Portigliola Holidays from £387

The staff were very welcoming and easy to deal with. We had an issue with the room initially that was resolved quickly. Friendly service and a nice atmosphere.

For a budget hotel, it is quiet and convenient to the train station and the duomo. Reasonable comfortable bed but only one very flat pillow each. Shower is hot but water flow is weak. Satisfactory breakfast with self fry eggs. Would be nice if a toaster is available as the toastie maker don't make toast Staff were courteous and polite.

The service and the staff was excellent, no doubt. The guy at the entrance was super helpful and helped us to reserve a taxi for the airport. The room was spacious and ok, the towels were a bit old and one could notice, also the bedsheets and the pillows. Overall a good experience, cheap, convenient and well located. Breakfast was ok.

Comfortable hotel with friendly staff. Well located for ferry port and train station, with tram to both for the less energetic. I checked in late Sunday afternoon which meant reception was not staffed, but intercom provided all information to get in and access key card. Very comfortable bed and perfect pillows. Shower was small, but then I'm quite large! Water temperature regulation was very sensitive. Overall a good stop over

I tried to reached to them a week before my travel to get some information about the transport options to the hotel nobody responded i was already heading towards the hotel when i received an email in italian with useless information. On the day of arrival at reception they told me most of the facilities are closed including the restaurant none of this was mentioned while i made the bookings. The lady at the reception on 23rd around 13:30 while speaking to me in between exchanged words in her language with her staff member and both laughed and passed weird expressions which is very unprofessional and insulting to do to your guests. We went into the room noticed even the basic things are not in the room for a 4 star hotel. Only 2 water bottles in the fridge no kettle no tea bags no iron, Broken cupboards, Ants in the balcony, broken hair dryer, noisy Bed We asked them for extra towels 3 times finally had to get down and ask for 4 time.The AC was blowing air not cooling the room due to this my 1 year old got unwell and had temperature. I requested to make the AC work nothing changed. We went to speak at the reception and when we mentioned our baby is unwell they laughed at us at this moment we realised its a very unsafe place to stay.extremely rude and unprofessional staff worst hotel experience of my life.I had to leave the hotel and make another booking at a different place.