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Reviews of Comfort Inn Pickering

2.5 out of 5
Comfort Inn Pickering
533 Kingston Rd., Pickering, ON

Reviews

7.4

Good

Rating 10 - Excellent. 296 out of 1005 reviews" "
Rating 8 - Good. 347 out of 1005 reviews" "
Rating 6 - Okay. 192 out of 1005 reviews" "
Rating 4 - Poor. 89 out of 1005 reviews" "
Rating 2 - Terrible. 81 out of 1005 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Vasundhara

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked in the last minute and it was way too much expensive for a night… Upon arrival, I was so disappointed with the poor condition of the building and on top the most terrible service… Dirty drapes with stains all over, washroom was dirty, bed cover was covered with black lints all over.. hallways was filled with litter.. and on top, during breakfast the staff was so rude with a fellow guest. She literally screamed at the guest for taking 2 yogurt packs and to my shock she went and snatched the other pack from the guest’:s table.. I will never return here.. I recommend Expedia to remove such low quality property listings.. it is super deceiving.. waste of $135 😣😣
Stayed 1 night in Mar 2024

2/10 Terrible

Rosy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
We are disappointed your stay did not meet your expectations. Thank you for the feedback, your review will be shared with our team.

4/10 Poor

Rebecca

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My check in time was scheduled for 4pm and I wasn’t able to get into my room until 6pm
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Thank you for your review, I have shared your review with my Housekeeping Manager and we will strive to make improvements.

4/10 Poor

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilet backed up and cigarette butts everywhere room smelled like smoke
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Thank you for your review, your comments will be shared with our team so improvements can be made.

6/10 Okay

Barbara

Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Thank you for reviewing your stay, we appreciate your feedback. Thank you for your business.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check-in for an easy quick overnight prior to my son's swim meet. Hot breakfast was nice. As expected for Comfort Inn.
Stayed 1 night in Mar 2024
Response from Manager on 8 Mar 2024
Thank you for your review Janet, we are pleased to hear that you enjoyed your stay with us. Thank you for your business.

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our beds were rock hard unbelievably uncomfortable
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Thank you for your feedback, our apologies regarding the beds, we hope to properly host you in the future.

2/10 Terrible

CAREY, Grimsby

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not a fan of this motel. Beds are so HARD, very dry in room, kids outside of room were running around, no sleep!!
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
We extend our apologies for the inconveniences you encountered. Thank you for your feedback, we will ensure our team is made aware of your comments.

4/10 Poor

Christopher

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This place needs to be torn down and rebuilt. Very old amenities and is run down. This hotel has been on its last leg and is falling.
Stayed 2 nights in Feb 2024
Response from Manager on 2 Mar 2024
We are disappointed your stay was not as your expected. We appreciate your feedback as it is through our Guest review and comments that we are able to make improvements and changes. Thank you.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The andjacent properties are not the nicest view
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Thank you for your review Peter, we appreciate your business. I want to provide a bit more information on the business beside our location - the firehall. This particular firehall hosts the training for the 'jaws of life' and the many different challenges the fire fighters face with cars flipped and on their side. It may look like a vehicle junk yard but it all about the training.

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where I needed to be. It was clean and quiet. Melissa
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
We appreciate your review Melissa, thank you for your feedback. Your business is appreciated!

10/10 Excellent

Eliany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 19 Feb 2024
Thank you for your review, we are pleased you had a wonderful visit! We appreciate your business, thank you.

2/10 Terrible

Caroline

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
One chooses Comfort Inn for the brand. You always know what to expect. This failed short in a big way. This property had the second floor and parts of first floor lived in by refugees or homeless people. So not a hotel environment at all/ My room was disgusting and not cleaned. The smell was disgusting. It was late so had no choice. They did find another room. Felt very unsafe. Lots of people hanging around. I would like a refund.
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
We appreciate the feedback and apologize for the inconvenience of the 1st room provided not being cleaned, this was a communication error between our housekeeping staff and the front desk. When making any future reservations please make note of the request to be away from our refugee group should something be available.

10/10 Excellent

Junyao

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Thank you Junyao, we appreciate your business and value your review. We hope to see you again soon.

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Thank you for your review Stefano, we value your feedback and thank you for your business.

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Thank you Kevin, we are pleased you had a great stay! Thank you for your business.

2/10 Terrible

Bree

Travelled with group
Liked: Amenities
Worst place. Don’t waste your money and go here. The room was so dirty and stink. The staffs were rude. They wanted me to leave before my check out time
Stayed 1 night in Jan 2024
Response from Manager on 21 Jan 2024
Bree, we are disappointed your stay was not to your expectations. Thank you for your feedback, we will share your review with our team. We hope to properly host you in the future.

8/10 Good

Sheila

Noisy
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
We appreciate your review, thank you. Please note we have staff available 24 hours if you ever encounter a concern. We want your stay to be as comfortable as possible.

8/10 Good

janos

Liked: Staff & service
Disliked: Cleanliness
Not bad
Stayed 3 nights in Jan 2024
Response from Manager on 18 Jan 2024
Thank you, we appreciate your review. Thank you for your business.

10/10 Excellent

Bashar

Stayed 2 nights in Jan 2024
Response from Manager on 14 Jan 2024
Thank you for your review, we are pleased to hear that you had a wonderful stay! Thank you for your business.

2/10 Terrible

Jasmine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 14 Jan 2024
Thank you for the feedback, we are disappointed to read you did not have the best experience with us. We hope to properly host you again.

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is conveniently located and staff were friendly. That said, felt a little noisy sleeping.
Stayed 1 night in Dec 2023
Response from Manager on 7 Jan 2024
Thank you for your comments, we appreciate the feedback.

6/10 Okay

Shahrukh

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It wasn’t enough for 4 people, thanks to local receptionist who upgraded us otherwise expedia didn’t do a good job
Stayed 2 nights in Dec 2023
Response from Manager on 7 Jan 2024
Thank you for your feedback, we are pleased our team was able to make changes for your group. Thank you for your business.

4/10 Poor

Anita

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 31 Jan 2024
We are disappointed your stay did not exceed your expectations. We hope to properly host you again.

6/10 Okay

Jermaine

Stayed 1 night in Dec 2023
Response from Manager on 18 Jan 2024
Thank you for your feedback, we value your review and appreciate your business.

8/10 Good

Cristian

Stayed 1 night in Dec 2023
Response from Manager on 29 Dec 2023
Thank you, we appreciate your feedback.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 29 Dec 2023
Thank you for your review Michael. We are pleased to see you had a great stay! Thank you for your business.

8/10 Good

Ken

Stayed 1 night in Dec 2023
Response from Manager on 29 Dec 2023
Thank you for your review Ken, we appreciate your business!

10/10 Excellent

Sadek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Manager on 14 Dec 2023
We are pleased you had a wonderful stay! Thank you for taking the time to review your stay with us.

8/10 Good

Shah Anand

Stayed 2 nights in Dec 2023
Response from Manager on 1 Jan 2024
Thank you, we are pleased your enjoyed your stay. We appreciate your business, thank you.

10/10 Excellent

Kim

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Thank you Kim, we are pleased you had a wonderful stay! We hope you will have the opportunity to come back again, thank you for your business.

8/10 Good

Paula

Travelled with family
Staff were nice & friendly Room was nice
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Thank you Paula, we are pleased you had a comfortable stay. Thank you for your business.

8/10 Good

Basil

Liked: Cleanliness, amenities, property conditions & facilities
Overall was good. Staff seem not so friendly n straight to business but overall ok
Stayed 1 night in Nov 2023
Response from Manager on 28 Nov 2023
Thank you for the feedback, we will inform our team. Thank you for your business.

10/10 Excellent

MOHAMMAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good!
Stayed 1 night in Nov 2023
Response from Manager on 28 Nov 2023
Great to see you had a wonderful stay! Thank you for your business.

6/10 Okay

Randy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The check-in was rather disappointing. The staff didn't seem interested. Maybe they had a long day. There was a strong odour in the second floor hallway which lasted all night. Fortunately it did not enter our room. The room was great and the breakfast was also great. Check-out was very good.
Stayed 1 night in Nov 2023
Response from Manager on 28 Nov 2023
Randy, we appreciate your detailed review. Our team appreciates the feedback as we strive to make improvements.

2/10 Terrible

Charles-Alexis

Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
We apologize we did not meet your expectations. We appreciate your review and hope that we will be able to properly host you in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good lodging.
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Thank you for your review James. We are pleased you had a wonderful stay. Thank you for your business.

8/10 Good

Francois

Stayed 2 nights in Nov 2023
Response from Manager on 6 Dec 2023
Thank you Francois, we appreciate your review. We hope you have the opportunity to visit again, thank you for your business.

10/10 Excellent

Iesha

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the friendliness of the staff, the accessibility of having my vehicle at my door so my kids and I didn’t have to walk far with our luggage.
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Thank you for your review, we appreciate your feedback. We are so pleased you had a great time and hope you are able to visit again.

6/10 Okay

Herbert

Liked: Room comfort
Stayed 4 nights in Nov 2023
Response from Manager on 19 Nov 2023
Thank you for your review, we appreciate your business.

8/10 Good

Shin Ja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Thank you for your review, we are pleased you enjoyed your stay! Thank you for your business.

10/10 Excellent

Johnatan Roman

Stayed 2 nights in Nov 2023
Response from Manager on 14 Nov 2023
We are delighted you had a wonderful visit! Thank you for taking the time to review your stay, we appreciate your business.

2/10 Terrible

Kevin, Ajax

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
We are disappointed your stay was not as expected. We appreciate your review as we work as a team to make improvements.

6/10 Okay

Sharon

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Beds were very clean and comfortable. Bathroom was very clean and lots of towels and face clothes. Halls were dark with old carpeting, rooms also had old carpeting. Overall I would go back again.
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Thank you for your comments, we will share them with our team as we strive to make improvements.

6/10 Okay

Sherri

Travelled with family
Liked: Cleanliness
What you would expect from a budget hotel.
Stayed 3 nights in Sep 2023
Response from Manager on 3 Nov 2023
Thank you Sherri, your business is appreciated.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 2 Nov 2023
Thank you for your feedback, we are pleased you had an wonderful visit. Thank you for your business and we hope you will have the opportunity to visit again!

6/10 Okay

Dr. Dauna

Travelled with family
Exit door broken, no entrance took our key. Very small room for the price, shabby furniture and bathroom with cracked sink. Door lock broken off. Patio doors were hard to open. Tiny lobby area used for breakfast- more on that tomorrow.
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Thank you, we value the feedback. We apologize for the door, someone decided to pull the door vs. use their room key. Unfortunately we have had to order a new push bar, hopefully it will be installed this week. We have noted your comments on the patio door and we will follow up.

10/10 Excellent

Gilvan

Stayed 1 night in Oct 2023
Response from Manager on 21 Nov 2023
Thank you, we are pleased you had a great stay! Thank you for your business!

8/10 Good

marian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was dark, not enough lighting available to allow good reading. The toilet worked but the flush handle was dangling and required careful treatment or it would run on. The breakfast room is kind a small for the number of people. Everything else was quite fine.
Stayed 2 nights in Oct 2023
Response from Manager on 1 Nov 2023
Thank you, we appreciate your detailed review and we will ensure our team follows up with your concerns. We value your business, thank you.

8/10 Good

Mylène

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Thank you for your review, we appreciate your business.