Stayed in the Chapel Suite (Luxury Suite) for 2 nights and we were hugely disappointed with our experience. The room is on the first floor and overlooks the main road, Chapel Street which is very noisy in early mornings as it is a one-way street and the windows in the living area aren’t double-glazed or even glazed at all as you can hear pretty much any conversation, coughs, or car noises that passes throughout the day. In addition, the room floor is super squeaky and all we could hear at night are the stumping noises from the floor above as it’s not soundproof at all. We didn’t get any good night sleep for both nights.
Secondly, the cleanliness standard is appalling – there was a thick layer of dust on the headboard of the bed, hair and stains on the mattress, grubby dark scum on bathroom floor and I don’t think they even hoover or mop the room as there was so much dirt, try looking under the carpet and you’ll have the shock of your life. There’s also cobwebs and spiders which I don’t understand how the cleaners can miss if they indeed clean the room.
The only positive notes (2 stars) are the staff and food at restaurant. We dined in both nights and the staff are friendly and compliments to the chef and kitchen for a delightful dining experience. One callout is that it’s weird that there’s no easy way for a hotel guest to order room service, it’s either calling reception to be transferred or the quicker option is going down to place an order.