2/5 Poor
Susan
Travelled with partner
20 Sept 2021
Disliked: Cleanliness, amenities, property conditions & facilities
I really wanted to like this property. The location is great, choice of restaurants within easy walking distance and the subway less than a minute walk.
It was the interior
of the hotel that left much to be desired. Leaving the elevator into a very small black painted entrance with 2 room doors and the door to the stairs and an overwhelming smell of cigarette smoke. Upon entering our room we were greeted with a musty, moldy smell. We noticed the floor and baseboards showed that there had been a water damage in the past. The room itself was not as clean as we would like but again we thought it maybe was not used in a while and dust had collected. We opened the window to air the room out, leaving it open while we slept. My husband got up to use the bathroom and there was a terrible sewer smell coming from the shower drain. Thinking the shower trap had dried out he ran hot water in the drain adding dish soap when he realized it required more help. That was when we noticed a clump of hair wrapped around the roller for the shower door. When he used the toilet the ##2 flusher did not work. He used the #1 flusher and received toilet water spray on him and the floor. We discussed this with the receptionist next morning and was assured these would be looked after and the room was cleaned throughly every day. Long story shorter we were left with the smells, the toilet that sprayed everwhere when flushed and the shower hair for the duration of the stay.
Stayed 3 nights in Sep 2021