Pleasant Lake

Room was clean, area was very easy to get in and out of, bed was extremely hard so we didn't sleep great but it was nice and quiet. Staff was nice, some more helpful than others. Listed as secured parking but the gate never seems to close so not really secured. Wanted to pay cash for the room, was told it was card only but when our room card stopped working another desk person asked the person ahead of us if they were paying cash or card so unsure if training is needed or clarification on policies or something.

Room and everyone was good. However we ended up with a parking ticket from the valet I had to spend considerable time resolving. I doubt we will be back again because of this. Very unfortunate because it’s a very cool hotel and enjoyed the stay.