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Reviews of HANZ AND Sunset Beach Resort

2 out of 5
HANZ AND Sunset Beach Resort
118/12 Tran Hung Dao Street,Ward 7, Duong Dong, Long Beach, Phu Quoc, Kien Giang

Reviews

7.0

Good

Rating 10 - Excellent. 1 out of 34 reviews" "
Rating 8 - Good. 19 out of 34 reviews" "
Rating 6 - Okay. 11 out of 34 reviews" "
Rating 4 - Poor. 2 out of 34 reviews" "
Rating 2 - Terrible. 1 out of 34 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Kerri

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020
Response from LiLy on 13 Jan 2020
Thank you for staying with us, and let the feedback,

8/10 Good

TEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Iacopo, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beach with restaurant on it. Staff very friendly suggested us some great places to visit
Stayed 2 nights in Nov 2017
Response from Hương Tống on 28 Nov 2017
Dear Ms/Mr, Warm greeting for day! The first word on behalf of the entire hotel staff LIEN HIEP THANH sent to all thank you for believing chosen our hotel for your vacation. We sincerely thank your valuable contribution to help make the hotel more complete. We will strive to improve the quality of hotel services better. Thank you, once again, for your staying and your kind thoughts. Best regards.

6/10 Okay

Myco D, Saskatoon, Saskatchewan

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was OK.
The room was OK, and price wasn't over the top. IF you were only staying in it to sleep. The food was also OK, pretty decent, for price. Lunch and supper can range anywhere from đ250,000 to đ500,000 for 2 people depending on what you order. The only downfall to this hotel is they do provide beach chairs for people staying, but also for outsiders to use which can get very annoying because if you paid to stay at the hotel you should have a spot no matter what. That's not the case. They will even move your stuff to accommodate someone who is not staying at the hotel causing you to lose your spot. We never experienced this ourselves firsthand but we did watch a staff member move a hotel patrons towel reserving their spot to accommodate the non guests of the hotel. Due to the public access of all the beach chairs, we felt that the resorts beach did become crowded. Overall a good experience and we definitely consider staying their again. Friendly staff, not a lot of English spoken but they do their absolute best to make sure they understand what you are needing.

6/10 Okay

Ashley

Liked: Staff & service
Great little hotel in a central part of the island. Hotel staff very accommodating.
Response from General Manager on 12 Oct 2016
Dear, The first word on behalf of the entire resort staff Lien Hiep Thanh sent to all thank you for believing chosen our hotel for your family vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Sincerely, Vien Pham Assistant Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
No not water
No hot water and currently an annoying construction site next to it

8/10 Good

David, Vietnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on the beach
A basic hotel right on the beach with clean rooms and helpful staff
Response from Viet Anh Nguyen Sale Department on 6 Sept 2016
Dear Mr David, It is amazing for us to take your positive review on us . We really appreciated for shining thought about our location , staffs and happy to know you did enjoy your trip at our resort . We are looking forward to welcoming you back to our resort soon . Yours sincerely

8/10 Good

Karla, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
This was a great place, right on the beach! Loved staying here!
Response from Luis on 4 Jul 2016
Dear Karla , It is amazing for us to take your positive review on us . We really appreciated for shining thought about our location , staffs and happy to know you did enjoy your trip at our resort . We are looking forward to welcoming you back to our resort soon . Yours sincerely ,

4/10 Poor

Rebekka, Canada

Disliked: Staff & service
Hotel on resort strip
Booked basic room, upon arrival was asked if we wanted to upgrade to larger room for $10.00 with a/c and hot water as booked room had neither. We did. Room was large, a/c great, but no hot water. When we informed front desk, we were told that room had no hot water, and upgrade was only for larger room and a/c. After disputing this I reviewed signed form and realized that they had not included in writing hot water. But I distinctly recall her stressing that original room had no hot water/a/c therefore we should upgrade. My mistake was not paying attention to what I was signing. Didn't bother arguing. Later we were told we were welcome to use the staff showers if we needed a hot shower. Overall room was adequate and clean for price, beach very busy, hotel staff not helpful at all!!
Response from Luis on 21 Oct 2016
Dear Rebekka , Thank you for chosing us for your stay as well as sharing your experience stay . We would love to express our greatfulness for your useful advice as well as your unhappy matter at our hotel . This had been shared with staffs to newly set up hot waters and airconditining in all rooms to maximize all your expectation . We would like to take another chance to welcome you back soon with new feel of us . Thank you for understanding . Yours sincerely ,

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
1950 PARADISE!!!
Great location, steps to a 4-star hotel! That's about it! Plumbing is still in primitive (1950?) condition, needs to be improved up to the North American standard. The restaurant is fair which is located right on the beach which is steps from the waves of the ocean. That what we like best; you can't be any closer to the ocean than that. Over all, the resort could be increased up to a few more knots, then it would be a pleasant paradise. But then you get what you pay for a 2-star resort!
Response from Luis on 15 Jul 2016
Dear valued guest , Dear Rebekka , Thank you for chosing us for your stay as well as sharing your experience stay . We would love to express our greatfulness for your useful advice as well as your unhappy matter at our hotel . This had been shared with staffs to newly set up hot waters and airconditining in all rooms to maximize all your expectation . We would like to take another chance to welcome you back soon with new feel of us . Thank you for understanding . Yours sincerely ,

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strandnära prisvärt boende
Strandnära prisvärt boende. Jag bodde i en bungalow som hade det jag behövde. Lite hård säng men förvånansvärt bra kuddar. Bra läge precis vid stranden och finns en del restauranger både i närheten, längs stranden och upp längs main road in mot staden. De erbjuder solstolar/sängar på stranden utan kostnad till skillnad från andra ställen som tar betalt. Man köper något att äta och dricka där bara så blir man väl omhändertagen. Baren är öppen med ganska hög musik till 01.30. Det störde mig inte så mkt men någon kväll stördes jag av grannar och moppar som åkte fram och tillbaka men så är det nog överallt. Bra städning varje dag med nya handdukar och vatten på flaska.
Stayed 7 nights in Mar 2019
Response from Luyen Tran on 30 Apr 2019
Thank you so much for your nice reviews about us. Looking forward to welcoming you and friend/family again in near future. Best regards,

8/10 Good

Marion

Liked: Property conditions & facilities
Für den preis ok
Ein kleines Hotel mit direktem Strandzugang unter großen Bäumen. Unser Bungalow war ausreichend groß, neben einem Bett mit Moskitonetz, 2 Holzstühlen, 1 Tisch gab es noch ein offenes Reagal. Auf der kleinen Terrasse 2 Liegestühle und ein Minitischchen. Das Bad ist groß, die Dusche meistens nur lauwarm und ohne Vorhang. Es kann also etwas rutschig werden. Etwas Deko an den Wänden und es wär wesentlich schöner. Da es sich um eine öffentliche Beach handelt ist der Strand auch ziemlich voll. Etwas seitlich kann man jedoch ausweichen. Baden ist sehr angenehm, keine Steine im Wasser. Das Essen im Restaurant ist ok aber nur wenige Schritte außerhalb des Hotels ißt man für den halben Preis.
Stayed 6 nights in Feb 2019

8/10 Good

Susanne

Liked: Cleanliness, staff & service, room comfort
Hyggelige bungalow
Dejligt sted. Lige ved stranden. Maden på restaurant rimelig. MEN meget høj musik specielt fra lidt før solnedgang.
Stayed 4 nights in Dec 2018
Response from Lien Hiep Thanh Resort - HomeJoy on 21 Dec 2018
Dear Susanne, Thank you for spending your value time to write some nice reviews about us. Your comments will be the encouragement for our team to do better job day by day. Hope to have chance to welcome you again. Best regards,

8/10 Good

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ann

Liked: Cleanliness, staff & service, room comfort
Enkelt, men charmigt och mycket prisvärt...
Mycket enkelt, men trevligt boende med helt otrolig personal! Vi valde rum med liten veranda, man kan även välja egen bungalow. Toppenläge, med restaurang direkt på stranden. Bra mat, och på kvällen grillades det fisk och skaldjur i solnedgången. Flera bra restauranger intill. Gångavstånd till Duong Duong (c:a 35 min). Vi kommer gärna tillbaka!
Stayed 5 nights in Jan 2018
Response from Huong Tong on 5 Feb 2018
Dear Happy Guest, Thank you for staying with us and we appreciate your kind review. We are delighted to note that you had to a certain degree a pleasant experience and your positive feedback will certainly motivate our team members in our mission to completely satisfy our guests. Furthermore, We will rebuild our hotel this year. When you come back. You will see a brand new hotel. We are looking forward to having you again as a guest in our hotel. Kind Regards, Hương Tống Guest Relations Manager

10/10 Excellent

Gunnar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hittills min bästa upplevelse. Strandnära. Supertrevlig personal. Billigt. Bra frukost äts direkt intill vågorna. Jag kan varmt reAlla rätt!
Stayed 1 night in Jan 2018
Response from Huong Tong on 18 Jan 2018
Dear Mr Gunnar, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Best Regards, Huong Tong.

8/10 Good

Larisa

Liked: Staff & service
Disliked: Cleanliness
Средний отель
Неплохой отель но далеко от центра,завтрак неплохой на море ,номер ужасные,территория приятная,но рядом стройка и шум,на 2 дня пойдёт.есть отели намного лучше
Stayed 2 nights in Dec 2017
Response from Luis on 20 Dec 2017
Dear client. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Take care ! Hương Tống

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Khách sạn đã cũ cần chăm sóc cảnh quan hơn
Hai năm trước tôi có lưu trú tại Ks , lúc đó cảnh quan sân vườn rất đẹp và điều kiện tốt . Nhưng đến lần này quay lại luu trú thì cảnh san của Ks đã cũ giống như không đuọc chăm sóc. Bên cạnh có nhiều công trình đàn xây dựng rất ồn và thải nước ra đường rất bẩn vì không có cống thoát nước. Tôi chỉ thích 1 điểm duy nhất đó là địa điểm tuyệt vời nam ngay trước là bãi biển . Phòng classic rất xấu và cũ kĩ, không có nuóc nóng . Giá cả có tăng lên. Nhân viên phục vụ ngoài bãi biển nên hạn chế bàn tán về khách hàng,.
Stayed 2 nights in Nov 2017
Response from Luis on 2 Dec 2017
Dear chị Diệu Quỳnh, Thay mặt nhân viên trong khách sạn Liên Hiệp Thành Resort, em xin cảm ơn chị đã chọn khách sạn là nơi nghỉ dưỡng lần thứ 2 cho kì nghỉ vừa qua. Tháng vừa rồi trước khi chị tới là mùa mưa nên bên e chưa kịp cải tạo lại vườn chị ạ. Nhưng nhờ có đánh giá của chị mà việc cải tạo vườn của khách sạn đã được tiến hành nhanh hơn so với dự định. Giờ khách sạn đã đã rực rỡ hơn rồi ạ. Em cũng đã nhắc nhở các bạn ở dưới nhà hàng rồi. Mong rằng khi chị quay lại khách sạn lần tới sẽ không có trường hợp tương tự xảy ra ạ. Em cảm ơn chị nhiều. Chúc chị và gia đình luôn hạnh phúc! Regards. Hương Tống

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
性价比不高，无热水，蚊子多，设施旧。
Stayed 2 nights in Oct 2017
Response from Luis on 2 Dec 2017
Dear valuable guest, Thank you for choosing Lien Hiep Thanh Resort as your destination for your vacation. We are sorry to hear that your stay at our establishment did not meet your expectations. As you said, I think we really do not need hot water as this season. Because it is sunny all day, really hot and before you came, We have to kill mosquitoes. We are sorry to have inconvenienced you on your visit to our resort. Please accept our most sincere apologies. Given the unfortunate experience you had here at the Lien Hiep Thanh Resort. So we really hope that can serve you again one more time. Hương Tống

8/10 Good

Verified traveller

Liked: Staff & service
Viihtyisä hotelli rannalla
Erittäin viihtyisä ja mukava hotelli. Vierailumme ajan viereinen rakennustyömaa tosin hieman häiritsi, mutta se ei toki ole hotellin vika. Saimme ensimmäiseksi yöksi huoneen, joka ei vastannut varaamaamme huonetta. Saimme varausta vastaavan huoneen vasta seuraavana päivänä. Hotellilla on oma, viihtyisä ranta ja hyvä ravintola. Lähellä on runsaasti mukavia ravintoloita ja illanviettopaikkoja. Sijainti on hyvä. Vahva suositus.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nettes hotel am schönsten teil des long beach
familiär geführtes ressort, gepflegt aber nicht nobel, sehr nettes restaurant am strand, super frühstücksbuffet, frischer fisch vom grill am abend, nettes personal hilfsbereit aber nicht aufdringlich, liegen mit handtuch dezent unter den palmen. wir waren fast eine woche da und haben kein Resort gesehen, in dem wir lieber gewesen wären.
frühstücksbuffet am meer

6/10 Okay

Ann

Sådär..........
Bodde i en bungalow längst ned vid stranden. I närheten finns en bar som spelar HÖG musik till ca 1.30. Kl. 7 började dom jobba på bygget närmaste granne..... Man måste vara tidig till frukosten, annars blev man utan. Ingen fyller på om man inte säger till.

2/10 Terrible

Hannelore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keine 2 Sterne
Renovierung notwendig

6/10 Okay

Riitta

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Sijainti loistava. Huone karu mutta siisti. Siivous lähes päivittäin. Vastaanoton henkilökunta kielitaitoinen ja avulias. Hotellin oma ranta aurinkopeteineen usein täynnä joten kiersimme saaren ihania rantoja. Taksikyyti edullista. Nautimme joka päivä tuoreista hedelmistä ja meren herkuista. Grillattua kalaa , runsaasti eri tavoin valmistettuja kasviksia..

6/10 Okay

Tobias, Heidelberg

Liked: Staff & service
Disliked: Cleanliness, room comfort
Weicht stark von den Fotos ab
Der Bungalow wich stark von den Fotos ab und war generell nicht so schön. Die Strandlage ist super und die Mitarbeiter sind bemüht, aber der Komfort und das Frühstück lassen zu wünschen übrig. Ich hatte die Zeit über Magen-Darm-Probleme und da wir nie auswärts essen waren möchte ich einfach eine kleine Warnung aussprechen. Wir hatten außerdem Roller gemietet - ein Must du auf der Insel. Leider ist ein Roller 7km entfernt liegengeblieben. Die Roller hatten allesamt Mängel und defekte, hier sollte man vorsichtig sein.

8/10 Good

jose, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
la patronne est très professionnelle
Quelques petits désagrément au départ mais vite résolus par la patronne de l'hôtel Si besoin n'hésitez pas à discuter une personne de qualité comme son personnel. Si je retourne sur cette île je n'aurai aucune hésitation encore merci un ancien mecontent

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Dennis, Ulm

Kleine Bungalows am Strand, unter Palmen.
Einfachste Ausstattung ohne TV, mit Klima. Gute und günstige Restaurants in direkter Nähe. After Season kaum Touries im Mai. Pure Entspannung.
Response from Viet Anh Nguyen Sale Department on 6 Sept 2016
Dear Mr Dennis, It is amazing for us to take your positive review on us . We really appreciated for shining thought about our location , staffs and happy to know you did enjoy your trip at our resort . We are looking forward to welcoming you back to our resort soon . Yours sincerely

6/10 Okay

Lukasz

Disliked: Property conditions & facilities
Uwaga mrówki!
Pobyt rozpoczął się od nieprzyjemnego zgrzytu. Pokój w którym mnie umieszczono był mały, duszny. Trudno było w nim siedzieć, nie mówiąc już o spaniu. Na szczęście pracownik hotelu bądź to sam bądź po interwencji hotels.com zmienił mi pokój na większy z klimatyzacja. Gdyby nie to mój pobyt w tym miejscu byłby katastrofą. Hotel mieści sie w ogrodzie, co z jednej strony może być przyjemne, z drugiej... Tej drugiej strony doświadczyli nawet pracownicy obsługi gdy sprzątali jeden z mniejszych pokoi. Zaatakowały ich wielkie mrówki, które kąsają niemiłosiernie i trudno je strzelać z ubrania i z ciała. Raz wracając z restauracji przy płazy tez zostałem przez nie zaatakowany. Restauracja jest w sumie ok. Ceny są trochę zawyżone ale tak jest z wszystkimi restauracjami przy plaży. Śniadania nie są najgorsze (jajka lub omlet lub jajecznica, do tego boczek i bułka), no może poza Pho Bo. To chyba najgorsze Pho jakie jadłem ;((

6/10 Okay

elisabeth, paris

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Séjour décevant
Un hôtel dans un joli jardin, avec des bungalows sympathiques à première vue, et un accueil agréable à la réception. MAIS un état de vétusté général et de manque d'entretien. Une plage minuscule encombrée de transats et aussi de quelques détritus jamais ramassés. Une déception au regard des photos du site, et finalement le plus mauvais rapport qualité prix de notre voyage au Vietnam ...

8/10 Good

Nam

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

David, Skåne

Liked: Room comfort
Bra valuta för pengarna
Var här 12 nätter, kändes helt okej. Enda tråkiga var att de inte var så bra strand här och de var en del stora stenar i vattnet. Ville man bada på ett bra ställe med fin strand fick man gå en bit ifrån och betala en mindre summa för en solstol. Bra effekt på ACn, wifi-anslutningen får väl anses vara godkänd, gick streama tv med hyfsat resultat. Dåligt tryck i duschen och varmvattnet kunde i regel ta en 5 minuter att få fram.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Friendly staff beautiful garden
We had a great stay in this hotel. First we had a room without airconditioning but after one night we god an upgrade. Staff was helpfull in organising a taxi Tour to Sao Beach for 500 000 /4 h. Restaurant was soso aswell as the breakfast served. However you will be dining on the beach. Don't expect luxury because there are too many things that can be improved. But the price was very reasonable (30 euro's a night) and the staff was nice and friendly.