Bar (on property)

Reviews of Kim Hoa Resort

3 out of 5
Kim Hoa Resort
88/2 Tran Hung Dao, Phu Quoc, Kien Giang

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 97 reviews" "
Rating 8 - Good. 43 out of 97 reviews" "
Rating 6 - Okay. 18 out of 97 reviews" "
Rating 4 - Poor. 11 out of 97 reviews" "
Rating 2 - Terrible. 0 out of 97 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Tiet

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff is polite and couteous. The facility location is beautiful in a quiet area. However the building is old and lack maitenance and it would be nice if !they clean the elevator once awhile!
Stayed 5 nights in Nov 2023

8/10 Good

Nazarenko

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated my sons birthday while staying at Kim Hoa and the staff made him feel so special. Thank you!
Stayed 4 nights in Feb 2020

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Lots of people have commented that the beds are hard, they are firm but no different to other hotels we stayed in Vietnam and had no difficulty with sleep. The food is what you would expect from any vietnamese hotel, if you are expecting a traditional full English then you need to stay in Europe. Our stay was very pleasant and would recommend this hotel to family and friends. Plenty of nice restaurants within walking distance of the hotel with lots of western & vietnamese meals. Beach and pool area very clean. Only worry was the hotel wanting to keep passports at check in and not just taking a copy like other hotels we stayed in elsewhere in Vietnam.
Stayed 5 nights in Dec 2019
Response from Ngoc Mo on 7 Jan 2020
Thank you so much for taking the time to share your experience at Kim Hoa Resort Phu Quoc. All staff at Kim Hoa resort understand that listen to guest to improve service is our responsibility for everyday and your review is truly a big gift for us. We hope that we can have another opportunity in the future to improve and provide you with the enjoyable experience that you are expecting. We look farward to welcoming you back soon.

10/10 Excellent

Nick, Melbourne Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Resort staff friendly and helpful. Value for money.Happy to stay at the Kim Hoa Resort again
Stayed 10 nights in Dec 2019
Response from Ngoc Mo on 25 Dec 2019
Dear Nick, Thank you very much for your kind review. We strive to provide the best service possible to all our customers so we are super pleased that you had a fantastic experience with us. Thank you for your recommendation and we hope that you will return for another memorable stay in the future. Best wishes,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, great food and staff!
What an amazing place. The staff, food and room was great. The manager, called himself, "The Big Black Dragon", not making this up, was spot on with everything. We checked into the bungalow on the beach, had an issue with the AC (was not cooling the room). We moved to a room in the main building, almost froze to death, it was great with 34C temp and 99% humidity. Will stay here again in December 2019.
Stayed 2 nights in May 2019
Response from Anna Truong on 21 Jun 2019
Dear Mr.Michael, Thank you for your stay and putting the effort into writing this review. We truly appreciate your compliment and regret that your experience at our resort was not really perfect. Our technical department handled the air conditioner problem shortly after. We wish you health, happiness and look forward to welcoming you back in the near future. Kind regards,

8/10 Good

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean resort with great service
Friendly staff, clean and well kept resort on a nice beach. Close to lots of great restaurants and a short walk to the night market. Only complaint is that the bed was quite hard!
Stayed 2 nights in Jan 2019
Response from customerservicekimhoaresort on 25 Jan 2019
Good afternoon from Kim Hoa resort! We are delighted to hear such positive feedback from your recent visit and your experience with us. That’s imperative to have such a wonderful experience when enjoying your vacation at Kim Hoa Resort. You also mentioned about hard bed. We’ve noted, at Kim Hoa we have two types of the mattress for the bedroom, Kim Dan mattress for Standard room there is one of the best brand in Viet Nam, and rings mattress for Superior room and Bungalow room. During your stay please contact us any time for further assistance, we can set up an extra bed sheet or change to a softer bed if there are available. We do hope your experience on these occasions will not stop you from considering us in the future. Warmest regards

10/10 Excellent

Bostjan

Ok
Stayed 2 nights in Nov 2018
Response from Customerservicekimhoaresort on 29 Nov 2018
Good morning from Kim Hoa resort! Thank you so much for your choosing us to stay in your previous stay. We are delighted to hear such a positive feedback and recommendation from your recent visit and your experience with us. Thanks once again and looking forward to welcome you soon. Warmest regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay!
Diem, front desk employee, was great. So was Don—she had amazing English & was very helpful w/trip. Breakfast was great-so we’re massages on beach. A bit of garbage on beach. Town was close; unfortunately, I thought it would be a town & not a small city. It seems that the island struggles to keep up with growth. I would recommend staying here!
Stayed 2 nights in Mar 2018
Response from Customer Service on 31 Mar 2018
Warmest greeting from Kim Hoa Resort! First of all, thank you very much for choosing our resort to enjoy precious days of your vacation and taking the time to share your review with us on our page. Your feedback on our facilities and services are greatly appreciated and we are glad to hear that you had an enjoyable and comfortable stay with us at the resort. Your comment on our service will certainly motivate all of our team - especially Ms Diem, to continue to provide great hospitality experience for all of our guests. We look forward to welcome you and your friend again soon for your next stay with us and we wish you have a wonderful day! With best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018
Response from Customer Service on 18 Mar 2018
Thank you for your review!

6/10 Okay

Heikki

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Average, overpriced
After the initial hassle, we got two beds in the room as requested at reservation. The room was smaller than indicated though, and the balcony door was leaking mosquitoes in. There was a somewhat disturbing construction in progress at the resort. Very few sun beds at the pool area and only a few more at the narrow beach front, certainly not enough for the number of customers. Average breakfast.
Stayed 3 nights in Dec 2017
Response from Customer Service on 10 Jan 2018
Have a wonderful day, Heikki! Thanks for choosing Kim Hoa Resort to stay during vacation in Phu Quoc Island. Thanks for taking the time to post a review on your recent stay. May we extend our sincere apologies for the inconvenience caused during your recent stay. We are sad to know that our team did not meet you expectation. We assure you that your valuable feedback will certainly help us in further improvement. We sincerely hope you will allow us another opportunity to redeem ourselves and make up for the previous experience at our resort. Have a great day and we wish you a year full of blessings, joy and goodness. Best regards,

8/10 Good

Steve, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Right by the beach and nice pool too!
Lovely hotel right on a beaitiful Beach! Where you can swim. It's really nice. Staff were good but lady (prob secondin charge) at desk not very understanding. I had to speak to the manager multiple times and he was MAGNIFICENT. Our toilet was blocked for two days and having complained we were told to use public pool toilets! Lol. They eventually upgraded us to VIP room which was nice. Overall not a bad experience.
Stayed 1 night in Dec 2017
Response from Customer Service on 8 Jan 2018
Good afternoon Mr Steve! Thanks for choosing Kim Hoa Resort for your staying. We are delighted that the resort met your expectations with our beautiful beach. Please, accept our apology for any inconvenience during your vacation. We do hope that we would have another chance to welcome you again in our resort in the future. Surely, there will be better services and more comfortable staying with us on your next vacation. Have a great day and we wish you a year full of blessings, joy and goodness. Respectfully yours,

6/10 Okay

Sharon Jacobson, Bellevue, WA

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel on beautiful beach in great location
Hotel is in the beach in great location. The reception staff is friendl. The restaurant staff seems lost in taking orders and delivering them. Food is ok, don’t expect anything good. I reserved room for 5, 2 adults and 3 kids. We got 2 queen beds. I’m not sure how they thought we could fit all there. I had to pay extra $22 a night for another bed.
Stayed 3 nights in Dec 2017
Response from Mr. Dat on 2 Jan 2018
Dear Mr. Sharon Jacobson, Greeting from Kim Hoa Resort, Thanks for your feedback and choosing Kim Hoa Resort on your vacation. We have received this booking from Expedia. For family room, there are 2 double beds as pictures shown on website. Due to your request of extra bed, so we had to charge 22$/night. We will note this issue with our manager.

10/10 Excellent

Tedy, Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel on the beach
The resort is on the beach and far from the hustle and bustle but still in a walkable distance to the city centre. It has a beautiful and well-maintainced garden. The hotel offers a free transportation from and to the airport. The Wifi is fast. The staff is exstremely helpful and polite. The breakfast is mix of a Vietnam style cousine, so you can try some of traditional Vietnamese dishes, and Western style breakfast with omlets and other things. There are free sunbeds on the beach.
Stayed 3 nights in Nov 2017
Response from Customer Service on 13 Dec 2017
Good morning Tedy! Thanks for choosing us for your stay, we are delighted to hear such a positive feedback for staffs, our service, beach... and your experience with us and it is imperative to have such a wonderful experience when enjoying your vacation at Kim Hoa Resort. Thanks for your value time to share and post, we are looking forward to welcome you soon, Tedy. Many thanks,

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
Good experience,enjoyed the Sim wine & fish sauce!
Staff was courteous, and polite. Room was ok, slightly tight for a "family room". Beds were hard, to our liking. Remember not to flush anything down the toilet or it will clog. This applies to restaurants, etc too...I suppose Phu Quoc Island has a weak plumbing system. Part of resort was closed for renovation, including the pool, which was a disappointment. Good thing we could still enjoy the private beach. Resort provides complimentary airport transfers; however, on our departure date, transfer was not arranged (even though previously confirmed upon check-in). Staff called for taxi, but we had to pay for this transfer. Staff was nice enough to prepare take-away breakfast for our family. Overall, happy with staff and stay, but could be better organized.
Stayed 3 nights in Aug 2017
Response from Emliy on 2 Nov 2017
Dear Karen, Thank you for your review and for choosing Kim Hoa Resort. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our resort . When our dreaming project as large Swimming pool, Windy bar, Reception lounge have Grand Opening in December, 2017. Take care!

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and on the beach. Breakfast was good.
Good value for stay. Staff is friendly. Shuttle to airport is included. Close to downtown.
Response from Kim Hoa Team on 20 Feb 2017
Have a good day Mr. Simon! Thanks for your 10/10 reviews , it gives us true satisfaction to read that you had a wonderful and precious time staying with us, we are so exciting to look forward welcoming you back Kim Hoa Resort soon. Many thanks.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Dissapointed
Breakfast for westerners was dismal. Passing off cottees cordial as orange juice is just the beginning. Their was never enough variety of fresh fruit. The only cereal was some chocalety things mixed with cornflakes with warm milk yuk and although they did fresh cooked eggs the only thing to compliment them was soggy fatty bacon. In windy restaurant when the prices are not that much cheaper than australia you would expect more than 2 small pieces of chicken in a chicken??? curry. Put that together with arguing sour faced staff who refused to serve anyone unless you somehow got their attention by waiving your arms in the air or going up to the bar yourself and then think yourself lucky if they get your order right. On a better note the beach front bungalows are truly beachfront, our security guard was lovely and our cleaner was brilliant.
Response from General Manager on 27 Jan 2017
Thank you for taking time to write and share your opinions, thank for choosing Kim Hoa for your stay. We feel sad that you didn’t enjoy much your breakfast during your stay with us. Dear guest The breakfast in our resort we have Asian and Western style. As you see at that time we have much more Asian guests. Less but much, we do not display all food on serving station we keep cooking fresh and refilling all the serving time that why just small portion is presenting on the station. Please accept my sincere apology on behalf of our management team. I am very sorry to learn that your experience with Windy bar server, and chicken curry, we knew their English weakness and the stressful… We’ve passed to Restaurant Manager and the Chef for awareness and focus to retrain or bring someone with more enthusiastic to The Windy bar. Thank for wonderful commend about security and cleaning staff, your gift feedback is energy for us keep learning to be better day by day. We do hope your experience on these occasions will not stop you from considering us in the future and allow me to have opportunity to welcome you back Kim Hoa with a better vacation. Thank you for your value time.

8/10 Good

Geoff

Liked: Cleanliness, staff & service
Would recommend if you are looking for quiet relaxing holiday
Response from General Manager on 26 Jan 2017
Good day Geoff, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards,

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great hotel right on the beach
The resort is tucked away on a quiet lane, and right on the beach. Because of the work of the staff, the beach is very clean. The grounds are beautiful. The staff went out of their way to be helpful. They were awesome. I loved my stay
Response from General Manager on 9 Jan 2017
Have a great day, Dear Craig, thanks for taking the time to post a review on your recent stay. We are delighted that the resort met your expectations in many ways. And we would love to thank you for such a kind comment about our resort. staff, i would love to inform you that we are renovating many thing such as beach service, new kitchen... Iooking forward to welcome you back with a better vacation, warmest regards. KimHoa team.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super, all around!
Great resort, our cabin was right on the beach, only a few yards from the ocean!
Response from General Manager on 9 Jan 2017
Wonderful day John Thank you so much for your wonderful comments, you are so right in in your choosing to stay in Kim Hoa resort we are very fortunate to have those as our backdrop. Nothing makes us prouder than hearing such wonderful accolades directed toward our team, the work quite hard to try and ensure that every guest has an enjoyable experience, and I am so happy that we succeeded with you. We look forward to welcoming you back, all kind wishes to you in New Year. Sincerely yours.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Economical; clean; ocean front
Great stay; economical; a bit noisy because of construction/renovations going on; but great ocean front location with nice calm water in which to swim; breakfast was plentiful; massage services right on the beach; staff was very limited in terms of their English skills.
Response from General Manager on 9 Jan 2017
Dear value Guest, Thank you so much for your wonderful commends, you are so right in in your choosing to stay in Kim Hoa resort. We are very fortunate to have those as our backdrop such as nice garden, pool, beautiful beach.. Please accept our sincere apologize about inconvenience we may have caused by kitchen renovations. A big huge for your choosing Kim Hoa, wishes all best to you and your family in New Year, would love to welcome you back, sincerely.

8/10 Good

Craig Douglas, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to b each, good staff nice room
would definitely stay here again, close to market, good price
Response from Kim Hoa Team on 29 Dec 2016
Good day Craig Douglas, Thanks for choosing Kim Hoa Resort for your recent stay in Phu Quoc Island. Thank you so much for your wonderful comments, you are so right in in your choosing to stay in Kim Hoa resort. We are very fortunate to have those as our backdrop. The work quite hard to try and ensure that every guest has an enjoyable experience, and we are so happy that we succeeded with you, wishes all best to you and your family,we would love to welcome you back soon, A lot of thanhs.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location right on the beach also has a very nice pool. Rooms have been renovated since the last time I stayed there (2years ago). Which make them nice and comfortable. Free airport pick up. It was about 110,000 dong for taxi to return to airport. Breakfast was good, fresh fruit and egg station lots of Asian options as well. Really no complaints with this hotel. Lots of food options out on the main road from hotel as well or a 10-15 min walk to the night market for a place to eat durring the evening (great seafood)
Response from Emliy on 7 May 2016
Dear Kim Hoa's valued guest, Thank you very much for the time you took to write this extensive review. We will keep up the good work and look forward to welcoming you in " Pearl Island" in Phu Quoc in nearest future. Yours sincerely,

8/10 Good

Douglas, Alberta

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
good value
Stayed for 5 nite and overall we were fine with the hotel. Beds,however, are ridiculously hard. Staff did provide my wife beach chair cushions to aleviate somewhat so that was something I guess. Breakfast was typical lukewarm buffet fare and lukewarm coffee. We were unable to find any thing that would pass for real, let alone good food in the area or at the hotel. The only thing anywhere that was hot and not over priced was soup, so we went to the local co-op and bought noodles that you pour water over and made our own soup. This hotel offers value for the money. The Beach is clean, wide and the water is very warm. It is not Bavaro or Sechelles. People who rave about Nams beachs have not been to Ausie or Caribean, but this beach is the best 1 we have found thus far and if your coming you will be OK with this hotel for your money.
Response from Emliy on 7 May 2016
Dear Douglas, Thank you for sharing your feeling about your stay at our resort also so sorry for any inconvenience caused, we will improve it surely. We would be honored to welcome you again in our eco resort. Kind regards Ang Van - manager

6/10 Okay

Ping

Stayed 2 nights in Nov 2023

6/10 Okay

yukiko

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Minela

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Les chambres pas propres, des moustiques partout dans la chambre, une odeur d’humidité beaucoup trop présente, une literies pas confortables du tout. Les seuls points positifs de l’hôtel sont la piscine, l’accès à la plage et la position de l’hôtel !
Stayed 1 night in Nov 2023

10/10 Excellent

massimo, genova

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
personale fantastico e cordiale.. camere un po da rimodernizzare .. posizione fantastica a 10 a piedi dal night market .. esci sulla via principale dove si trova l hotel ed e pieno di ristoranti e locali per passare la serata.. nel complesso molto bello
Stayed 8 nights in Jan 2020

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kim Hoa
Skulle finnas fler solstolar. En del mosaikplattor i poolen behöver lagas. Vänligt och proffsigt bemötande av personalen. Fräscha offentliga toaletter.
Poolen
Omelett, ägg och pannkakor på beställning.
Frukost
Innergården
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hoa
Fint lille hotel i strandkanten. Gode værelser men meget hårde madrasser.
Stayed 2 nights in Dec 2019
Response from Ngoc Mo on 1 Jan 2020
Daer Sir/madam, Thank you so much for taking the time to share your experience at Kim Hoa Resort Phu Quoc. All staff at Kim Hoa resort understand that listen to guest to improve service is our responsibility for everyday and your review is truly a big gift for us. I regret, we use latex mattresses, so it may not be familiar to you, but it is quite popular in VIet Nam. We hope that we can have another opportunity in the future to improve and provide you with the enjoyable experience that you are expecting. We look farward to welcoming you back soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
舊式酒店,前台有禮,十二時到已有房,check in and out 好快,泳池及沙灘一流,機場酒店接送準時,早餐OK.
Stayed 1 night in Dec 2019
Response from Ngoc Mo on 25 Dec 2019
Dear Sir/madam, Thank you so much for taking the time to share your experience at Kim Hoa Resort Phu Quoc. All staff at Kim Hoa resort understand that listen to guest to improve service is our responsibility for everyday and your review is truly a big gift for us. We hope that we can have another opportunity in the future to improve and provide you with the enjoyable experience that you are expecting. We look farward to welcoming you back soon. Best regards, Ngoc Mo

10/10 Excellent

SANGBUM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Indy Jamilla Kromodikoro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

byungik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super dejligt hotel med perfekt beliggenhed. Vi er en familie med 2 børn (7og 11år) men værelset bestod kun af en dobbeltseng og en enkeltseng, selvom vi havde bestilt til 4 personer. Vi måtte derfor betale 1500kr for en ekstra opredning i 7 nætter.
Stayed 6 nights in Oct 2019

10/10 Excellent

louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

SHULING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

4/10 Poor

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unacceptable room
the resort location & overall outlook is fine. but the room & decoration are too old & not clean & neat that quite smelly
Stayed 2 nights in Aug 2019
Response from Kim Hoa Resort on 12 Sept 2019
Have a wonderful day, Mr. /Ms.! Thank you for staying with us and posting your review. Thanks for your kindness to write and share kind review for us which is very important for our further improvement. We do hope that we would have another chance to welcome you again in our resort in the future. Best wishes for you and your family!

10/10 Excellent

JEONGHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 최고의 숙소
해변에 바로 붙어있는 숙소 입니다. 관리 잘 되고 있고 청결합니다. 실외수영장도 매일 관리를 하고 있어서 항상 깨끗했고, 안전관리원으로 보이는 직원이 항상 상주하고 있습니다. 방은 종류별로 차이점은 있겠으나 깨끝하고 냉방이 양호해서 잠자고 싰기에는 적당합니다. 조식은 쌀국수와 간단한 부폐로 먹을만 합니다. 해변에 있는 바도 저렴하고 주방장이 퇴근하는 9시 이전까지는 맛있습니다. 케이블카 셔틀, 버스투어, 빈펄 셔틀 정류장이 걸어서 5분 이내에 있고, 야시장은 차로 5분정도 거리 입니다.
Stayed 3 nights in May 2019

8/10 Good

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strandhotel
Das Hotel hat alles was ein Hotel haben muss. Jedoch hatten wir viele Moskitos im Zimmer und kein Schutznetz im Zimmer. Weiter ist es verboten auf dem Balkon die Wäsche zu trocknen .
Stayed 2 nights in Apr 2019
Response from customerservicekimhoaresort on 8 May 2019
Have a wonderful day! First of all, thank you very much for choosing our resort to enjoy the precious days of your vacation and posting your review. Kindly accept our apologies that you did not have a pleasant stay due to the factors mentioned in the review. We are so sad to know that our team did not make you satisfied with the problems you mentioned. We will take note seriously and check again your problems. We assure you that your valuable feedback will certainly help us in further improving and our service highlighted in your feedback. Hope that we will have an another chance to welcome you a better Kim Hoa. Surely, there will be better services and more comfortable staying with us on your next vacation. Warm regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Customer service on 13 Jun 2019
Have a wonderful day, Mr. /Ms.! Thank you for staying with us and posting your review. We are delighted that the resort met your expectations. We are so happy that we could offer you our great service and hopefully we were also able to create some memorable moments throughout your stay. Thanks for your kindness to write and share kind review for us which is very important for our further improvement. We do hope that we would have another chance to welcome you again in our resort in the future. Best wishes for you and your family!

8/10 Good

Franck-olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MERCURE Bangkok Makassan
Procedure de checkout trop longue et compliquée . Pas assez de gel douche et de champoin pour 2 . Trop loint des transports en communs pour y aller a pieds du a la température. Et la navette gratuite qui peu vous y déposer de part que toute les 30 minutes. Et au retour pas de navette. Donc c est un peu trop compliqué pour bouger. La zone en herbe autour de la piscine n est pas suffisamment nettoyé régulièrement. J avais pleins de mégots de cigarettes autour de mon transate par terre. Sinon le lit est très très bon. Les chambre sont moderne et confortable mais comme souvent manque des étagères pour poser les vêtements.
Stayed 5 nights in Jan 2019
Response from customerservicekimhoaresort on 21 Mar 2019
Have a good day Mr.Franck! We are delighted to hear such a positive review form your recent visit and your experience with us and it is imperative to have such a wonderful experience when enjoying precious days of your vacation. Please accept our sincere apologies for any inconvenience may have caused during your stay. I sent your mentions too to all head department to awareness and focus. We are also very thankful for your kindness to write and share this review for us which is very important for our further improvement. We will very happy to have you as a guest again soon. All best wish to you and your family. Thanks for your valuable time and warmest regards

8/10 Good

ATSUSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ビーチ
ホテルにプライベートビーチがあり、1日をゆっくり過ごすには最高の立地。しかしビーチが少し狭いかな。 少し歩くとレストランがたくさんあり、ナイトマーケットにもタクシーで20000ドン程度。 少し価格は高いですが、ビーチ沿いの部屋にすれば良かったです
Stayed 3 nights in Mar 2019
Response from customerservicekimhoaresrt on 1 Apr 2019
Good afternoon, Mr.Atsushi! First of all, thank you very much for choosing our resort to enjoy the precious days of your vacation. We are delighted to hear that you were happy on your recent visit with helpful staffs. We are also very thankful for your kindness to write and share this long review for us which is very important for our further improvement. We assure you that your valuable feedback will certainly help us in further improving and enhancing our service highlighted in your suggestions. Have a great day and we wish you a year full of blessings, joy and goodness. We would love to welcome you again anytime to our resort. With best regards,

10/10 Excellent

PhilipdeRidder, Soest , Netherlands

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ligging is perfect. Je wandelt zo de zee in. Strand is witzand en wordt schoon gehouden. Zwembad ook goed en schoon. Bar van resort aan het strand, wordt echter niet heel goed geexploiteerd (er is meer uit te halen). De staff is vriendelijk en op de belangrijke posities beheerst men de Engelse taal. Kamer werd goed schoon gehouden en voorzieningen waren goed (tv, wifi en koelkastje). Gewoon een uitmuntende prijs/kwaliteitsverhouding!
Stayed 5 nights in Feb 2019
Response from customerservicekimhoaresort on 6 Mar 2019
Good afternoon Mr.Phillip! First of all, thank you very much for choosing our resort to enjoy precious days of your vacation and taking the time to share your amazing review with us. Your feedback on our various facilities and services are well received and greatly appreciated and we are glad to hear that you had an enjoyable and comfortable stay with us at the resort. Your comment on our service will certainly motivate all of our team to continue to provide great hospitality experience for all of our guests. We look forward to welcoming you and your family again soon for your next stay with us and we wish you have a wonderful day! With best regards.

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra strandsotell
Bra hotell med trevlig personal. Bra mat på frukosten och även i deras bar som låg på stranden. De enda dåliga är väl att de inte fanns gym men då kan man simma istället!
Stayed 6 nights in Jan 2019
Response from customerservice on 15 Feb 2019
Dear Mr.Tomas! Good afternoon from Kim Hoa resort! We are delighted to hear such positive feedback from your recent visit and your experience with us. That’s imperative to have such a wonderful experience when enjoying your vacation at Kim Hoa Resort. If there is anything we can do further to assist you in your future visit us, kindly do not hesitate to contact me anytime and we will revert to you with pleasure the soonest. Thanks once again and looking forward to welcoming you soon. Warmest regards

8/10 Good

Urs, Thun

Liked: Staff & service, property conditions & facilities, room comfort
Schönes Bungalow, Massage direkt am Strand. Relativ ruhig, wären da nicht Bauarbeiten gewesen. Freundliches u hilfsbereites Personal. Grosse Auswahl beim Frühstück.
Stayed 7 nights in Jan 2019
Response from customerservice on 15 Feb 2019
Dear Mr.Urs! Good afternoon from Kim Hoa resort! We are delighted to hear such positive feedback from your recent visit and your experience with us. That’s imperative to have such a wonderful experience when enjoying your vacation at Kim Hoa Resort. If there is anything we can do further to assist you in your future visit us, kindly do not hesitate to contact me anytime and we will revert to you with pleasure the soonest. Thanks once again and looking forward to welcoming you soon. Warmest regards

8/10 Good

cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房间很一般,海滩还不错,价格略贵
Stayed 1 night in Jan 2019
Response from Kim Hoa Resort on 12 Jan 2019
Hi Mr./Ms. ! Thank you very much for choosing our resort to enjoy precious days of your vacation. We are delighted to hear that you happy on your recent visit. We are also very thankful for your kindness to write and share this positive review for us which is very important for our further improvement. Thanks once again and looking forward to welcome you soon at Kim Hoa resort.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Dec 2018
Response from Kim Hoa Resort Phu Quoc on 27 Feb 2019
Dear Mr. /Ms. Greeting from Kim Hoa Resort! Thank you for taking the time to share your review with us on our page. We so happy to hear that you have enjoyed with your vacation. However, we still have things that do not satisfy you. Please accept our apology for any inconvenience have caused you. Thank you so much for your feedback, we assure you that your valuable feedback will certainly help us in further improving and our service. We do hope that we would have another chance to welcome you again in our hotel in the future and would be definitely memorable experiences for you. All best wish to you and your family!

6/10 Okay

Magnus

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Hotel har bra läge och fin pool. Väldigt få solstolar/sängar på soldäck och strand. Frukost var sådär, för lite frukt och annat att välja bland. Omelett och nudelsoppan var dock toppen. Shuttle från/till flygplats fungerade bra. Väldigt mycket ryssar boende på hotel under vår vistelse, vissa skötte sig, andra inte.. Vi fick ett väldigt sunkigt rum när vi checkade in men efter påpekande att vi ej ville ha detta fick vi annat rum som var ok. Inget varmvatten i dusch på morgonen eller när solen ej var framme, det blev kallduschar som gällde. Tog några bilder på dusch i första rummet som vi fick..
Stayed 5 nights in Dec 2018
Response from customerservicekimhoaresort on 9 Jan 2019
Have a wonderful day! First of all, thank you very much for choosing our resort to enjoy precious days of your vacation and posting your review in our page. Kindly accept our apologies that you did not have a pleasant stay due to the factors mentioned in the review. We are so sad to know that our team did not make you satisfy with the problems you mentioned. We will take note seriously and check again your problems. Your feedback on our various facilities and services are well received and greatly appreciated. We assure you that your valuable feedback will certainly help us in further improving and our service highlighted in your feedback. Hope that we will have a second chance to welcome you a better Kim Hoa. Surely, there will be better services and more comfortable staying with us on your next vacation. Warm regards