Villa | Children’s theme room
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Reviews of Villa Del Rey Hotel

3 out of 5
Villa Del Rey Hotel
Capitol Complex, Pili

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 15 reviews" "
Rating 8 - Good. 6 out of 15 reviews" "
Rating 6 - Okay. 4 out of 15 reviews" "
Rating 4 - Poor. 2 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Peng Cheau Patrick

Business traveller
Disliked: Staff & service, property conditions & facilities
Not highly recommand.
Stay in this hotel if you want to live in a isolated place where quite, NO TELEVISION, NO TELEPHONE, NO FRIDGE, NO WATER, NO FOOD, Wifi v.poor signal. This is the first hotel that I ever stay in so many countries which no complimentary AND no convenient store nearby. The resort is huge where you need to take a shuttle bus to room, restaurent for breakfast. Only three choice of breakfast when book from Hotel.com. This is a State owned hotel so do not expect much. Very unpresent stay :(
Stayed 2 nights in Dec 2019
Response from Rozen on 15 Jan 2020
Hi, Mr. Peng Cheau Patrick. Sorry if you had a bad stay in our hotel. Will try to work on the things we are lacked in our hotel. Thanks! Rozen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great exp!
It was a great experience! They even provide you a free shuttle service inside the complex. I would probably go back and will try other rooms. Overall it was excellent!
Stayed 1 night in Oct 2019
Response from Rozen on 12 Nov 2019
Dear Sir/Ma'am, Good day! Thanks for your feedback. Hope to have again you here. Thank you.

8/10 Good

Kwin_j, Cam sur

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
My privacy is important to me. That’s what I like about Villa del Rey hotel.
Stayed 1 night in Aug 2019

6/10 Okay

Ice, Calabanga

Travelled with family
Disliked: Cleanliness, staff & service
Activities:) What I didn't like. Comfort room is dirty. There are green algae at the shower room. Even the room is not so clean. You just pay for the accommodation. Dofferent payment for the activities provided in CWC. No breakfast included. Needs improvement on the service, especially cleanliness. I hope the management will look into the cleanliness and what is inclusive of the accommodation.
Stayed 1 night in May 2019

6/10 Okay

Angel

Liked: Cleanliness
It was difficult to adjust/upgrade my room
I almost loved it but surprisingly getting a bathroom in your room was optional. We tried their paid amenities which was cool but unfortunately had to suffer with public shared restroom. I tried to upgrade but this place was too difficult to contact by hotels.com and they don't want to upgrade us with our initial booking from the site. They prefer to forfeit my booking and book with them in person for a better room. Just totally outdated with technology and logic. I had to divide my family to the nearest hotel Elizabeth with better affordable rooms with on suite bathroom. They never mention that it's totally no bathroom in their cabana's. They will just mention partial bathroom I thought half a bathroom without a tub or shower but it was way worse. Nothing at all. You have to go out and look for one. Sucks big time for people visiting from other countries. Just unacceptable.
Stayed 2 nights in Apr 2019

4/10 Poor

Logan

Disliked: Staff & service, room comfort
Nganga..
I booked for a twin bed but they give me a queen bed and with out a toothbrush. The towels are torned and iver used. Grrr
Stayed 1 night in Mar 2019

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No more extra fee.
What I dont like is i need to pay extra for the pool access. Pool access is standard even in 5 stars hotel. And no buffet option for breakfast. Breakfast options are limited with 4 meals only. Should have served buffet.
Stayed 1 night in Mar 2019

8/10 Good

Franco

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
i think they need to change bulbs especially in COMFORT ROOM AREA. and should install bidet in CR. but to sum up our stay, it was GOOD. room was not so big but so clean and i really like the designs of their villas. 😊
Stayed 1 night in Feb 2019
Response from Ms. Rozen on 28 Feb 2019
Thanks for the feedback we appreciate it. Will try to work out those things you concerned with.

10/10 Excellent

Madonna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sooo much fun😊👍
Everything was great! From staff, food, accomodation, safety, i love the kuya that gives beginning lesson on wake boarding he is awesome and really funny! This is a place to come back to!
Stayed 1 night in Feb 2019
Response from Ms. Rozen on 26 Feb 2019
Thanks for the positive feedback ma'am. Thank you for staying here with us. Hope for your next visit! Have a great day ahead.

8/10 Good

Verified traveller

We wake board so staying right there was fantastic we were not in the cabin much only to sleep. They are clean but a bit old depending on what your looking for ita no fancy We loved the eating area great food wine great water park its cheap and lots to do We will definitely be back
Stayed 12 nights in Sep 2018
Response from Rozen on 14 Oct 2018
Thanks for the positive feedback. Thank you for staying here with us. Have a nice day!

8/10 Good

RHEENA BERNADETTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from KATH on 22 Sept 2018
Thank you Ms. Rheena Godbless!

6/10 Okay

Verified traveller

Liked: Staff & service
The place was nice. Staffs are very friendly and accommodating. Would like to go back and get the same hotel.
Stayed 2 nights in Apr 2018
Response from kath on 5 May 2018
Thank you for staying here in Villa del rey Hotel. We welcome you again here!

6/10 Okay

Grace

The hotel was nice until I found out that the toiletries and towels wasn't included. There were additional fees. It should be indicated on this site so other customers could think before they choose what room they would stay in. But it was a good stay after all.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Thank you for staying with us! Happy New Year! Kind regards, Kathreen Mae Naldo Reservation Officer