Terrace/patio

Reviews of Jupiter Hotel

3.5 out of 5
Jupiter Hotel
800 E Burnside St, Portland, OR

Reviews

7.8

Good

Rating 10 - Excellent. 358 out of 1001 reviews" "
Rating 8 - Good. 314 out of 1001 reviews" "
Rating 6 - Okay. 177 out of 1001 reviews" "
Rating 4 - Poor. 89 out of 1001 reviews" "
Rating 2 - Terrible. 63 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Julie, Portland

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from The Jupiter Hotel on 24 Apr 2024
Hi Julie, Thank you for taking the time to share your experience at The Jupiter, we appreciate it!Of course we wish you had a better experience with us as it sounds like you did not get what you expected. When there are issues during your stay they would need to be reported to the front desk when they are occurring in order for us to investigate and resolve them for you.Within our ability to accommodate, we always do what we can to increase the joy in your experience. We are sorry to hear we did not meet expectations during your stay and offer our hope that you come back to try us again so we can show you a better time next round.Thank you again for letting us know about how your stay went.

10/10 Excellent

Lou

Business traveller
Liked: Amenities
Love the chalk door
Stayed 1 night in Apr 2024
Response from Ethan on 22 Apr 2024
Thanks for the positive review! We always appreciate the creative notes, jokes, and artwork left by our guests on the door. If you come back to Portland we hope you choose to stay with us again.

10/10 Excellent

Shay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the sex positive atmosphere created in this updated hotel!
Stayed 1 night in Apr 2024
Response from Ethan on 20 Apr 2024
Thank you for the great review, we are glad that you enjoyed your stay and the atmosphere is by design! We hope if you visit Portland again you can stay with us again for another night of fun.

8/10 Good

Jennifer, London

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Ethan on 20 Apr 2024
Thank you for taking the time to submit a review! We hope that you enjoyed your stay with us, and appreciate any feedback that lets us know how we can improve.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check-in process. Dude with the red hair was very informative and happy to boast about the bar!
Stayed 1 night in Apr 2024
Response from The Jupiter Hotel on 17 Apr 2024
Thank you for your feedback, we are so glad that you enjoyed your stay with us and enjoyed our staff! We hope to see you again the next time that you're in Portland!

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from The Jupiter Hotel on 17 Apr 2024
Thank you for your feedback, we are so glad that you enjoyed your stay with us! We hope to see you again the next time that you're in Portland!

8/10 Good

Lauren, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Jupiter Hotel is definitely a motel- 2 floors, all rooms only accessible through outside, no elevator, check in was in a different building across the street. The room I stayed in "Entourage Double" had 2 beds, a table, a nightstand, wall unit heating/cooling, a clothing rack and 5 hangers, hair dryer attached to wall, tv. Room was very dark, the walls painted black except for the mural of David Bowie (pretty cool!) but the lamps in the room were not bright enough. No overhead light at all. Blackout curtains worked quite well. Bathroom had a hair dryer attached to the wall. One individual lotion in a tiny bottle, the rest of the soap and shampoo were in larger bottles attached to the shower wall. (Which I personally appreciate, as the waste from those tiny plastic bottles is excessive.) I asked for an iron and they answered and brought it to me quite fast. Free coffee and tea was available in the common rooms (had to exit the motel room and walk a little to get there.) Cute coffee shop across the street with breakfast options. Walkable to Nong's (you must go there) as well as other restaurants and food truck pods. Overall a fine motel, just wish there was a closet and more lighting.
Stayed 5 nights in Mar 2024
Response from The Jupiter Hotel on 26 Mar 2024
Thank you so much for your feedback, we are so glad that you enjoyed your stay with us! We are definitely proud of our little neighborhood around us with excellent dining, shops, and cafes! We also appreciate that you recognized that we're trying to be as eco-friendly as we can when it comes to room amenities. We hope to see you again the next time that you're in town!

6/10 Okay

Star

Liked: Cleanliness, staff & service
Disliked: Amenities
This property is no different than a Motel 6, but Motel 6 has free onsite parking. I live in town and picked this place because of the reviews and my past stays. This one was different. There is nothing special about the inside of the rooms. No mini fridge, microwave. It is very close to lots of dining options. There was a construction crew there until around 8:30 pm and it was NOISY! There are MANY other options, but if you’re from out of town this place is safe, clean and by not only lots of public transportation, but many dining options as well.
Stayed 2 nights in Mar 2024
Response from Jupiter Hotel on 24 Mar 2024
Hey Star, we're glad to hear you got a chance to explore the local offerings as one of our primary focuses is on encouraging our guests to engage with the community. The Jupiter Original is kept intentionally minimalist and has a hip, unassuming vibe to be used as a home base when going to shows or enjoying a night out on the town.

6/10 Okay

Julia

Travelled with partner
Liked: Staff & service, amenities
The pro's were the location and friendliness of staff. Very convenient location, walkable to restaurants and bars, people out and about. The staff was accommodating and offered a phone number you could text for assistance or for help to find parking. The con's were the parking (hotel parking lot was full, so only street parking was available, luckily we were able to find street parking that was free on the weekends, although this could have been dicey since it was late at night and if it were rainy); the room seemed to be used by a smoker before our stay as there was a bit of a smoke smell and the batteries had been removed from the smoke alarm and it had clearly been messed with; and the hotel is more of a motel because there is no lobby you walk through to get to your room - it is outside facing, with a central courtyard area in between rooms that had a large canopy tent over it, which was loud with the wind. There was security patrolling the premises, but it would still be easy for anyone from the street to access the rooms or at least get near.
Stayed 2 nights in Mar 2024
Response from Jupiter Hotel on 19 Mar 2024
Hey Julia, we're so glad to hear you were ale to enjoy the neighborhood and explore our little slice of Portland. I would like to sincerely apologize for the oversight regarding the smoke detector in your room. That is not to our standard and we are investigating what occurred so this will not happen again. We hope that you'll come see us again so we can have the opportunity to show you how truly fabulous stay at the Jupiter can be!

6/10 Okay

Gabon

Stayed 1 night in Mar 2024
Response from Jupiter Team on 3 Apr 2024
Glad you enjoyed your stay and hope to see you next time you're in Portland!

10/10 Excellent

Ryan

Travelled with partner
Bummed the dug fir was gone
Stayed 1 night in Mar 2024
Response from Jupiter Hotel on 12 Mar 2024
We miss the Doug Fir, too, Ryan. But keep an eye out as exciting things are coming! We will be honoring the space with a focus on the local music scene. Hope to see you again soon!

6/10 Okay

Sam

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Didn't realize there's such limited parking
Stayed 1 night in Mar 2024
Response from Jupiter Hotel on 12 Mar 2024
We make every effort on our website and pre-arrival emails to be clear about our parking options. Our desk staff will always have recommendations for nearby options in the event that we sell out of our paid parking. Sorry to see that this expectation colored the experience of your stay so much. We hope you'll give us another go next time you're in Portland!

10/10 Excellent

trisha, olympia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel. Super retro! Yes, the room was small, but we were in town for a show & only needed a place to sleep & this worked out great for us. Next time we may try the next door Jupiter, looked like a beautiful place.
Stayed 1 night in Mar 2024
Response from Jupiter Hotel on 12 Mar 2024
We love to hear when our guests take advantage of happenings in the neighborhood and explore! The Jupiter Hotel focuses on the 60s pop-culture scene while the Jupiter NEXT is modern-boutique. Come see us again so you can decide which one is your favorite!

8/10 Good

Karina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Firstly the hotel isnt brand new, the rooms are pretty outdated, however the staff is so helpful they elevated this 2.5 star hotel to a 4.5. One night we werent able to find a spot in the underground parking and the staff was able to acommodate us and even waived the fee. So grateful to have been met with such helpfulness and cleanliness as well. Thank you for a great stay!
Stayed 2 nights in Mar 2024
Response from Jupiter Hotel on 12 Mar 2024
We LOVE to hear how our staff shined! Thank you for the kind feedback. The Jupiter Hotel is a retro hotel with decor that seeks to highlight the 60s pop culture scene with it's most recent renovation in 2021. If you prefer a more modern vibe, give the Jupiter NEXT a try! Hope to host you again soon.

10/10 Excellent

David, Great Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable. Friendly staff. Clean
Stayed 1 night in Mar 2024
Response from The Jupiter Hotel on 6 Mar 2024
Thank you so much for your feedback, we so appreciate it! And we are double thankful that you had such pleasant interactions with our staff and enjoyed our neighborhood! We hope to see you again the next time that you're in town!

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all exceptional and the room was clean and a nice size. I will definitely book with Jupiter again if I ever return to the area.
Stayed 1 night in Feb 2024
Response from The Jupiter Hotel on 28 Feb 2024
Thank you so much for your feedback and kind words, we're really glad that you enjoyed our rooms! We hope to see you again the next time that you're in Portland!

4/10 Poor

Joaquin

Business traveller
Disliked: Amenities
lack of privacy on the ground level. Loud noise through out the night.
Stayed 1 night in Feb 2024
Response from Jupiter Hotel on 25 Feb 2024
Hey Joaquin, we are sorry to hear that you experienced some noise during your stay with us. We always do our best to respond to any noise issues during our quiet hours of 11pm to 8am. Please reach out to us prior to your next stay to let us know your expectations and we will be happy to set you up in a room that will make your stay exceptional.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fun property with nice rooms and friendly staff
Stayed 1 night in Feb 2024
Response from The Jupiter Hotel on 21 Feb 2024
Thank you so much for your feedback, we are so glad that you enjoyed your stay with us! We hope to see you again the next time that you're in Portland!

8/10 Good

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Jupiter. Staff at check in was very helpful. The room was very clean, quiet, and comfortable. Would have liked to know that the entry doors were outside with no secure corridor to get to the rooms. P
Stayed 1 night in Feb 2024
Response from The Jupiter Hotel on 20 Feb 2024
Thank you so much for your feedback, we are so glad that you enjoyed your stay with us! When you're back in Portland you could also try us at The NEXT which has those secure corridors to the rooms. We hope to see you when you're back in town!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of a sketchy area. But felt safe
Stayed 3 nights in Feb 2024
Response from The Jupiter Hotel on 15 Feb 2024
Thank you for your feedback, we appreciate hearing what guests thought of their stay with us! We're glad that you enjoyed your time with us, and want to promise you that we are indeed a safe area. We hope to see you again the next time that you're in Portland!

10/10 Excellent

Braden

Stayed 1 night in Feb 2024
Response from Jupiter Hotel on 24 Mar 2024
Love to see your stay with us was a perfect one! Hope to host you again soon. Safe travels!

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was noisy as anyone walked by the room door. The condoms on the nightstand was a bit weird.
Stayed 3 nights in Feb 2024
Response from The Jupiter Hotel on 13 Feb 2024
Thank you so much for your feedback, we are glad that you enjoyed your stay with us but are sorry we didn't meet all of your expectations. We hope the next time that you're in the city you give us another chance to improve upon your experience with us!

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A true dump. Dirty. Noisy. Complicated logistics. The staff has that classic Portland “I’m so cool yet grossly underpaid and you don’t deserve my time or attention” attitude and work ethic. There are too many options in town to have to put up with this.
Response from Jupiter Hotel Management on 11 Feb 2024
Hey Ali, the Jupiter Hotel is a classic Portland staple that is a favorite amongst travelers and locals for it's kitschy vibes, centralized location, and our unique approach to hospitality. We are not like other hotels and that's on purpose! We understand that we may not be to everyone's tastes but, as you said, there are other options in town if you prefer the more corporate standard. Best wishes on your future travels!

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super impressed with this hotel. Room Rates are affordable and the hotel is very clean, quiet and comfortable. The staff are amazing! They are all very personable, friendly, helpful and thoughtful. I also want to say that the body wash, shampoo, and conditioner that is mounted on the wall in the shower is outstanding, and so is the hand lotion. Those products are First Class and 5-stars all by themselves. Thank you all!
Stayed 1 night in Jan 2024
Response from The Jupiter Hotel on 7 Feb 2024
We are so glad that you had such a great time staying with us, and found our property so enjoyable! We will be sure to pass your kind words on to our great staff, and we hope to see you again the next time that you're in Portland!

2/10 Terrible

Carol

Stayed 4 nights in Feb 2024
Response from Jupiter Hotel on 24 Mar 2024
We're sorry to see your stay did not match expectations, Carol. We are always looking for ways to improve the guest experience so please reach out to management at info@jupiterhotel.com to let us know any details of your stay. We hope to have the chance to host you again soon so we can knock your next stay out of the park!

10/10 Excellent

Alexis

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating
Stayed 1 night in Jan 2024
Response from Jupiter Hotel on 30 Jan 2024
We love our staff; glad to hear you do too! Hope to host you again on your travels soon, Alexis.

10/10 Excellent

dorothy

Stayed 1 night in Jan 2024
Response from Jupiter Hotel on 24 Mar 2024
Thanks for throwing some stars our way, Dorothy! Come see us again soon.

10/10 Excellent

Circe

Stayed 1 night in Jan 2024
Response from Jupiter Hotel on 24 Mar 2024
Woohoo! We love to see a perfect stay experience. See you next time you're in orbit!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jupiter Hotel on 30 Jan 2024
Woohoo! Thanks for the five stars Samantha! See you again soon.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Jupiter Hotel on 26 Jan 2024
Thank you for your feedback, we are so glad that you had a good stay with us! We hope to see you again the next time that you're in Portland!

10/10 Excellent

consuelo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here because of a winter storm and my power was out. Very nice people, dog friendly and next time this happens I will come back here.
Stayed 4 nights in Jan 2024
Response from The Jupiter Hotel on 26 Jan 2024
While we hope that you won't lose your power again, we appreciate that we'll be top of your list if it happens again! We are also happy that you enjoyed your stay with us, and appreciate the feedback!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is great and the rooms are clean. Hotel has a unique vibe
Stayed 1 night in Jan 2024
Response from The Jupiter Hotel on 26 Jan 2024
Thank you for your feedback, we are so glad that you had a great stay with us! We hope to see you again the next time that you're in Portland!

8/10 Good

Jack

Stayed 1 night in Jan 2024
Response from The Jupiter Hotel on 26 Jan 2024
Thank you for your feedback, we are so glad that you had a good stay with us! We hope to see you again the next time that you're in Portland!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely splendid. I lost my wallet momentarily and their patience and bright attitudes were appreciated!
Stayed 1 night in Jan 2024
Response from The Jupiter Hotel on 26 Jan 2024
We are so glad that you enjoyed your stay with us, and we are doubly glad that you had such a great interaction with our staff! We look forward to seeing you the next time that you're in Portland!

6/10 Okay

Rebecca

Stayed 1 night in Oct 2023
Response from The Jupiter Hotel on 26 Jan 2024
Thank you for your feedback, we are so glad that you enjoyed your stay with us! We hope to see you again the next time that you're in Portland!

10/10 Excellent

Morgan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a fantastic trip with a nice hotel and great staff.
Stayed 4 nights in Jan 2024
Response from Jupiter Hotel on 10 Jan 2024
Glad to hear our exceptional staff helped make your stay special, Morgan. Hope to see you again soon!

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a treat to stay a Jupiter. Everything is in walking distance and rooms are very comfortable.
Stayed 1 night in Dec 2023
Response from The Jupiter Hotel on 26 Jan 2024
Thank you for your feedback, we are so glad that you had a great stay with us! We hope to see you again the next time that you're in Portland!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Recently stayed at the Jupiter Hotel in Portland and it was fantastic! Perfectly located, it's right in the heart of the city's vibrant scene. The hotel itself has a unique, artsy vibe that's so welcoming. Loved the rooms - they're a cool mix of modern and retro, super comfortable too. The staff were amazing, always ready to help with a smile. Plus, the on-site bar is a great spot to chill. In short, the Jupiter Hotel isn't just a place to stay; it's a part of the Portland experience. Highly recommend!
Stayed 1 night in Jan 2024
Response from Jupiter Hotel on 10 Jan 2024
We LOVE your summary, Steven. The Jupiter Hotel is a local institution and we're so proud to be part of the local community. Thanks you for the perfect score!

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jupiter Hotel on 10 Jan 2024
Perfect score, woohoo! Thanks Dominick.

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, great staff.
Stayed 1 night in Dec 2023
Response from Hotel Management on 7 Jan 2024
Thank you Alexandre, we're glad our staff was able to help with what you needed and that you enjoyed the hotel as much as we do!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Hotel Management on 7 Jan 2024
Thank you for the excellent review Mark! We hope you have a chance to come visit our hotel again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ethan on 18 Dec 2023
Thank you for the excellent review Jennifer! We hope you have a chance to come visit our hotel again!

10/10 Excellent

Rafael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the ironing board and the condoms!!!
Stayed 1 night in Dec 2023
Response from Ethan on 15 Dec 2023
Thanks for the 5 star review Rafael! I remember checking you and your friends in, I'm happy that the stay was to your liking, and that you were able to get the amenities that you needed! Come and visit us again sometime!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to the Jupiter! Great service. Walking to so many great restaurants and bars!!
Stayed 2 nights in Dec 2023
Response from Ethan on 15 Dec 2023
Thank you so much for the excellent review! We pride ourselves on excellent service. I'm glad you enjoyed the location, and were able to explore the area on foot!

8/10 Good

Jasmine

Stayed 1 night in Dec 2023
Response from The Jupiter Hotel on 26 Jan 2024
Thank you for your feedback, we are so glad that you had a good stay with us! We hope to see you again the next time that you're in Portland!

10/10 Excellent

lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Jupiter Hotel on 6 Dec 2023
Thank you so much for your feedback, we are so glad that you enjoyed your stay with us! We hope to see you again the next time that you're in Portland!

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Jupiter Hotel on 5 Dec 2023
Thank you so much for your feedback, and we are so glad that you enjoyed your stay with us! We hope to see you again the next time that you're in the city!

10/10 Excellent

Jessica

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from The Jupiter Hotel on 5 Dec 2023
Thank you so much for your feedback, and we are so glad that you enjoyed your stay with us! We hope to see you again the next time that you're in Portland!

6/10 Okay

Kimberley

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No onsite parking, it's across the street in a lot. Or if you can, there is limited garage parking but not close. Since the Doug Fir nightclub closed, its almost a ghost town but with parking spots, but again, you can't park there. So very very tiny rooms, no staff on site either. You have to go to Jupiter Next which is next block up. But Jupiter Next has a nice bar area. But Dirty Pretty is a block away and much better. I have stayed at Jupiter before and I knew it had small rooms but removing the on site parking and no staff anywhere, no, never again.
Stayed 2 nights in Nov 2023
Response from Jupiter Hotel on 3 Dec 2023
Because we are centrally located in a lively area, parking can be limited. We do offer a garage beneath the Jupiter Hotel and a lot right across the street from the hotel. We're sorry to hear you didn't enjoy Hey Love as much as we do. They did win this year's spirited awards for best hotel bar in the country, but we are lucky to be surrounded by some great walkable options! We are staffed 24 hours a day and are reachable via text if you'd rather stay cozy in your room.

10/10 Excellent

Ryan, Bothell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super kitschy and retro. Very clean and amazingly friendly staff.
Stayed 1 night in Nov 2023
Response from The Jupiter Hotel on 30 Nov 2023
We are so glad that you enjoyed your stay with us, and that you found us such fun here! We hope to see you again the next time that you're in Portland!