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Reviews of Rest and Relax Inn

2.5 out of 5
Rest and Relax Inn
7200 Plantation Road, Pensacola, FL

Reviews

5.2
Rating 10 - Excellent. 181 out of 1002 reviews" "
Rating 8 - Good. 111 out of 1002 reviews" "
Rating 6 - Okay. 166 out of 1002 reviews" "
Rating 4 - Poor. 171 out of 1002 reviews" "
Rating 2 - Terrible. 373 out of 1002 reviews" "

5.0/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Wendy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The person In the morning was very impolite. Then they tried to charge me again saying my card was declined and I have proof that they took it out of my account. When I went to ask about things the girl was rude. Won't be going back. As we went to leave there was cops on the parking lot. It did not make me feel safe there at all.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rebecca, Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay
Stayed 2 nights in Apr 2024
Response from Management on 22 Apr 2024
Hello, Thank you for your review. We are delighted you enjoyed your stay with us! We look forward to hosting you again the next time you are in the Pensacola area.

10/10 Excellent

Tracylea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 22 Apr 2024
Hello, Thank you for your review. We are delighted you enjoyed your stay with us! We look forward to hosting you again the next time you are in the Pensacola area.

2/10 Terrible

Lisa

Disliked: Cleanliness, amenities, property conditions & facilities
There were people working there that were hanging out with and talking to homeless people who had taken up residence in the parking lot and i didnt feel safe going to my room. There were couples loudly fighting. My room lost power to half of it the last day of my stay. I never felt less safe at a hotel.
Stayed 3 nights in Apr 2024
Response from Management on 13 Apr 2024
Hello, Thank you for your review. We are disappointed we missed the mark of excellence with your stay. Rest assured we take guest safety very seriously and have security on property to ensure our guests are safe and secure. We are improving our property daily and hope you give us another chance in the future to see the changes we have made.

4/10 Poor

Tammy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very unsafe.
Stayed 2 nights in Apr 2024
Response from Management on 13 Apr 2024
Hello, Thank you for your review. We are disappointed we missed the mark of excellence with your stay. Rest assured we take guest safety very seriously and have security on property to ensure our guests are safe and secure. We are improving our property daily and hope you give us another chance in the future to see the changes we have made.

10/10 Excellent

Pamela

The person at the front desk was so amazing! She was funny and polite and made checking in fun.
Stayed 1 night in Mar 2024
Response from Management on 4 Apr 2024
Greetings, Thank you for taking the time to leave a review. We are delighted you enjoyed your stay with us. We look forward to another opportunity to be your hosts the next time you are in the Pensacola area.

6/10 Okay

Neftali

Liked: Staff & service
Stayed 8 nights in Feb 2024
Response from Management on 7 Mar 2024
Hello Mechelle, Thank you for leaving a review of your recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

10/10 Excellent

Harriet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything
Stayed 2 nights in Feb 2024
Response from Management on 28 Feb 2024
Hello! Thank you for taking the time to leave a review. We are delighted you enjoyed your stay and look forward to hosting you in the near future. Safe travels in your next adventure.

10/10 Excellent

Brian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The figure's for the stay we're feasible
Stayed 6 nights in Feb 2024
Response from Management on 23 Feb 2024
Hello, Thank you for your review. We are delighted you enjoyed your stay with us! We look forward to hosting you again the next time you are in the Pensacola area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 8 Feb 2024
Thank you for your wonderful review. We are delighted you enjoyed your stay. We look forward to hosting you soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 1 Feb 2024
Thank you for your review. We appreciate your high marks and delighted you enjoyed your stay. We look forward to hosting you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 1 Feb 2024
Thank you for your review. We look forward to hosting you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 31 Jan 2024
Thank you for your reveiw. We are delighted you enjoyed your stay. We look forward to hosting you again soon.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 31 Jan 2024
Thank you for your reveiw. We are delighted you enjoyed your stay. We look forward to hosting you again soon.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 31 Jan 2024
Thank you for your reveiw. We are delighted you enjoyed your stay. We look forward to hosting you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 31 Jan 2024
Thank you for your reveiw. We are delighted you enjoyed your stay. We look forward to hosting you again soon.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 25 Jan 2024
Thank you for your review!

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 25 Jan 2024
Thank you for your reveiw. We look forward to hosting you again the next time you are in the Pensacola area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 31 Jan 2024
Thank you for your reveiw. We are delighted you enjoyed your stay. We look forward to hosting you again soon.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 22 Jan 2024
Thank you for your review. We are delighted to have had the opportunity to host you and look forward to hosting you in the future.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Management on 20 Jan 2024
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to lots of sgopping. Updating property nicely
Stayed 1 night in Jan 2024
Response from Management on 18 Jan 2024
Thank you for your reveiw. We are delighted to host you and look forward to hosting you again in the near future.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Well kept and gheyre updating everything. Highly recommend.
Stayed 1 night in Nov 2023
Response from Management on 18 Jan 2024
Thank you for your reveiw. We are delighted to host you and look forward to hosting you again in the near future.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient last minute find.
Stayed 1 night in Dec 2023
Response from Management on 14 Jan 2024
Thank you for your review!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 12 Jan 2024
Thank you for your review!

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of my stay.
I found the updates to the room to be alot nicer than most the hotels in the same ares. The are doing work to update the vicinity but it isnt a factor to your stay. Overall, id recommend the hotel for anyone needing a place to stay overnight or on a visit to town. Also, the staff was very kind during my stay.
Stayed 1 night in Dec 2023
Response from Management on 11 Jan 2024
Hello Neil, Thank you for leaving such a wonderful review! We appreciate your comments about our renovation and delighted to learn the progress did not hinder your stay in any way. Thank you for the kind comments about our staff. We strive for stellar customer service with every guest. We look forward to hosting you in your future travels!

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Ladies traveling alone - beware.
Ladies traveling alone or even in a group of ladies - don’t stay here! I will never stay in this location again. Yes they are in a remodel and that was fine. The pictures that they have posted on the site are very deceiving. We registered 3 adults staying in the room, but they would only allow 2 sets of towels in the room at a time! The beds although the mattresses were fine - the actual frames and support of the beds were not. They clunked like kicking an aluminum trash can anytime anyone over 100 lbs moved on them. The whole situation was frustrating and I got complained on for being rude - I was not intentionally rude - I was frustrated and upset. I did apologize for coming off as rude. I truly regret booking this hotel and spending money there - next time I need a place - I will be going with a place that I can have privacy.
Stayed 3 nights in Oct 2023
Response from Management on 23 Oct 2023
Thank you for your reveiw.

10/10 Excellent

Lavares

Stayed 4 nights in Sep 2023
Response from Management on 10 Oct 2023
Hello, Thank you for taking the time to leave a review of your recent stay with us. We are delighted you enjoyed your stay with us and look forward to hosting you again in the future.

8/10 Good

Kristine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Like the renovation touches. The bed makes noise wen you move, the ceiling in bathroom needs painting, there was no clothibg rod in closet, and the bluelight blinked off and on. Overall nice accomadations.
Stayed 1 night in Oct 2023
Response from Management on 4 Oct 2023
Hello Kristine, Thank you for leaving a review of your recent stay with us. We are delighted you enjoyed your stay with us. We will address your comments and have them corrected promptly. We look forward to hosting you the next time you are in the Pensacola area.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
The property was under renovation, but the parts that were renovated were lovely..very clean with a very contemporary feel. The pool area was very nice and the pool itself was very crystal clear and clean!!
Stayed 2 nights in Sep 2023
Response from Management on 27 Sept 2023
Hello Erica, We are delighted you enjoyed your stay with us! We look forward to hosting you again the next time you are in the Pensacola area. We hope you future travels are safe and adventurous.

2/10 Terrible

Tray

Stayed 1 night in Sep 2023
Response from Management on 10 Oct 2023
Hello, Thank you for your review.

6/10 Okay

Brandon

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Management on 17 Sept 2023
Thank you for your review.

2/10 Terrible

Alyssa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t look like pictures at all and wasn’t in a safe environment.
Stayed 1 night in Sep 2023
Response from Management on 7 Sept 2023
Thank you for your review.

6/10 Okay

Matthew

Stayed 3 nights in Sep 2023
Response from Management on 7 Sept 2023
Thank you for your review. We are delighted you enjoyed your stay with us. We look forward to hosting you in the future.

2/10 Terrible

shakata

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was the only one being respectful but for me to pay 100 for dome sheets is ridiculous but im so use to it
Stayed 4 nights in Sep 2023
Response from Management on 6 Sept 2023
Thank you for your review.

2/10 Terrible

Salem

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches in beds, homeless walking around and the main entrance is falling apart. The only thing clean about this place is the lobby
Stayed 2 nights in Sep 2023
Response from Management on 6 Sept 2023
Thank you for your review.

6/10 Okay

Derek

It’s was okay it’s not the best and it’s kinda a weird experience.
Stayed 1 night in Sep 2023
Response from Management on 6 Sept 2023
Thank you for your review. We look forward to hosting you again soon.

2/10 Terrible

caleb

Stayed 1 night in Aug 2023
Response from Management on 30 Aug 2023
Thank you for your review.

2/10 Terrible

Ryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there were roaches everywhere.
Stayed 2 nights in Aug 2023
Response from Management on 30 Aug 2023
Thank you for your review.

2/10 Terrible

jessica

Stayed 3 nights in Jun 2023
Response from Management on 2 Sept 2023
Thank you for your review.

2/10 Terrible

Bret

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely disgusting hotel room!
The hotel room was disgusting. The bathroom Was gross with blood on the celing. The floors were dirty as shown in the pictures. There were cockroaches all around and the beds were very uncomfortable! I booked a king bed but the room i got had 2 double beds. They're was a $100 deposit that was not mentioned at the time i booked the room. There was also holes in the wall with electrical wires exposed presenting a danger. The floors were very dirty and we got dirty feet just by walking on them.
Stayed 1 night in Aug 2023
Response from Management on 13 Aug 2023
Hello, Thank you for your review. We appreciate you bringing these items to our attention and rest assured they will be corrected immediately.

2/10 Terrible

Debora

Travelled with group
Disliked: Property conditions & facilities, room comfort
Rooms were not ready for occupancy. Funiture was not complete. No hanging space for clothes.nothing to place suitcases on to access them. I know rooms are being renovated. Finish some and use them. All being unfinished is not good. Some did not even have a chair to sit on
Stayed 1 night in Aug 2023
Response from Management on 13 Aug 2023
Hello, Thank you for your review. We appreciate you bringing these items to our attention and rest assured they will be corrected immediately.

6/10 Okay

Rosetta

Travelled with family
Liked: Cleanliness, staff & service
Room was ok but floors were soaked-slippery.
You could tell the owners are trying to remodel and fix the place up. The floors were a type of laminate. At night they were soaking wet from condensation I think. I kept getting up to dry the floors with a towel so my daughter would not fall if she used the bathroom. Sorry for the owners on this problem because the flooring will not hold up and there will be potential falls which could lead to lawsuits. The room was very clean and basically paint on the walls and beds and a bathroom. Not anything else. Again could tell was in the process of remodeling and fixing up. Staff was nice and friendly.
Stayed 2 nights in Aug 2023
Response from Management on 10 Aug 2023
Hello, Thank you for your review. We take the safety of our guests seriously and will look into your comments about condesation on the floors and make the necessary chages to correct it. We are delighted you enjoyed your stay with us and look forward to hosting you again soon.

6/10 Okay

vanny

Travelled with group
Disliked: Staff & service, property conditions & facilities
Short stay
Well, I got what I expected for the price. Main disappointment is that I got charged an early check-in fee which is understandable if I was super early, but I came in from out of town and it was less than an hour early, the room was ready. Lastly, I didn't get my deposit back for whatever reason, I'm assuming it was because I mentioned the early check-in fee during my feedback. I left the room perfectly intact and didn't use it much so no reason to lose out on $100 deposit.
Stayed 1 night in Jul 2023
Response from Management on 4 Aug 2023
Hello, Thank you for your reveiw. We are glad you enjoyed your stay. We look forward to hosting you again soon.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Management on 1 Aug 2023
Thank you for your review.

6/10 Okay

Star

Stayed 3 nights in Jul 2023
Response from Management on 16 Aug 2023
Hello, Thank you for your reveiw.

4/10 Poor

Kimberly

Stayed 1 night in Jul 2023
Response from Management on 1 Aug 2023
Thank you for your review.

4/10 Poor

Nellie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not finished in our room, no. Coffee pots, could not ger tv one chanel. Left at 5:30 in morning.
Stayed 1 night in Jul 2023
Response from Management on 1 Aug 2023
Thank you for your review.

10/10 Excellent

Violet

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from Management on 1 Aug 2023
Hello, Thank you for your review. We are delighted you enjoyed your stay and look forward to hosting you again the next time you are in the Pensacola area.

2/10 Terrible

Charlotte

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived in my room I had double beds and I sat on my bed and my daughters on the other one and a roach was on their bed. Left out the room for a minute and a spider on my bed. I asked for a refund they said I had to call Expedia they couldn’t get a refund on the first night but was able to get one for the remaining nights. I wouldn’t recommend this hotel to anyone terrible. I think I should have gotten all my money back we ended up going to another hotel it was spacious and nice👎
Stayed 3 nights in Jul 2023
Response from Management on 21 Jul 2023
Hello, Thank you for your review.