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Reviews of My Place Hotel Phoenix West Buckeye AZ

2.5 out of 5
My Place Hotel Phoenix West Buckeye AZ
1019 S Watson Rd, Buckeye, AZ

Reviews

9.4

Exceptional

Rating 10 - Excellent. 246 out of 319 reviews" "
Rating 8 - Good. 56 out of 319 reviews" "
Rating 6 - Okay. 4 out of 319 reviews" "
Rating 4 - Poor. 6 out of 319 reviews" "
Rating 2 - Terrible. 7 out of 319 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susana P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great and quick service, my partner and I enjoyed our experience at this calm hotel!
Stayed 1 night in Apr 2024
Response from General Manager on 19 May 2024
Thank you for taking the time to comment. We are happy to hear that you enjoyed your stay and hope to welcome you back again soon.

8/10 Good

Barton

Liked: Cleanliness, staff & service
Great for an average hotel
Stayed 4 nights in Apr 2024
Response from Assistant General Manager on 4 May 2024
We are happy to hear you enjoyed your stay. We hope to see you again the next time you are in Buckeye!

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Thank you for your rating! We are happy to see you enjoyed your stay and hope to welcome you back again soon!

10/10 Excellent

Kristin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly
Stayed 3 nights in Apr 2024
Response from Assistant General Manager on 22 Apr 2024
We are happy to hear you enjoyed your time here and your interactions with the staff! We hope to see you again the next time you are in Buckeye!

8/10 Good

Inair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay. The convenient location for travel was the reasin I chose it. The best oart was the friendly front desk clerk.
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Thank you for your comments. Overall we hope you enjoyed your stay and hope to welcome you back the next time you are in Buckeye.

10/10 Excellent

Adrian

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff was great.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for your comments! We are so happy to see that you enjoyed your stay and hope to welcome you back again soon!

10/10 Excellent

Roy

Travelled with family
Liked: Property conditions & facilities
Close to Cracker Barrel Restaurant
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for your rating! We are happy to see that the location of the hotel was close to where you needed to be and hope to welcome you back again the next time you are in Buckeye.

4/10 Poor

Beatriz

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there is a very complete kitchen. Which is convenient for people on long stays. I did not like that the sheets had hair from the previous guests. That the check-in is SO late. And that the elevator seem to be malfunctioning. Also, the lobby is not very good appealing. And that there are a lot of constructions workers staying in this hotel.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for your comments. We will be addressing your concerns immediately with housekeeping and our elevator company so that we may get them corrected. We hope as we continue to grow and develop you will give us another try in the future.

6/10 Okay

Doris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was so hard!!!
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
We apologize that you were not happy with the comfort level of the mattress. We hope as we continue to grow and develop you will try us again in the future.

4/10 Poor

Arabel

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The water was shut off for a few hours and after it would come out brown.
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
We apologize that the water needed to be shut off to install water softeners. Water cleared after running for a few minutes once it was turned back on. Again we apologize for the inconvenience but hope you will try us again in the future.

10/10 Excellent

Yulissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms! Great amenities!
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 23 Mar 2024
We are happy to hear you enjoy your stay! We hope to see you the next time you are in Buckeye!

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed two nights prior and the room was not as fresh.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you for your feedback so that we may address this with our housekeeping staff to keep the quality of our rooms maintained throughout stays. Overall we hope you enjoyed your stay and hope to welcome you back again in the future.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great. Little further from university than I wanted to be
Stayed 1 night in Feb 2024
Response from General Manager on 17 Mar 2024
Thank you for your feedback! We are happy to hear you enjoyed your stay and apologize it was farther then expected. We hope if you have business in the Buckeye area you would join us again.

10/10 Excellent

Jeeanie

Liked: Property conditions & facilities
Very clean, excellent staf
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Thank you for your comments! We hope you enjoyed your stay and hope to welcome you back again soon!

10/10 Excellent

Darell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and clean
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Thank you for your review! We are happy that you enjoyed your stay and hope to welcome you back the next time you are in the Buckeye area!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
nicely unexpected clean and cozy.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Thank you for your comments! We hope you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Beautiful room! I was pleasantly surprised at the kitchen and lounge chair in the room.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Thank you for your comments. We are happy to hear you enjoyed your accommodations and hope to welcome you back again soon!

10/10 Excellent

Darrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Thank you for the rating! We are so happy to hear that you enjoyed your stay and hope to welcome you back the next time you are in the Buckeye area.

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Property clean very good Towels & sheets old look
Stayed 2 nights in Mar 2024
Response from General Manager on 9 Mar 2024
Thank you for your feedback! The hotel is currently in the process of replacing worn linen. We hope that we can welcome you back in the future.

10/10 Excellent

Melinda, Tucson

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, close to where we needed to be. Friendly front desk staff.
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 27 Feb 2024
We are so happy to hear you enjoyed your stay! We hope to see you again the next time you are in Buckeye!

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
The kitchenette is awesome
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you for taking the time to complete the survey! We are happy to see that you enjoyed your accommodations and hope we can welcome you back again soon.

10/10 Excellent

Barbara, Encino

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great the things you buy to take up to the room are overpriced, though I even didn’t even go down to breakfast cause I didn’t want all these little instant burritos and stuff. They do have a stove but I’m glad I’m only staying overnight because they don’t supply any Silverware, plastic or pots and pans if you do want to cook and have a cooktop stove in addition to the microwave wave and the full fridge if you’re not going to leave implements for somebody to cook with because most of us come on the airplane and cannot be carrying all that kind of stuff there was a toaster and I thought that was odd. Otherwise I would come back here again it’s clean it’s noise free and people are nice here however, you could see the hotel off the road and I learned to take a different road to get into it because the road that the GPS took me on was kind of broken up and being repaired. Otherwise it was great and that’s not the fault of the hotel at all.
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 17 Feb 2024
We are happy to hear you enjoyed your stay overall. Plastic and paperware are available at the front desk upon request. Unfortunately, due to the health code, we cannot provide kitchen items. We hope to see you again the next time you are in Buckeye.

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have exact change to wash
Everything was fine, except I could not wash my clothes because you need exact change to use the washing machines and the front desk doesn't give change. There are no change machines either.
Stayed 2 nights in Feb 2024
Response from General Manager on 12 Feb 2024
I apologize that we can only exchange cash for quarters at the front desk and not give money back from a credit/debit card. We have shared your suggestions with the appropriate departments and hope you will give us another try in the future as we continue to grow and develop.

10/10 Excellent

Stefan

Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Thank you for your rating! We are happy to see that you enjoyed your stay and we hope we can welcome you back again soon.

10/10 Excellent

SHARON, WINNIPEG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant General Manager on 2 Feb 2024
We are happy to hear you enjoyed your stay! We hope to see you again the next time you are in Buckeye!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet , I’ll be back for sure!!
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Thank you for your comments! We are happy to hear that you enjoyed your stay and we look forward to your next trip to Buckeye.

10/10 Excellent

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great updated Hotel. Very friendly staff
Stayed 1 night in Jan 2024
Response from General Manager on 25 Jan 2024
Thank you for your comments! We are so happy to see that you enjoyed the hotel and hope we can welcome you back again soon.

10/10 Excellent

Regenia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Thank you for your rating! We are happy to see that you enjoyed your stay and hope to welcome you back the next time you are in the Buckeye area.

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 17 Jan 2024
Thank you for your rating. We hope you enjoyed your stay and hope to welcome you back again the next time you are in Buckeye.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay, i would recommend this hotel it was very clean.
Stayed 2 nights in Jan 2024
Response from General Manager on 15 Jan 2024
Thank you for your review! We are happy to see that you enjoyed your accommodations and hope to welcome you back again soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Assistant General Manager on 13 Jan 2024
Thank you for the great review! We hope to see you again the next time in Buckeye!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Thank you for taking the time to complete the review! We are happy to see that you enjoyed your stay and hope we can welcome you back again soon.

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Looks new. But over priced for a limited service hotel with no breakfast.
Stayed 1 night in Jan 2024
Response from Assistant General Manager on 8 Jan 2024
We are happy to hear you enjoyed your stay! Our prices are based off demand here in Buckeye. We hope to see you again the next time you are in Buckeye!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very clean and nice hotel, comfy beds, the only issue was they have black out shades in the room but no curtains on the sides to keep out the light from the exterior of the building that is on all night.
Stayed 1 night in Jan 2024
Response from Assistant General Manager on 8 Jan 2024
We are happy to hear that you enjoyed your stay here! Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you. We hope to see you again the next time you are in Buckeye!

10/10 Excellent

Brian

Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you for your review! We are happy to see that you enjoyed your accommodations and hope to welcome you back again soon!

10/10 Excellent

James

Travelled with family
Stayed 1 night in Dec 2023
Response from Assistant General Manager on 31 Dec 2023
We are happy to hear you enjoyed your stay! We hope to see you the next time you are in Buckeye!

10/10 Excellent

Faith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient stop over travel to California. Pet fee is reasonable and they were very good to my dog.
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Thank you so much for your review! We are happy to hear that you enjoyed your stay and hope to welcome you back again the next time you are traveling through Buckeye.

10/10 Excellent

Derwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yep
Great service, clean, convenient - comfy beds
Stayed 1 night in Dec 2023
Response from General Manager on 21 Dec 2023
Thank you for your comments! We are happy to hear that you enjoyed your accommodations and hope to welcome you back the next time you are in Buckeye.

10/10 Excellent

Augie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome customer service cleanliness
Stayed 2 nights in Dec 2023
Response from General Manager on 12 Dec 2023
Thank you so much for your comment. We are happy to see that you enjoyed your accommodations and hope to welcome you back the next time you are in the Buckeye area.

10/10 Excellent

Julien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice front desk lady (dog owner). Helpful and positive. Nice stay and decent room.
Stayed 1 night in Dec 2023
Response from General Manager on 6 Dec 2023
Thank you so much for your comments. We will be sure to share them with staff! We are happy to know you enjoyed your stay and hope to welcome you back again soon.

8/10 Good

serge

Travelled with family
Liked: Cleanliness, staff & service
Very nice stay
Stayed 1 night in Nov 2023
Response from Assistant General Manager on 28 Nov 2023
We are happy to hear you enjoyed your stay here. We hope to see you again the next time you visit Buckeye!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for a short stay.
Stayed 1 night in Nov 2023
Response from Assistant General Manager on 23 Nov 2023
We are so happy you enjoyed your stay! We hope to see you again the next time you are in Buckeye

10/10 Excellent

Evelia

Stayed 1 night in Nov 2023
Response from General Manager on 12 Dec 2023
Thank you for your rating! We hope that you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Assistant General Manager on 14 Nov 2023
We are thrilled to hear you enjoyed your stay here! Hope to see you again the next time you are in Buckeye!

10/10 Excellent

Yesenia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay thank you so much !
Stayed 1 night in Nov 2023
Response from General Manager on 6 Nov 2023
We are so happy to hear that you enjoyed your stay and hope we can welcome you back again the next time you are in Buckeye.

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay, bed & pillow were great, front desk person was very nice, convenient location, good price/value. Thoughts for improvement 1) a second bedside lamp (adding 1 USB outlet & 2) placement of shower head & shower curtain in rollin shower (caused flooding of bathroom floor.) Neither are a deal breaker…will stay again!
Stayed 1 night in Oct 2023
Response from Assistant General Manager on 4 Nov 2023
We do apologize for the inconvenience of the minor flooding that happened during your stay! But we are happy to hear that it wasn't a deal-breaker. We hope to see you the next time you visit Buckeye!

10/10 Excellent

Annetta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would highly recommend this hotel! Very clean and service was excellent
Stayed 1 night in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your comments! We are so thrilled to hear you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

MICHELLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean
Stayed 2 nights in Oct 2023
Response from General Manager on 23 Oct 2023
Thank you for your rating and comments. We are happy to hear you enjoyed your accommodations and hope to welcome you back again soon!

10/10 Excellent

Garett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were large and clean. They we comfortable and very easy to get to
Stayed 2 nights in Oct 2023
Response from Assistant General Manager on 22 Oct 2023
We are happy to hear that you enjoyed your stay! We hope to see you again the next time you visit Buckeye!

10/10 Excellent

Nadia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how nice and clean the room was
Stayed 1 night in Oct 2023
Response from Assistant General Manager on 22 Oct 2023
Thank you for your review of our rooms! We appreciate your feedback. We hope to see you again the next time you visit Buckeye.