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Reviews of Art Hotel Transamerica Collection

4 out of 5
Art Hotel Transamerica Collection
Av. Cel. Lucas De Oliveira, Porto Alegre, RS

Reviews

8.4

Very good

Rating 10 - Excellent. 229 out of 471 reviews" "
Rating 8 - Good. 154 out of 471 reviews" "
Rating 6 - Okay. 51 out of 471 reviews" "
Rating 4 - Poor. 24 out of 471 reviews" "
Rating 2 - Terrible. 13 out of 471 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eveything in this hotel is excelent
Stayed 3 nights in Nov 2023

10/10 Excellent

Magno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Rudy

Business traveller
Disliked: Staff & service, room comfort
Preco incompatível , hotel não vale o preço que cobra
Stayed 1 night in Oct 2023

6/10 Okay

Marcos

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Extra charges
Lots of charges at the end that I wasn’t aware
Stayed 1 night in Oct 2023

10/10 Excellent

Magno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Value
Great hotel, well located, very good restaurant.
Stayed 1 night in Sep 2023

10/10 Excellent

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Got a renewed room. Really nice
Stayed 2 nights in Jul 2023

10/10 Excellent

Mauricio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Clean room
Stayed 3 nights in Apr 2023

10/10 Excellent

Zenglu, Ankeny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

rick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was verynice top to botom and they were having contuction going on but we didnt here it and they letus know prior to coming with a messege fro. The hotel. It was very pesceful and relaxing
Stayed 1 night in Feb 2023

8/10 Good

ARS -Meir

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
The towels are not pleasant to use, I expect a 4-star hotel to provide quality towels.
Stayed 1 night in Oct 2022

10/10 Excellent

Anthony

Stayed 1 night in Jul 2022

2/10 Terrible

Rodrigo

Stayed 1 night in Jun 2022
Response from Joana on 5 Jul 2022
Prezado Sr. Rodrigo, Primeiramente, gostaríamos de agradecer por dedicar o seu tempo para nos avaliar. Seu feedback é muito importante pois nos permite verificar os pontos de melhoria e fortalecer os nossos serviços. Lamentamos que a sua estada não tenha sido 100% satisfatória. Sabemos que existe espaço para melhorias e nossa busca será constante para que possamos superar as suas expectativas. Esperamos ter uma nova oportunidade de recebê-lo em nosso hotel. Atenciosamente, Joana Gressler Ribeiro Gerente de Serviços e Operações

10/10 Excellent

Diego

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Comfortable and silent. Recommend the business suites in the highest floor
Stayed 1 night in Jul 2021
Response from Cordialmente, Katia Soares - Gerente Geral on 3 Aug 2021
Sr. Diego, Muito obrigada por sua gentil avaliação de nossos serviços e de nossa estrutura. Cuidamos de cada detalhe da estada de nossos Hóspedes. Será uma honra recebê-lo de volta em nosso Hotel, e esperamos que essa volta se dê em breve!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and room very clean
Stayed 2 nights in Jun 2021
Response from Cordialmente, Katia Soares - Gerente Geral on 5 Jul 2021
Muito obrigada por sua gentil avaliação de nossos serviços e de nossa estrutura. Cuidamos de cada detalhe da estada de nossos Hóspedes. Será uma honra recebê-lo de volta em nosso Hotel, e esperamos que essa volta se dê em breve!

8/10 Good

Dorival

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is really good for the asking price. Need only better bed and pillows
Stayed 1 night in Jan 2021
Response from JOANA on 30 Jun 2021
Dear Mr. Dorival, I would like to thank you for sharing your positive experience at Radisson Porto Alegre. We thank you for time to provide us with feedback regarding your stay, as it enables us to determine areas of improvement and make the changes necessary to satisfy our future guests. Hope to see you soon in our hotel. Best Regards, Joana Gressler Ribeiro Gerente de Serviços e Operações

10/10 Excellent

Álvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Fiquei apenas uma noite, mas achei o quarto excelente, bem silencioso, chuveiro muito bom e internet de qualidade. O lobby também é muito bonito e o café da manhã bem completo.
Stayed 1 night in May 2021
Response from JOANA on 28 Jun 2021
Prezado Sr. Álvaro, Ficamos honrados com a sua avaliação. Esperamos você novamente em nosso hotel! Atenciosamente Joana Gressler Ribeiro Gerente de Serviços e Operações

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Joana on 25 Mar 2020
Prezado hospede, Que alegria receber a sua avaliação, iremos repassar para a equipe com muito orgulho. Em nome da equipe Radisson Porto Alegre eu agradeço e aguardamos sua próxima visita! Atenciosamente Joana Gressler Ribeiro Gerente de Serviços e Operações

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No pool, poor cable, no jacuzzi, bad air conditioning in common areas. The hotel looks too old to be a Radisson
Stayed 3 nights in Jan 2020
Response from Eduardo Gomes on 21 Jan 2020
Dear guest, We are sorry that your experience was not satisfactory. Soon we will start important reforms and this will cover our apartments and common areas. We hope to be ready for your next visit. Best regards.

8/10 Good

Ted E.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice for a stay in central Porto Alegre!
We got off to a rocky start when our hotels.com reservation could not be found in the Radisson system! It took about 1/2 an hour to get it organized, but the staff were very friendly and apologetic throughout the process. The bonus was when we finally got to our room we had been upgraded to a King bed without prior notice. The room was quiet, very basic, but clean. The bathroom was bright with a good shower. All-in-all considering the convenient location, this Radisson was a good choice for us, reasonably priced, with very courteous, friendly staff. We would stay there again.
Stayed 1 night in Jan 2020
Response from Eduardo Gomes on 21 Jan 2020
Dear guest, We are very happy to know that you had a positive experience at our hotel, it is good that the check in time was compensated with a comfortable upgrade, we hope to see you again here at Radisson Porto Alegre. Best Regards.

10/10 Excellent

FÁBIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very good stay. Staff friendly and helpful. Gym, breakfast, room all were clean and well appointed.
Stayed 1 night in Dec 2019
Response from Joana on 28 Dec 2019
Dear Mr. Fabio, Thank you very much for taking time to write about your experience with us. We appreciate your comments and we are really pleased to see that you had a great time in our hotel. Hope to see you soon. Best Regards Joana Gressler Ribeiro Service and Operation Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy elevator
Don’t pick room close to elevator if you don’t want to be awake early
Stayed 2 nights in Aug 2019

10/10 Excellent

Ignus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 2 nights in Jul 2019
Response from Joana on 12 Aug 2019
Dear Guest I would like to thank you for sharing your positive experience at Radisson Porto Alegre. We thank you for time to provide us with feedback regarding your stay, as it enables us to determine areas of improvement and make the changes necessary to satisfy our future guests. Hope to see you soon in our hotel. Best Regards Joana Gressler Ribeiro Services and Operation Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean room, excellent customer service, very good location
Stayed 1 night in May 2019
Response from Joana on 24 Jun 2019
Dear Guest I would like to thank you for sharing your positive experience at Radisson Porto Alegre. We thank you for time to provide us with feedback regarding your stay, as it enables us to determine areas of improvement and make the changes necessary to satisfy our future guests. Hope to see you soon in our hotel. Best Regards Joana Gressler Ribeiro Gerente de Serviços e Operações

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Joana on 30 Apr 2019
Prezado Sr. Richard, Ficamos honrados com a sua avaliação. Esperamos você novamente em nosso hotel! Atenciosamente Joana Gressler Ribeiro Gerente de Serviços e Operações

8/10 Good

James H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Food good. Service good. Small beds, but adequate for business travel. WiFi adequate.
Stayed 2 nights in Jun 2018
Response from Joana Gressler Ribeiro on 13 Jun 2018
Dear Mr. James, Thank you very much for taking time to write about your experience with us. We appreciate your comments and we are really pleased to see that you had a good time in our hotel. Hope to see you soon in our hotel. Best Regards Joana Gressler Ribeiro Gerente de Serviços e Operações

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Nelson, United Arab Emirates

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
I will recomend this hotel to my employees xxxxxxxxxxxxxxxxxxxxxxxxxxxcccccccccc
Stayed 3 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Joana on 17 Nov 2017
Prezado hóspede, Muito obrigada pela sua avaliação. Ficamos muito felizes em receber a pontuação 4 estrelas. Esperamos ter uma nova oportunidade de superar as suas expectativas. Atenciosamente Joana Gressler Ribeiro Gerente de Serviços e Operações

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old hotel with bad infrastructure.
The hotel is very old, the room badly decorated and not comfortable at all. The service was great though.
Stayed 1 night in Aug 2017
Response from Joana on 19 Aug 2017
Dear Traveler, Firstly, I would like to thank you for having provided much of your time to evaluate our hotel. Your feedback is very important for us to improve and strengthen our services. I am sorry that your experience at the Radisson Porto Alegre was not 100% satisfactory. On behalf of team Radisson Porto Alegre I would like to apologize and say that we hope that your next stay is excellent. Best Regards Joana Gressler Ribeiro Gerente de Serviços e Operações

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms are in poor condition for the price. Laghetto is cheaper and much nicer. Ibis is much cheaper and of the same quality. Sheets had holes and the bathroom was horrible.
Stayed 3 nights in Aug 2017
Response from Joana on 18 Aug 2017
Dear Guest I would like to thank you for sharing your positive experience at Radisson Porto Alegre. We thank you for time to provide us with feedback regarding your stay, as it enables us to determine areas of improvement and make the changes necessary to satisfy our future guests. Hope to see you soon in our hotel. Best Regards Joana Gressler Services/Operation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Fine hotel and reasonable price. The other 4 start hotel in the city (Sheraton) are nicer and is closer to restaurants

8/10 Good

ana

Liked: Property conditions & facilities

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Porto Alegre & fantastic staff
Hugo at front desk was great. Made sure my stay was perfect
Response from General Manager on 1 Feb 2017
Dear Guest I would like to thank you for sharing your positive experience at Radisson Porto Alegre. It is extremely gratifying to know that our team was able to help you some way. We hope that on your next stay with us we can exceed your expectations! I hope to welcome you soon in our hotel! Best Regards Joana Gressler Supervisora de Serviços

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover hotel
Stopover on the way to Gramado from the US, but it was perfect. The front desk staff helped for Porto Alegre info and went out of their way to orient us for the rest of the trip. If you need anything, ask for Bruno!
Response from General Manager on 27 Jan 2017
Dear Guest I would like to thank you for sharing your positive experience at Radisson Porto Alegre. We are really pleased to see that you had a great time in our hotel. It is extremely gratifying to know that we could offer you satisfactory services. Thank you for your compliments to our team. Feedbacks like yours keeps us motivated to always seek to improve. Hope to see you soon in our hotel. Best Regards Joana Gressler Supervisora de Serviços

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location in a very upscale residential area.
Response from Joana on 22 Jan 2017
Dear Guest, Thank you very much for taking time to write about your positive experience with us. We hope to see you soon in our hotel. Best Regards Joana Gressler Supervisora de Serviços

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 22 Jan 2017
Prezado hospede, Muito obrigada pela sua avaliação, estamos honrados em receber 5 estrelas! :) Nossa equipe está aguardando a sua próxima visita! Atenciosamente Joana Gressler Supervisora de Serviços

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to restaurants. The area is clean and safe. Easy taxi stand right outside. Supermarket is a block down the road.

10/10 Excellent

Faviana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very accessible, client friendly and gorgeous hotel
Response from General Manager on 11 Sept 2016
Dear Guest Firstly, I want to thank you for having provided part of your time to evaluate our hotel. We are glad that we could offer you satisfactory services. We hope that on your next stay with us we can exceed your expectations! On behalf of the Radisson Hotel Porto Alegre team thank you again and I hope soon to welcome you again in our hotel! Best Regards Joana Gressler Supervisora de Serviços

6/10 Okay

Sangjun

Liked: Cleanliness, staff & service
Response from General Manager on 9 Aug 2016
Dear guest, Thank you for taking the time to evaluate our hotel. We hope for another opportunity to exceed your expectations. Sincerely Joana Gressler Supervisora de Serviços

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 11 Sept 2016
Prezado hospede, Obrigada pela sua avaliação. Estamos aguardando uma nova oportunidade de superar as suas expectativas. Atenciosamente Joana Gressler Supervisora de Serviços

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my third stay at the Melia Jardim Europa. The location is very handy for meetings and restaurants and the hotel is fine but not exceptional. The AC in my room this time was not particularly effective but otherwise a decent stay.

8/10 Good

Andre, Zimbabwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay with great service. Rooms were comfortable and staff were very friendly. I will definitely go back again. One thing is the cable tv does not cater for international people i.e. Movies not in English so wanting to relax in the room was not fun.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
My First but not Last Stay.
This was my first stay at this hotel in Porto Alegre but I have stayed at Radisson's in other parts of the world. Everything was above average except for the beds in my room. I had two single beds that had large lamps attached to the headboards right beside the pillows. The beds were comfortable except for knocking my head against the lamp throughout the night. The neighbourhood was fine too and not too far from the airport, restaurants, etc., via taxi.

4/10 Poor

Anatoly A.

Liked: Cleanliness, room comfort
Simple And Comfortable
Good quality hotel. The only problem is that there is some construction is going on the top floors (or somewhere else) and the noise is omnipresent... The staff refuse to acknowledge that. But the noise is there and is pretty annoying. Otherwise everything is clean and working, though it is not luxurious place by any means. If you are looking for one - look somewhere else.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional and friendly staff
Very nice clean hotel. Excellent staff. Excellent buffet breakfast

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great hotel, but it is a bit far from the downtown. Not much within walking distance, but a quick taxi ride from the popular Moinhos district. Hotel staff was very friendly and courteous, checked me in early and got me a room on a higher floor. Overall, very pleasant experience.

6/10 Okay

Jan, Chile

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good hotel for business travel, nice staff
Rooms are spacious and clean. Concierge and attending staff very attentive and cordial. Hotel lacks in-house gym, pool, spa. Maintenance problems: Pumps and filters of watering system are very noisy.

6/10 Okay

Dwight, Durango, Colorado

Liked: Cleanliness, staff & service
Consistent and upgrading
Hotel is undergoing rennovation both physical and operational. Working on upgrading experience which will be welcome as Porto Alegre has very few good options. Have stayed here several times and have always had consistent experience.

8/10 Good

PATRICIA S.

Liked: Cleanliness, room comfort
Great location, getting remodeled, bad food
The breakfast was horrible, the staff seemed to be very unhappy complaining about the management. One of the employees actually came up to us to apologize for the way the lady from the front desk had treated us. He also explained that the management staff would be changing sometime soon and that the food they serve was second hand, bad quality and I could definitely tell when eating the breakfast. The hotel is still under construction, everything seems to be remodeled which is good. Awesome neighborhood. No gym, no pool. For Porto Alegre it is still a decent place to stay.

8/10 Good

Carlos, Bogotá

Liked: Cleanliness, staff & service, room comfort
Good neighborhood.
It is a good hotel. At the moment we stayed there. It was under modification, it was a little bit annoying but there was nothing they can do about it. The beds are comfortable and the breakfast is really healthy. Porto Alegre is a beautful city.