Ratings based on 122 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller

Return to a favorite - some changes

Posted 19-Apr-2016
Pros: Location; smartness, generally very helpful staff.
Cons: Don't charge residents for parking.
I have been here many times over the years albeit with a gap of a couple of years. I was surprised that there is now a barrier at the entrance but they obviously have gate-crashers sneaking in these days. What was less good was the new parking charge: when you paying over £100 for a room you don't expect to pay £10 to park outside! The Hotel itself is very nice if just starting to get worn in the rooms. The Dining Room is very good.
5 out of 5
by A verified traveller

Great central location

Posted 20-Mar-2016
Location: Grand place and good resuatants
Great hotel with very heilpfull staff and good central location
4 out of 5
by A verified traveller from london

Lovely hotel right in the centre of town.

Posted 15-Mar-2016
Pros: Most things.
Cons: Staff a little I dole t.
Location: Arras is beautiful.
This was a very attractive hotel I. The middle of Arras and a little bit of a find for our family as we know Arras quite well. Quite tricky to locate but a really lovely building. The staff were a little inept and although they allegedly spoke English, never quite seemed to understand what we were saying. Fortunately I speak French fluently so was able to repeat questions in French, but as they do claim they speak English, I think this issue should be addressed. The room was comfortable, and all went well. At checkout we had difficulty locating a me bef of staff but having said that it was early in the morning. A bell at resceptio. Would have been helpful. All in all an excellent stay, and we look forward to going back
5 out of 5
by Léa from Avignon

Séjour pour le travail

Posted 17-Jan-2016 on Hotels
J'ai réservé 3 chambres pour le travail. Mes collègues et moi avons été enchantés par les lieux et le soin donné aux chambres.
4 out of 5
by Fimod

correct mais moquette à revoir

Posted 12-Dec-2015 on Hotels
Hotel assez vieillot Moquette pas très propre Personnel très bien Immeuble splendide
5 out of 5
by birgit from Madrid

Excelente

Posted 29-Oct-2015 on Hotels
Excelente hotel de calidad
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 28-Oct-2015 on Hotels
4 out of 5
by Jeremy from Lyon

Posted 26-Sep-2015 on Hotels
Staff très sympathique et accueillant, centre de Arras proche des places. Deco type Noble/ Ancienne, très agréable dans l'ensemble
5 out of 5
by Jean from gerrards cross

central quiet location

Posted 10-Sep-2015 on Hotels
lovely dinner and breakfast, very welcoming, extremely central but very quiet
4 out of 5
by A verified traveller from Melbourne Australia

Nice hotel in central location

Posted 09-Sep-2015 on Wotif
Pros: The restaurant in the hotel was wonderful and quite reasonably priced for nice French food.
Location: Walking distance to both squares and the main cathedral.
My husband and I stayed her for 2 nights in August and found the staff helpful and the location very good. The room comfortable and quite large compared to others we have stayed at in France.