Upon check-in, staff said that coffee, which I value a lot, was available 24/7, and he pointed to the area that had the coffee urns, cups, etc. We paid extra in mandatory fees for this service. We had to leave very early the following morning for a flight, but there were no cups and the coffee was cold. I asked management, when I made the reservation, for some granola bars or something since we would miss their breakfast, but nothing was “in the notes” for us to receive them, so staff would not honor my request. The room was nice; quiet and clean. The hotel is in a good location, and there is lots of parking.