4/5 Good
Martha, Chicago
Travelled with family
27 Sep 2021
Liked: Staff & service, property conditions & facilities
We liked having the microwave, fridge, and coffee maker, although didn't use anything in the fridge except the water. There were three of us but the sofa bed in the "kitchen" was definitely not good for a third or 4th person...the suite is comfortable for 2 people only if you are staying more than one or two nights. The neighborhood had plenty of restaurants and was quite crowded....no sign of Covid here except for masks inside and the Covid passes. The only thing that was terrible was a strong scent of dog (???) or human urine in the foyer of our floor that lasted for days after we arrived and was still present on the walls. We told the cleaning person and the week-end concierge and they scrubbed the lower wall, but the odor stuck. Don't know if other guests had snuck in a dog or if drunks had just urinated on the wall unable to remember their door code, but it was BAD. One GOOD thing was the shower door completely closed and they didn't have those crazy "half-doors" that European showers and bathtubs love to use. They expect people who don't even know how to work the blasted shower heads to keep the water off the bathroom floor. Good planning on that part, but this hotel is relatively new and then Covid hit. The heated towel rack was great, too. Seemed to unlatch from the wall on one side but still worked well.
Stayed 8 nights in Sep 2021