Lobby

Reviews of Best Western Plus Philadelphia Airport S. At Widener Univ.

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 304 out of 1004 reviews" "
Rating 8 - Good. 274 out of 1004 reviews" "
Rating 6 - Okay. 181 out of 1004 reviews" "
Rating 4 - Poor. 117 out of 1004 reviews" "
Rating 2 - Terrible. 128 out of 1004 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Md Hasibul

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to airport.
Stayed 1 night in Apr 2024
Response from fd on 1 May 2024
Thank you for your feedback.

10/10 Excellent

Jessica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. The room was clean and the breakfast was good.
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Jessica,We're delighted to hear you enjoyed your stay with us! Your positive feedback on our clean rooms and delicious breakfast is much appreciated. We strive to provide a comfortable experience for all our guests. Thank you for sharing your thoughts with us.

10/10 Excellent

neida

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello neida,We are glad to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

6/10 Okay

Mohammad

Liked: Staff & service
Disliked: Property conditions & facilities
Shower handle was not working. Only very hot water from shower and not able to adjust as the shower handle is not working.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Mohammad,We apologize for any inconvenience you experienced with the shower handle. Your feedback is appreciated and will be shared with our maintenance team for review and improvement. Should you encounter any issues in the future, feel free to reach out to our management team for further assistance.

10/10 Excellent

emmery

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great I’m just thirsty wish they had some water bottles in the room 😂
Stayed 1 night in Apr 2024
Response from fd on 27 Apr 2024
Thank you for your suggestion and we are glad you had a great stay.

10/10 Excellent

Patricia

Travelled with partner
The rooms was clean and neat
Stayed 1 night in Apr 2024
Response from fd on 27 Apr 2024
We are glad you had a nice stay. Thank you.

4/10 Poor

RJ

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from anna on 22 Apr 2024
Could you provide a little information about your stay and what went wrong. We strive to make every experience enjoyable. Very sorry you didn't enjoy your stay.

6/10 Okay

Zarlasht

Business traveller
too far
Stayed 3 nights in Apr 2024
Response from Manager on 19 Apr 2024
Hello Zarlasht, We apologize for any inconvenience you experienced during your stay. Please feel free to reach out to our management team with any further feedback you may have. Thank you for sharing your thoughts with us.

10/10 Excellent

gloria

Stayed 1 night in Apr 2024

2/10 Terrible

Jason

Business traveller, Travelled with group
Liked: Staff & service
There were people running up and down the hallways until after 3 am, hitting the doors and screaming what would be considered racial profanities if said by a white person, being aggressive and threatening... it was Very obnoxious and led to no sleep all night. I could smell what I assume was narcotics being smoked and the room above me didn’t sleep at all, they were stomping around and sliding chairs across the floor, it was absolutely ridiculous. The lady that was working at the front desk (8 pm) is a sweet heart though and she did a great job and had a good attitude.. we had been awake for almost 3 days restoring power in the area and just needed a little sleep, which didn’t happen. I reached out to the hotel and they won’t respond… the place reminded of the projects and the neighborhood would be fitting of that. If I wanted to be in that environment I would have went to the motel 6.. very disappointed
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Jason, We apologize for the disturbances you experienced during your stay. Your feedback is concerning, and we will address it with the appropriate team members. We appreciate your kind words about our front desk staff and will ensure they are recognized for their excellent service. Should you have any further concerns, please feel free to reach out to our management directly. Your comfort and safety are our utmost priority, and we thank you for sharing your experience with us.

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities
Raynell at check-in was super friendly and professional
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Emil,We're delighted to hear that Raynell provided excellent service during your check-in. Our team strives to ensure all guests have a pleasant experience from the moment they arrive until they depart. Should you have any further feedback or require assistance, please don't hesitate to reach out.

10/10 Excellent

Rodrigo

Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Rodrigo,We are grateful to hear that you had a wonderful experience at our hotel! Please do not hesitate to contact us if you have any further comments or suggestions to share.

10/10 Excellent

Alberto, Opalocka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms Anna, guest services, was the best! She helped my friend and I with early check-in as soon as she could and made us feel welcomed and comfortable. Smooth process overall
Stayed 3 nights in Apr 2024
Response from Manager on 10 Apr 2024
Hello Alberto,We are delighted to hear that Ms. Anna provided you with exceptional service during your stay. Our team strives to ensure a seamless experience for all our guests, and we are pleased that she could accommodate your request promptly. Your comfort is our priority, and we hope to welcome you back in the future.

8/10 Good

Karina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, staff comfy beds
Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Karina,We are thrilled to hear that you found our hotel to your liking and enjoyed our comfortable beds. Your positive feedback is greatly appreciated, and we hope to welcome you back for another pleasant stay in the future.

4/10 Poor

Gonzalo

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Gonzalo, We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to reach out to our team with any specific feedback you may have so we can improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

GISELLA, ROSELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello GISELLA,We are delighted to hear that you received excellent service during your stay with us. Your satisfaction is our priority, and we strive to provide all our guests with a memorable experience. If there is anything more we can do to enhance your future stays, please do not hesitate to reach out to us.

4/10 Poor

Rosemary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heat was not adjustable not enough outlets Only 1 bed had an individual lamp, very thin blanket. Dirty.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Rosemary, We appreciate your feedback and apologize for any inconvenience. For any future stays, please feel free to reach out to our management directly to address your concerns and ensure a more comfortable experience during your stay.

6/10 Okay

zachary

Travelled with family
Liked: Staff & service
Staff were extremely polite. Room was somewhat clean. Stayed 3 nights and got one new set of towels and trash was taken once. Nobody fixed beds. Not sure I would stay again to be honest.
Stayed 3 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello zachary, We appreciate your feedback and are pleased to hear you found our staff polite. We apologize for any inconvenience regarding housekeeping services and will address this with the team. We appreciate your insights and hope to welcome you back in the future to experience improvements firsthand.

8/10 Good

Yumei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are nice. The location is convenient for us.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Yumei,We are pleased to hear that you found our staff accommodating and enjoyed our convenient location. If you have any other feedback or suggestions for improvement, please feel free to reach out to us directly.

8/10 Good

Amy

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Amy, We appreciate you choosing our hotel for your stay! If there were any areas that did not meet your expectations, please do not hesitate to contact us directly so we can address them accordingly. We hope to welcome you back soon for an even better experience!

10/10 Excellent

Kayla, Clinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was only noisy due to the apartments near the building but once they went to sleep it was dead silence. Great quick stay
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Kayla,We appreciate you sharing your experience with us. Your feedback helps us understand our guests' perspectives better. Should you have any further concerns, feel free to reach out to our management team directly. Hope to welcome you back for another great stay soon.

10/10 Excellent

LAWRENCE

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for the price. Great staff
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello LAWRENCE,We are pleased to hear you enjoyed your stay with us and found our staff to be exceptional. Your kind words are truly appreciated. Thank you for choosing our hotel for your accommodations.

10/10 Excellent

Moira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No fan in bathrooms??
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Moira,We appreciate you sharing your feedback with us. We'll make sure to pass your comments along to the relevant team for their consideration. Thank you for bringing this to our attention.

4/10 Poor

Wadeline, Margate

Travelled with partner
Liked: Cleanliness, staff & service
Not everyone is a smoker, the room we got smelled like someone was in there smoking, the smells was unpleasant. My husband and I were too tired to go back downstairs requesting another room, since we had to be up early to go to my cousins funeral. The bed was uncomfortable, a night at a hotel should feel like a short stay at home, I should feel somewhat comfortable a bit. The sheer curtain causing the daylight outside to wake us up on Sunday was a killer.
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Wadeline,We apologize for your experience and appreciate your feedback. We encourage guests to address any concerns during their stay so that we may provide a solution promptly. We strive to ensure all guests have a comfortable stay with us. Your comments will be communicated to the relevant team for review and improvement.

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the room and breakfast was nice
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Tracey,We are glad to hear that you enjoyed the friendly staff, comfortable room, and tasty breakfast during your stay. Your positive feedback motivates us to continue providing exceptional service to all our guests. If you have any further comments or suggestions, we would love to hear from you.

6/10 Okay

Scott

Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Scott, We appreciate you choosing our hotel for your stay. Should you have any feedback you'd like to share with us, please don't hesitate to reach out. Our team is always eager to improve and ensure our guests have a pleasant experience.

10/10 Excellent

Ronald

Mitchell was very nice and accommodating and helped me with checking in earlier than usual. Anna was very nice too.
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Ronald,We are pleased to hear that Mitchell and Anna provided excellent service during your stay. Our team aims to ensure all guests have a pleasant experience. If there is anything else we can assist you with, please do not hesitate to reach out to us.

6/10 Okay

matthew

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello matthew, We appreciate you choosing to stay with us and we hope you had a pleasant stay overall. If there are any specific areas you feel we could improve on, please don't hesitate to reach out to us directly. Your feedback is valuable in helping us enhance our services for all our guests.

10/10 Excellent

Ishma

Travelled with family
Liked: Amenities
Staff is nice. Hotel room clean and quiet
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Ishma,Thank you for your positive feedback regarding our friendly staff and clean, quiet hotel rooms. We strive to provide excellent service to all our guests, and we appreciate your recognition. Should you ever return to the area, we would be delighted to welcome you back for another enjoyable stay.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very helpful
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Matthew,Thank you for your kind words about our helpful staff! We take great pride in providing excellent service to our guests throughout their stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Sabree

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FD on 30 Dec 2023
Thank you some much for your nice review; we really appreciate it. Reviews like yours help boost moral and keep up the good work. Have a great New Year and please come back from all of us at BW Plus Hotel.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay near Phila.
The workers in the kitchen and the front desk were awesome. Very helpful and friendly. The breakfast was good.
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Robert,Thank you for taking the time to share your positive experience with our staff and breakfast. We're glad to hear that our kitchen and front desk team provided you with excellent service. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Dechelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 25 Dec 2023
Hello Dechelle,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Alessandra

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on 16 Dec 2023
Hello Alessandra,Thank you for choosing our hotel for your recent stay. We value your business and appreciate your positive rating. If you have any further feedback or comments about your experience, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

2/10 Terrible

Mary

Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello Mary, We're sorry to hear that your experience at our hotel fell short of your expectations. We strive to provide excellent service and would appreciate any specific feedback on areas where we can improve. Please reach out to us directly so we can address any concerns you may have had during your stay.

6/10 Okay

Estelle

Travelled with family
Liked: Staff & service, property conditions & facilities
Customer service staff (particularly) front desk staff are very professional and courteous.
Stayed 2 nights in Nov 2023
Response from agm on 30 Nov 2023
Ms. Estelle, It was such a pleasure having you as a guest. I enjoyed our chats about the area. Please come visit us again and call me (anna) for your reservation. You will be welcomed most eagerly. have a wonderful and blessed holiday season.

8/10 Good

Amir

Liked: Staff & service, amenities, property conditions & facilities
I always like staying at Best Western... This time I was not aware that I picked a handicap room and it bothered me that the shower pressure was very weak.... I wish the attendant had made me aware of that when I checked in... Other then that, my stay was peaceful and enjoyable
Stayed 3 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Amir,Thank you for choosing Best Western for your recent stay. We appreciate your loyalty. We apologize for any inconvenience you may have experienced with the shower pressure. We strive to meet the preferences of all our guests, and we will ensure our attendants are more proactive in informing guests about room specifics in the future. We are glad to hear that despite this issue, you had a peaceful and enjoyable stay. We look forward to welcoming you back soon.

10/10 Excellent

Roelle

Stayed 1 night in Nov 2023
Response from Manager on 17 Dec 2023
Hello Roelle,Thank you for choosing our hotel for your recent stay. We truly appreciate your positive rating and it was a pleasure having you as our guest. Should you have any further feedback or any suggestions, please feel free to reach out to us directly. We hope to welcome you back again soon!

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Location and convience
Stayed 1 night in Nov 2023
Response from Manager on 23 Nov 2023
Hello Warren,Thank you for sharing your feedback regarding our hotel's location and convenience. We are glad to hear that you found our location convenient for your needs. We strive to provide a convenient and accessible experience for all our guests. Your satisfaction is important to us, and we appreciate your valuable input. Please do not hesitate to reach out to our management team for any further assistance or feedback you may have.

10/10 Excellent

Julie

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Hello Julie,Thank you for rating us with an 8 out of 10! We appreciate your positive experience and hope to welcome you back in the future.

10/10 Excellent

Nicolas

Stayed 1 night in Nov 2023
Response from Manager on 9 Dec 2023
Hello Nicolas,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience during your time with us. It was our pleasure to provide you with excellent service and accommodations. We look forward to welcoming you back in the future for another enjoyable stay.

8/10 Good

Venice

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As soon as we came to the room we found cockroach and the smell was not good. I arrived very late otherwise I would have changed the hotel and asked for a refund
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Venice, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Kirkland

Stayed 2 nights in Nov 2023
Response from Manager on 6 Dec 2023
Hello Kirkland,We appreciate you choosing our hotel for your stay and taking the time to share your experience. If there is anything specific we can assist you with, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to make your next stay even better.

6/10 Okay

Tracy

My heat wasn't working right
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Tracy, We apologize for any inconvenience you experienced with the heating in your room. We appreciate you bringing this to our attention and have forwarded your feedback to our maintenance team for their immediate attention and resolution.

8/10 Good

Keith

Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Keith,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

10/10 Excellent

James

Stayed 7 nights in Oct 2023
Response from Manager on 29 Nov 2023
Hello James,Thank you for choosing our hotel for your stay. We are stoked to know that you had a wonderful experience with us. We look forward to welcoming you back in the future.

6/10 Okay

Salim

Travelled with partner
Liked: Staff & service
I had some unwanted guests in my room.
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Salim,Thank you for bringing this to our attention. We apologize for any inconvenience caused. The comfort and safety of our guests is our top priority, and we take this matter seriously. We encourage you to reach out to our management team directly so that we may address your concerns appropriately.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly.
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello John,Thank you for your kind words about our friendly staff! We truly appreciate your positive feedback and it was a pleasure having you as our guest. We strive to provide exceptional service to all our guests and we are glad we were able to meet your expectations. If you have any further comments or suggestions, please don't hesitate to reach out to us.

4/10 Poor

Adnan

Business traveller
Disliked: Cleanliness, staff & service
Rooms were very shabby
Stayed 3 nights in Oct 2023
Response from Manager on 2 Nov 2023
Hello Adnan,Thank you for sharing your feedback with us. We appreciate hearing about your experience at our hotel. We apologize for any inconvenience you may have experienced. We aim to constantly improve our facilities and will take your comments into consideration for future enhancements. Your satisfaction is important to us and we hope you will give us another opportunity to provide you with a better stay.

10/10 Excellent

Eboni

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was nice
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Eboni,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.