Phanthai Norasing Holidays from £721

I recently stayed at Eleven Hotel and overall had a pleasant experience, thanks largely to the exceptional staff. From check-in to check-out, every request I made was handled promptly and with genuine hospitality. The housekeeping team did a fantastic job, keeping the room spotless and ensuring towels were replaced daily without any need to ask. The location is both a plus and a potential drawback, depending on your preferences. It’s right in the heart of Bangkok’s nightlife scene, which makes it convenient for those wanting to explore the city’s party side. However, for anyone seeking a quieter environment or a more discreet entry point, the alleyway entrance and the noise-prone surroundings might be a downside. That said, the hotel is fairly upfront about its location when booking, so no surprises there. Unfortunately, one issue that did impact my overall impression was during breakfast: I noticed bugs crawling on a table, which was concerning and definitely detracted from what was otherwise a solid stay. Cleanliness in dining areas is a non-negotiable for me, so this was disappointing.

We loved this hotel! The room was lovely with a great view of the city. The food of the restaurant was delicious! The spa was super nice! The pool is a bit small but we couldn't even swim because it was raining. Still a beautiful view! Public transportation very close

At first when we arrived, it looked really nice and smelled very nice but when we got to our room on the 8th floor, the A/C was not working family and dining room areas. The master shower was leaking water below the glass into our toilet area, and all 3 beds were as hard as a rock! It was like sleeping on a sheet of thick plywood, VERY uncomfortable. We also had a loud disturbance above us that sounded like adults slamming doors and them fighting. They did move us to another room on the first floor and were very helpful and considerate in our needs. On the first night, I ate at their "Fountain" restaurant and I got serious food poisoning for 3 days and counting but the first two I was very weak. The staff was as helpful as they could be given the poor conditions of the rooms.

We had a 10 star experience!!! This was the last stop on a lengthy celebration trip and it couldn't have been better. We were upgraded to a 2 bedroom suite, more space than we needed, but the most memorable experience! The view! The service! The breakfast! The lounge upgrade is worth it too!

Generally, we enjoyed our stay at Lebua. The staff were extremely friendly. However, we were extremely frustrated with the operation of the television in our room. It would often glitch, send messages about the connection, wouldn’t turn on or off or just froze. We did notify the front desk and they did send a technician each time for a total of three times on three separate occasions. Finally on our last night, the television stopped working altogether. When we notified the front desk ONCE again about the same issue over the last ten days we spent at the hotel, we asked to speak with the manager at check out. We were informed by a manager, should we decide to return to Lebua in the future we would somehow be compensated. For the price of this hotel it is unacceptable to be inconvenienced by a faulty television. I think we should be compensated with some expense taken off the total of our bill.