On the beach

Reviews of Poco Cielo Hotel

2.5 out of 5
Poco Cielo Hotel
Km 59, Carretera Libre Tijuana-Ensenada, Playas de Rosarito, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 32 out of 55 reviews" "
Rating 8 - Good. 8 out of 55 reviews" "
Rating 6 - Okay. 4 out of 55 reviews" "
Rating 4 - Poor. 6 out of 55 reviews" "
Rating 2 - Terrible. 5 out of 55 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Florencio

Good hotel, but no tv or a/c
Stayed 2 nights in Apr 2024
Response from Gabriel on 30 Apr 2024
Thank you very much Florencio for your good comments and good rating. About TV, the concept of our hotel is one of total disconnection to enjoy the sea view. I also apologize for not having air conditioning but only ceiling fans. WE SEND YOU A BIG HUG TO ALL THE POCO CIELO TEAM.

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Property is small and quiet. Room was clean and spacy.
Stayed 3 nights in Mar 2024
Response from Eduardo on 28 Mar 2024
Thank you very much for your great review. You are always welcome and we invite you to come back anytime.KIND REGARDS

10/10 Excellent

Anna

Response from Cielito lindo on 14 Mar 2024
You are Always Welcome! Thank you very much for your good review!

4/10 Poor

Roobik

Travelled with group
In general room we got was old and musty,no air conditioning or heating there was a wood burning stove but no wood …..patio was dirty and when asked they said there was a storm a day before! patio furniture broken ….excellent view of course.
Stayed 1 night in Nov 2023
Response from Hector Serna on 13 Nov 2023
Thank you for letting us know about your situation in our hotel Mr. Roobik, My name is Hector Serna and I work at the office in Poco Cielo Hotel, I beg you to accept my sincere apology for not having a clean patio upon your arrival and for the broken patio furniture maintenance's taking care of right away; regarding the firewood in the rooms, it's not included in the price of the room. We at Poco Cielo Hotel would like to ask you for another opportunity so we can impress you with our service.

8/10 Good

RENEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful view and room!
Stayed 2 nights in Oct 2023
Response from Eduardo on 7 Nov 2023
Thanks for your great review

10/10 Excellent

Rodrigo, San ysidro

Stayed 1 night in Oct 2023
Response from Hector Serna on 24 Nov 2023
Muchas gracias por su calificacion y comentarios Sr. Rodrigo!!! Nos alegra que haya disfrutado de su estadia y nuestras instalaciones!!! Nos esforzamos al maximo por ofrecer la mejor experiencia para nuestros amigos.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! All helpful and made us feal welcome. Will recommend and stay again.
Stayed 1 night in Oct 2023
Response from Hector Serna on 13 Nov 2023
Thank you very much for your score and comments Mr. Craig!!!We are glad that you enjoyed your stay with us!!!We do our best effort to grant our friends the best experience possible.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tony on 22 Oct 2023
Hola que tal buen dia, Sra. Emily. Muchas gracias le agradecemos mucho su puntuacion hacia nuestro pedacito de cielo mi casa es su casa. Saludos.Tony.

10/10 Excellent

Dannette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Polynesian room and it was phenomenal! Super large with multiple couches, a wet bar, a comfortable king size bed, and over size deck. The restaurant is right below as well as the bars. It was very easy to walk downstairs have breakfast lunch or dinner and get it before dinner drink. The beach is a few stairs down And it was so gorgeous. The view from the room is phenomenal. The staff was so caring and welcoming and helpful. I wasn’t feeling well the day I arrived, and they brought our dinner up to our room after I ordered which was super convenient. They even brought me a portable fan. The staff went above and beyond and again one of the most comfortable beds, and we will be staying there again next year for longer. I highly recommend.
Stayed 1 night in Sep 2023
Response from Cielito Lindo on 28 Sept 2023
Good morning. It is so lovely to hear about your good reviews. Thank you very much we appreciate your stay.Feel free to come back for your complimentary margaritas KIND REGARDS Poco Cielo Staff

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Cielito Lindo on 9 Sept 2023
Buenos dia esmuy grato saber que su estadia fue buena, muchisimas gracias por sus buenos comentarios.RECIBA AMABLES SALUDOS DE PARTE DE TODO EL EQUIPO DE POCO CIELO

10/10 Excellent

Raymundo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Views of The Beach!
Great cozy little beautiful wonderful place! I highly recommend!
Stayed 1 night in Aug 2023
Response from Cielito Lindo on 29 Aug 2023
Thanks for your good reviews. There is a free margarita for everyone

10/10 Excellent

Alejandra

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Cielito lindo on 7 Aug 2023
Thanks for your stay You are always welcome

8/10 Good

Mark

Stayed 1 night in Jul 2023

4/10 Poor

Pedro

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The place is no good
Stayed 3 nights in Jul 2023
Response from Cielito Lindo on 6 Jul 2023
Thanks for letting us know that we need to keep working harder for ell the are happy in this place

10/10 Excellent

Alvaro, Moreno Valley

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a great little get away and the personnel were really attentive
Stayed 2 nights in Jun 2023
Response from Cielito Lindo on 14 Jun 2023
Thanks for your good commentaries.Best regards for you

2/10 Terrible

Jose

Disliked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Cielito Lindo on 14 Jun 2023
Thanks for your low rate.We will keep working to make all things good for you.Kind Regards

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Un poco descuidado las instalaciones!!
Stayed 1 night in May 2023
Response from Cielito Lindo on 1 Jun 2023
Gracias por sus buenos comentarios seguimos en mantenimiento dia con dia afortunadamente su habitacion contaba con barandales nuevos y pintura nueva.Cordiales Saludos

10/10 Excellent

Peter

Stayed 1 night in May 2023
Response from Cielito Lindo on 1 Jun 2023
Gracias por sus buenos comentario siempre un placer recibirle.Saludos Cordiales

4/10 Poor

Maria

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Eduardo on 16 May 2023
Gracias por su calificacion seguimos mejorando dia a dia sabemos que nos hace falta pero tenemos una buena meta que lograr cumplir.

2/10 Terrible

Oscar

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Worst food in restaurant. Not a full bar
Stayed 1 night in Jan 2023
Response from Eduardo on 11 Jan 2023
Good morning,I am so sorry for the inconvenience,like you know we a little place surrviving after COVID.If you decide to return we can refund you.KINDS REGARDS

10/10 Excellent

nirup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to unplug and rest
The hotel is right of the freeway between Rosarita and Ensenada town 20 mins each way taxi costs to town $35.00-$40.00 . Hotel restaurant is very good ,staff is excellent. If you want to hide away their is NO TV , Fridge , heater, A/C etc. clean rooms you can walk to the beach, I saw dolphins ,food from restaurant wohh they hook you up. So depends on what you are looking for . Staff from security ,to cleaners ,front desk and yes even Hotel recommended taxi five stars . Also don't bother changing to local peso everything is $$. Not so cheap either expect US rates on food and drinks and taxis u r in the middle of nowhere. Everywhere you go lunch / Dinner /Breakfast $20.00 per instance .Idea of local ,cheaper ,mexico ,not happening. and payonline cheaper hotel charges 6%
Stayed 3 nights in Dec 2022
Response from Eduardo on 5 Jan 2023
Thanks for your good reviews,we hope to see you again soon,its an honor to have clients like you.REGARDS AND BLESSINGS.HAPPY NEW YEAR FROM ALL POCO CIELO STAFF

4/10 Poor

Emiliano

Travelled with partner
Disliked: Amenities, property conditions & facilities
They charge me again the room
Response from Lourdes on 7 Nov 2022
yes we did and we gave you a better room for the same price !!

6/10 Okay

Jorge

Travelled with partner
Liked: Staff & service
Room was nice size with nice view but felt dirty and smelled alot like mildrew. There were screens missing on some window and there was no t.v. or a/c so leaving windows open didn't feel the safest. It was disappointing to get a call from them the next day letting us know that Expedia had charged us $80 more for the room and we couldn't get the difference refunded back, disappointing. Staff was super friendly and the food was great.
Stayed 1 night in Aug 2022
Response from Cielito lindo on 17 Aug 2022
Buenas dias nos complace saber sus comentarios para ir mejorando cada vez mas en nuestras instalaciones tomare cartas en los asuntos de todo lo que nos hagan saber nuestros huespedes por que no hay nada gratificante que unos buen comentario sauldos cordiales

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay. My family and I enjoyed the Roman themed room which had an excellent view of the beach from a balcony. Bathroom was a little small abd shower was out in the ooen other than that it was great!
Stayed 1 night in Jun 2022
Response from Cielito Lindo on 17 Aug 2022
Good afternoon we enjoy you arrival and is gonna be a pleasure to see you again,the architecture of the buil was not the corret but we are keep workin to fix a ll the details to make this place a little bit of the heaven. REGARDS Poco Cielo Staff

4/10 Poor

Der

Travelled with partner
Disliked: Cleanliness, amenities
The hotel is cozy but there's no TV or phone. The hotel is nice, but there's peep peep toms that will look through the windows. Very freaky place to visit.
Stayed 2 nights in Apr 2022
Response from Lolo on 2 May 2022
thanks for let us now we apologyze for that detail of the mother Nature.

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it!
Great place to stay! friendly staff, nice rooms, great food
Stayed 2 nights in Mar 2022

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baja Family Trip
Used to camp at K58 before we had our son. So decided we’d get a hotel for our first time back to La Fonda, now that he’s 2. Was a bit nervous after reading some of the reviews on trip advisor, but was really glad to find I was worried about nothing. The check in was really easy. Our room was clean, comfortable, and had an amazing view! It was nice to be able to walk down to the hotel’s restaurant/bar for lunch or dinner and not have to make the drive out to town. Overall great experience for our first family trip to Baja. Thank you to all the staff that made our stay as pleasant as can be
Stayed 2 nights in Sep 2021

8/10 Good

Cesar

Liked: Staff & service, property conditions & facilities, room comfort
Good and nice place
Nice place, I was there for the weekend good service, ocean view spectacular
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
people very nice very good food ocean views
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Its Meh
The place was ok. Staff was very friendly, hotel on a great location on the beach, room was ample but no privacy for getting dressed if your going with family. Beds were comfortable. We were told not to use to tub because of a sewer issue so that was a bummer as my kids were looking forward to soaking in the tub. No TV and bad wifi signal. Overall I feel like the price per night is not worth the stay.
Stayed 3 nights in Mar 2021

2/10 Terrible

Rose, Los Angeles

Travelled with group
Disliked: Cleanliness, staff & service
View was good by the beach but the room I reserved was 2 bed were they give me a room with only one bed ... beside the place outside was very dirty ... old stuff in each corner ... staff in the front really bad customer service... never got a room service... toilet sink was overflowing... sorry not happy
Stayed 2 nights in Oct 2020
Response from Poco Cielo Staff on 27 Oct 2020
Hello, good afternoon, we regret that your stay was not to your liking, but the truth is that the room that you reserved never says that it has two beds. If 4 people can be accommodated since it says that it has a sofa bed but that we never quote since you registered the reservation for 2 more people I never commented that it would have more than 5 people in that room and the truth is that they left the room up there that they had a party in that room and because we offered cleaning service and you did not want them to enter the room so that they would not realize how many people were in the room, I repeat, we regret that your stay was not to your liking but this is a quiet place And well, if you are going to bring extra people and have parties in the room, we prefer that you tell us to be prepared and be able to tell you that we do not accept so many people in a single room. Good day. Greetings.

6/10 Okay

Julio

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Frontdesk staff needs training
They had a couple of issues with the lady in the frontdesk not knowing how to handle paid reservations, but after that everything was great and it was right next to the beach.
Stayed 2 nights in Jul 2020

10/10 Excellent

Tinman, Pacoima

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was extremely friendly, very helpful. Great views from the room. Room was clean. The hallways to the room were not. Not a hugh selection of restaurants. But over all a great place.
Stayed 2 nights in Jul 2019
Response from Poco Cielo Staff. on 30 Jul 2020
Hi, how are you? We appreciate you taking a minute of your time to leave us your comments. Your opinions make us better. We are here to serve you and we are truly happy that you had a pleasant time with us. We look forward to your next visit, have a very nice day. Regards. Antonio.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Poco Cielo Staff on 4 Mar 2020
Thank you for choosing us. Receiving comments is important to us! Regards My friends.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities
Property was unique in the thematic room decoration. However, the craftsmanship is shoddy and the quality of food, food and service was poor. They claimed to have WiFi but it was not working in the (Asian) room we got. Exorbitantly priced food that’s not really authentic. Mostly caters to the Teaditional American pallete
Stayed 8 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
The Best kept secret
Stayed 2 nights in Aug 2019

10/10 Excellent

Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our visit and will return as soon as we can
I read all the reviews posted prior to booking this hotel and I just can’t see why people would post a negative review. We stayed here mid June and had a wonderful visit. We arrived and immediately got our room and given all the info we needed to know. The room was amazing and the patio was even better. The room was very clean, the bed was comfortable and everything worked perfect. Everyone from the front desk to the restaurants were super friendly. We parked our car and never needed it again. Everything is in walking distance that we needed. We felt safe the entire time. We will come back and will stay here again. The beach access is a little crazy if you have walking / stair problems. It’s pretty steep and the walk up was longer than I thought it was going down 😆 the beach was amazing. We saw dolphins and whales from our patio. I would not really recommend the Thai restaurant. We ate there the first night we arrived and all of our food was under cooked and overall not good. I ordered the fish tacos and they were raw in the middle and my husband ordered the pad Thai and it was even worse. We did not try the other restaurant in the hotel but will next time. The service was really good and the drinks are priced well. The hotel was quiet and peaceful. Can not wait to come back.
Stayed 2 nights in Jun 2019
Response from Poco Cielo Staff on 10 Aug 2019
Thank you Regards. Poco Cielo Staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and quiet hotel by the beach. Just nake sure you bring blankets for the winter days. Everything was perfect about our stay
Stayed 2 nights in Jan 2019

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bohemian charm and they treat you like family!
I adore by this hotel! It is artistic, warm, and full of bohemian charm. Everything was colorful, new, and clean. I originally booked the smallest room, decorated 50s style, cozy but w/o an oceanview and had planned to stay 2 nights. When i extended my trip the lovely owner graciously upgraded me to the Moroccan suite, which is so gorgeously decorated that you'll feel like royalty! The room has a romantic canopy draped above the bed, a fireplace, a patio, and a full view of the ocean. The shower was beautifully tiled and had lots of hot water which is rare for baja! Tony at the front desk was really sweet and helpful. There's no gated parking but they have security cameras and a guard watching the lot 24/7. The hotel has an in-house restaurant and the manager was extremely accommodating. The barman at the thai restaurant was also very charming and funny. The food was delicious and I sat by the fireplace while a musician serenaded me. They treat you like family at this hotel! I go down to baja almost every month to go horseback riding in Mision with Jose and will definitely be staying at Poco Cielo from now on!!
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2018

10/10 Excellent

Sasha, Orange County

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poco Cielo is a slice of Heaven in Mexico!
Poco Cielo makes you feel like family. It also has everything you'd ever need...2 restaurants with breakfast, lunch, and dinner. Every staff member is genuinely happy and kind. They also speak perfect English, which is sol helpful. They all go above and beyond to help you with anything you may need and to make your stay there special. Lourdis and Antonio at the front desk are so helpful and amazing! Lourdis helped us find taxi's and set us up with a local wine tour nearby in Valle De Guadaloupe. Oscar, who runs the restaurant is the best! Even the groundskeeper, Hermelio...Hermelio helped us with our bags to and from the room, and even washed my car! We love Poco Cielo and the crew that work there. Can't wait to go back.
Stayed 2 nights in Feb 2018
Response from Poco Cielo Team. on 26 Feb 2018
Good afternoon, we really appreciate your good comments, thank you very much. Have a wonderful day.

8/10 Good

Hal, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
charming hotel overlooking a beautiful beach
Right away I felt very welcomed at my check in. The receptionist was funny, thorough, and personal. I loved the area that the hotel was in. And the style of the hotel was charming and romantic. It is an old fashioned Spanish style. The views from the restaurant and patio were breathtaking. The staircase down to the beach was fun and convenient. My only disappointment was with my room which didn't have a view and was also noisy from the kitchen and workarea. .
Stayed 3 nights in Dec 2017
Response from Poco Cielo Team. on 2 Jan 2018
What a nice day, Happy New Year, thanks to the Poco Cielo Hotel team, we appreciate your comments will be of great help for our establishment, sorry for the nonconformities that I present in your room, we hope to exceed your expectations the next time you visit us, I thank you again for everything, thank you very much for everything. Thanks greetings.

10/10 Excellent

Raquel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención del personal, me encantó la vista desde mi habitación, la playa limpia y muy solitaria perfecta para pasar unos dias tranquilos, limpio y ordenado, solo un detalle no tienen televisión, que igual con el paisaje que se tiene no se requiere ;)
Stayed 1 night in Mar 2024
Response from Eduardo on 2 Apr 2024
Muchas gracias Raquel, le agradezco muchisimo que se haya tomado el tiempo para compartir como le parecio nuestra estadia con nosotros nos sentimos muy honrados por eso. Es verdad nuestra playa es de la mas bonitas y pacificas de la region. Le invito a volver pronto y a recomendar con sus amistades de este Pedacito del Cielo. SALUDOS CORDIALES de parte de todos sus amigos del personal de Poco Cielo.

10/10 Excellent

fausto noe

Stayed 1 night in Oct 2023
Response from Hector Serna on 13 Nov 2023
Muchas gracias por su calificacion Sr. Fausto Noe!!!Nos alegra que haya disfrutado de su estadia!!!Nos esforzamos al maximo por ofrecer la mejor experiencia a nuestros amigos :)

2/10 Terrible

Ricardo

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Cielito Lindo on 21 May 2023
Sentimos mucho que no haya sido de su agrado llamenos para darle una conmpnsacion

2/10 Terrible

Eric

Stayed 1 night in Jul 2022

8/10 Good

Luis Arturo

Stayed 3 nights in Mar 2022