Phoenix Holidays from £1,495

“Shoe box” is the first thing word that comes to mind when asked about this property. Staff was ok. The place was super tiny. I probably won’t go back

Beautiful facility, excellent service, professional staff, delicious food!

Very cool historical hotel,

The breakfast area was crowded, the pastries looked and tasted like day-old product from a local bakery, and the furniture was awkward and uncomfortable. Our king suite was pleasant.

Pros: Excellent location!! Super close to Shedd and Field. It’s in a quieter part of town — perfect for families with young kids!! Cons: We had two rooms during our visit. The non-city view room was super dark and dreary and seemed a bit run down. The city view room was much nicer! On our second night, my kids used the hot tub and there was clearly too much chlorine added. Our eyes watered, it caused us to cough, and the foam literally bleached and caused the fabric on their bathing suits to wrinkle and disintegrate. (They swam on the first night and the water was fine!) The evening staff were completely useless. Another big inconvenience… Our door dash order didn’t include any plasticware. (We had ordered some pasta dishes.) The front desk staff could not provide us with any. Any?! It seemed incredibly odd that a giant hotel wouldn’t have any forks or spoons, anywhere?? I was advised to “check the breakfast area on the 8th floor” and found all of the cupboards locked. And don’t sell cups of microwaveable oatmeal and mac and cheese if you don’t also offer utensils. Common sense. Seriously, we’re pretty easy to please while traveling. But the complete lack of motivation by the nighttime staff and the pool water fiasco really made me upset.