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Reviews of The Estuary Hotel and Spa

3 out of 5
The Estuary Hotel and Spa
Main Road R61, Kwazulu Natal, RSA, Port Edward, KwaZulu-Natal

Reviews

8.0

Very good

Rating 10 - Excellent. 14 out of 39 reviews" "
Rating 8 - Good. 16 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 2 out of 39 reviews" "
Rating 2 - Terrible. 2 out of 39 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shamla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was pleasant. A room for 3 only had 2 sets of cups and no spoons, 2 towels instead of 3. Had to call room service each time we required the 3rd set of above
Stayed 2 nights in Jul 2023

6/10 Okay

T N

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nice setting, not much to do....
1st Room allocated - Aircon did not work. 2nd room was lovely. We had poor internet service. Both breakfast meals we had to ask for some of the food that was on the menu but not served. Servings were generous.
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Disappointing
The breakfast was not nice and wifi was very weak.
Stayed 5 nights in Dec 2020

10/10 Excellent

Mala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Horrible experience
Had to move rooms 3-times, The 1st was absolutely filthy which they agreed with us. 2nd, had insect poo falling through the ceiling messing the bedding etc which they couldnt fix an had to move us to the 3rd which had fresh paint smell clogging drains etc, had to just live this experience out
Stayed 2 nights in Jan 2020

8/10 Good

Seluleko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and chilled,we enjoyed ourselves
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A slice of heaven
Gorgeous views Safe Relaxing pool area Included child entertainment (excellent and safe!) Jungle gyms Fantastic restaurant
Stayed 3 nights in Mar 2019

10/10 Excellent

Sarika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Mini-vacation EVER
This was my first vacation with my kids and The Estuary Hotel and Spa went above and beyond to make our short stay both comfortable and relaxing. My kids were well entertained, had loads of fun and even refused to leave. I will definitely be going back for a longer stay.
Stayed 3 nights in Mar 2019
Response from Samantha Mkhize on 6 Apr 2019
Dear Valued Guest, Thank you for taking the time to leave us such a wonderful review. Your feedback is always appreciated. We were so happy to read you and your wonderful family enjoyed the time well spent with us and can not wait till we see you again. Have a splendid day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful experience
Stayed 1 night in Feb 2019
Response from Samantha Mkhize on 6 Apr 2019
Dear Valued Guest, Thank you for taking the time to review our coastal gem. Such wonderful news to know you enjoyed the time well spent with us, always lovely to hear when we've met a guests expectations. Have a wonderful day! Warm Regards

8/10 Good

Navisha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Mala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful place on South Coast
Hotel was amazing, Food was delicious, very peaceful, quiet place, staff friendly and helpful. Want to definitely go back for a longer stay.
Stayed 1 night in Jan 2019

6/10 Okay

Lourens

Disliked: Cleanliness, room comfort
Stayed 5 nights in Dec 2018

8/10 Good

zanele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pea careful and tranquil
It was lovely
Stayed 1 night in Dec 2018

10/10 Excellent

Puranthree

The room, food, scenery and activities was superb.Had a fantastic family holiday
Stayed 1 night in Nov 2018
Response from Sarah-Lee on 19 Nov 2018
Dear Puranthree, It is always such a delight to receive such fabulous feedback from our guests. Our team is delighted that you enjoyed your stay! We hope to have you here with us again soon.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Beautiful setting and lovely staff.
The hotel itself is very charming and set in the most beautiful area. We had a lovely time and the breakfast was very good. Rooms were spacious and well kept but we did have a problem with flying ants and other bugs. Overall, a good stay.
Stayed 1 night in Nov 2018
Response from Sarah-Lee on 19 Nov 2018
Thank you so much for this lovely review and for getting in touch with us. We are so sorry to hear about the wildlife invading your stay. As much as we wish we could, we are unfortunately not able to control them all :) Our team enjoyed hosting you and we hope to have you join us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness
Nice hotel but some staff members horrible reported to the management nothing done and it's a pity the hotel is nice
Stayed 7 nights in Oct 2018
Response from Sarah-Lee on 17 Oct 2018
Good afternoon, I hope you are having a lovely day so far. Thank you so much for taking the time to review our beautiful hotel and for giving us your valuable feedback. It is always such a delight to have you here with us and we are very saddened to hear that our staff service was not up to your expectations. We have a staff meeting coming up and will be sure to address the matter. I would like to sincerely thank you for bringing this to our attention. Our team absolutely loves hosting you and we sincerely hope that you will join us again soon. Have a wonderful day further. Kindest Regards, Sarah-Lee

8/10 Good

Kamalsen

Liked: Staff & service, property conditions & facilities, room comfort
It was okay for a overnight trip .
Stayed 1 night in Oct 2018
Response from Sarah-Lee on 19 Nov 2018
Thank you so much for reviewing our beautiful haven, Kamalsen. We are glad to hear that you enjoyed your stay and trust your next will be a 5 star getaway :) Come back again soon!

6/10 Okay

Samke

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2018
Response from Sarah-Lee on 10 Oct 2018
Dear Samke, Thank you for taking the time to review our beautiful hotel and for giving us your valuable feedback. Please would you be so kind as to give us more information on your stay. marketing@estuaryhotel.co.za I look forward to hearing from you and we cannot wait to welcome you back! Have a wonderful day

8/10 Good

Neliswa

Liked: Staff & service, room comfort
The door lock was a problem, parking space wedding
Stayed 2 nights in Sep 2018
Response from Sarah-Lee on 27 Sept 2018
Dear Neliswa, Thank you so much for taking the time to review our beautiful hotel and for giving us your valuable feedback. We are in the process of creating parking for our wedding guests. Thank you so much for your input; it is much appreciated! I am so glad to hear that you enjoyed your stay and we cannot wait to welcome you back! Have a wonderful day.

10/10 Excellent

Tembakazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Estuary
We loved it! The view was awesome!!
Stayed 1 night in Aug 2018
Response from Sarah-Lee on 30 Aug 2018
Dear Tembakazi, Thank you so much for taking the time to give us your valuable feedback and for this fabulous review! Our team is so glad to hear that you enjoyed your stay and cannot wait to welcome you back. Have a wonderful day!

8/10 Good

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very comfortable and relaxing People were friendly
Response from Sarah-Lee on 27 Sept 2018
Thank you so much for this lovely review, Sarah! We are thrilled to hear that you enjoyed your stay. Come back soon for another unforgettable holiday :)

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dawah Family- The Estuary Hotel & Spa
Check in was quick and efficient. the room we were given the first night had a mouldy smell, which was efficiently taken car of in the morning and we were moved to another room. The meals at the hotel was great and we breakfast and dinner, even if we required an item that was not on the breakfast menu. My son who is 5 and half loaf the Kids club. The staff went out of they way to make sure we enjoyed our stay. we will definitely book at this hotel again.

2/10 Terrible

VN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted and extremely disappointed
When I arrived at check in, I was told that there was an outstanding balance on my account. I advised them that the accommodation was prepaid. I had booked for two adults and 2 children on the check in information sheet they only had it as 2 adults. The room was disappointing and this is definitely not a 4 star establishment. The bathroom had a strong smell of urine and the shower was dirty. The room had a problem with ants. We booked dinner at the hotel and had to wait an hour and a half for our food and when it did arrive the food was cold. There seemed to be a lot of arguing between the waiters and the chefs. A lot of guests ended up leaving without eating. The hotels.com confirmation states that the room has iron and ironing board facilities. On Sunday morning we called for a iron and ironing board. We were told that they do not give guest the iron and iron board but offer the service. My husband asked if there was a charge and was told there wasn't. When the lady gets to the door she tells us there is a fee of R6 per item. Because the clothes need ironing we had no choice but to give it in. This is misleading and I was extremely upset by this. I would never recommend this hotel to anyone and I am in the travel related industry.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Estuary Hotel was a very good experience. The setting is absolutely beautiful. Staff were very friendly and efficient. Room was clean and comfortable. Food was very good. Definitely value for money and I would stay there again.
Stayed 3 nights in Jan 2018

10/10 Excellent

AVELINO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY SCENIC,CLEAN WELL KEPT ACCOMADATION. FREINDLY STAFF.
Stayed 2 nights in Nov 2017
Thank you so much for this lovely review, Avelino. We are thrilled that you enjoyed your stay with us and look forward to welcoming you back soon!

6/10 Okay

Verified traveller

Liked: Room comfort
Very comfortable, pity that breakfast was such a let down, baines maries were empty, coffee was cold, and a single toaster for the entire dining hall made people queue to toast their bread

10/10 Excellent

Jabulani

Liked: Cleanliness, staff & service, room comfort
Good
Good
Response from General Manager on 16 Feb 2017
We are so thrilled you enjoyed our stay with us Jabulani. We hope you visit us soon again! Kindest Regards Liezl Cumming Public Relations Manager

8/10 Good

Ajay

Liked: Staff & service
Disliked: Cleanliness
Pleasant family get-away
Check-in was prompt. Staff were friendly and accomodating. The room though was not ready even though we were checking in 2 hours after check-in time. The staff worked quickly to have our room ready. Although neat, the room had a feel of being old. The welcome mat was tattered and torn. The room also had an unpleasant smell but the friendly spa staff loaned us an aromatheraphy burner to make the room more comfortable. Room service is only available when the restaurant is not serving buffet. The breakfast and supper was quite enjoyable.

2/10 Terrible

Shamila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DEFINITELY NOT A 4 STAR.
NOT GREAT AT ALL. DISGUSTING TO SAY THE LEAST.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, with great hospitality!
Great, relaxing stay!

10/10 Excellent

june, ballitto kzn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
junes review
great location really spectacular they need to purchase egg cups they had none for my order of boiled eggs apart from that it was great very good attitude from all the staff willing to please from the bedroom cleaner to all the other staff 100%

8/10 Good

PAOLO

Travelled with family
Liked: Cleanliness, staff & service
Hotel a little bit old but in a beautiful position. Very good dinner buffet and breakfast
Stayed 1 night in Aug 2023

10/10 Excellent

Yves

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel magnifique dans un cadre merveilleux. Calme, dans un estuaire avec vue sur la mer. Vous vous endormez au son des vagues...
Stayed 1 night in Jul 2023

8/10 Good

K

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
若干下水の匂いがシャワー室でした。妻は気になってないので、気のせいかも知らないが。Wi-Fiは繋がっているのに、速度は遅い。
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018