Studio, 2 Queen Beds, Accessible (Roll-in Shower) | Hypo-allergenic bedding, in-room safe, free cots/infant beds, free WiFi

Reviews of Home2 Suites by Hilton Philadelphia - Convention Center, PA

3 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 462 out of 1006 reviews" "
Rating 8 - Good. 278 out of 1006 reviews" "
Rating 6 - Okay. 112 out of 1006 reviews" "
Rating 4 - Poor. 91 out of 1006 reviews" "
Rating 2 - Terrible. 63 out of 1006 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Nadine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Didnt like that i felt unsafe approaching the hotel. Upon entering there was a large crowd in the lobby making a lot of noise and drinking alcohol. Room had hair on the bed sheets room had a little sent. Loud noise throught the night from out on the street and within the hotel. Breakfast was decent. Didn't like that the parking was not included in the pricehad to pay extra 60per day was not told until i got to the hotel looking for the parking.
Stayed 1 night in Apr 2024
Response from MReyes on 2 May 2024
Thank you for choosing Home2 Suites for your Philadelphia stay. We are sending apologies for the issues that caused your stay to not meet your satisfactory needs.

10/10 Excellent

Latoya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking sucks, hotel was nice
Stayed 1 night in Apr 2024
Response from MReyes on 28 Apr 2024
Thank you for taking your time to send us your feedback. We are happy you enjoyed your stay with us and do hope you visit us again soon!

10/10 Excellent

Jessie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, an amazing market across the street with so much variety. We didn't take advantage as much as we should have until the last few days and we realized how amazing it was. Convenient to public transportation as well. Staff was amazing!!
Stayed 7 nights in Apr 2024
Response from MReyes on 27 Apr 2024
We thank you for taking the time to give us your feedback. Excited to hear you enjoyed your stay and would hope for you to visit us again.

4/10 Poor

Pat

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was dirty, pee on toilet seat when arrived at room. Other peoples hair found in bed sheets. Pool was out of order when kids were ready to use it. Homeless people and yelling people all around the outside area.
Stayed 2 nights in Apr 2024
Response from MReyes on 26 Apr 2024
We send our sincerest apologies to you for the inconveniences and ill experience you had with us during your stay. This is not the level of service we strive daily to give our guests and for this we are sorry. Our pool was down for a short time during your time here, the issue was able to be fixed during your stay as well. We have informed all in the need to know of this information so we may ensure this does not happen again.

8/10 Good

Yuhui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenience, but very noisy. We heard people play loud music in the middle of night from the 9th floor room. The area is good during daytime, but not at night. Alleyways are very dirty and sketchy.
Stayed 1 night in Apr 2024
Response from MReyes on 22 Apr 2024
Thank you for choosing Home2 Suites for your Philadelphia stay! We are ecstatic to see you enjoyed your stay with us, please visit again soon!

10/10 Excellent

Yumiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MReyes on 26 Apr 2024
Thank you for taking the time to send us your feedback. It is pleasing to see you have enjoyed your stay with us! We look forward to seeing you again, hopefully soon.

10/10 Excellent

paul, Guilford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Clean and comfortable
Stayed 2 nights in Apr 2024
Response from MReyes on 22 Apr 2024
Thank you for choosing Home2 Suites for your Philadelphia stay! We are ecstatic to see you enjoyed your stay with us, please visit again soon!

10/10 Excellent

Samer, SALEM

Travelled with family and small children
Convenient location close to everything. Loved the hotel as it is very clean.
Stayed 1 night in Apr 2024
Response from MReyes on 17 Apr 2024
We very much appreciate you for taking the time to give your feedback. We are happy to hear you were satisfied with your stay. Thank you for choosing Home2 Suites for your Philadelphia Stay, we very much look forward to your next visit with us!

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MReyes on 17 Apr 2024
We very much appreciate you for taking the time to give your feedback. We are happy to hear you were satisfied with your stay. Thank you for choosing Home2 Suites for your Philadelphia Stay, we very much look forward to your next visit with us!

10/10 Excellent

Elizabeth Ann

Stayed 2 nights in Apr 2024
Response from MReyes on 3 May 2024
We are overjoyed to see you enjoyed your stay with us! Thank you for sending your feedback, we look forward to having you as our guest again soon.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very convenient to Philadelphia Convention Center, which was great. Room was not ready until about 5 hours after our 1 pm arrival, which was not great. Room was nice.
Stayed 2 nights in Apr 2024
Response from MReyes on 10 Apr 2024
Thank you for your understanding during such an active check in, we do apologize for the push back in time due to the volume. We appreciate you as our guest and for taking the time to issue your feedback. We do hope you visit us again soon!

6/10 Okay

Andrada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MReyes on 8 Apr 2024
Thank you for taking the time to issue your feedback! We appreciate you as our guest and do hope your visit us again soon.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
5 stars all the way around!
Stayed 3 nights in Apr 2024
Response from MReyes on 6 Apr 2024
We thank you for taking the time to give your review. Your opinion is important, and we are happy to hear you enjoyed your stay. We look forward to your next visit!

4/10 Poor

Hong Fai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MReyes on 7 Apr 2024
Thank you for taking the time to give your feedback. We do hope to see you again in the near future.

8/10 Good

Nancy, Alhambra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful inside. I didn’t understand why a specific point was made that the check in address is different than the hotel. When we pulled up to the check in address, it was the front of the hotel. Area was sketchy at night.
Stayed 1 night in Mar 2024
Response from MReyes on 30 Mar 2024
We thank you for taking the time to give your review. Your opinion is important, and we are happy to hear you enjoyed your stay. We look forward to your next visit!

10/10 Excellent

Jacqueline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around hotel felt unsafe. The parking garage was very confusing.
Stayed 1 night in Mar 2024
Response from MReyes on 26 Mar 2024
We appreciate you taking the time to issue your feedback. The garage can be confusing, is why we advise our guest to only enter the garage from the hotel side so there is no confusion on which exit you should use. We value you as our guest and do hope you come to see us again soon.

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from MReyes on 25 Mar 2024
Thank you for taking the time to send us your feedback! We appreciate you as our guest and do hope you visit again soon.

6/10 Okay

Rose S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property and return often. However this last stay there was a broken lamp that was semi fixed with electrical tape, not very safe. There was no soap in the shower pump and only one bar of soap at the sink. The mattress was terrible and very uncomfortable and very noisy. But as I said we love this hotel and will be back we just hope those things are rectified.
Stayed 2 nights in Mar 2024
Response from MReyes on 25 Mar 2024
Thank you for being a repeat guest of ours. Please feel free to alert us to your next scheduled stay so that we may ensure you do not have the same experience. We value you and hope to see you again soon.

10/10 Excellent

Mark

Stayed 2 nights in Mar 2024
Response from MReyes on 14 Apr 2024
We are happy to see you have enjoyed your stay with us! Thank you for being our guest and we do hope to see you again soon!

8/10 Good

Miriam

Travelled with family, Business traveller
Liked: Staff & service
Hard to distinguish because of the giant tree blocking the sign. Breakfast was great tho.
Stayed 1 night in Mar 2024
Response from MReyes on 23 Mar 2024
We are elated to see you enjoyed your stay with us! Thank you for giving your feedback and we do hope you come visit us again soon!

10/10 Excellent

Ani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, specious, clean
Stayed 1 night in Mar 2024
Response from MReyes on 23 Mar 2024
We are happy to see you enjoyed your stay with us! Thank you for being our guest and do come visit us again soon!

8/10 Good

Salvatore, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Dirty and noisy outside hotel. otherwise inside/room ok
Stayed 1 night in Mar 2024
Response from MReyes on 21 Mar 2024
Thank you for taking the time to send us your feedback. We greatly appreciate you as our guest and do hope to see you again!

8/10 Good

Raffiella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for the weekend with my 9 month old son and husband. The room was spacious and clean. The hotel was clean and the staff was nice. The parking lot next door is super convenient and the area is awesome. We got out and walked and had a great time seeing the sights. The Reading market across the street was everything!!
Stayed 3 nights in Mar 2024
Response from MReyes on 18 Mar 2024
Thank you for being our guest! We appreciate your feedback and do hope you come back to visit again!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from MReyes on 17 Mar 2024
We are elated to see you enjoyed your stay with us! Thank you for giving your feedback and we do hope you come visit us again soon!

4/10 Poor

Bhaskar

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Room key didn’t work first time, had to go back and get another key. Then there was no toilet paper in the room when I entered. I had to call reception to get toilet paper. I also noticed the staff at the reception was talking a bit rude with another hotel guest. Overall, the hotel was good, but not managed well.
Stayed 2 nights in Mar 2024
Response from MReyes on 14 Mar 2024
We are sending our sincerest apologies for the inconveniences caused to you during your stay, our guest's comfort is of the most importance to us. We would like the chance to make this right for you, please email us at hiltonhome1200@gmail.com with details so that we can look further into how we can do so.

10/10 Excellent

Junhua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MReyes on 15 Mar 2024
Thank you for choosing Home2 Suites for your Philadelphia stay! We are ecstatic to see you enjoyed your stay with us, please visit again soon!

10/10 Excellent

Shivangi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Home2 is a great, affordable option. It's within walking distance of most attractions and downtown. There are plenty of good food options around the area. THe staff is super friendly and hotel rooms are spacious. I would say they need a little upkeep on their breakfast area. The couches are torn and some of the furniture in the room can use an update, but overall it's clean. This was our 2nd stay at this hotel and I would stay here again. The breakfast offered is comparable to other hotes that offer a free breakfast. Overall, good hotel.
Stayed 1 night in Mar 2024
Response from MReyes on 13 Mar 2024
Thank you for taking the time to give us your feedback! We have Great news, we are currently refurbishing the lobby breakfast area and by this week end it will be as good as new! By your next visit we will be ready to show case our new look. We hope to see you again soon!

10/10 Excellent

David

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Quiet room . Friendly helpful staff. Parking cost is crazy thou.
Stayed 1 night in Mar 2024
Response from MReyes on 9 Mar 2024
We are happy to see you have enjoyed your stay with us! Thank you for being our guest and we do hope to see you again in the near future.

10/10 Excellent

APRIL

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great!!
Stayed 2 nights in Mar 2024
Response from MReyes on 8 Mar 2024
Thank you for your kind words! We really appreciate you visiting us, and we are grateful to have you as a guest. We do hope to see you again soon!

8/10 Good

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the convention center. Clean, helpful staff and clean pool. Room was large and clean. Breakfast had a lot of options.
Stayed 1 night in Mar 2024
Response from MReyes on 6 Mar 2024
We are happy to hear you enjoyed your stay with us! We look forward to seeing you again!

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from MReyes on 6 Mar 2024
Thank you for your feedback! We look forward to your next visit.

6/10 Okay

Theresa, Gardiner

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel staff was welcoming and accommodating. Right across the street from Reading market and the convention center and the breakfast was good. The rooms however, were run down and didn't smell especially nice. Don't rely on the pull out couch as another bed.
Stayed 2 nights in Feb 2024
Response from MReyes on 6 Mar 2024
We thank you for taking the time to issue your feedback. We are excited to announce we are doing some soft remodelling and all the issue mentioned are currently being addressed. We do hope you come visit us again soon to enjoy the new look.

10/10 Excellent

thomas

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from MReyes on 6 Mar 2024
We are ecstatic to hear you enjoyed your stay!! We would love for you to come back again soon to be our guest!

8/10 Good

Clay

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were exceptionally helpful and polite - instantly greeted us when we walked in, check-in was smooth, and made sure we knew when breakfast was in the morning (hours change between weekdays/weekends (ends at 9am weekdays, 10am weekends), and gave us recommendations for vendors in Reading Terminal (food hall across the street). Only downside was that due to staff shortages, housekeeping was unable to come daily.
Stayed 4 nights in Feb 2024
Response from MReyes on 4 Mar 2024
Thank you for taking the time to send us your feedback. We greatly appreciate you as our guest and do hope to see you again!

10/10 Excellent

Brenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was really nice and the breakfast was amazing
Stayed 1 night in Feb 2024
Response from MReyes on 2 Mar 2024
Thank you for your kind words! We enjoyed having you as a guest. Please come visit us again.

8/10 Good

Andrew

Travelled with group
Great location!
Stayed 1 night in Feb 2024
Response from George on 26 Feb 2024
Thank you very much for your review. We are very happy you enjoyed your stay with us!

6/10 Okay

Amy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It just needs renovation. Threadbare towels, marks on all walls of the room, missing fixtures, etc Note—gym is next to pool and is hot and humid with no fan.
Stayed 2 nights in Feb 2024
Response from George on 26 Feb 2024
Thank you Amy for your feedback we really appreciate it. We will share your concerns and address them with management. We hope for soon renovation as well.

4/10 Poor

Chriscelyn

Disliked: Amenities, property conditions & facilities
One person at the front desk was amazing. Otherwise – the pool was not working and we got many inconsistent answers about when it would be fixed. Also – the shower water was cold, and in general the room/hotel appeared run down.
Stayed 1 night in Feb 2024
Response from MReyes on 25 Feb 2024
We are apologetic to you for the inconvenience caused by the pool being out of order for maintenance. We know this was a negative for your stay and for this we do owe our sincerest apologies. We have rectified the issue and do hope you give us another chance to better satisfy your needs. Thank you for your feedback and the time you've taken to send it to us.

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You could easily stay a week in this room. It was spacious and had a lot of amenities.
Stayed 2 nights in Feb 2024
Response from MReyes on 25 Feb 2024
Thank you for your feedback! We are so happy to hear you enjoyed yourself while being our guest! We do hope to have you back again with us soon!

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service
The hotel was nice… little outdated need some work but it was comfortable and everyone was nice and helpful… one draw back was the pool was out of order one of the reasons we went there was because of the indoor pool. That was a little bit of a letdown…
Stayed 1 night in Feb 2024
Response from MReyes on 25 Feb 2024
Thank you for your stay with us. We know it was disappointing to hear the pool was not available for your stay and for that we owe our apologies. Please visit us again soon, we have fixed the maintenance issue and do hope you come back to enjoy.

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from MReyes on 25 Feb 2024
We owe our apologies for missing the mark on your satisfaction with your stay. We would like to hear details on what we can do to make it better for you. Please feel free to email us at hiltonhome1200@gmail.com with details about your stay. Thank you for being our guest!

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and great service
Stayed 1 night in Feb 2024
Response from MReyes on 25 Feb 2024
Thank you for being our guest!! We appreciate your taking the time to share your experience with us and we hope to see you again soon!

10/10 Excellent

helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked amazing variety for breakfast, pool small but clean, room in great condition, could do early check in.
Stayed 2 nights in Feb 2024
Response from MReyes on 25 Feb 2024
We are ecstatic to hear you enjoyed your stay with us! Thank you for taking the time to share your experience and we very much look forward to having you as our guest again.

6/10 Okay

Richard

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
I guess you get what you pay for.. Black mold in the shower, couch cushions were ripped. Lobby/breakfast seating area - cushions were in need of replacement. Beds were too firm for our liking, but that happens.
Stayed 1 night in Feb 2024
Response from MReyes on 20 Feb 2024
We are very apologetic to hear of instances taking away from your experience. We are happy to say we are in the process of planning renovations and do hope to be active soon. Thank you for being our guest and we do hope to have a chance to better meet your needs during a future stay.

2/10 Terrible

Michael

Stayed 2 nights in Feb 2024
Response from MReyes on 21 Feb 2024
We are apologetic to hear we missed the mark with your guest satisfaction. After further investigation, we have noted that you did not check in with us and we would like to know further details for this rating and how we can make it right. Please feel free to share details with us by emailing hiltonhome1200@gmail.com

8/10 Good

Jesse

Travelled with partner
Liked: Cleanliness, amenities
When we arrived, the man who checked us in wouldn’t stop joking around. We had been on the road for well over 6 hours, and when I was asking serious questions he would play it off as a joke. Not very welcoming. Didn’t offer much help when we asked about parking. Forcing us to figure it out on our own. And when we got to the room it stunk, even after we sprayed some spray. Other than that, the breakfast was amazing and the checkout lady was very very nice.
Stayed 2 nights in Feb 2024
Response from MReyes on 19 Feb 2024
We can assure you we have spoken to the agent that checked you in and want to issue apologies for this experience. We are happy to hear you had good points to your stay and do hope to have another chance to better serve your needs in the near future.

2/10 Terrible

MARK

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
welcome snack and water not provided to everyone, extremely dissapointing seeing other guest given one and i did not get one
Stayed 1 night in Feb 2024
Response from George on 16 Feb 2024
Hello Mark,Thank you for your time leaving the survey. Sorry if you did not get a welcome bag with water and snack. I just wanted to inform you that we give welcome bags only to silver, gold and diamond guests who booked directly with Hilton. Unfortunately, when you book through a third party you do not get Hilton honors privileges.

2/10 Terrible

Divya

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bedbugs crawling all over the bed at the hotel but the management took the complaint very lightly. They just offered me a new room but still it’s horrible to go through that phase with bedbugs even for a second!! I don’t recommend the stay at this property…!
Response from MReyes on 17 Feb 2024
We apologize for this overwhelming experience. Please be assured, we take these claims very serious. There are protocols put in place to follow up on these claims and we are doing everything we can to ensure the safety of our guest. Thank you for taking the time to send your feedback, we again apologize for missing the mark.

10/10 Excellent

Clifford

Stayed 1 night in Feb 2024
Response from MReyes on 21 Mar 2024
Thank you for taking the time to send us your feedback. We greatly appreciate you as our guest and do hope to see you again!!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have great staff.
Stayed 2 nights in Feb 2024
Response from MReyes on 6 Feb 2024
We very much appreciate your kind words. We strive daily to be as accommodating as possible to ensure our guest needs are comfortably met. Thank you for being our guest and we look forward to you next visit!