Playa de la Isla Catalina

The AC did not get very cold. There were also very few places that had AC to find relief from the heat. The Buffet is all outside and it was sweltering. Even with the fan on, we were sweating at night with the blankets. The pool was disgusting, floating plastic cups, lots of dead bugs, and random trash. The food wasn't 5 star level at all. The room service was inedible. The paella was really good and some of the restaurants had some good options. I found myself not eating many things, because they tasted gross. As an example, they used ketchup for the shrimp cocktail dipping sauce. The staff was not very helpful and any questions (activities, reservations, etc.). I tried attending many different listed activities (cocktail workshop, etc.) and no staff member knew what I was asking about. The entertainment was really good and the drinks were good! This place is a 3 star. Not a 5 star, luxury resort like they advertise. I would not stay here again or recommend this resort. I would look elsewhere.

I had a very bad experience the last time I visited; they changed my room without any prior notice. However, everything else was excellent—especially the staff.

A lot of flying big roaches