The plastic cover on the RFID door key housing was broken, the toilet ran constantly, rubber weather stripping on the inside of the window was hanging down, there was bread behind the bed headboard. Tried to call front desk 9 times before I gave up and had to personally get housekeeping, (went to VM, as did concierge).
Room service got my breakfast completely wrong. They said they didn’t have Diet Coke or Diet Pepsi,
The Good: location is amazing for the Bars and Clubs in Old Town. Staff was friendly and courteous (clearly understaffed) when you were able to get ahold of them.
Conclusion: Great hotel if you don’t want to drive or Uber to the bars and don’t mind paying a premium for sub-premium accommodations. If location isn’t a critical factor, try the Omni Montelucia. It’s just outside of Scottsdale, but the property, amenities and service is impeccable.