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Reviews of Delta Hotels by Marriott Philadelphia Airport

3.5 out of 5
Delta Hotels by Marriott Philadelphia Airport
500 Stevens Dr, Philadelphia, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 798 out of 1555 reviews" "
Rating 8 - Good. 331 out of 1555 reviews" "
Rating 6 - Okay. 164 out of 1555 reviews" "
Rating 4 - Poor. 121 out of 1555 reviews" "
Rating 2 - Terrible. 141 out of 1555 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place. Weird location but beautiful property with reasonable rates
Stayed 1 night in Apr 2024

8/10 Good

Kindria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice property. Great location near the airport.
Stayed 2 nights in Apr 2024
Response from Jfrink on 22 Apr 2024
Thank you for providing feedback about your stay. We look forward to seeing you again at The Delta.

8/10 Good

Kindria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property! I love that it’s kind of secluded. The staff was awesome and very helpful. The only complaint that I have is that the towels and wash clothes could use some bleach.
Stayed 1 night in Apr 2024
Response from Jfrink on 22 Apr 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

8/10 Good

ALAN, Fredericksburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was i needed new towels and never received them.
Stayed 2 nights in Apr 2024
Response from JasonF on 22 Apr 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

6/10 Okay

Isabella

Travelled with partner
Disliked: Property conditions & facilities
The staff were nice they messed up our reservation and didn’t give us pantry access first, our door key didn’t work to get us into our room or into the pantry, had to go back down twice to get it fixed, they blamed experian. The room was not cleaned once the whole time we were there and there were bugs in the window sill. Would not have paid as much as I did if this would’ve been the experience
Stayed 3 nights in Apr 2024
Response from JasonF on 22 Apr 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

6/10 Okay

Charles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We arrived at the airport at 10:30pm and needed the shuttle to the hotel. Called the hotel and was immediately put on hold. They never connected me. Had to find our own way to the hotel. When i told the checkin person about our issue, she was indifferent "We were very busy tonight". We picked this hotel because we knew we would need the shuttle. Very disappointed.
Stayed 1 night in Apr 2024
Response from J.Frink on 22 Apr 2024
Dear Guest,I recognize your time is valuable and I appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Jason FrinkDirector of Guest ServicesDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

2/10 Terrible

Brianna

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff at the time of check in early Saturday morning. Did not allow me to check into my hotel until 3:45am after arriving and booking a room at midnight. I saw roaches in the bathroom and the room also did not have hot water. The staff were not accommodating to my situation and stated that I was being extra by asking how long the wait would be in the hotel lobby.
Stayed 1 night in Apr 2024
Response from JasonF on 22 Apr 2024
Dear Guest,I recognize your time is valuable and I appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Jason FrinkDirector of Guest ServicesDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean. The property is quiet even being so close to the airport. The staff is very friendly and welcoming. The staff really goes above and beyond. Our flight was early and our room was not ready yet. We were able to leave our bags at the front desk and explored the city. The shuttle to and from the airport was great. Pam is fantastic. She is so friendly and helpful. The shuttle to and from the airport is so convenient. Since we didn’t have a car. We were able to take the shuttle to the airport to catch the train into the city. On our last day in the city we took the train to the airport to catch our flight. Nichelle from the airport was so kind as to drive over our luggage from the hotel and met us at the airport. Everyone was exceptional. I would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from JasonF on 22 Apr 2024
Dear Guests,On behalf of the entire hotel team, I want to thank you for sharing about your overall stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jason FrinkDirector of Front OfficeDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

8/10 Good

Robert, bradenton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy around the room at night and issues with checking in but overall a nice hotel.
Stayed 4 nights in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We are sorry about the noise, we do have quiet hours policy in place and have security walking around to ensure noise control. We do look forward to your return. Have a wonderful day.

2/10 Terrible

Sandy

Unfortunately we did not get to stay there. Had a room booked for over a month to find out they didn’t have a room for us when we arrived. Even was getting check in early notices same day as arrival.
Stayed 1 night in Apr 2024
Response from TW on 23 Apr 2024
Good Day,We are extremely sorry that this has happened, and we apologize for any inconvenience this may have cost. We appreciate and value your opinion. We are sharing your feedback with our management team to get better scope on what occurred and why. We want to assure you that we take this matter very seriously and are investigating the matter.

4/10 Poor

Channessa

Disliked: Property conditions & facilities
I couldn’t check in for hours because there were no rooms available. When I was finally checked in I was put into a suite because all the kings rooms were taken. The ceiling in the shower had a huge hole causing the shower above to pour into the tub of my shower. Going for breakfast I waiting about 40 mins for yogurt and was given warm orange juice. The stay wasn’t pleasant at all and I had high hopes because I was told it was a great place to stay.
Stayed 1 night in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We are very sorry that has occurred. We have placed this room out of order and have processed a full refund. We thank you for brining this to our attention and assure you that we are working hard to fix this matter.

2/10 Terrible

Gerald

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not cleaned during our entire stay. (4days) No clean linen or sheets or even the trash being taken out. I was told by the front desk that room services would not be available. I have stayed at this hotel several times and it has never been this bad. I will not ever stay at this hotel ever again. I should have my money refunded since I was basically a part of the staff during my stay!!
Stayed 4 nights in Apr 2024
Response from TW on 23 Apr 2024
Good Day,We are extremely sorry that this has happened. Our housekeepers do provide cleaning service for stayovers. We are looking into to this matter with the management team to see where we have opportunities. We will work hard to fix the issued that you have experienced.

10/10 Excellent

Dayna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made the stay!
Stayed 2 nights in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We look forward to your return. Have a wonderful day.

2/10 Terrible

Tenishua

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from JasonF on 22 Apr 2024
Dear Guest,Thank you for providing details about your stay. I will use your feedback as a training opportunity for my team. I look forward to seeing you again.Thank you,Jason Frink

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness
During breakfast we Had a 40 mintue wait until we were even greeted by a server. After ordering about 50 minute wait for coffees, which was delivered after our food…it was also very dirty in the restaurant. Yuk.
Stayed 1 night in Apr 2024
Response from TW on 23 Apr 2024
Good Day, We are very sorry for this. We appreciate and value your feedback and will work hard to fix the issues that you have experienced. Your feedback will be shared with management for deeper investigation in these matters.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is VERY LIMITED PARKING SPACES at this location!😒
Stayed 1 night in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We usually have ample parking for all our guest, however when we host large groups inhouse, the parking is limited. We apologize if his has inconvenienced you in any way. We are committed to provide better service to all our guest.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jasonf on 22 Apr 2024
Thank you for providing feedback about your stay. We look forward to seeing you again at The Delta.

8/10 Good

Brandy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Checking in was super easy. Restaurant staff could be a little faster.
Stayed 1 night in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We look forward to your return. Have a wonderful day.

4/10 Poor

Kamrin

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you for staying with us. We look forward to your return. Have a wonderful day.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you for staying with us. We look forward to your return. Have a wonderful day.

10/10 Excellent

Shelton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and clean
Stayed 3 nights in Apr 2024
Response from Jasnf on 22 Apr 2024
Thank you for providing feedback about your stay. We look forward to seeing you again at The Delta.

6/10 Okay

James

Travelled with group
Liked: Staff & service
Expedia had canceled my reservation months ago without telling me, but Jason Frink did everything to make it right. Without him, I would have been sleeping in my car for the length of my trip. He was a godsend.
Stayed 4 nights in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We look forward to your return. Have a wonderful day.

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so willing to help. Also the staff in the restaurant very friendly
Stayed 6 nights in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We look forward to your return. Have a wonderful day.

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay to catch an early flight！
Stayed 1 night in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We look forward to your return. Have a wonderful day.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Everything clean and fresh
Stayed 1 night in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We look forward to your return. Have a wonderful day.

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was not cleaned at all during our stay. That was the only negative part of our experience.
Stayed 3 nights in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you for staying with us at the Delta Hotel. We appreciate and value your feedback. We will work hard fix the issues that you have experienced. Have a great day.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice there, nice & quiet & easy to geto from the airport
Stayed 3 nights in Apr 2024
Response from JasonF on 22 Apr 2024
Thank you for providing feedback about your stay. We look forward to seeing you again at The Delta.

2/10 Terrible

Malik

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Incovenient and trash shuttle service
Stayed 1 night in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you choosing the Delta Hotel. We appreciate and value your feedback. We will work hard to fix the opportunities you have experienced. Have a great day.

6/10 Okay

Travis

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you for staying with us. We look forward to your return. Have a wonderful day.

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay at the hotel. Beds were comfy and service was nice, but the walls were thin, which meant that I could hear conversations from people in the room next to me at 3am. Downstairs restaurant was good, but menu prices were not the same as the amount I was billed. The location is fairly isolated from other places to eat/ drink, so be ready to use a ride sharing service to get to any attractions in town.
Stayed 4 nights in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you choosing the Delta Hotel. We appreciate and value your feedback. We look forward to your return. Have a great day.

2/10 Terrible

Brendon

Travelled with family
Disliked: Staff & service
Booked this hotel for wrestlemania weekend. Called at 10AM the day of check in to let them know we couldn’t check in until after midnight. I was told that was fine, they would check me in now and when I get to the hotel I just need to grab the room keys. We get to the hotel at 12:20 AM and explain what we were told. The guy at the front desk who claimed to be a manager said he wished we had come earlier because the hotel was overwhelmed and they didn’t have a room for me. When I said I was told earlier that I would have a room when I got here, the manager said the decision of the person I spoke to was overruled by a manager. When I asked why I didn’t get a phone call telling me that, he claimed to have not had my phone number. This guy didn’t offer to help in any way, and argued with me that a reservation doesn’t guarantee you a room. Isn’t that the point of a reservation? I get that it’s a busy weekend and we got to the hotel late, but if a customer does the right thing to call ahead and is told they will be good to go when they show up, a manager should not be able to overrule that. We had to drive 45 minutes to find a hotel with a room. By far my worst hotel experience.
Stayed 2 nights in Apr 2024
Response from TW on 23 Apr 2024
Good Day,We are extremely sorry that this has happened. We apologize for any inconvenience this has cost you. thank you for sharing your experience at our hotel. We're taking immediate action to address the issues raised, and we will work hard fix the issues that you have experienced.

6/10 Okay

Michelle R

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Cold showers, too far from much, limited hours for food. Great employees. Odd location, not recommended for touring city.
Stayed 4 nights in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you choosing the Delta Airport Hotel. We appreciate and value your feedback. We look forward to your return. Have a great day.

10/10 Excellent

sheila

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed for a quick 2 nights, but was quite content of the hospitality of the front desk personnel. All were very pleasant and made of habit of knowing your name and greeting you by name each time they saw you. Hotel was immaculately clean, including the room and the surrounding area. It was such a short stay didn’t get a chance to indulge in any of the other amenities. But will definitely stay again if and when I come back to Philly.
Stayed 2 nights in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you choosing the Delta Hotel. We appreciate and value your feedback. We look forward to your return. Have a great day.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 1 night in Mar 2024
Response from TW on 23 Apr 2024
Good Day,Thank you choosing the Delta Hotel. We appreciate and value your feedback. We look forward to your return. Have a great day.

10/10 Excellent

nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and helpful
Stayed 1 night in Apr 2024
Response from TW on 23 Apr 2024
Good Day,Thank you choosing the Delta Hotel. We appreciate and value your feedback. We look forward to your return. Have a great day.

8/10 Good

Anniesha, Lakewood

Liked: Cleanliness, staff & service, property conditions & facilities
Transfer to and from airport was convenient and the driver was professional
Stayed 1 night in Mar 2024
Response from TW on 23 Apr 2024
Good Day,Thank you choosing the Delta Hotel. We appreciate and value your feedback. We look forward to your return. Have a great day.

6/10 Okay

Erika, Chattanooga

Disliked: Property conditions & facilities
It was good for what I needed it for which was a hotel with a shuttle bus for a canceled flight. There was no complementary water which was advertised, even inside the room. The toiletries were already half used.
Stayed 1 night in Apr 2024
Response from Jasonf on 22 Apr 2024
Dear Guest,I recognize your time is valuable and I appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Jason FrinkDirector of Guest ServicesDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

10/10 Excellent

Sabrina, Tolleson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained hotel with great customer service and excellent staff.
Stayed 4 nights in Mar 2024
Response from TW on 3 Apr 2024
Good Morning,Thank you for staying with us at the Delta Hotel.We appreciate and value your feedback. We look forward to serving you upon you return visit. Have a wonderful day.

10/10 Excellent

Joelis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from TW on 3 Apr 2024
Good Morning,Thank you for staying with us at the Delta Hotel.We appreciate and value your feedback. We look forward to serving you upon you return visit. Have a wonderful day.

4/10 Poor

Dion

Liked: Cleanliness
Disliked: Staff & service
I got charged $25 for parking only for the parking gate to be open when I was leaving
Stayed 1 night in Mar 2024
Response from JasonF1 on 22 Apr 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

6/10 Okay

Thomas

Travelled with family
Disliked: Staff & service, property conditions & facilities
The window was covered with an opaque material and the room was dark. We left early morning for PHL and had to get ready in a room without being able to enjoy the light outside. I reported this to the receptionist at the desk and he said he would have someone call me to discuss this. No apologies from him though. Very disappointed.
Stayed 1 night in Mar 2024
Response from TW on 3 Apr 2024
Good Day,Thank you for staying with us at the Delta Hotel.We appreciate and value your feedback. We are very sorry that your stay was less than perfect. We will work hard to fix the issues that you experienced.

8/10 Good

Kecia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TW on 3 Apr 2024
Good Morning,Thank you for staying with us at the Delta Hotel.We appreciate and value your feedback. We look forward to serving you upon you return visit. Have a wonderful day.

10/10 Excellent

Anne, Lancaster

Bathroom was dirty and food horrible
Stayed 1 night in Mar 2024
Response from TW on 3 Apr 2024
Good Day,Thank you for staying with us at the Delta Hotel.We appreciate and value your feedback. We are very sorry that your stay was less than perfect. We will work hard to fix the issues that you experienced.

10/10 Excellent

John

Liked: Staff & service
Very nice shuttle driver. Efficient front desk check-in. Nice room.
Stayed 1 night in Mar 2024
Response from TW on 3 Apr 2024
Good Morning,Thank you for staying with us at the Delta Hotel.We appreciate and value your feedback. We look forward to serving you upon you return visit. Have a wonderful day.

10/10 Excellent

Yohannes

Liked: Cleanliness, staff & service, property conditions & facilities
Water front is great and Jason at the front took good care of me and made the process smooth
Stayed 1 night in Mar 2024
Response from TW on 3 Apr 2024
Good Morning,Thank you for staying with us at the Delta Hotel.We appreciate and value your feedback. We look forward to serving you upon you return visit. Have a wonderful day.

6/10 Okay

Kianoosh

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I checked and I found that the room wasn’t cleaned. The sheet and cover was used before and they just did it. I asked them to change my room and they did right away.
Stayed 1 night in Mar 2024
Response from TW on 29 Mar 2024
Good Morning, Thank you for staying with us at the Delta. We appreciate and value your feedback. We will work hard to fix the issues that you have experienced. Thank you for letting us know and giving us the opportunity to make it right.

2/10 Terrible

hayat

Travelled with family
Disliked: Staff & service
I checking in late after my flight was cancelled, came with the late night shuttle and the person at the service desk was so rude and started cussing at me for no reason. Two other groups witnessed what happened! I as so tired and upset I just went to my room and slepted
Stayed 1 night in Mar 2024
Response from TW on 29 Mar 2024
Good Day,Thank you for staying with us at the Delta. We appreciate and value your feedback. We sincerely apologize for all that you have experienced. We will work hard to fix these issues and hold those accountable for their actions.

6/10 Okay

Johnnie

Liked: Staff & service
Overall the property was good for the price I paid, not sure why they charge $25.00 a night for parking when the gate did not work for my entire stay and the lot was horrible. Only other complaint was one of my pillow cases had a stain on it. Not a deal breaker but the property definitely could use a makeover. I would not have a problem staying there again.
Stayed 3 nights in Mar 2024
Response from TW on 29 Mar 2024
Good Day,Thank you for staying with us at the Delta. We appreciate and value your feedback. We look forward to servicing you on your next stay with us. Have a wonderful day.