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Reviews of The Mountain Courtyard Thekady

4 out of 5
The Mountain Courtyard Thekady
Kottayam Kumily Road, 66th Mile, Spring Valley, Peerumade, Kerala

Reviews

8.6

Excellent

Rating 10 - Excellent. 10 out of 20 reviews" "
Rating 8 - Good. 7 out of 20 reviews" "
Rating 6 - Okay. 2 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kumaravelu

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique
Stayed 3 nights in Apr 2024

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked for 4 nights for 4 couples at The Mountain Courtyard but at 10pm the evening before I received an email to say that due to a 'technical fault' we would need to spend two of our nights at the sister hotel, Forest Canopy, just 1km away. Although frustrating, this turned out for the best as the Forest Canopy staff and dining experience is far superior. The rooms at Mountain Courtyard are good - we had a studio - and the surroundings are pleasant. Where the hotel falls down is the standard of service. Staff are not particularly pleasant, nor attentive and not well trained. They really need to take lessons from their sister hotel where the staff can't do enough for the guests.
Stayed 4 nights in Jan 2024

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you wish to spent sometime with nature and free your mind. undoubtedly go for it.
Stayed 2 nights in May 2023

10/10 Excellent

Prabhu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
dryer should be kept in the bathroom .
Stayed 1 night in Apr 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous views
Both the room and the setting were awesome, looking out into the mountains was lovely. Food was great and the staff were helpful and generous.
Stayed 3 nights in Mar 2020
Response from Sajan on 17 Mar 2020
Dear Patron, Greetings from The Mountain Courtyard ! Thank you so much for your review and ratings. We look forward to your next visit. Best wishes Sajan

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff courtesy and staff being so well informed about the sight seeing locations.
Stayed 1 night in Jan 2020
Response from Sajan Joseph on 12 Jan 2020
Dear Patron Greetings from The Mountain Courtyard ! Thank you so much for your review and ratings. We look forward to your next arrival. Regards Sajan

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beautiful location. Could be better in terms of entertainment options within resort
Stayed 4 nights in Dec 2019
Response from Sajan on 2 Jan 2020
Dear Sir Greetings from The Mountain Courtyard ! Thank you so much for your review and ratings. Look forward to your next arrival. Best wishes and regards Sajan

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Sajan on 10 Feb 2018
Dear Patron Greetings from The Mountain Courtyard ! Thank you so much for the review/ratings. It was a pleasure to be your host and we look forward to your next visit. Best wishes and regards Sajan Joseph

6/10 Okay

Verified traveller

Liked: Staff & service
great position but away from things
great views from hotel room. in a quiet location but away from things:not good if you wish to visit the town or walk. staff are very friendly. although a new hotel there are, alas, repairs going on and signs of decay. some pubic spaces lack character. this being said, the hotel is good value and my stay was very pleasant
Stayed 1 night in Jan 2018
Response from Sajan on 26 Jan 2018
Dear Patron Greetings from The Mountain Courtyard ! Many thanks for the review and feedback. Thank you so much for the positive comments about our services. We are not in the crowded tourist town and we are located at a quiet location ,about 3.5 kms from the town and most of our guests see as an advantage. We do have short nature walks from the resort , if the guest wants to experience the same.The repairs that you saw were routine maintenance that was carried out. Apologies for any inconvenience caused. Glad to read that you found good value in the hotel. Once again , thank you so much for choosing us as your host and we look forward to your next visit. Best wishes and regards Sajan Joseph .

6/10 Okay

Ranjana Sharma, Canberra, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Reasonable resort in the Hills
The daily rate was very expensive compared with say Munnar, facility location is nice in the hills, but the building is a bit tired looking, need cosmetic maintenance. Breakfast and dining halls are just big sheds with benches. There is no air conditioning as its mostly cool, but we were in December winter days. Cleanliness is just OK, very few towels and amenities in the room, no safe box. Big gaps in the doors and windows, so outside noise from outside people and buses was annoying. Internet is very SLOW, and minimal TV channels, mostly local ones. Hard bed and pillows, no bedside tables, and hot water was slow to come. Dinner and breakfast was nice with many varieties and chefs taking orders for any extra preps. Positively, nice afternoon snacks and tea, enjoyable cooking classes, and lovely classical dance shows.
Stayed 1 night in Dec 2017
Response from Sajan on 31 Dec 2017
Dear Madam Greetings from The Mountain Courtyard ! Many thanks for the positive comments and also for giving us your feedback. Agreed that , we are a bot more expensive than Munnar during the peak dates. As far as the noise from buses that is mentioned I am not sure if that is related to our property, We are not on the main road. Thank you so much for choosing us as your host and we look forward to your next arrival. Wish you and your family a happy new year. Best wishes and regards Sajan

10/10 Excellent

Maria, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scenic View
Extremely helpful staff. Went out of their way to see to our comfort. Would highly recommend.
Stayed 1 night in Dec 2017
Response from Sajan Joseph on 30 Dec 2017
Dear Ma'am Greetings from The Mountain Courtyard ! Thank you so much for the review and ratings. Glad to know that your experience was pleasant. It was a pleasure to be your host and we look forward to your next visit. Best wishes and Regards Sajan

8/10 Good

Arvind, Windsor, ON

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice landscape
We checked in after some heavy rainfall and found the hotel lobby flooded with water. However, the hotel staff was too humble and ready to help us move our luggage and settle down. Food was delicious especially the breakfast next day morning. The only thing I did not like in the hotel was the mattresses. They felt like sofa bed spring mattresses of poor quality. We requested a king bed for two of us and to our surprise an extra bed was provided in our room instead!
Stayed 1 night in Nov 2017
Response from Sajan on 14 Dec 2017
Dear Patron Greetings from The Mountain Courtyard ! Thank you so much for your review and feedback. We appreciate guest feedback and we shall look into areas that needs improvement. Once again , many thanks for choosing us your host and we look forward to your next visit. Best wishes and regards

10/10 Excellent

shilpa jagtap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Littile far from main town .very good service.helpful staff.excellent food.and excellent service.
Response from Sajan on 29 Mar 2017
Dear Madam Greetings from The Mountain Courtyard ! Thank you so much for the review and top ratings. It was a pleasure to be your host and we look forward to your next visit. Best wishes Sajan Joseph

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location. Comfortable room. Good and reasonable priced food. Efficient Service. Suggestion:- Buffet should be placed near the sitting area
Dear Patron Greetings from The Mountain Courtyard ! Thank you so much for the kind words of encouragement and for acknowledging our services. It was a pleasure to be your host and we look forward to your next visit Best regards Sajan Joseph

10/10 Excellent

Uday Kapur, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, very helpful and courteous staff
Comfortable and clean rooms and amenities
Response from General Manager on 16 Feb 2017
Dear Patron Greetings from The Mountain Courtyard ! Thank you so much for your review , positive comments and appreciation extended for our young team.Glad to know that your experience was a pleasant one . It was a pleasure to be your host and we look forward to your next visit Best wishes Sajan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location & Excellent Customer Service
Location is very central. Rooms are nice and clean. The staff will go above and beyond to help. My dad had dietary requirements and the chef Tom made him his own meal.
Response from Sajan on 15 Feb 2017
Dear Patron Greetings from The Mountain Courtyard ! Thank you so much for your review , positive comments and appreciation extended for our young team.Glad to know that your experience was a pleasant one . It was a pleasure to be your host and we look forward to your next visit Best wishes Sajan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in the forest
Beautiful location and grounds, good food and staff. The sound proofing is a little spotty in the rooms but otherwise wonderful
Response from Sajan on 11 Feb 2017
Dear Patron Greetings from The Mountain Courtyard ! Thank you so much for your review , positive comments and appreciation extended for our young team.Glad to know that your experience was a pleasant one . It was a pleasure to be your host and we look forward to your next visit Best wishes Sajan

8/10 Good

Benoît, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A recommander
Très bel établissement qui tient ses promesses par rapport à la description donnée par le site, un peu "excentré" mais cela donne l'avantage d'être en forêt et de profiter d'un jardin fleuri très agréable. Le personnel est très aimable et le service de bonne qualité.
Stayed 2 nights in Feb 2019
Response from Sajan on 21 Feb 2019
Dear Patron Greetings from The Mountain Courtyard , Thekkady ! Thank you so much for writing this review and acknowledging our services. It was a pleasure to be your host and we look forward to your next visit. Best wishes and regards Sajan Joseph

8/10 Good

Debora, São Paulo

Liked: Cleanliness, property conditions & facilities, room comfort
Perto da natureza
É um pouco difícil chegar ao hotel, pq fica no meio de uma mata. Tem muitas rampas e escadas. Apto amplo e confortável. Tive dificuldades para tomar um banho quente. O staff é gentil, porém o serviço é devagar.
Stayed 2 nights in Feb 2018
Response from Sajan on 1 Mar 2018
Dear Patron Greetings from The Mountain Courtyard ! Thank you so much for writing this review and sharing your thoughts. It was a pleasure to be your host and we look forward to your next visit. Best wishes and regards Sajan Joseph