Planas Holidays from £945

We put do nut disturb in the room when we left because we dont want room service when we return some room service do the cleaning. At the night we are resting a man with a key open the room.

Great staff! Very nice and willing to be flexible

Staff was amazing! Roof top under construction, would love to see it when it’s finished. Room amenities were good. My one complaint - no quiet hours or noise cancelling between rooms. I could hear EVERYTHING my neighbors were saying and doing. They kept me up every night even when I asked them to be quiet. If you value peace and relaxation, this might not be the place.

The resort is amazing, we enjoyed Palomino Island and the main pools immensely. Overall we had an awesome trip, but it wasn’t without a few “not so great” moments. Check in wasn’t great, we had booked 2 queens and were placed in a King. The gentleman at the front desk was insistent I booked a king until I showed my email confirmation showing we booked 2 queens. He was very short with me and was not friendly. I’m also used to some directions to the room, he quickly brushed me off and told me to go find a bellhop. The funicular had broken down twice over two consecutive days and the timing with the last shuttle from Palomino island the water park closing created a very long wait time. Normally when both were running the wait wasn’t too bad at all. I highly recommend making dinner reservations before your arrival, especially if traveling during a busy time like spring break. I had made reservations, but saw numerous people trying to get a table and turned away. We also had attempted to call the concierge at various times and the calls were not answered. We had to go to the concierge desk for questions or help. Concierge desk was extremely helpful though in getting an earlier shuttle to the airport when our flight was canceled and we had to get on an earlier flight. All in all. Wonderful trip and experience for the most part. Be prepared to wait in lines. Highly recommend if you can tolerate some wait times.

No hot water. Hotel was undergoing major construction. They did not notify me about the construction until a few days before arriving.