Petrcane Holidays from £168

We didn't choose this hotel. Our other accommodation cancelled the day before and Hotels.com found this option for us. I wouldn't have chosen a family hotel but we were desperate. Housekeeping was erratic - one day they emptied the bin, another day they made the bed, one day they cleaned the bathroom. Saggy mattresss & a gap between the bed and the wall so the pillow disappeared. Breakfast buffet excellent & lovely breakfast staff. When we went to use the indoor pool, there was nobody on reception. After a few minutes, I went to the main hotel reception & asked them to call the wellness staff. It was clear from her tone on the phone that she was being rude about people complaining. When I returned to the pool, the wellness staff member was rude. The lockers in the changing rooms don't have keys. We were told "kids stole them." There is no private changing room: I was told if I wanted privacy to go in the shower cubicle. The pool is OK but was always packed so we couldn't swim. We paid our tourist tax the night before leaving due to an early start. On departure we returned the swipe card & were asked if we had ordered a lunchbox to go - we hadn't because we hadn't been made aware we could. We would definitely have taken one because of missing breakfast. The rooms at the back are called "park view" but there is no park. There is a carpark which is noisy with frequent delivery trucks leaving the engine running. Also, there is a constant rumble of hotel air-con 24-hours a day.

My husband and I really enjoyed our stay. The staff were friendly and informative. Our room was beautiful, especially the bathroom. We were impressed with the towel warmer. The window balcony was an added bonus! The restaurant is absolutely stunning. We were shocked with how amazing the breakfast buffet was!! Out of all of our travels so far, this hotel and it's breakfast is one of our favourites! The doors to your room are very unique. They light up in different ways to inform housing keeping if you're in the unit or not. It's in a great location, near old Town Zadar, Kolovare beach and beautiful restaurants/Cafe bars. The area surrounding the hotel is a little beat down and old, but safe! If you love cats as much as I do, you will encounter them in the surrounding area. When checking out of the hotel and leaving for the airport, they do have a luggage storage room if you have some time before check out and your flight. We found this very resourceful and considerate. T