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Reviews of TOYOKO INN PHNOM PENH

3 out of 5
TOYOKO INN PHNOM PENH
No.11, Koh Pich Road (No.78), Sangkat Tonle Bassac, Phnom Penh

Reviews

7.8

Good

Rating 10 - Excellent. 38 out of 134 reviews" "
Rating 8 - Good. 54 out of 134 reviews" "
Rating 6 - Okay. 29 out of 134 reviews" "
Rating 4 - Poor. 9 out of 134 reviews" "
Rating 2 - Terrible. 4 out of 134 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfort Not far away from exhibition This is good hotel around Koh Petch, Cambodia
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room , Clean and convention. Good hotel. Location wise it's near Aeon Mall (5 min walk)
Stayed 5 nights in Sep 2019

8/10 Good

CIAOYIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 2 nights in Jul 2019

2/10 Terrible

Irene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I have ever stayed
The hotel has the worst customer service. Upon arrival at about 3.30pm, we were told that check in time is 4pm and check out is 10am, strictly no extension unless we are club members. We were told to hang around the lobby till 4pm, very inflexible. When we request for 1 extra towel, we were told it is chargeable as 1 guest is entitled to 1 towel per day. The next day when we got back to the hotel, we noticed that the hand towels were not changed as one of the towels was damped. I called for a change of towels but was told to pick up from the front desk myself. At the front desk, the receptionist said that housekeeping has complained that we put our skincare and cosmetic on one of the hand towels, if there is stain, we will be charged upon check out. This was really annoying. When I asked why the towels were not changed, she said they were still clean, no need to change. This was so contradicting. How do they determine if the towels are dirty enough to change? When there is stains? And we are charged for stains!!! Not only towels were not changed, the cups we used were not washed, toilet rolls and tissue were not replenished. When we asked for toilet rolls, we were told to wait till housekeeping make up our room to replenish. We have to insist that we get the toilet rolls. I wonder what does the housekeeping do everyday. We stayed on a non-smoking floor but the corridor smell of cigarette and saw cigarette butt on the floor. Our 3 nights stay was very unpleasant.
Stayed 3 nights in Apr 2019

8/10 Good

Danothai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Small room and check in time is too late and check out time is too early!! . I will never stay in the location again.
Stayed 1 night in Mar 2019

10/10 Excellent

Yoko

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and warm, not far from exhibition hall I can sleep well and good service. :)
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe and secure. Everything in the room works. Nice dinning area the top floor.
Stayed 3 nights in Nov 2018

4/10 Poor

loastz, quebec, canada

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
you have to double check the check-in and check-out time. it's 1h later than usual check-in time and 1 h earlier check-out time. you have to pay a membership fee if you want to able to check-in earlier or check-out later
Stayed 4 nights in Oct 2018

2/10 Terrible

Alvin

Worst hotel ever!
This hotels is one of my worse experience. You can’t check in early, you can’t check out late. The room is so tiny and bathroom is so small!
Stayed 2 nights in Jul 2018

6/10 Okay

Mikel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Little service except noisy and loud announcement.
I intentionally await until today to write my review as there's little service (real service except the LOUD noisy Japanese announcement of service when you stepped into the hotel. It's annoying and shocked loud noise - sounded like "been programed" to speak out. Since I'm too lazy to shop around for other hotel, I booked without paying much attention. The front desk offers little service and rigid attitude. Only one person at night shift, so don't expect for any extra service help. She is there is only one person in duty and when I asked why I saw there were two 10 minutes ago, the answer is the other person us TAKING A BREAK! Really? give me a BREAK! Besides she was on here l-o-n-g phone conversation kept ignoring my existence standing at the front desk for 2-3 minutes...... What an attitude? Especially this is a Japanese-type or maybe even owned by Japanese Group? It's assumed they lost the famous traditional Japanese politeness! Watch out your briefcase or handbag! Heard the surrounding areas are not safe if walking alone. Robbery has been occurred.
Stayed 4 nights in Feb 2018

8/10 Good

Masaru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The sky bar is not good, only 1 meal to chosse (hot pot).
Stayed 1 night in Jan 2018

4/10 Poor

Reon, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but filled with China tourist
No doubt its a nice hotel with amazing staff from their driver to front desk to the room cleaner but unfortunately if you're looking for a good hotel to stay, avoid this hotel at all cost as it's being filled with dozens and dozens of rude China tourist who is there for their money game seminar and I could not believe that this hotel is allowing them to be part of this ponzi scheme. Breakfast is a nightmare and this chinese tourist will be smoking in their room filling the whole floor with smoke despite this hotel being a non smoking hotel. Naga has better quality room. Avoid this hotel at all cost, it'll be my last stay with Toyoko ever. Sorry
Stayed 4 nights in Jan 2018

8/10 Good

gavin

Liked: Cleanliness, property conditions & facilities, room comfort
Japanese style Hotel in Phnom Penh
Location wise it's near Aeon Mall (5 min walk), Naga World casino (5 min walk) and about a 5 min drive from Diamond Island Kids Park (quite fun for kids if you have faith in their maintenance). It's about a 10 to 15 minute drive from the main tourist attractions. It was very clean. Staff spoke some English and got the job done. Although our check in had a slight hiccup owing to them getting confused who had prepaid and who hadn't. Breakfast was good if you're used to Japanese style breakfasts that business type hotels provide in Japan. Rooms were clean and pretty spacious. But no frills. One pillow a room. Lots of TV channels though. So not too bad. Not a bad place to stay for the price.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Enjoy my short stay at this hotel. Nice and clean rooms. 
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MR
The location is great and the hotel is 5 mins to the AEON Mall. By 2018, another super mall next to the hotel called The Bridge will be opened. Toyoko Inn also provides shuttle service from hotel to the airport 2 pm & 7 pm (I am too sure of this timing) and the shuttle from the airport to the hotel transfer is at 4 pm and 9 pm.
Stayed 2 nights in Jun 2017

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient and Clean Hotel
Very convenient location. Clean and simple. However, don't expect much service from the front desk. We needed some help in the room but they can actually tell us there's no one available to go up. If you need a convenient and reasonably priced hotel, without much frills, this would be the one.

6/10 Okay

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
short holiday
Hotel facility was great although hot water did not work initially. The reception staff were generally unhelpful , were quite condersending about issue with internet wifi. They did respond when they realised it was actually a hotel problem not just a nobody asking for help. ody

2/10 Terrible

Kevin, QLD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
water leaking, room shifting
No a good experience, keep changing room due to repair

8/10 Good

Jose Rene, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strict Check in at 4 pm only for Non- members.

6/10 Okay

Agnes, Singapore

Overall is good except for the checking in and check out time which needs to be revised. Too late for check in and too early for check out. Flexibility needs to be exercised.

8/10 Good

LEE, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
overall the stay was good

8/10 Good

David, US

Liked: Cleanliness, staff & service, property conditions & facilities
The room is OK. It's kind of small, but if you are only looking for a place to sleep, that's OK. The bar/restaurant at the top floor has a almost 360 spectacular view.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in Time is 16:00, Check-out Time is 10:00 (very strict). if you want to check-in earlier/check-out later than that time, you will be charged additional USD10/per hour.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
朝食に白米が食べられるというクチコミを見てこちらに決めました。 コロナの影響でお客さんが少ないでしょうし仕方ないのかもですが、楽しみにしていた朝食が冷たいパンとソーセージ、目玉焼きがto go boxに入れられており、トースターはおろか、塩コショウやケチャップ等もないと言われ、このホテルにした意味が半分はなくなりました。 冷蔵庫はありますが温度調節のつまみが取れており回せず、結局冷える事なく利用できませんでしたし、時計の電池も切れたまま放置され意味がなかったです。 とはいえカンボジア在住の私には、半年ぶりの湯船はありがたかったですし、お部屋は清潔でした。
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

kato

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

SHIGEFUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

むっきー, 日本、京都

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
シャワーのお湯の調整が、少し残念でした？！…>_<… お水を別料金で買ったのですが、部屋に入れておいてくれて助かりました！(๑˃̵ᴗ˂̵)
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
シャワー🚿のお湯が出たり出なかったり、
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
エレベーターや朝食会場のキャパシティが明らかに足りていない。
Stayed 2 nights in Nov 2019

10/10 Excellent

CHUN KUO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物超所值的飯店
很棒的飯店，大廳接待有禮貌，還有機場接送，地點也很棒，早餐好吃，唯一小缺點就是房間小了點，但不影響整體評價。向大家推薦
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
部屋が狭いです。仕方ないですね。
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超值飯店
飯店人員服務親切及到位, 是出差人士最佳的選擇!
Stayed 6 nights in Aug 2019

10/10 Excellent

WEN FA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

10/10 Excellent

YUN-HSUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Toyoko MG on 15 Aug 2019
Thank you for choosing our Hotel.

8/10 Good

yoyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
日本の東横インそのもので、日本人にとってはとても安心感があります。清潔で居心地が良い。フロントスタッフは日本語が話せなかったのが、あら？と思った。
Stayed 1 night in Jun 2019
Response from TYPP-MG on 10 Jul 2019
この度は、当ホテルをご利用下さいまして、誠に有難うございました。 またのご利用をお待ち致しております。

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
日系ビジネスホテルです、ｼﾝｸﾞﾙは狭く、ﾀﾞﾌﾞﾙは無駄に広いけど…まあまあです。
Stayed 2 nights in May 2019
Response from TYPP-MG on 10 Jul 2019
この度は、当ホテルをご利用下さいまして、誠に有難うございました。 またのご利用お待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

chungyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間很乾淨清潔
住宿的地點在市中心, 要吃東西都很方便, 房間不大, 但就是日式的, 很乾淨清潔
Stayed 1 night in Mar 2019

8/10 Good

WEI HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hitel
Hotel are clean N staff kind helpful good value for the money
Stayed 1 night in Apr 2019

10/10 Excellent

MO CHENGGANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019