Imperial Hotel Prague
Was told we had a King sized bed, but was a full sized and basically felt like sleeping on the box-spring with no mattress. The room was extremely hot, even when asked for a fan, they agreed to call the manager to adjust our room temperature via computer. I didn't realize they had control over the minimum of what the temperature can be placed at. We woke up sweating every night.
Comment from Hotel Management
17-Sep-2016 by Monika V., Front Office Manager, Hotel Management
thank you for taking the time to post a review of your stay at our hotel. I was concerned to read your feedback and please accept my apologies for the malfunction of the air conditioning system during your stay with us. I have since addressed the issue with our Engineering team to ensure all rooms are fully operational for our guests’ enjoyment.
I am also very sorry to hear we did not meet your expectation regarding the comfort of our beds.
I hope there will be an opportunity to welcome you again that we may restore your faith in our hotel.