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"Breakfast is minimal but good"

"When I did my reservation I asked for king size bed and when I got there they gave us two queens and the pool was not heated"

"The staff is very friendly. But if you come in late at night like around 12:00 or later to check in it takes forever for someone to come to the door and check you in. I had to wait for 20 mins before someone noticed I was standing at the door. So they need to work on that. But other than that I enjoy staying there when I go to visit my daughter in North Carolina."

"The beds and pillows were perfect. Room clean. Bathtub that actually you can take a bath in. Great staff. Decent hotel bfast. Great value!"

"Pool not in service. Room was not very clean. Roaches in jacuzzi jets. Found 2 bed bugs last night there in the middle of the night. None of the pictures in the ad were accurate. Owner did not speak English well enough to make a complaint to. Most people there were living there. Seen prostitute meeting multiple people throughout the night. Towels were stained. Sheets and bed spread had stains. Pee spots on mattress. Idk how this place is open."

"We loved out stay at Grand Hotel. We were there for 3 days and it was very quiet and peaceful. The staff was so nice and polite. We were close to everywhere we had to go (Crab Orchard and Crossville) and it was a very nice get away. Our room was very clean and had everything that we needed. There are no elevators here which was not a problem at all for us but I would suggest requesting a ground floor if you can not do the stairs. We are coming back in June and have quite a few family members that we have joining us and have 0 hesitation suggesting that they stay here as well."

"The room was lovely, and very clean. All staff we encountered were great, parking was more than adequate, a good selection of items for breakfast: sausage, eggs, biscuits and gravy, waffles, bagels, muffins, cereal, yogurt, oatmeal...plenty of coffee!"

"It was a quick one night stop. Super clean room and kind staff"

"Internet access is pretty bad. Couldnt get my laptop to get past the required login page. Called tech support. They decided to have me permanently bypass their login page by providing my mac address. Getting my tablet to connect much less get to their login page was also extremely frustrating. Often times took 5 to 6 tries before the login page would even show. Problem existing regardless of where I tried in the hotel. Once the laptop or tablet connected, the internet was extremely slow with lots of timeouts (or buffering if attempting to stream). And since I stayed for the week and hotel vacancy in the middle of the week was pretty high, poor internet performance cannot be blamed on overcrowding. Very frustrating. I also rented a suite (kingsize bed and a sitting area). The sitting area was essentially useless because there were no lights (no sconces, no corner lights, no table lights, etc.) in the area. The couch and lounge area were just too dark to be used even with all the lights turned on in the rest of the room. Very disappointing. On the plus side, the front desk staff were friendly and helpful. The room maids paid attention to detail and were equally friendly and helpful."