Convent of Santa Cruz de la Popa

The hotel is nothing like what’s described on Expedia. The buildings look old, and the rooms feel dusty and outdated. There are no real amenities in the room—just two glass bottles of water, and it’s unclear whether they’re being refilled or replaced. The “all‑inclusive” offering is also misleading. The buffet is open for breakfast and lunch with the same menu every day. Dinner service is inconsistent; although the buffet was open on my arrival day (Sunday), it was closed the following evening. Guests are required to make reservations for dinner at one of the on‑site restaurants and reservations are difficult to secure due to constant “fully booked” notices on the website. On a positive note, the hotel’s beachfront location, along with the availability of chairs and umbrellas, made for a relaxing day by the water. The multiple pools were also a highlight. Those parts were enjoyable, but overall the stay did not match what was advertised.

This hotel is very clean, the staff are very friendly and helpful. The check-in process was easy and effortless. Upon arriving, my boyfriend and I were greeted by the doorman and he took our suitcases while we checked in. We speak little to no Spanish, however all the staff are bilingual. The lobby and the rooms are pristine and I even saw the staff swipe their hands on the walls as if they were checking for dust which is a testament to how clean this hotel is. The location of the hotel is perfect, as it is in the middle of Getsemani. I felt very safe inside the hotel.

Food was great great staff