Playa de las Arenas

Beautiful hotel, great location

My first complaint is with the quality of beds , they are the cheapest kind, the hotel tried to address my complaint by putting a mattress topper on but it just made it worse. Secondly the towels that were given to us were stained with dried blood , not good by any standard ! The breakfast is great if you’re wanting a cold fruit and a bit of cake, but for £24 I’d expect something hot other than eggs . The location is ok but you need a car to see San Sebastián and its surroundings . Lastly we paid for spa access but for all £250 extra for 3 nights there was never anybody in the reception and no directions. Just a waste of money as is breakfast

The staff were wonderful and one of the highlights of our stay. Everyone was incredibly friendly and helpful, offering great recommendations for places to visit after we checked out. Service at both check-in and dinner was excellent. This is a small boutique hotel surrounded by quiet forests and farmland, making it a peaceful place to relax. The architecture and decor are beautiful and thoughtfully done, giving the hotel a unique character. We were happy to support such kind people who clearly take pride in what they do. They have created a special place and are doing a fantastic job.