Title: The White Swan Inn Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The White Swan Inn Hotel in Pickering with restaurant and bar/lounge ![Interior detail](https://images.trvl-media.com/lodging/1000000/480000/478900/478831/b3e42241.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/480000/478900/478831/96e8fdf1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fireplace](https://images.trvl-media.com/lodging/1000000/480000/478900/478831/c03c6ef6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/480000/478900/478831/0247a9ad.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/480000/478900/478831/8e88eb7c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The White Swan Inn, near the train station, offers travelers a warm welcome and a full breakfast each morning. Guests can relax on the charming terrace, use dry cleaning services, WiFi to plan adventures, get ticket assistance from staff, or enjoy a drink at the bar. 9.4 Exceptional ## Popular amenities - - Bar - Room service - Housekeeping - Laundry - Parking included £108 includes taxes & fees 13 Oct - 14 Oct ## Room options ### Check availability for these dates Tonight [Oct 12 - Oct 13](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=478831&PinnedHotelID=478831&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=478831&PinnedHotelID=478831&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 13 - Oct 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=478831&PinnedHotelID=478831&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=478831&PinnedHotelID=478831&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=478831&PinnedHotelID=478831&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=478831&PinnedHotelID=478831&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=478831&PinnedHotelID=478831&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=478831&PinnedHotelID=478831&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 3 of 3 rooms ![Premium bedding, down duvets, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/480000/478900/478831/0b27e438.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room 9.4 Exceptional 12 reviews ### Highlights Individually furnished Individually decorated Heating Smart TV Hypo-allergenic bedding Portable fan Down duvet Premium bedding - Sleeps 2 - 1 King Bed ![Grand Room | Living area | 32-inch Smart TV with digital channels, TV](https://images.trvl-media.com/lodging/1000000/480000/478900/478831/4f5adf3b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Room 10.0 Exceptional 2 reviews ### Highlights Separate sitting area Individually furnished Individually decorated Heating Smart TV Hypo-allergenic bedding Premium bedding Down duvet - Sleeps 2 - 1 King Bed ![Deluxe Double Room | Premium bedding, down duvets, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/480000/478900/478831/a4a17b95.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 9.6 Exceptional 4 reviews ### Highlights Individually furnished Individually decorated Heating Smart TV Hypo-allergenic bedding Premium bedding Down duvet Hairdryer - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPickering-Hotels-The-White-Swan-Inn.h478831.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPickering-Hotels-The-White-Swan-Inn.h478831.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C54.24581%2C-0.77745&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=_5F0L4ij-cPQahT08YKRIKpGC8A=) Market Place, Pickering, England, YO18 7AA #### What's nearby - North Yorkshire Moors Railway - 3 min walk - 0.2 miles - Pickering Church - 3 min walk - 0.2 miles - Pickering Castle - 6 min walk - 0.4 miles - Flamingo Land Theme Park and Zoo - 9 min drive - 5.5 miles - Dalby Forest Visitor Centre - 17 min drive - 6.9 miles #### Getting around - Malton Station - 12 min drive - Durham (MME-Teesside Intl.) - 66 min drive #### Restaurants - ‪Costa Coffee - ‬1 min walk - ‪Bansheaf Hotel - ‬3 min drive - ‪The Engine Shed Restaurant - ‬19 min walk - ‪The Sun Inn - ‬7 min walk - ‪Figaro's Ristorante - ‬2 min walk ## About this property ### The White Swan Inn Upscale hotel near North York Moors National Park Consider a stay at The White Swan Inn and take advantage of a terrace, dry cleaning/laundry services and car hire on-site. Free in-room WiFi is available to all guests, along with a bar and a business centre. You'll also enjoy the following perks during your stay: - Free self-parking - Breakfast (surcharge), meeting rooms and luggage storage - Smoke-free property, barbecues and tour/ticket information Room features All rooms are individually furnished, and include comforts such as premium bedding and bathrobes, as well as perks such as free WiFi and safes. More amenities include: - Hypo-allergenic bedding and down duvets - Bathrooms with free toiletries and hairdryers - 32-inch Smart TVs with digital channels - Wardrobes/cupboards, free tea bags/instant coffee and electric kettles ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/30000/26600/26562/1ca0dacf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Forest & Vale Hotel Pickering - Parking included - Free WiFi - Restaurant - Breakfast available 9.2 Wonderful 235 reviews £135 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=26562&PinnedHotelID=26562&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/18000000/17680000/17677300/17677230/2e9635ef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cottage Lea's Country Hotel & Restaurant Pickering - Breakfast included - Parking included - Free WiFi - Restaurant 9.4 Exceptional 73 reviews £130 includes taxes & fees 14 Oct - 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Free WiFi 9.8 Exceptional 54 reviews £140 includes taxes & fees 13 Oct - 14 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=102005420&PinnedHotelID=102005420&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2410000/2400200/2400134/1178e080.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Talbot Hotel, Malton, North Yorkshire Malton - Pet-friendly - Parking included - Free WiFi - Restaurant 9.2 Wonderful 631 reviews £104 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=2400134&PinnedHotelID=2400134&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/44000000/44000000/43992100/43992034/ae56fb71.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### White Horse Farm Inn Pickering - Pet-friendly - Parking included - Free WiFi - Restaurant 8.6 Excellent 155 reviews £75 includes taxes & fees 18 Oct - 19 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=43992034&PinnedHotelID=43992034&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/19000000/18270000/18267900/18267823/18d74347.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Old Lodge Malton - Parking included - Free WiFi - Restaurant - Breakfast available 8.4 Very good 571 reviews £85 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=18267823&PinnedHotelID=18267823&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Suite | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/34000000/33780000/33780000/33779979/51e0f222.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Horseshoe Inn Pickering - Breakfast included - Parking included - Free WiFi - Bar 9.8 Exceptional 154 reviews £158 includes taxes & fees 13 Oct - 14 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=33779979&PinnedHotelID=33779979&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bars/lounges](https://images.trvl-media.com/lodging/15000000/14890000/14889400/14889397/10ef573e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Feathers Hotel, Helmsley, North Yorkshire York - Pet-friendly - Free WiFi - Restaurant - Breakfast available 9.4 Exceptional 438 reviews £79 includes taxes & fees 13 Oct - 14 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=14889397&PinnedHotelID=14889397&HadPinnedHotel=true®ionId=-1&adults=2) ![Double Room, Ensuite | 1 bedroom, premium bedding, desk, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1890000/1887700/1887677/cde86af6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Old Manse Hotel Pickering - Pet-friendly - Parking included - Free WiFi - Bar 9.4 Exceptional 140 reviews £84 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=1887677&PinnedHotelID=1887677&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site ### Food and drink - Daily breakfast available 7:30 AM to 10:00 AM for a fee - A bar/lounge - A restaurant ### Restaurants on site - The Bothy Resident Lounge ### Family friendly - Laundry facilities ### Conveniences - Laundry facilities - Luggage storage ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business centre - Meeting rooms ### Outdoors - Barbecue grill - Terrace ### Accessibility - No lift ### More - 2 buildings - 2 floors - Smoke-free property ## Room amenities ### Bedroom - Down comforter - Hypo-allergenic bedding - Premium bedding ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shampoo - Toilet paper - Towels provided ### Entertainment - 32-inch smart TV with digital channels ### Food and drink - Electric kettle - Free bottled water - Limited room service - Tea bags/instant coffee ### More - Free daily newspapers - Heating - Individual decor - Individual furnishings - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 9:00 PM ### Check-out Check-out before 11:00 AM ### Pets Pets not allowed ### Children and extra beds Children are welcome Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for GBP 20 per night. ### Payment types at the property ## Important information ### Optional extras - Rollaway bed fee: GBP 20 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Cashless transactions are available Safety features at this property include a carbon monoxide detector and a smoke detector Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as White Swan Inn Pickering White Swan Pickering The White Swan Hotel Pickering The White Swan Inn Pickering, Yorkshire The White Swan Inn Hotel The White Swan Inn Pickering The White Swan Inn Hotel Pickering ## Frequently asked questions ### Is The White Swan Inn pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at The White Swan Inn? > As of 12 Oct 2025, prices found for a 1-night stay for 2 adults at The White Swan Inn on 13 Oct 2025 start from £108.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Pickering-Hotels-The-White-Swan-Inn.h478831.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at The White Swan Inn? > Self-parking is free at this property. ### What time is check-in at The White Swan Inn? > Check-in start time: 3 PM; check-in end time: 9:00 PM. ### What time is check-out at The White Swan Inn? > Checkout is at 11:00 AM. ### Where is The White Swan Inn located? > Situated in Pickering, this hotel is steps away from Pickering Church and North Yorkshire Moors Railway. Beck Isle Museum and Pickering Castle are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The White Swan Inn Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.2 Location ### 9.6 Staff & service ### 9.0 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 67 8 - Good 20 6 - Okay 4 4 - Poor 2 2 - Terrible 0 ### 10/10 Excellent #### Peter 26 Sept 2025 Liked: Amenities We thoroughly enjoyed our stay here. Loved the old world charm of the hotel. Room large and comfortable. Food excellent all round.The owners very amenable and friendly. Staff so nice and efficient. No complaints at all. ##### Peter Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Kenneth 2 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Lovely large bedrooms at rear of property and plent6 of parking. The staff were first class in all areas and even got a call before arriving warning us that the road would be closed at 7pm for works preventing access to car park. Food very good in restaurant. Don’t be put off by first view from street the interior and rooms are excellent. ##### Kenneth Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Richard 27 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Friendly staff and good food Friendly staff and good food ##### Richard Stayed 1 night in Apr 2025 ### 8/10 Good #### Graham 21 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Its a Friendly place with great, hard working and attentive staff. Had a great stay. ##### Graham Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Deborah 23 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay was lovely: the manageress, bar staff and waitresses were all welcoming. They provided information about the local area and showed interest when we returned after our days out. We stayed three nights in a very comfortable room, with a good selection at breakfast. We ate in one evening which very tasty. We would definitely stay here again. ##### Deborah Stayed 3 nights in May 2025 ### 10/10 Excellent #### Richard 18 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### One night stay Great hotel in the centre of Pickering. Super friendly helpful staff, lovely bar area. ##### Richard Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Ronnie 29 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel and staff ##### Ronnie Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Susan 29 Nov 2024 Friendly helpful staff & cosy room & lounge ##### Susan Stayed 1 night in Nov 2024 ### 8/10 Good #### Graham 26 Jul 2025 Liked: Staff & service The property is very old and this is reflecting in the condition of the building. The room we had could do with a few updates. No cold water if you wanted a bath, the water pressure was very slow, and hot water when it did arrive was very poor. The bathroom sink was chipped . The manager was very understanding, and took our comments and gave us our breakfast on the house which was very kind of him. ##### Graham Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Gavin 21 Apr 2024 Liked: Amenities, property conditions & facilities Had a fantastic stay here central to everything hosts lovely warm welcome breakfast to die for will be definitely staying again ##### Gavin Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Karen 13 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place, wonderful food and beautiful surroundings. Thanks for a lovely stay ##### Karen Stayed 1 night in May 2024 ### 10/10 Excellent #### Susan 4 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A great place to stay Fabulous stay at The White Swan Inn for two nights. Lovely area and only 30 minutes from Whitby along the most amazing road. Hotel was everything we had hoped for, friendly, cozy, great restaurant, bar and atmosphere. Lovely fires welcomed you back after a chilly day. Room was comfortable, clean and lots of tea and coffee and water available. Breakfast was amazing too. Lovely team ##### Susan Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Antony 6 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel with bar and restaurant Food very good beer top quality Yorkshire brews menu to my taste breakfast again superb Traditional property in the market square of a lovely Yorkshire market town ##### Antony Stayed 1 night in Mar 2024 ### 10/10 Excellent #### John 26 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We had 2 nights at the white swan and found the staff very friendly and accommodating. Our room was very comfortable and the food was excellent. ##### John Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Antony 5 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really nice first time in in this hotel I don’t think it will be the last ##### Antony Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Ron 4 Apr 2024 Thoroughly enjoyed our stay at this hotel. Highly recommended ##### Ron Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Stuart 2 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pickering is a good night out Very good experience & friendly locals as well as helpful staff ##### Stuart Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Richard 2 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Welcoming, friendly staff. Excellent food. Comfortable bed. A pleasant town centre location convenient for the North York Moors Steam Railway. ##### Richard Stayed 1 night in May 2024 ### 10/10 Excellent #### Jean 17 May 2024 Liked: Cleanliness, amenities, property conditions & facilities The staff were brilliant - all friendly and helpful. Top marks! ##### Jean Stayed 2 nights in May 2024 ### 10/10 Excellent #### Peter 18 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lvely, friendly hotel. A lovely place to stay in the middle of Pickering, and very handy for the North Yorkshire Moors Railway. Excellent food and friendly service. If you are less able then we would suggest checking with the hotel beforehand as there are stairs in the main building, and our bath was not easy to get into or out of. Otherwise excellent and will stay again. ##### Peter Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Peter 28 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The Pick of Pickering Very friendly and helpful staff, very much an old coaching Inn, with modernised facilities, Great Atmosphere, right in the centre of Pickering. A short walk to the North Yorkshire Steam Railway. Very Good quality hearty meals, and a comfortable ensuite room. ##### Peter Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Rory 9 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Charming traditional inn. Comfortable. Friendly. Great breakfast. Good real ale. Spacious room. Good restaurant. ##### Rory Stayed 5 nights in Mar 2024 ### 10/10 Excellent #### Kwai 26 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a lovely room with a separate living area . The staff were all so friendly and obliging and the hotel was close to the NorthYorkshire Moors Railway station at Pickering so walking there took 5 mins. Pickering itself is charming with a good selection of shops and bakeries so there is enough for all tastes. We would return again to the White Swan. ##### Kwai Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Nicola 19 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel, loved it The rooms are so nice, good toiletries and even a little fridge and the breakfast was absolutely amazing with such good quality produce The bar area with the fire is so cosy and a good choice of drinks The only slight criticism is you could hear people easily in other rooms and the corridor ##### Nicola Stayed 1 night in Feb 2024 ### 10/10 Excellent #### chris 26 May 2024 Milli was so helpful when my wife was concerned about getting onto the 4 poster bed and Milli immediately offered us three rooms as a swap. Nothing was a problem. Everything from start to finish was perfect and we will stay again. 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