Title: TUI SUNEO Royal Kenz Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # TUI SUNEO Royal Kenz Hotel with private beach, full-service spa ![Terrace/patio](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719601/f03e24a0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719601/3bfc03c1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719601/2df2c8ac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment room(s), steam room, Turkish bath/hammam](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719601/43ce910f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Private beach nearby, white sand, sun-loungers, beach umbrellas](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719601/bfff948a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies TUI SUNEO Royal Kenz, next to a golf course, offers an upscale all-inclusive experience. Enjoy a white sand beach with loungers, yoga, Teles spa treatments, Modern European cuisine, and activities like beach volleyball. 7.2 Good ## Popular amenities - Bar - Gym - All-inclusive - 24/7 front desk - Spa - Pool £122 includes taxes & fees 8 Oct - 9 Oct ## Room options ### Check availability for these dates # Tonight [Sept 17 - Sept 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=9719601&PinnedHotelID=9719601&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=9719601&PinnedHotelID=9719601&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 18 - Sept 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-18&endDate=2025-09-19&selected=9719601&PinnedHotelID=9719601&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-18&endDate=2025-09-19&selected=9719601&PinnedHotelID=9719601&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 19 - Sept 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=9719601&PinnedHotelID=9719601&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=9719601&PinnedHotelID=9719601&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=9719601&PinnedHotelID=9719601&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=9719601&PinnedHotelID=9719601&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 11 of 11 rooms ![Premium Triple Vue Piscine | Minibar, in-room safe, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719601/85de76be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Triple Vue Piscine ### Highlights Balcony Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Minibar - Sleeps 3 - 3 Single Beds ![Minibar, in-room safe, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719601/e1a2c79c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Communicante Vue Jardin ### Highlights Balcony Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Minibar - Sleeps 4 - 2 Double Beds ![Minibar, in-room safe, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719601/780d3dba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Pool View ### Highlights Balcony Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Minibar - 237 sq ft - Sleeps 2 - 1 Double Bed OR 2 Single Beds ![Minibar, in-room safe, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719601/0d281299.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Garden View 8.0 Very good 1 review ### Highlights Balcony Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Minibar - 237 sq ft - Sleeps 2 - 1 Double Bed OR 2 Single Beds ![Minibar, in-room safe, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719601/0d281299.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room, Garden View ### Highlights Balcony Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Minibar - 237 sq ft - Sleeps 3 - 1 Double Bed and 1 Single Bed ![Premium Superieure Vue Jardin | Minibar, in-room safe, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719601/efb1434e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Superieure Vue Jardin ### Highlights Balcony Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Minibar - Sleeps 4 - 2 Double Beds ![Minibar, in-room safe, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719601/3a2fddca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Vue Piscine ### Highlights Balcony Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Minibar - Sleeps 2 - 1 Double Bed ![Minibar, in-room safe, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719601/17509b20.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Vue Jardin ### Highlights Balcony Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Minibar - Sleeps 2 - 1 Double Bed ![Standard Quadruple Room, Garden View | Minibar, in-room safe, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719601/d335c9b3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room, Garden View ### Highlights Balcony Separate sitting area Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer - 248 sq ft - Sleeps 4 - 1 Double Bed ![Minibar, in-room safe, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719601/d6139e9a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room, Pool View ### Highlights Balcony Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Minibar - Sleeps 3 - 2 Large Single Beds and 1 Single Sofa Bed ![Minibar, in-room safe, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719601/b907aa50.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Communicante Vue Piscine ### Highlights Balcony Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Minibar - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPort-El-Kantaoui-Hotels-Royal-Kenz-Thalasso-SPA.h9719601.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPort-El-Kantaoui-Hotels-Royal-Kenz-Thalasso-SPA.h9719601.Hotel-Information) ## About the area Located in Hammam Sousse, a neighbourhood in Port El Kantaoui, TUI SUNEO Royal Kenz is next to a golf course and near a private beach. Museum Dar Essid and Sousse Archaeological Museum are cultural highlights, and travellers looking to shop may want to visit Mall of Sousse and Soula Shopping Centre. Acqua Palace Water Park and Hannibal Park are also worth visiting. Take the opportunity to explore the area for water adventures such as windsurfing. [Visit our Port El Kantaoui travel guide](https://www.expedia.co.uk/Port-El-Kantaoui.dx6025072) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.91045%2C10.57767&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=cY69ztqB5zZwzE2QFK56YgNVagQ=) Jinene el kantaoui, Port El Kantaoui, 4089 ### What's nearby - El Kantaoui Golf Course - 2 min drive - 1.0 mile - Acqua Palace Water Park - 3 min drive - 1.4 miles - Port El Kantaoui Harbour - 4 min drive - 1.6 miles - Hannibal Park - 4 min drive - 1.9 miles - Port El Kantaoui Beach - 4 min drive - 1.9 miles ### Getting around - Sousse Sud Station - 16 min drive - Monastir (MIR-Habib Bourguiba Intl.) - 38 min drive ### Restaurants - ‪Hard Rock Cafe Port El Kantaoui - ‬7 min walk - ‪Café El Medina - ‬4 min drive - ‪Iberostar Selection Diar El Andalous Al Hambra Restaurant - ‬3 min drive - ‪Pâtisserie Essoukri | مرطبات السكري - ‬5 min drive - ‪A la Carte - ‬11 min walk ## About this property ### TUI SUNEO Royal Kenz Upscale eco-certified hotel located in Hammam Sousse An adjacent golf course, a swim-up bar and a beach bar are just a few of the amenities provided at TUI SUNEO Royal Kenz. With a white sand beach, sunloungers and beach volleyball, this hotel is the perfect place to soak up some sun. Indulge in a manicure/pedicure, thalassotherapy and a facial at Teles, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and Modern European cuisine. Enjoy the gym, as well as activities, such as beach yoga and archery. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a poolside bar and a free daily manager's reception. Additional perks include: - A seasonal outdoor pool and an indoor pool, along with sunloungers, pool umbrellas and a lifeguard on site - Free self-parking and extended parking - A lift, a banquet hall and beach umbrellas - A vending machine, a TV in reception and luggage storage Room features All 468 rooms offer comforts such as air conditioning, in addition to perks such as safes and sound-insulated walls. More conveniences in all rooms include: - Bathrooms with baths or showers and free toiletries - 54-cm flat-screen TVs with satellite channels - Balconies, free infant beds and electric kettles ### All-inclusive details All-inclusive room rates at TUI SUNEO Royal Kenz are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages Buffet meals, snacks and beverages included ### Awards and affiliations Eco-certified property This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Street parking available - Free extended parking on site - Wheelchair-accessible parking available ### Food and drink - 2 bars/lounges - 2 coffee shops/cafes - 3 restaurants - A beach bar - A poolside bar - A swim-up bar - Free daily manager's reception - Snack bar/deli ### Restaurants on site - Bar Americain Extra - Bombay - l'Olivier - Snack ### Things to do - 36-hole adjacent golf course - Arcade/game room - Archery - Beach volleyball - Beach yoga - Billiards/pool table - Full-service spa - Golf clubhouse - Gym - Indoor pool - Library - Outdoor pool (guest access) - Playground - Sauna - Seasonal outdoor pool - Shopping - Steam room - TV in common areas ### Family friendly - Arcade/game room - In-room cot - Indoor pool - Laundry facilities - Lifeguards on site - Playground - Seasonal outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Direct access to a private beach - Garden - Outdoor entertainment area - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 4 treatment rooms - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Detox wraps - Facials - Hot stone massages - Hydrotherapy - Manicures/pedicures - Mud bath - Reflexology - Spa open daily - Sports massages - Steam room - Thai massages - Thalassotherapy - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - Banquet hall - Designated smoking areas - Lifeguards - Mediterranean architecture ## Room amenities ### Bedroom - Bedsheets provided - Free cot ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - 54-cm flat-screen TV with satellite channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Air conditioning - Heating (climate-controlled) - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 6:00 AM Contactless check-in and check-out are available Late check-in subject to availability ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Royal Kenz Thalasso & SPA All-Inclusive policy is to only accept bookings from couples and families. This property requires that Citizens of Tunisia present proof of marriage at check-in when sharing a room. ### Renovations and closures The following facilities are closed on Monday, Friday, Saturday and Sunday: - Indoor pool ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking. - A tax is imposed by the city: EUR 3.57 per person, per night, up to 10 nights. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from May to October Pool access available from 10:00 AM to 5:00 PM Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 May to 14 June No pets and no service animals are allowed at this property ### Property is also known as Royal Kenz Thalasso Resort Port El Kantaoui Royal Kenz Thalasso Resort Royal Kenz Thalasso Port El Kantaoui Royal Kenz Thalasso Royal Kenz Thalasso SPA Royal Kenz Thalasso All-inclusive property Port El Kantaoui Royal Kenz Thalasso All-inclusive property Royal Kenz Thalasso All Inclusive Hotel Port El Kantaoui Royal Kenz Thalasso All Inclusive Hotel Royal Kenz Thalasso All Inclusive Port El Kantaoui Royal Kenz Thalasso All Inclusive Hotel Royal Kenz Thalasso & SPA All Inclusive Port El Kantaoui Port El Kantaoui Royal Kenz Thalasso & SPA All Inclusive Hotel Hotel Royal Kenz Thalasso & SPA All Inclusive Royal Kenz Thalasso & SPA All Inclusive Port El Kantaoui Royal Kenz Thalasso SPA Royal Kenz Thalasso Inclusive Royal Kenz Thalasso SPA TUI SUNEO Royal Kenz Hotel TUI SUNEO Royal Kenz Port El Kantaoui Royal Kenz Thalasso SPA All Inclusive TUI SUNEO Royal Kenz Hotel Port El Kantaoui ## Frequently asked questions ### Does TUI SUNEO Royal Kenz have a pool? > Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 10:00 AM to 5:00 PM. ### How much does it cost to stay at TUI SUNEO Royal Kenz? > As of 17 Sept 2025, prices found for a 1-night stay for 2 adults at TUI SUNEO Royal Kenz on 8 Oct 2025 start from £121.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Port-El-Kantaoui-Hotels-Royal-Kenz-Thalasso-SPA.h9719601.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is TUI SUNEO Royal Kenz pet-friendly? > No, pets are not allowed at this property. ### How much is parking at TUI SUNEO Royal Kenz? > Self-parking and extended parking are free at this property. ### What time is check-in at TUI SUNEO Royal Kenz? > Check-in start time: 2:00 PM; check-in end time: 6:00 AM. Late check-in is available during limited hours. ### What time is check-out at TUI SUNEO Royal Kenz? > Checkout is at noon. ### Are there all-inclusive benefits at TUI SUNEO Royal Kenz? > Some rate plans available at this property are all-inclusive. ### Where is TUI SUNEO Royal Kenz located? > Offering direct access to the beach, this Hammam Sousse hotel is next to a golf course and within 2 mi (3 km) of El Kantaoui Golf Course, Port El Kantaoui Harbour and Acqua Palace Water Park. Hannibal Park and Zinebledi are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## TUI SUNEO Royal Kenz Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 12 8 - Good 10 6 - Okay 4 4 - Poor 2 2 - Terrible 6 ### 7.6/10 Cleanliness ### 7.4/10 Staff & service ### 7.4/10 Amenities ### 7.2/10 Property conditions & facilities ### 5.4/10 Eco-friendliness ### 10/10 Excellent #### Melanie 24 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfection The hotel and staff all of them from reception to cleaning staff could not have done more. The animation team world class love them ##### Melanie Stayed 7 nights in Nov 2024 ### 2/10 Terrible #### Thea 8 Nov 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This property is over priced and gave me back ally pay by the hour hotel vibes. Front desk rude and not accommodating. I reserved a room with garden view I was given a view of the lower rooftop and street where I listened to cars and loud music all night. The pictures posted online are fake this is not how the rooms actually look and the bed sheet had cigarette stains. I have to have tech come to room to fix broken things. I requested new room and they refused. The bathroom had no toiletries. Just a cheap bar of soap. I will never return to this place and I do not recommend!!!!!! ##### Thea Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Carmie 16 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A great place to stay and relax, fun times with the Animation crew! They hosted activies that left you feeling happy!! The rooms are very comfortable and clean, the food was exceptional, allowing you to experience Tunisian cuisine. The reception staff were extremely accomodating and super nice 😍 Bar staff were great and a first for me, they actually mixed cocktails. House keeping were very good, making your room clean and supplies for your room replenished. Security at the gate and around the hotel was great, however Tunisia is an very safe place for visitors. ##### Carmie Stayed 3 nights in Sep 2024 ### 6/10 Okay #### MARIE CHRISTINE 3 May 2024 Liked: Cleanliness, staff & service Hôtel correct mais salle de sport à revoir complètement, attitude limite correcte de certains employés, les soins du SPA, hors balneo, ne sont absolument pas à la hauteur et personnel pas suffisamment qualifié en accueil et en soins Personnel restauration à l’écoute et très serviable ainsi que les femmes de chambres Impensable de passer la tondeuse à 14h près des clients qui doivent sortir eux-mêmes, leurs transats du gazon !!!!!! Abords de la piscine trop bruyants et clients très indisciplinés ( réservation des transats dès 8h du matin sans y être et radio allumée de certains clients créant une grande nuisance !! ##### MARIE CHRISTINE Stayed 6 nights in Apr 2024 ### 10/10 Excellent #### Bouraoui 23 Mar 2024 ##### Bouraoui Stayed 1 night in Mar 2024 ### 8/10 Good #### Abdelwahab 16 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities ##### Abdelwahab Stayed 14 nights in Nov 2023 ### 2/10 Terrible #### OUISEM 20 Aug 2023 Disliked: Staff & service, property conditions & facilities, room comfort #### Service et accueil lamentable Tout bonnement une catastrophe ! Tout a commencé pas l’entrée de l’hôtel. Le garde nous accueille, et commence rapidement à nous poser des questions qui n’ont rien à voir avec notre séjour. Une fois l’entrée de la grille dépassé, c’est au tour des agents de sécurité de continuité la débâcle. Nous nous stationnons en face de l’entrée principal afin de décharger la voiture de nos bagage. A peine le temps de sortir de la voiture, deux agents de sécurité se sont rué sur nous. «  non non non vous pouvez ps rester, il faut bouger, vous avez pas le droit de vous garer ici » sauf que le parking de l’hôtel est complet et que nous avons nul par d’autre où aller. Une fois la voiture déplacé et très mal garé, ils nous ont demandé d’aller nous enregistrer. S’enregistrer a la réception ? Non bien trop simple. Il nous a été demandé de traverser tout l’hôtel pour nous enregistrer. Enfin Arrivé à la zone d’enregistrement, on nous s’explique que notre réservation est inexistante. On leur explique que le garde a l’entrée nous a trouver. Rien n’y fait, on nous demande de retourner à la réception. Après 10 min d’attente, le réceptionniste nous donne enfin les clefs. Nous décidons de nous calmer, bien qu’excéde par tant d’amateurisme et de manque de respect. C’était son compter le reste du séjour, nourriture infâme, pas de verre sur les table pour pouvoir boire de l’eau, aucune réponse des serveuses quand nous leurs avions simplement demandé des couverts pour nous restaurer. A BANNIR VRAIMENT ! ##### OUISEM Stayed 2 nights in Aug 2023 ### 2/10 Terrible #### Foued 19 Aug 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Foued Stayed 2 nights in Aug 2023 ### 8/10 Good #### Sévan 6 Oct 2022 Liked: Staff & service, amenities, property conditions & facilities Le personnel est tres gentil et serviable en revanche la réception il devrait revoir leur manière de recevoir les clients ##### Sévan Stayed 1 night in Oct 2022 ### 6/10 Okay #### Ines 4 Sept 2022 Liked: Staff & service, amenities Disliked: Cleanliness Grand hôtel avec plusieurs piscines, jolie déco, personnel agréable, Petit bémol très bruyant le soir si vous avez des enfants en bas âge : musique et animation trop tard le soir, chambre pas clean à l’arrivé . Buffet varié ##### Ines Stayed 2 nights in Aug 2022 ### 8/10 Good #### Ahmed 28 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pour un séjour agréable à Sousse Bel hôtel avec deux piscines extérieures agréables et une piscine intérieure à l'eau de mer. L'accès à la plage n'est pas direct puisqu'il faut marcher 4 minutes avant d'atteindre la zone des parasols. Nourriture variée et de bonne qualité. Animation sympa et qui se laisse voir. Le seul inconvénient est que le parking se remplit et qu'on est parfois amenés à garer la voiture à l'extérieur. ##### Ahmed Stayed 2 nights in Aug 2022 ### 4/10 Poor #### Abdelwahab 7 Jun 2022 Liked: Amenities, property conditions & facilities The hotel is very tiring, the carpets located on the first and second floor are dirty, and old and need to be replaced. The hotel is not located in the beach. The beach is around 200 m walk and is not easily accessed by special need people. The cats and their babies are all over the place, in the restaurant area. Birds are also around inside the restaurant. The food is OK but not too many kitchen utensils tongs are not available, so some people take food by hand (cross contamination). The fish is not fillet so you must be careful of fish spines in the throats. Fish are cooked with heads. Most of the meat is not deboned and not easy to cut. Some cleaning staff may ask for money while cleaning the toilets The animation team is poor and no innovation at all. all shows have been repetitive for more than 10 years now despite the team members are different. No instruction on how to use the hotel facilities, Safety box etc. I will not come again. ##### Abdelwahab Stayed 26 nights in May 2022 ### 6/10 Okay #### Abdelwahab 4 Jun 2022 Disliked: Staff & service The beach is far from the hotel facility ##### Abdelwahab Stayed 1 night in Jun 2022 ### 8/10 Good #### said 16 May 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ![](https://a.travel-assets.com/ugc/hotel-reviews/2A0993B0731A31EEA9C49826952F58C30FE167D21652716907305.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/474D4794369AA06EB76FA38222321D918C97E9FF1652717028802.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### said Stayed 1 night in May 2022 ### 2/10 Terrible #### Mrad 16 May 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Mrad Stayed 1 night in May 2022 ### 10/10 Excellent #### Verified traveller 8 Oct 2020 ##### Verified traveller Stayed 5 nights in Sep 2020 ### 10/10 Excellent #### Derois, Lasalle 13 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La qualité de la restauration est moyenne mais compte tenu du tarif...... ##### Derois Stayed 7 nights in Jan 2020 ### 4/10 Poor #### YOLANDE 26 Jan 2020 Liked: Cleanliness, room comfort Disliked: Staff & service, property conditions & facilities #### RIEN A VOIR AVEC LE SEJOUR PRECEDENT ##### YOLANDE Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller 24 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing stay Amazing beautifully presented hotel. Staff couldn't do enough for us we were treated like royalty. Plenty of luxuries and I've never seen a hotel as. Clean as this. Only downside us lack of pool changing rooms. But we will be returning most deffinately at some point. ##### Verified traveller Stayed 1 night in Jan 2020 ### 2/10 Terrible #### Salem 11 Jan 2020 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### Inte bra Badhuset stäng, snack stäng, sängen är Trasigt, ni skriver allt inclusive men det är inte!!! Finns ingenting för barn... Dåligt mat... ##### Salem Stayed 1 night in Jan 2020 ### 2/10 Terrible #### Verified traveller 10 Jan 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Bad hotel from every side ..poor ...not clean ... picture not like what expiera site show us I am sad sad and angry thanks allah was one night ..,no water in bath it was Muslim country how can be that ##### Verified traveller Stayed 1 night in Jan 2020 ### 10/10 Excellent #### ZCK, Paris 5 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Le point fort est centre de thalassothérapie. Personnel agréable et serviable. ##### ZCK Stayed 1 night in Dec 2019 ### 8/10 Good #### Verified traveller 30 Aug 2019 Liked: Cleanliness, amenities, property conditions & facilities Excellent food staff, views nothing to criticize I will come back very soon Price is high compared to other hotels ##### Verified traveller Stayed 21 nights in Aug 2019 ### 6/10 Okay #### MOHAMED 11 Aug 2019 Disliked: Cleanliness, room comfort ##### MOHAMED Stayed 5 nights in Aug 2019 ### 8/10 Good #### Claudine 5 May 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Claudine Stayed 3 nights in Apr 2019 ## Expedia's Latest Trends ### Hotels > [Jardines Apartment 2](https://www.expedia.co.uk/Tias-Hotels-Jardines-Apartment-2.h66266780.Hotel-Information) > > [Adults Only Resorts & Hotels in Sri Lanka](https://www.expedia.co.uk/Destinations-In-Sri-Lanka-Adults-Only-Resorts.0-0-d167-tAdultsOnlyResorts.Hotel-Filter-Destinations) > > [5 Star Hotels in Torre del Greco](https://www.expedia.co.uk/5Star-Torre-Del-Greco-Hotels.s50-0-d6046624.Travel-Guide-Filter-Hotels) > > [B&B Glossop](https://www.expedia.co.uk/Glossop-Bed-And-Breakfasts.d182526-aaBedAndBreakfasts.Travel-Guide-Accommodation) > > [Bangkok Marriott Hotel The Surawongse](https://www.expedia.co.uk/Bangkok-Hotels-Bangkok-Marriott-Hotel-The-Surawongse.h21472564.Hotel-Information) > > [The Royal Santrian](https://www.expedia.co.uk/Nusa-Dua-Hotels-The-Royal-Santrian.h3297695.Hotel-Information) > > [Villas Maldives](https://www.expedia.co.uk/Maldives-Villas.d109-aaVillas.Travel-Guide-Accommodation) > > [Spa Hotels in Whitby](https://www.expedia.co.uk/Whitby-Hotels-Spa-Hotels.0-0-d182692-tSpaHotels.Travel-Guide-Filter-Hotels) > > [Mountain Lake Lodge](https://www.expedia.co.uk/Blacksburg-Hotels-Mountain-Lake-Lodge.h12055.Hotel-Information) > > [The Howard Arms](https://www.expedia.co.uk/Shipston-On-Stour-Hotels-The-Howard-Arms.h16246815.Hotel-Information) > > [Hotels with Hot Tubs near Ibiza Island](https://www.expedia.co.uk/Ibiza-Island-Hotels-Hotels-With-Hot-Tubs.0-0-d602653-tHotelsWithHotTubs.Travel-Guide-Filter-Hotels) > > [Cheap Hotels in Paisley](https://www.expedia.co.uk/Paisley-Hotels-Budget-Hotels.0-0-d5601-tBudgetHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Umberleigh](https://www.expedia.co.uk/Umberleigh-Hotels.d182678.Travel-Guide-Hotels) > > [Manchester South Hotel, Sure Hotel Collection by BW](https://www.expedia.co.uk/Manchester-Hotels-Manchester-South-Hotel.h182484.Hotel-Information) ### Flights > [Flights from Miami (MIA) to San José (SJO)](https://www.expedia.co.uk/lp/flights/mia/sjo/miami-to-san-jose) > > [Flights from East Midlands to ROM-All Airports](https://www.expedia.co.uk/lp/flights/ema/rom/east-midlands-to-rome) > > [Flights from Natales (PNT) to Santiago (SCL)](https://www.expedia.co.uk/lp/flights/pnt/scl/puerto-natales-to-santiago) > > [Flights from Melbourne (MEL) to London (LHR)](https://www.expedia.co.uk/lp/flights/mel/lhr/melbourne-to-london) > > [Flights from Crumlin (BFS) to Northampton (ORM)](https://www.expedia.co.uk/lp/flights/bfs/orm/belfast-to-northampton) > > [Flights from Casablanca (CMN) to London (LHR)](https://www.expedia.co.uk/lp/flights/cmn/lhr/casablanca-to-london) > > [Flights from Sydney (SYD) to Whitsundays (HTI)](https://www.expedia.co.uk/lp/flights/syd/hti/sydney-to-hamilton-island) ### Cars > [Car hire in Sankt Anton am Arlberg](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Sankt-Anton-Am-Arlberg.d5828.Car-Hire-Guide) > > [Car hire in Ko Pha-ngan](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Ko-Pha-Ngan.d6051159.Car-Hire-Guide) > > [Car hire in Miami](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Miami-Intl.d4278605.Car-Hire-Guide) ### Packages > [Pitville Pump Room](https://www.expedia.co.uk/Pitville-Pump-Room-Cheltenham.d6094205.Attraction) ### General > [Visit Sorrento](https://www.expedia.co.uk/Melbourne-Sorrento.dx6140050)