Indoor pool, outdoor pool
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Reviews of Villa Silk Road Hotel

4 out of 5
Villa Silk Road Hotel
#22, Street 184, Daun Penh, Phnom Penh

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 39 reviews" "
Rating 8 - Good. 17 out of 39 reviews" "
Rating 6 - Okay. 4 out of 39 reviews" "
Rating 4 - Poor. 4 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

lawrence, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel - Amazing Value
Been staying at this property for four years through French and now Chinese ownership. Phnom Penh has changed so much so fast, yet this lovely hotel continues to impress. Stylish architecture, immaculate rooms, beautiful pool and generous gourmet breakfast. A pleasure to see many of the same staff continuing to provide friendly and accommodating service. So happy to have a home away from home when I return to this great city.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Samkot Ly on 27 Sept 2018
we would like to thank you very much for your value time to write us the review and we are much appreciated your commend and we love to share your commend with all our team and we wish to welcome you back here again soon. best regards and wishes! Samkot

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price, good location
Good staff and reasonable prices of restaurant. Enjoyed use of beautiful pool. Everything was in good repair.
Stayed 3 nights in Aug 2018
Response from Samkot Ly on 7 Sept 2018
Dear Fred, Thank you for your great review about us. It is our pleasure to had you here and we looking forward to welcome you again in your next trip to cambodia. best regards, Samkot

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Kunkot on 6 Jul 2018
Dear Value guest, Thank you so much for your value time to give us a good review. we are really appreciate and hope to see you again in your second in Phnom Penh Cambodia. Have a nice day! best regards, Samkot Ly GM

10/10 Excellent

MJ, BC canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and good location
Staff were friendly and helpful. The room was clean and quite. No elevator in the hotel but we had no issues walking the stairs.
Stayed 2 nights in Mar 2018
Response from Samkot Ly on 2 Apr 2018
Dear MJ, Greeting from villa silk road hotel. Thank you very much for your wonderful review. we thank and hopefully to serve you again in your next trip in Phnom Penh. best regards, Samkot Manager

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Feb 2018
Response from Samkot Ly on 8 Mar 2018
Thank you very much for review.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Found villa silk rd hotel to be charming. Very big comfortable room with large balcony and comfy chairs. Fridge and kettle in room. Tasty breakfast served by smiling attentive staff. In a good area with bars and restaurants just a short walk. No lift but help available for luggage so not a problem. Would definitely stay again. Nice pool. Friendly helpful staff.
Stayed 3 nights in Feb 2018
Response from Kunkot on 13 Feb 2018
Dear Susan, Greeting from villa silk road hotel. Thank you very much for your wonderful review to our hotel. we are really appreciate your very much after reading your review. I hope to have chance serve you in the next time when you come to visit Cambodia again. Have a nice day! best regards, Samkot Manager

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice quiet room with balcony, chicken fried rice for breakfast was hard to beat, very nice & very large portion, also fruit .Close to mini mart, restaurants, central market was close enough to walk to & also river was too. Staff very helpful with booking tours & onward bus journey. Would recommend
Stayed 3 nights in Dec 2017
Dear Darrel, Greeting from villa silk road hotel. How are you? Thank you very much for your great review to our hotel. our teams really appreciate your review, we hope we have chance to serve you again soon. best regards, Samkot (Manger)

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, great service.
Great location for Street 51, Palace and the riverfront. Wonderful staff, happy to help, breakfast was decent, reasonably priced. I didn't use the pool because the weather was quite cold but it looked clean and a nice space. I would definitely go back.
Stayed 2 nights in Dec 2017
Dear Jade, Greeting from villa silk road hotel. We're thank you for the beautiful review! we're happy to know that you're delighted with the service and facility we offer here at Villa silk road hotel, it's a great pleasure to have had you here with us and we hope to see you again in the future! best regards, Samkot Ly Manager

6/10 Okay

Verified traveller

Disliked: Staff & service
Disappointed Service
Stay was normal but was very disappointed as we where lock outside the hotel when we return back around 1am on the 2nd day. We try knocking on the gate, press the bell, car horn and call the counter but no response, only manage to get them to open the gate when calling their handphone number.
Stayed 2 nights in Sep 2017

4/10 Poor

Ofer, Israel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good stuff but not that good facilities
The stuff is really trying to do the best, the room and the facilities are old and not in a high level of comfort.
Stayed 2 nights in Aug 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Staff is not friendly
Staff is not friendly
Stayed 1 night in Aug 2017

10/10 Excellent

chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

DOMINIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and excellent experience
Dear Dominic, Many thanks for your kind and positive review. We appreciate your comment and thank you for staying with us! You are right, our staff very friendly, helpful, nice room, comfortable bed, large balcony, the pool is very lovely, clean, relaxing for our guests after a long hot day of sightseeing. Stay. Inspired! Best regards and wishes! Sokchan Lak General Manager

8/10 Good

Denise, Québec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice pool and friendly and helpful employees
Response from Lak Sokchan / General Manager on 20 Feb 2017
Dear Denise, Greeting from VILLA Silk Road Hotel - Home away from Home! On behalf of my VILLA team, I would like to thank you so much for your recent stay with us and for your valued time to write an excellent review. I have been very pleasure to welcoming you for your stayed with us. Wow! It gives us enormous pleasure to read your appreciative comments. We truly feel delighted knowing that we were able to make your stay with us was beyond your expectations and a truly memorable and you loved almost everything in our hotel including, pleasant room, restaurant, hospitality and extremely pleasant of our staff members. It is very much rewarding and motivates us to become even better. We hope we will have the pleasure of welcoming you and your group back to our hotel again soon that you will once again enjoy our authentic hospitality. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mike, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff
you will want to come back
Response from General Manager on 28 Feb 2017
Dear Indeed, Greeting from Villa silk road hotel & restaurant! Thank you for sharing with us your wonderful experience with us in Phnom Penh. It's guest feedback such as yours that ensures us we are maintaining our standards of providing excellent service to our guests. I shared your nice words to the all team. We all hope to have the opportunity to welcome you back soon at villa silk road hotel. Warm regards, Sokchan Lak General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Aun , Venice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Renovated Villa
The hotel has a charming and pleasant interior, nice rooms with bright windows and plenty of balconies and terraces. The small pool is enough to refresh oneself. The breakfast is ok, nothing really special. The staff is friendly, cooperative and available to help.

8/10 Good

susan

Liked: Cleanliness, staff & service, room comfort
Good choice for a budget stay in Phnom Penh
Stayed here twice recently. Great staff, reasonable breakfast & comfortable rooms. The property is looking a little tired & could do with some TLC to bring it up to standard. Having said that, we were happy with our choice & would stay again. Wifi ok & location good for major sites like the Palace, genocide museum etc. If you come by tuk-tuk tell the driver that the hotel is on the corner of 184 & Pastuer as none of them seem to know where it is!! The hotel is next to the Secret Villa.

4/10 Poor

Mark

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Eaten by bugs in a pretty hotel.
I stayed last year when it was French owned. It is now under Chinese ownership and standards seem down. My first two nights I was eaten alive by some unseen bugs. I informed the manager who immediately had an exterminator show up to spray the room. It was OK for two days, but my last night I was bitten to pieces again. I left with a pox of welts all over my body. Too bad because the staff is great and architecturally the hotel is lovely. Avoid shaving with the free razor. It is cheap junk that tore my face to shreds.

8/10 Good

Koji

Liked: Staff & service
Friendly receptionists (and a cat, too).
Good cost performance. Friendly receptionists (and a cat, too).
Stayed 1 night in Oct 2018

8/10 Good

Marion, Paris

Liked: Cleanliness, staff & service, room comfort
Hôtel très bien situé ds Phnom-Penh p
Hôtel situé près du palais royal et de la pagode d ' argent, quartier plutôt calme proche de restaurants sympas. Personnel accueillant et piscine bien agréable pour se détendre après la visite de la ville Bon rapport qualité / prix
Stayed 3 nights in Jul 2018
Response from Samkot Ly on 27 Jul 2018
Dear Marion, Greeting from villa silk road hotel. Thank you very much for your great review to our hotel. It is our pleasure to know that you was enjoy with our staffs service and pool. we are looking forward to welcome you in here soon for next trip on Cambodia. best regards, Samkot Ly GM

6/10 Okay

Natascha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotellet ligger godt og har en lækker pool. Vores værelse var ikke ordentlig rengjort og fyldt med myg. Sengen var ubehagelig og morgenmaden skuffende. Personalet var gengæld alle flinke og hjælpsomme.
Stayed 3 nights in Mar 2018
Response from Samkot Ly on 12 Mar 2018
Dear Natascha, Greeting from villa silk road hotel. Thank you very much for your review. we would apologized that you had a room with smell from bathroom during your stayed if you could tell us while you staying we would change you to other room or find other solutions for you to ensure that our guests have a pleasant stay here. Anyways thank you very much for stay with us. Have a nice day! best regards, Samkot

8/10 Good

ミネルヴァ, 横浜

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
リゾート地のようなホテル
部屋が広くてベッドも大きくて快適に過ごせた。 少し歩くと王宮、等の観光スポットに行くことができる。近くにコンビニもあり便利だった。 朝食の麺とチャーハンが美味しかった。 難点はエレベーターが無かったこと。また風呂にはバスタブが欲しい。
Stayed 3 nights in Jan 2018
Response from Samkot on 7 Feb 2018
Dear ミネルヴァ, Greeting from Villa silk road hotel. How are you? Thank you very much for choose our hotel for your stayed in Phnom Penh City. after reading your review we are really happy to know that your review almost you love the room. once again thank you very much for your review. best regards, Samkot

6/10 Okay

Verified traveller

市内繁華街に近い立地
街の中にある小じんまりとしたホテル。建物の作りが古いのか、4階建てですがエレベーターがないようです。グランドフロアにレセプション、プール、食堂が配置されています。3階の部屋に２泊しましたが、夜中、プールで中国語で大騒ぎ,声が部屋の中まで聞こえてうるさかったです。
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mukava hotelli keskustassa
Melko uusi hotelli sijaitsee keskustassa lähellä nähtävyyksiä ja ravintoloita/baareja. Mukavat hyvin sisustetut tilavat huoneet. Puulattiat. Hyvä kylpyhuone. Uima-allas, joka on vastaanoton ja baarin vieressä. Ystävällinen palvelu.
Stayed 1 night in Jun 2017
Dear Value Guest, how are you? we are much appreciated your feedback and commend and we are looking forward to welcome you again soon. best regards, Lak

10/10 Excellent

HUI I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨又親切的飯店
飯店整潔，客房服務人員相當親切
Dear HuII, Greeting from Villa Silk Road Hotel and Restaurant - home away from home! We are truly grateful for your excellent comments about our hotel and thank you for your time you have taken to review us! We hope to welcome you back very soon. Stay. Inspired! Best regards and Wishes! Sokchan Lak General Manager

10/10 Excellent

Dina, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
très bon rapport qualité-prix l'emplacement est idéal et l'accueil excellent
Response from General Manager on 28 Feb 2017
Dear Dina, Greeting from Villa Silk Road Hotel & Restaurant! how are you? thank you very much for your value time of writing a commend of your real experience stayed with villa silk road hotel - home away from home. again, our team really much appreciated your feedback and looking forward to welcome you here soon. Best regards & wished! Sokchan Lak General Manager

8/10 Good

코알라, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
나무랄데 없는 호텔
걸어서 왕궁,박물관 갈만큼 위치좋고 식사,안락함 다좋았으며 흠이라면 엘리베이트가 없다는점. 이외에는 나물데가 없어요
Response from General Manager on 20 Feb 2017
Dear 나무랄데 없는 호텔, Greeting from Villa Silk Road Hotel - Home away from Home! How can we thank you for such a wonderful review with a 5. Your kind words mean so much, especially to the staff who work so hard to provide the best service possible. Again, thank you for your kind review of VILLA SILK ROAD HOTEL. We hope to welcome you back very soon. Warm regards, Sokchan Lak General Manager 85517565959

8/10 Good

M, suomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viihtyisä pieni hotelli ja ystävällinen henkilökunta.
Response from Sokchan Lak / General Manager on 20 Feb 2017
Dear Value guests, Greeting from Villa Silk Road Hotel - Home away from Home! How can we thank you for such a wonderful review with a 4. Your kind words mean so much, especially to the staff who work so hard to provide the best service possible. Again, thank you for your kind review of VILLA SILK ROAD HOTEL. We hope to welcome you back very soon. Warm regards, gm@villasilkroadhotel.com

8/10 Good

Peer

Liked: Cleanliness, staff & service, room comfort
Veldig koselig hotel i hjertet av Phnom Penh. Utrolig hyggelig og hjelpsom personale. En føler seg mer enn velkommen

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Travaux bruyants aux abords
Bel hôtel. Le problème est celui des travaux ayant lieu aux abords. Expedia peut-il connaître cette situation et nous permettre de résilier notre réservation en cas de nuisance aux abords de l'établissement ?

10/10 Excellent

joelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Juste une nuit avant de reprendre l'avion. L'hotel est proche de l'aeroport, le personnel tres serviable le jardin et la piscine tres agreable.

4/10 Poor

igor, Amsterdam

Liked: Staff & service
Disliked: Property conditions & facilities
Kleine kamer en otbijt..wel goed locatie
Het was het kleinste 4 sterren hotel waar ik ooit heb gelogeerd. Zij gafen maar 1 handdoek per persoon. Ontbijt was heel klein voor 7 usd. Plus punten: groot balcón, bed was comfortabel, locatie centraal

2/10 Terrible

René, Montréal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ce n'est pas un 4 étoiles
À moin d'être fakir et d'aimer les lits à ressorts je ne recommderais pas cet hôtel à quiconque. De plus, l'hôtel n'est pas bien entretenu.

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel idealement situé Bon rapport qualité prix
Bon rapport qualité prix, personnel attention, Bon petit dejeuner.
Response from General Manager on 23 Dec 2016
Dear Anonymous, Greeting from Villa Silk Road Hotel & Restaurant! Thank you much for staying with us. We work hard to make our guests happy and much appreciated your feedback. Best regards and wishes! Mr. Lak Sokchan General Manager

8/10 Good

HI〜, CAMBODIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
主要観光ポイントに近い静かなホテル
静かな住宅街にありますが、王宮・シルバーパゴダや独立記念碑、リバーサイド等観光ポイントや、多くの人気レストランにも近く、便利です。ホテルの門を潜るとエキゾチックなリゾートの雰囲気を味わえるホテルです。朝食は洋式のメニューからチョイスする形式で、美味しく頂きました。テーブルセットもアジアンでした。
Response from gm@villasilkroadhotel.com on 16 Nov 2016
Dear HI, Greeting from Villa Silk Road Hotel - Home away from Home! How can we thank you for such a wonderful review with a 4. Your kind words mean so much, especially to the staff who work so hard to provide the best service possible. Again, thank you for your kind review of VILLA SILK ROAD HOTEL. We hope to welcome you back very soon. Warm regards, Sokchan Lak General Manager gm@villasilkroadhotel.com +85517565959