height of the bathtub could be lowered a bit. when getting out - you're actually stepping down and you can easily slip on a wet floor.
Location: nearby palladium mall, old market square and next to a lidl, KFC and McDonalds when you're wanting something familiar.
Great hotel. very close to the heart of the city and walking distance to old market town centre, Palladium shopping center, etc. right next to a lidl as well. The Art Deco decorations are quite interesting to see if you're very interested in that. it just made me think how they kept it clean and dust free. The staff are very helpful and the concierge does know what's going on in town. this hotel appears to cater to older guests and there were several large tour groups that came through the time we were staying there. mostly evident during the breakfast times. but a great hotel and i'm quite happy that we booked here for our stay.
Comment from Hotel Management
07-Sep-2016 by Monika V., Front Office Manager, Hotel Management
Dear Guests, thank you very much for your stay and lovely review. I am so glad your stay with us was a pleasant experience! We look forward to welcoming you back. Kind Regards,
5out of 5
by A verified traveller from Brighton

Excellent hotel, fabulous decor

Posted 30-Aug-2016
Pros: Food and decor plus location
Cons: Air conditioning though in fairness it was very very hot when we visited
Location: Walking distance of all the main attractions, we did not use any taxis, trams or buses as we were able to walk everywhere.
Just returned from three night stay, room clean and comfortable, staff very helpful and food in Cafe Imperial really good. Ate in Hotel on two nights as so good, excellent breakfasts with everything anyone could want including champagne! Room slightly noisy from trams but as they stop by 12 not really a problem. Would definitely stay here again if I returned to Prague.
Comment from Hotel Management
07-Sep-2016 by Monika V., Front Office Manager, Hotel Management
Dear Chris, I am very happy that you enjoyed your stay at our hotel! Thank you for your nice words and we would be pleased to welcome you again one day. Kind Regards,
5out of 5
by A verified traveller from London

Beautiful Art Deco Hotel.

Posted 29-Aug-2016
Pros: The rooms were exquisite and the food was excellent.
Cons: Breakfast plates could be bigger
Location: Old Town, Karlov Bridge, The Palladium, Fancy Coffee house
Felt like we were transported back to the 1920s. It was sumptuous and gorgeous. Hotel staff made for an easy check in and were always willing to assist with any enquiries. The rooms were elegant and spacious. Good Wi-Fi. Tiled bathrooms were a real treat. Bonus was the Cafe Imperial downstairs which was a tourist site in itself, attracting tourists to walk in and take pictures whilst we ate. The evening service was equivalent to a top London or New York Hotel for a fraction less. The walking distance to the main attractions was minutes from the hotel. Would visit again.
Comment from Hotel Management
07-Sep-2016 by Monika V., Front Office Manager, Hotel Management
Dear Roop, thank you so much for this positive feedback. I am really happy to hear that you have loved your experience all throughout the hotel. We hope to have an opportunity to welcome you back one day. Kind Regards,
5out of 5
by A verified traveller from london, england

Amazing Art Deco

Posted 23-Aug-2016
Beautiful hotel with friendly staff. Wonderful food, close to attractions.
Comment from Hotel Management
27-Aug-2016 by Monika V., Front Office Manager, Hotel Management
Dear nw, thank you for your stay with us and also for your positive review. I am glad you enjoyed your stay here and we hope to welcome you back during your next Prague visit. Kind Regards.
5out of 5
by A verified traveller from 愛知県碧南市

実際の謳い文句どおり、アールデコ調の素晴らしいデザインが為され、この装飾が、滞在者に安らぎを与える。

Posted 21-Aug-2016
Pros: ホテルのデザインと此れにマッチしたスタッフの対応、ホテルの静けさである。
Cons: 体験して参ったばかりであり、現在のところ、恐らく来年になっても、改善すべきところは見当たらないであろう。
Location: 自然の中にとけ込んだロケーションであり、アクティビティも最高である。
先ず、高級感あふれるホテルでありながら、自然と客を包み込むような接客哲学を感じられるところである。手の込んだアールデコ調のデザインというハードの中でありながら、接客によってか、実にゆったりと19世紀〜20世紀初頭を感じる事が出来る。極端に表現するなら、客は、客としてではなく、安らぎの場として、絨毯にそのまま何時間でも座って、横たわっていても何らの不思議を感じさせないところに、一言では表現出来ないホテルの接客哲学を元にしたハードとしてのアールデコがある。片方で、サッカーの中継を楽しむ場所では,おおいにエンジョイ出来ており、すぐその隣の空間では、思い思いの書籍を読んだり、はたまた、画帳を開き、自らの絵を楽しむ事が出来る。当方、31X41cmの画帳を開き、ペン画に勤しんで来た。先ず、ホテルのロビーで、このようなことが自然と出来る事が、このホテルの哲学と言えましょう。スタッフの対応が、全ての客の安らぎと楽しみをセットしている事が伺われる。例を挙げると、チェコの大学に献本する約束で、停泊したのだが、遊覧で全て忘却してしまい、チェックアウト寸前に思い出し、手紙を添え、サインし、3冊の医学書をコンシエルジェに送付を依頼した。彼は、「そんなことをこれまでやった事が無いから難しい」と言いながら、梱包をし始め、通常郵便の代金を求めた。完全に目的達成となった。このようなやり取りの中で、感情的になったり、言い争いになったりする事も一切無かった。此れが正に、ホテルスタッフの有るべき姿と考える。