6/10 Okay
Mark
10 Oct 2023
Liked: Cleanliness, staff & service
Ok but could be bettter
We were a little underwhelmed. Our expectations were high with the hotel
Having a 9/10 rating when we booked. Unfortunately, the hotel didn’t quite deliver. We were booked into the wrong room type but that was hotels.com fault and not the hotel itself. We were surprised when after 3 days we moved rooms we were charged for an upgrade even though the room we moved to was the same price. The 1st room had some issues with the plumbing and had an unfortunate smell, the walls had cracks in the plaster and some of the finishings were untidy. The “limited view” was awful. The second room had a much better view but again some sloppy fittings like loose toilet seat. Generally the rooms were ok but our expectations were high. The beach was beautiful but the time it took to get served for a drink was poor. The cups were plastic and could do with being replaced. The all inclusive spirits were not great and similar with the inclusive soft drinks. The pool was ok and clean. We didn’t see anyone using the swim up rooms and couldn’t really see the benefit of them. I would recommend sticking to the sea view rooms. The food was ok but we would have been disappointed if we had been served this food in a restaurant. We used the restaurant for some meals but supplemented with some beautiful food in the restaurants in Markaska. Lots of the food in the restaurant was the same everyday and got a little repetitive. The games room was ok but lots of the games were damaged. Overall we would give a 7/10.
Mark
Stayed 6 nights in Oct 2023
