Pilawa Gorna Holidays from £197

The apartment was conveniently located next to a tram stop, making it easy to get around the city. A minimarket was nearby and even open on Sundays, and there was also a bakery close by. The apartment itself was clean, and the bathroom was spacious. However, there were a few shortcomings: the second set of towels was missing, the bottle of shampoo (size 0.5 Oz)was insufficient, and of the three knives available, only the smallest one was effective for cutting. Additionally, an incorrect code was sent for the key box, which was quite stressful. The view from the window was not very appealing, but it didn't bother me too much. Despite these issues, I would consider booking this apartment again and would recommend it to my friends after the shortcomings are addressed.

This facility is good in several respects: It is relatively new, therefore clean and modern. One aspect I liked was the 24/7 staffing by young girls who, when asked, provided knowledgeable help on, for example, where to find the breaker box (I popped one by accident). Four things I didn't like: 1) Not enough parking - this is a common Euro problem, but it seems to me a new facility could easily have built-in underground parking, but no, there are only about 12 regular spaces and another 5-6 overflow out front (robbing parking from the attached beauty saloon - they must be thrilled). As the place has 33 rooms, this is clearly not enough (in May) - what's it like during the high season? 2) No laundry service. When I asked where the laundry was, I was informed there isn't one and I have the right to "go to any public laundromat in the city". Gee, thanks. Would it kill them to partner with a laundry service to collect/deliver for their guests? 3) PILLOWS Positively the WORST "pillows" I have tried to sleep on in the last 10 years - any that's saying something. Their garbage is of the balloon variety, forcing me to sleep with a bent neck all night and the resultant pain all the next day. On that very next day, I was forced to go to Zara downtown and pay 50 bucks for a real pillow that felt like I had died and gone to heaven the next night and for the rest of my stay. 4) This is a personal beef about all these "apart-hotels"; No Toaster - I want toast in the morning.

The hotel is clean and has an excellent location. This was my second time staying here and prior to arrival asked if I could have the same room I had 7 months previously. The request was granted, the only negative I had on this occasion was the difference between members of staff in regards to being allowed to extend my room for a few hours on departure. The young lady on reception on my last night was very helpful and polite, quoting me a price I was happy with, the next morning I went to reception to take up the offer, a young man wouldn't entertain the offer from the previous night and instead quoted me the full night rate which was 3 times as much, although he was never impolite the staff need to be on the same page and communicate with each other.. I didn't take up his offer.

Fabulous position overlooking the park less than 10 minutes walk to the market square and 10 minutes from the 106 Bus Stop from the airport. Staff couldn't be more helpful. High ceilings, marble staircase, comfortable bed, spacious bathroom and blackout curtains. Wonderful.