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Reviews of Mazatzal Hotel & Casino

2.5 out of 5
Mazatzal Hotel & Casino
Mile Marker 251, State Road 87, Payson, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 72 out of 109 reviews" "
Rating 8 - Good. 22 out of 109 reviews" "
Rating 6 - Okay. 7 out of 109 reviews" "
Rating 4 - Poor. 8 out of 109 reviews" "
Rating 2 - Terrible. 0 out of 109 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jodi Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a good stay overall. The front desk employees could not have been more helpful. We stayed for 4 nights, 3 people, and the maid service did not vacuum our room once. They also did not leave extra toilet paper. There is no fan in the bathroom but the shower head was amazing. We had a small refrig.mmerator, which was good, but there's no microwave in the rooms. The food overall was really good and the waitstaff was friendly. We would definitely stay again.
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool and spa were a delight for our kid. Rooms were spacious. Housekeeping was efficient and kept the room well stocked
Stayed 2 nights in Mar 2021
Response from Raylene Whittington- Manager on 18 Mar 2021
Thank you for your review, we work hard to meet and exceed your expectations, we hope to see again soon

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino closed to early didn't get to play. not even a couple slots available after 11pm what a waste i should have booked one of the other hotels around for half the cost. I wouldn't have booked had i known it shut down so early. the room is nothing special really disappointing
Stayed 1 night in Feb 2021
Response from Raylene Whittington- Manager on 30 Mar 2021
Thank you for your feedback, we work hard to meet and exceed your expectations

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Raylene Whittington- Manager on 22 Dec 2020
Thank you for your feedback! we work hard to meet and exceed your expectations, we look forward to your next stay.

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
After an 11 1/2 hour work day, I grabbed some dinner on my way to check in, and then had to wait 15 minutes at the front desk to get a room because the line checkin person was “walking the halls”. By the time I finally got to my room, my dinner was cold and I was pissed. I called the hotel manager to let her know of the situation and NEVER GOT A CALL BACK. It was unbelievable. The room was fine - nothing special. But the service was definitely lacking. For a nicer, larger hotel, the service was worse than a Motel 6.
Stayed 2 nights in Mar 2020
Response from Raylene Whittington/ Hotel Manager on 11 Mar 2020
Thank you for your feedback! we work hard to meet and exceed your expectations.

10/10 Excellent

TweetyAnn, Navajo, NM

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice, clean and spacious. Pool and hot tub area was wonderful also. Would recommend this Casino/Hotel to anyone.
Stayed 1 night in Mar 2020
Response from Raylene Whittington/Hotel Manager on 3 Mar 2020
Thank you for your feedback! We work hard to meet and exceed your expectations. We look forward to your next stay.

10/10 Excellent

Raymundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Raylene Whittington/ Hotel Manager on 17 Feb 2020
Thank you for your feedback! We work hard to meet and exceed your expectations. We look forward to your next stay.

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Raylene Whittington / Hotel Manager on 17 Feb 2020
Thank you for your feedback! We work hard to meet and exceed your expectations. We look forward to your next stay.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Raylene Whittington/Hotel Manager on 5 Feb 2020
Thank you for your feedback! We work hard to meet and exceed your expectations. We look forward to your next stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Raylene Whittington/ Hotel Manager on 1 Jan 2020
Thank you for your feedback! we work hard to meet and exceed your expectations, we look forward to your next stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Raylene Whittington/ Hotel Manager on 1 Jan 2020
Thank you for your feedback! We work hard to meet and exceed your expectations. We look forward to your next stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Raylene Whittington/ Hotel Manager on 23 Dec 2019
Thank you for the feedback! We work hard to meet and exceed your expectations We look forward to your next stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people great food and fun casino. Way more than i expected
Stayed 1 night in Dec 2019
Response from Raylene Whittington/ Hotel Manager on 16 Dec 2019
Thank you for your feedback! we work hard to meet and exceed your expectations. We look forward to your next stay

10/10 Excellent

Geary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Raylene Whittington/Manager on 21 Nov 2019
Thank you for your feedback! we work hard to meet and exceed your expectations. we look forward to your next stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Raylene Whittington/Manager on 19 Nov 2019
Thank you for your feedback! We work hard to meet and exceed your expectations. We look forward to your next stay.

4/10 Poor

Ruth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2019
Response from Raylene Whittington/Hotel Manager on 14 Nov 2019
Thank you for your feedback! what were your concerns during your stay with us? I would like to address them if I could. we hard to meet and exceed your expectations.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
You could not bring drinks to the pool or hot tub area, even in sealed containers.
Stayed 2 nights in Nov 2019
Response from Raylene Whittington/Manager on 11 Nov 2019
Thank you for your feedback! we work hard to meet and exceed your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Raylene Whittington/Manager on 7 Nov 2019
Thank you for your feedback! We work hard to meet and exceed you expectations. We look forward to your next stay

4/10 Poor

Leanne

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Lighting in room was terrible. Bring you own light bulbs!
Stayed 1 night in Oct 2019
Response from Raylene Whittington/Manager on 5 Nov 2019
Thank you for your feedback, we work hard to meet and exceed your expectations.

8/10 Good

Terri, Mesa, AZ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable but the pillows were lacking. If they invested in new pillows i would have rated it higher. My advice bring your own pillow.
Stayed 1 night in Oct 2019
Response from Raylene Whittington/ Hotel Manager on 11 Oct 2019
Thank you for your feedback, we will address your concerns with our staff. We work hard to meet and exceed your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Raylene Whittington/ Hotel Manager on 3 Oct 2019
Thank you for your feedback! we hard to meet and exceed your expectations. We look forward to your next stay with us..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Raylene Whittington/ Hotel Manager on 8 Aug 2019
Thank you for your feedback! We work hard to meet and exceed your expectations. We look forward to your next stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and facilities are very nice. So is the theme and design. Our "room" was spacious and very comfortable. I say room because that is what the hotel called it, but, I think it was more like a suite with two impeccably clean rooms. For the gamblers, you'll find great slots! The only slightly drawback is its remoteness. You have to drive quite a distance through beautiful pine forests, rugged canyons and clean fresh air. Did I say drawback??? Hardly!
Stayed 1 night in Jul 2019
Response from Raylene Whittington/Manager on 13 Jul 2019
Thank you for your feedback! We work hard to meet and exceed your expectations. We look forward to your next stay

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Raylene Whittington/Manager on 12 Jul 2019
Thank you for your feedback! We work hard to meet and exceed your expectations, we look forward to your next stay.

10/10 Excellent

Dawn M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff clean rooms loved my stay
Stayed 1 night in Apr 2019
Response from Raylene Whittington/Manager on 8 Jul 2019
Thank you for your feedback! we work hard to meet and exceed your expectations. We look forward to your next stay.

10/10 Excellent

Mark, Tucson, Arizona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, the cleanliness, and just overall friendliness of all staff. I would definitely stay there again.
Stayed 3 nights in May 2019
Response from Raylene Whittington/ Manager on 5 Jun 2019
Thank you for your feedback! We work hard to meet and exceed your expectations. We look forward to your next stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly. Rooms were beautiful and the restaurant was great.
Stayed 1 night in May 2019
Response from Raylene Whittington/ Manager on 29 May 2019
Thank you for your feedback! We work hard to meet and exceed your expectations. We look forward to your next stay

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here several times and will continue to choose this hotel whenever we stay in Payson. Staff are great and quick to remedy any problems. Rooms are spacious. Our only complaint is that sometimes cigarette smoke from the casino drifts into the hotel hallway. On occasion, you can smell the smoke from inside your room, but it's not bad. I have asthma and I was okay with it.
Stayed 1 night in May 2019
Response from Raylene Whittiington/ Hotel Manager on 13 May 2019
Thank you for your feedback! We work hard to meet and exceed your expectations. We look forward to your next stay.

8/10 Good

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was great nicest hotel in Payson AZ by far
Stayed 1 night in May 2019
Response from Raylene Whittington/Hotel Manager on 13 May 2019
Thank you for your feedback! We work hard to meet and exceed your expectations, we look forward to your next stay.

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Could Have Been Better
I constantly heard walking in the room above. Also heard sound of water running and toilets flushing every time, and a little noise on the apartment next door. Also, for the most expensive hotel in town, it would have been nice if they provided a microwave.
Stayed 2 nights in May 2019
Response from Raylene Whittington/ Manager on 10 May 2019
Thank you for taking the time to give your review, we work hard to meet and exceed your expectations, we are sorry for the noises you experienced. We thank you for the recommendation of the microwave in the rooms as well.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay.
Very clean grounds, casino, restaurants and bar, rooms. The employees were "all" very nice, courteous and helpful. Would not think twice about staying there again for business or pleasure.
Stayed 1 night in May 2019
Response from Raylene Whittington/Manager on 9 May 2019
Thank you for the feedback! We work hard to meet and exceed your expectations. We look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, staff was very friendly at check and check-out. My only complaint is the pillows were small. Otherwise very nice to stay and would stay there again
Stayed 1 night in May 2019
Response from Raylene Whittington/Manager on 9 May 2019
Thank you for your feedback! We work hard to meet and exceed your expectations. We look forward to your next stay

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice.
Stayed 1 night in Mar 2019
Response from Raylene Whittington/ Hotel Manager on 30 Apr 2019
Thank you for our feedback! We work hard to meet and exceed your expectations. We look forward to your next stay.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The service in the restaurants was terrible and the fish we ordered was burnt. will not go back again.
Stayed 1 night in Apr 2019
Response from Raylene Whittingron/Hotel Manager on 24 Apr 2019
Thank you for your feedback! We work hard in the Hotel to meet and exceed your expectations, we are sorry about your experience in our restaurant and will share this review with them.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Raylene Whittington/Hotel Manager on 22 Apr 2019
Thank you for the review! We work hard to meet and exceed your expectations. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2019
Response from Raylene Whittington/ Hotel Manager on 15 Apr 2019
Thank you for your feedback! We work hard to meet and exceed your expectations. We look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great staff and ample parking. Did I mention the casino!
Stayed 1 night in Apr 2019
Response from Raylene Whittington/Hotel Manager on 10 Apr 2019
Thank you for your review! We work hard to meet and exceed your expectations, we look forward to your next stay.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Raylene Whittington/ Manager on 11 Mar 2019
Thank you for the feedback! We work hard to meet and exceed your expectations. We look forward to your next stay.

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Raylene Whittington/ Hotel Manager on 8 Mar 2019
Thank you for your feedback! We work hard to meet and exceed your expectations. We look forward to your next stay.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Raylene Whittington/ Hotel Manager on 8 Mar 2019
Thank you for your feedback! We work hard to meet and exceed your expectations . We look forward to your next stay.

10/10 Excellent

Tahnibaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Raylene Whittington/Hotel Manager on 7 Mar 2019
Thank you for your feedback! We work hard to meet and exceed your expectations.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay for any occasion
Great staff and amenities
Stayed 2 nights in Mar 2019
Response from Raylene Whittington/ Hotel Manager on 7 Mar 2019
Thank you for your feedback! We work hard to meet and exceed your expectations. We look forward to your next visit.

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff very abrupt
Staff was NOT friendly at all. Hotel was nice and clean but felt as if we were a burden.
Stayed 1 night in Feb 2019
Response from Raylene Whittington/ Hotel Manager on 20 Feb 2019
Thank you for your feedback, we work hard to meet and exceed your expectations.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and comfortable. Also front desk staff was very friendly and helpful.
Stayed 1 night in Feb 2019
Response from Raylene Whittington/ Hotel Manager on 12 Feb 2019
Thank you for your feedback! we work hard to meet and exceed your expectations, thank you for staying with us, we look forward to your next visit.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019
Response from Raylene Whittington/ Hotel Manager on 29 Mar 2019
Thank you for your positive review! We work hard to meet and exceed your expectations. We look forward to your next stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was exceptional friendly and helpful. Sorry I didn’t get their names. The room was nicely laid out with a sitting room first as you walk in the door followed by a large bathroom and then the bedroom. We came for the Wednesday night all you can eat crab. Yummy. This was my husbands favorite place we stayed during our Arizona vacation. We didn’t do any gambling.
Stayed 1 night in Feb 2019
Response from Raylene Whittington/ Hotel Manager on 11 Feb 2019
Thank you for your feedback! we are so happy you enjoyed your visit, and look forward to your return. We work had to meet and exceed your expectations. Thank you again for the feedback.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Karen, Front Desk Supervisor on 3 Feb 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from KLloyd on 16 Jan 2019
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2019
Response from Raylene Whittington on 7 Jan 2019
Thank you for your feedback, we work hard to meet and exceed your expectations.